Very satisfied with your customer service. I had a burner problem on my new grill and since I live close to the salesman's house he installed the new burner for me on his way home from work. Now that is customer service. Thank you read more

Closed for good. Guess I'm never getting the part they supposedly ordered for me. No answer so went by and this was taped on door read more

Grillworks Supply - Grilling Equipment Near Me - Hillsboro, Oregon

Great customer service. They are just moving into a new facility. It looks like it is a major upgrade to their previous location.

Ordered product, received wrong item when shipped to me. 4 emails several days apart, 8 phone calls on varying days and times without any response. Calls go to a voicemail box that is not setup and emails never get answered. Are they out of business? In NC so can't just jump in the car and go in person. Horrible experience that could have been great if they shipped the correct item or made it right. read more

I bought a product from Rob over the phone. Said I could pick it up the following Week. My wife drove the hour to his store and it was closed. Now they're not answering the phone. Looks like the website is down too. You would have thought Rob would have had the decency to at least call me to issue a refund??Called Reqtec but they don't seem to care. So much for being their only Diamond dealer in all of Or/SW Wa... read more

Went in today, just a bit before they closed and walked in on a worker that was behind the counter drunk and still drinking a large white claw. He tried to hide it under the counter and pretend like nothing happened. Management should look into what there workers are up too on a day to day. That was a horrible look on the business. read more

I placed an order online. Zero communication. I called and they were very nice. Said the item was in Spokane and would be delivered that week. I called two weeks later, and they were very nice and said they would look into the order. I called a week later and canceled the order. Again, they were very nice. I received an email confirming the cancellation. Two weeks later, I file a dispute with my credit card company. Still no credit issued. read more

This is the place to go if you are looking for a variety of grills at a range of price points. Home Depot - gets you the mainstream products with the mainstream price ranges. Here, you can go from $700 to $5,000. The staff is knowledgeable and didn't have any pressure sales tactics. Weber, Traeger and everything higher end with a huge showroom floor makes it worth the stop to understand the range of options. read more

Great service, selection, and treat you like family. Great selection of outdoor grilling products.

What a great experience. I'm terrible with names but the guy helping me couldn't have made this more enjoyable. They have a very wide selection where if you don't know what you want they were super helpful in finding it. They even have samplers so you don't have to buy a seasoning you have no idea if you'll like or not. I won't ever go to another grill store in portland after that experience. read more

Rob is an arrogant jerk and likes to talk down to people. But, the company probably has great products so his attitude toward people can be overlooked. I'm sure the company itself is great though. read more

Stoked to have these guys in 'the hood'! Wife got me a pellet grill for an early bday. I went into Grillworks today, after talking w them on the phone to get pellets. I was greeted by very friendly and knowledgeable employees. I told them I'd be buying all my grilling supplies from them. Highly recommend these people! read more

The staff is super nice and knowledgeable about all of their products (grills and cooking supplies). They came highly recommend to us and we can see why. Great place for people who are new to grills and need help finding a good fit for them. Great prices and great staff! read more

Amazing selection and simply the best customer service you could ask for. Just about one year in and I can already say that Grillworks is a community staple. Put them up there with Powell's and Voodoo. My only complaint is that I can't buy a grill more often. ‍ read more

Robert R. was very informative and helpful to me on the phone and later my husband when he went in to the store. They have everything! and know who can help you if they can't. They were super on getting us set up with out new grill, getting rid of the old grill and who to use for grill cleaning. read more

What a gem of a BBQ Toy store! Knowledgeable staff. High quality Toys! Check out the FinaMill! read more

We had such an exceptional experience working with Grillworks Supply in Beaverton. They take customer service to the next level - great products, great communication and great follow-through. Many thanks to Robert and Robert Jr. for our new and beautifully functional Blaze Kitchen Island Grill. read more

Grillworks Supply - Grilling Equipment Near Me - Hillsboro, Oregon

I am an avid BBQer and this store is a bbq guys dream store. They had all kinds of grills/pellets/rubs/sauces! If you like bbq go check it out! I currently have a Green Mountain Grill and they had a few accessories and grills to check out. I was hoping they had the new Primes in stock but maybe they are there by now! Go check this place out! read more

Highly recommend this place! The staff is very knowledgeable and really helpful. They also have a great selection of rubs and sauces.

Just ordered my 2nd grill from them. I was looking at Costco for a Kamado Joe however, Grillworks had them in stock and I feel that I got a really good deal. I was able to order all the accessories I wanted as well. These guys are awesome to work with and I'm happy that we chose to support a local business. read more

I ordered a grill in May. It took 2 weeks longer than they indicated to arrive (which was fine given the situation) and then after it was delivered, there was a gas leakage (it didn't pass the soap bubble test). We called the manufacturer and was told that the tape that they used was not suppose to be used and the connection part was not the right part for natural gas. Lastly, the grill was suppose to come with a cover and despite multiple phone calls and trips to the store where they repeatedly assured me that they would deliver it, still no cover almost 6 months later. The people are very nice so I have been patient and just continued to wait the lack of communication and follow through on what they promised have been disappointing. read more

The best grill shop in town!! The staff are super knowledgeable and helpful. They'll find the right grill for you no matter what you're grilling style/needs. We absolutely love the grill we purchased at Grillworks! Go today to get everything you need to meet your grilling needs! read more

Grillworks Portland is my go-to for all my grilling supplies. They carry anything I need. I bought a pellet smoking tube to use with my gas grill before I got my Traeger. It turned my gas grill into a smoker. I buy my pellets for Traeger here. They have a much better selection than any box store, and I don't have to wait on them to ship to me. The staff is friendly. They also carry a large variety of ribs and seasonings. Their bigger location will allow them to expand their offerings. I'm excited to see what they add to their offerings next! read more

This place is awesome. I was a little tentative because I am a beginner when it comes to grilling. Drey helped us out and was very helpful. We ended up buying a Traeger but when it wouldn't fit it my car they delivered it for us. 10/10 for customer service! read more

Purchased a Roccbox pizza oven here. The salesman was incredibly knowledgeable of the product, making sure we were set up for success. He didn't try and upsell us, in fact he suggested we could get some supplies cheaper online. We purchased the Roccbox but when he didn't have the color we wanted in stock, he offered to meet us at their warehouse 5 mins away to grab the one we wanted. Great experience! Will shop here again! read more

Outstanding experience at GrillWorks today! So, I went in this morning to take a peek. I've been looking and researching but did not have serious intentions to buy. As luck would have it, Chris offered his knowledge and time to explain everything I wanted to know about Traeger grills. Well, I showed up with my wife a couple hours later and did the deal. I couldn't be happier with everything from start to finish. No hard pressure sales, just honest guidance through the wants and needs of grilling and smoking. TBH, I am an online shopper with few exceptions but I am 100% satisfied with GrillWorks and can't wait to go back for seasonings, grill accessories, grilling tips or even some of that delicious Tri Tip they served up today!! They have proven to me that there are still many reasons to shop at your local brick and mortar stores. Thank you for reading and please give GrillWorks a shot! Thanks! read more

For someone who had never owned or used anything more than a $20 Weber, I thought buying a quality gas grill for our new patio would be difficult. So, I went online to learn as much as I could to ensure I wouldn't regret my choice of make and model. Then I looked at what the online sellers like Amazon were offering as well as Home Depot. Then I checked for local grill specialty stores on YELP. That's where I first learned of Grillworks. When I called them, Chris was great. He listened to my concerns and what I thought I wanted based on my research. He said they had all the units I was considering AND the best way to check them out would be to attend their 2nd Annual Turkey Palooza that was happening in two days. He said I could see all the grills in action roasting turkeys and other foods. I could talk with the reps and the best part, experience some fabulous food prepared on a wide variety of outdoor cookers. To say the least, we had a great time. We learned a lot and had narrowed our choices to two. The next day we sprung for the higher quality Blaze 4LTE with all the accessories. When I checked the prices of the online sellers, I was delighted to learn I'd gotten the best deal by far from Grillworks. When it arrived, I opted to put the cabinet and everything together myself vs. the folks at Grillworks. I'm glad I did because I got to know all the details of this unit and it was pretty easy. I have to admit taking on roasting a turkey on the rotisserie was not the easiest way to get my feet wet with grilling. But, despite a few hiccups, we should have a pretty great roast turkey in a couple more hours. Thank you CHRIS!!! You and your cohorts were great to work with. We look forward to taking care of our grilling needs with you from now on. read more

Grillworks Supply - Grilling Equipment Near Me - Hillsboro, Oregon

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New location. With a large selection of grills, smokers, accessories, seasonings and outdoor kitchens. Staff is very friendly and knowledgeable on the brands and products throughout the store. Definitely a place to stop by and check out. You might just find your next Grill the next door neighbors envy. read more

This place is simply outstanding. Their selection is extensive, going far beyond just a few brands of grills and accessories. Their prices are more than fair, typically as good or better than anything else you can find. Perhaps most importantly, their customer service is excellent: They are eager to help you understand products, to help you decide what fits your needs, and to provide any support needed. Great products, great prices, great guys who obviously love talking bbq. I bought a Kamado Joe from them a couple years back and just bought a Traeger Timberline because I love having that combination of grills. Couldn't be happier. I've been to every grill store in the greater PDX area and this one is just the best! Doug P read more

Excellent selection, knowledgeable and helpful staff. I had a $40 purchase and they treated me like I was buying 4K in equipment. A very thoughtful and caring staff. read more

My wife and I purchased an Ironwood Traeger which had some trouble with the auger motor (We are told this was HIGHLY unusual and I know only happy Traeger owners) Chris and the staff at Grillworks not only spent time with us on the phone trying to diagnose the problem, but he came to our house to install and test the new motor. That type of service from any business is amazing and so rare today. Grillworks is where everyone should go to get their new grill. Thanks Chris and Dre at Grillworks! read more

Just a fantastic supply store with many things that you won't find anywhere else in the area. Very nice and helpful staff as well. Love them! read more

Great group of guys. Amazing customer service. Thank you Grillworks for the way my wife and I were treated. I went in knowing what I wanted and was ready to purchase and go. They had sold out of the grill I was dying to have. Grillworks upgraded me without any extra charges. I wasn't expecting that. It's customer service like that that'll keep me coming back for my pellets and anything else I need. Great job!!!! read more

I had a problem putting my Broil King together, the store sale person and owner came to my home took the burner head away and brought me a new one. They are the BEST, I will always buy my grill needs from Grillworks read more

Got my green Mountain grill here. Great guys and delivered to my house for free. Thank you!

Grillworks is the place to go for great service and a great selection of grills and grilling products. I was interested in buying a Traeger grill and went to the Traeger website to to find a dealer. There were several Platinum dealers listed. I visited the 1st one listed and looked through the whole store and was completely ignored by the staff. I decided not to spend my $$ with them and drove over to GRILLWORKS in Beaverton and I'm so happy I did!!! Noah showed me all the options and explained all the features and how each type differed. He was extremely knowledgeable and focused on providing fantastic customer experience. If you are going to buy a grill defiantly check out this place, you will absolutely not be sorry read more

Great friendly staff. Lots of products to choose from. The gentleman working came right up and helped me find what I needed. The selection is great and prices are very reasonable. This store was recommended from a friend. I drove 45 minutes to come here and will definitely be back. Well worth the drive. read more

Super knowledgeable staff, with a great selection, for anything you need to grill. They also went above and beyond to make sure my purchase was done at a high level. I can't recommend them enough. read more

Excellent service and very knowledgeable about Traeger Grills. Delivery was right on time and assembled perfectly. I really enjoy my Traeger. read more

All the guys at Grillworks are very knowledgeable about all their products they offer. I purchased a Traeger from them and will go back for all my Traeger needs they have everything. read more