It was AMAZING it was fun and it heled out ALOT! And the machines are so useful, and they have…read moreevery machine you can imagine!

It must have been a bad week for Xcel fitness with me. Having just moved to the area i visited…read morethree Gyms. The first day i went to Xcel and a very pleasant woman showed me around and outlined the various plans. I liked the variety of machines and cardio equipment . While the locker room has a strange layout it didn't matter as i seldom use it. In her spiel and on the web site they pitch their Personal Training ability and how they guide you. So when i signed up i specifically asked how PT works. Well, actually they don't have PT themselves but instead they have independent contractors who work for them. In order to get PT i have to call one of their trainers and organize it myself. This seemed very odd but the woman then handed me two cards and suggested that i call them. Okay, i thought it odd but i took the cards. I then left and called both trainers and left messages with them...twice. 4 days later i still hadn't heard back from either of them. So, i went back to the gym in the morning. The gym was essentially empty so i asked the guy at the front desk if he could walk me through a simple circuit using the machines. He told me sure and that he would be right with me. I wanted to get started so i said i would start on Cardio and when he had a chance just come grab me....50 minutes later i was still on the treadmill and i had watched this guy walk by a few times and chat with friends and wipe down a few machines. Twice i waved at him and he gave me the "be there in a second wave." Finally i finished my cardio and went back to the desk and now he was gone. So I left. 3 days later and still no word from the trainers I went back in and talked to the front desk yet again. I explained the situation and pointed out that no trainer had called me back . The woman at the front desk asked who i called and i literally pulled the two cards sitting on the desk and showed her. She said looking at one card "Oh he doesn't work here anymore"...huh? them why is his card on the desk...That seemed to baffle her as .much as it did me. The other trainer "she hadn't seen for awhile" Huh? She said there was a trainer hanging out there she could call. To be honest I had had it . I explained that on my last trip I had tried to get help for 50 minutes and was ignored. She seemed uninterested. Finally, i decided i would just cancel my membership. Of course , having been a member for a week, and having no trainer call me and be given a card from a guy who didn't work there at all anymore and having been shuffled off by the front desk guy on the last trip she still would have to charge me 75 dollars to cancel. Seriously? To be honest i would have paid 100 to get out of this disorganized mess. Clearly, misinformation and false promises meant little to these folks so it seemed an expensive yet valuable lesson. I ended up joining Spa Athletic where the owner took me on a tour and had a personal trainer call me to set up an appointment an hour after joining. Like i said maybe it was just a bad few days at Xcel but i find it hard to believe that i'm the only one who experienced this. Again, its a nice workout space but thats all i could see going for it after my experience .

I am member of Perfect workout and I want to tell you the biggest asset you have is Courtney. I…read morewitnessed her giving aid to some one that has fallen . She acted in compassion and also took charge of the situation while waiting for the ambulance. Everytime I see her she greets with a smile Courtney is the face of Perfect Workout and a huge asset to the gym. Again Courtney you are wonderful and you rock that gym!!!!!

When my husband and I walk into Perfect Workout every day we are always greeted by Courtney with a…read moresmile. The gym is so clean and the machine are always clean. We have met so many people and see a lot of our friends which is great. Courtney always tells us to have a nice day and she is always smiling. I love this place and recommend it to anybody who is looking for a place to workout.

I accidentally joined this location when I started going to a gym, seeing an online ad from them…read moreand not really understanding the system, and I just kept it because the Black Card membership lets you go to any location anyway. Everything was fine for seven months. The automatic payment came out every month, no problem. Then in January of 2026 the problem started. The January charge did not go through, but did I get any notification of this in a timely manner? No I did not. The payment did not go through on the 17th and the first I knew of it was when I went to the gym on the 21st and the app told me my payment was overdue but it would let me use the gym this one time as a courtesy and I should pay my bill. What???? I thought. So I called the club and they said they could not do anything about the late charge. They referred me to the national number. The national number says right in its announcement when you call it that they cannot do anything about billing issues and you should contact your local club. So it would appear that right off the bat someone at this location lied to me. I'm trying to learn to let things roll off my back, so at that point I just paid the bill with my credit card and said to myself that it would take more of my time than the late fee was worth to bother with it further. So what happens a few days later? I get an email from the billing company saying to pay my bill, after I've already paid it. The email gives me a number to call so I do, because by this time I'm getting annoyed again. After going around and around with the billing company, they also say that only the club can help me with that late charge. Yeah, you mean the club that referred me to the national number when they are the ones that could have taken care of the late charge? The one that lied to me already? And to add insult to injury, I know exactly how this happened. I looked at the billing info that I had on file, and it had the wrong account number. This after the right account number had been charged for seven months with no problem. So I thought back and reconstructed it. I had initially tried to get the automatic payment taken out of a savings account, where I keep a small amount of money for such purposes, rather than my checking account, where I keep a large amount of money and really don't like anybody but me having access to it. The savings account number wouldn't work, so I finally, reluctantly, changed it to the checking account number. Well after the January payment didn't go through, guess what account number I saw in my record? The savings account number, the one that I already knew didn't work. My guess is they had some kind of data glitch and did a rollback to a backup, which had the savings account number that I entered initially. In other words, the failure of the payment to go through was absolutely, positively, no doubt, not my fault. Anyway, their billing is just fine as long as nothing goes wrong, but absolutely hideous if anything does go wrong. Since in this world things sometimes go wrong, one star. Or maybe I should give them two stars so that I can lower it to one if this snafu turns out to have an impact on my credit score. The billing company assured me it wouldn't, but I'll believe that when I see it. I'm very protective about my credit score.

Great gym location!…read more Always clean, the staff is friendly and helpful, never too full, and the equipment they have is up to date and very nice! If you're looking for a good gym this is a good location!

Nice gym, clean! the equipment is easy to use they have tanning beds and message chairs and hydro…read moremessage beds for after your workout. Everyone is chill never felt uncomfortable or like I didn't belong. I'm not super great in shape so I get self conscious, but I've never had a problem. You get a buddy pass with your membership and I like bringing my daughter she's a young adult. I just like how easy it is to use everything and someone is always available if you have any questions

Try to cancel membership they you wanna charge for an extra month for no reason at the beginning of…read morethe month and then you have your main account and your backup payment method and they refuse to charge it and end up giving you a $20 late fee and on top of that they don't even wanna help you take that charge off for their system not doing it and you try to call corporate. They say just call your local location and they say well too bad the places nice looking inside and mildly clean but after this experience, I'll never recommend anybody to planet fitness

The Spa is a good Health Club for young and old.I enjoy working out there everyone is friendly and…read morepolite.I would recommend the Spa to everyone.

Don't waste your money here. Old equipment makes you sign a contract. No other gym in hickory makes…read moreyou sign any more. The pool isn't tested. Chemicals are just dumped in. So it's way to strong chlorine in the pool. The lady at the front desk is obnoxious and makes a scene every time you walk in. She's so loud. She knows your name but calls you the wrong name and laughs... not funny to us after 2 months. The trainer lady is rude. You sign a contract saying no kids will be in the pool unattended. But allows 4 to come in on day passes, and you can't even work out cause of them. I feel like it's more of a struggle to go here for an hour's workout than going to work all day..

Stopped by here while attending a conference. This is a nice gym; very clean, the equipment is in…read moregreat shape. They have a nice selection of equipment; cables, free weights, turf, ropes, sled, machines, and cardio equipment. Locker room was clean and organized. Small but efficient group fitness room. Class schedule looked a little sparse. There was a hip hop fitness class going on when I went, and it was one instructor and one attendee. The instructor was bringing it like the class was full, so props to him! If I lived here I would join this gym!

The weekend hours are not great. Not a bad place to workout. If you like to do cardio and people…read morewatch this is your place as the peeps here act like there still in hs Lol

Best gym in the world! Join today! 10/10 recommend! The coaches are amazing and every gym session…read moreis unique.

Coaches are awesome and very welcoming. I moved here two years ago and didn't know anyone at all…read moreuntil I joined and made friends. Great gym and community! Thank you Coach Ryan