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Hickory, NC

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Grind Fitness Plus

5.0 (1 review)
Open • Open 24 hours

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4 years ago

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Hickory Foundation YMCA - Whaathuuup?!

Hickory Foundation YMCA

3.9(8 reviews)
1.5 mi

I must admit... I've been pleasantly surprised by this YMCA. I've been to other Y's (Atlanta,…read moreCharlotte, Greensboro) and Hickory can hold its own. There are so many activities and different programs to help anyone get into/stay in shape without getting bored. There are no joining fees or contracts, just monthly dues. Very affordable, around $40 a month for a single person and $65 for a whole family. There is both an indoor and outdoor pool where they offer water aerobic classes, private lessons, and lifeguard training. A wide range of group exercise classes are offered such as Zumba, Martial Arts, Step, Spin, and Yoga to name a few. Swati is an amazing Yoga instructor; highly recommend her Yoga Reflection class. The gym is pretty standard with free weights, machines, treadmills, etc. Personal trainers are available for those who want one-on-one motivation and coaching. Also, can't forget about the basketball courts, tennis courts, baseball fields, soccer fields and the new climbing tower! I have only been up the tower once...on the easiest side... with 8 year olds zooming up the wall beside me ...but still it was inspiring to make it to the top! Summertime is super busy with campers all over the place but the camp counselors do a good job of keeping them in check. Last but not least, the staff is sooooo friendly and helpful! Especially Thelma, who greets nearly every member by name and goes out of her way to help the elderly members.

the management of the YMCA downtown Hickory is alarmingly poor at organization, communication,…read moreconsistency and customer relations. The 'new' gym is hideous. in contacting the management,, the person couldn't have cared less, she was condescending, flippant, she didn't listen to what I was saying and she was dismissive. it was clear her missive was to get me off the phone. The staff is put in a terrible spot. they aren't being communicated with from management. people are wandering around lost in the facility because of the lack or non existence of staffing. Rooms aren't available when you talk to one person but another person says they can unlock it. they are RUINING the experience of going to the gym. They are of course charging full price for a lot less than 100% availability of what we had prior. She uses the phrase ''sorry you feel this way" clearly its NOT a feeling, its cognitive thought, something they do Not understand at the Hickory Foundation YMCA. id be embarrassed to tell anyone I was management at this place. No-one cares, its apathy to the Nth degree and it starts At The Very Top who refuse to interact with membership because well, they just do not want to hear it.

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Hickory Foundation YMCA - Swim meet

Swim meet

Hickory Foundation YMCA - Rock wall

Rock wall

Hickory Foundation YMCA

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Workout Anytime Hickory

Workout Anytime Hickory

1.0(5 reviews)
4.1 mi

This post is long, however I feel it may be helpful when deciding on joining this gym or not. If I…read morecould give one star I would but I cannot. Coming up on seven months now. To start off, I was a member at the Kannapolis gym. I could not figure out how to get my card to work for me to scan in and asked an employee about it. They told me I could switch over to their gym (Hickory) with no problem. Stupidly, I agreed. I inquired about cancelling the one in Kannapolis and John, the GM or Assistant GM, said he would take care of it for me. I also asked about the rate fee charge as I had already paid it for the Kannapolis. He again told me he would take care of it and I wouldn't have to pay it twice. Fast forward a month and I get charged for my membership in Kannapolis. I did not have my card on me, so I did not have it added for the auto draft at this time. I call John and ask him what's going on. He told me he had canceled my membership so I asked him why they charged me anyway. He did not have an answer. I had to call the Kannapolis location and cancel my membership and they took care of it immediately. I asked John if I would be charged for that month since they were supposed to cancel it for me and he said no. I then receive an email saying I owe the gym $70 for my rate fee and the month membership. Reminder I did not have a card on file so they could not pull money. I go to the gym and another employee assists me. I explain to him the issue and he waived the charges for me. I have worked at a Workout Anytime before and knew of a card was put on file, money owed would be drafted. To make sure this didn't happen, I asked the employee if I could wait to put my card on file to make sure the charges were in fact waived. He said absolutely. I then run into money trouble and call to ask if they would freeze my account for this month because I could not afford it. John told me since I was such a dedicated member they would give me that month for free. obviously I was grateful and agreed. I put my card on file after talking with John. I then received another email saying I now owe the gym $120. This charge included the previous month, the current month, the rate fee, and a $20 late fee charge. It pulled all of that in my account and left me with less than $1 to my name. I called John and told him what happened and he said he would refund my money to me. Two weeks pass and I have yet to see anything go into my account. I call the Workout Anytime member line and ask if a refund has been issued for my account. The lady told me no. So I call John again and let him know what she said. He told me he did put the refund through and said he would call to do it again. Another two weeks or so pass and I haven't received my refund. I again call the member line and ask about it again. She tells me it has not been issued and I am not authorized to issue a refund, completely understandable. I call John again and tell him once more. H seals he would take care of it. At this point, I'm furious. Another month goes by and I have YET to get my refund of $120. I call John and ask him what the hold up is. He said that they were unable to put the refund back on the card and will have to mail a check. I ask why it was easy for them to take the money, but they can't put it back on the card. He did not have an answer. Seven months later and still no refund. At this point, there's no point to fight and try to get it. But I feel this is important to share in case anyone has had this issue before or is thinking about joining this gym.

If you want to cancel your membership they won't let you! And you will have to call your bank and…read morehave it fixed that way and be prepared for them to harass the living hell out of you!!!!! Do not recommend going here at all and what they don't tell you is all the hidden fees they charge

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Workout Anytime Hickory
Workout Anytime Hickory
Workout Anytime Hickory

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