09/16/18 - When I wrote the review below and gave MAK Grills a dismal review, my husband and I were very frustrated.
I want everyone to know I've changed that rating to 5 full stars. MAK Grills responded. After reviewing the log of our technical support calls, the CEO called my husband, and sent us a new grill/smoker and asked us to return the old one so they could determine what this issue was.
What an awesome company! They really stand behind their products!
08/04/18 - We had such high hopes for this smoker. After a lot of researh, we decided on MAK 2-Star General. Plus, we were thrilled when we found it was built in the US.
Unfortunately, we've have had nothing but problem with it. About six months in, we started having problems getting a temp above 200. It just wouldn't heat up. We've been on the phone with MAK Grills more times then we can count. The fire rod went out twice. MAK Grills has sent my husband parts numerous times and we even tried switching pellets but it's sill not working right. We then spent a bunch of money to replace the fire starter and now it never goes off after the fire is started and burns everything all the way to the pellet bin. You should have seen the smoke coming out of the pellet bin...
We're giving up. BTW...the Treager Grill (made in China) that we bought 6 years earlier still works. read more