Closed for good. Guess I'm never getting the part they supposedly ordered for me. No answer so went…read moreby and this was taped on door

Ordered product, received wrong item when shipped to me. 4 emails several days apart, 8 phone calls…read moreon varying days and times without any response. Calls go to a voicemail box that is not setup and emails never get answered. Are they out of business? In NC so can't just jump in the car and go in person. Horrible experience that could have been great if they shipped the correct item or made it right.

I stopped by here because they're one of the only bbq shops that sell quality seasoned wood and I…read morehad a great experience. Sam was very helpful and is a really stand up guy. I'm new to the smoking game and he gave me lots of helpful advice to help put me on the road to success to making great bbq. Definitely gonna come back here again! Could not recommend this place more for bbq supplies at an affordable price.

I got the brilliant idea to get a new BBQ on the day before 4th of July. Crazy, right? Luckily I…read moredid my research the night before. Impressed with Sam's NW BBQ's reviews and product video from Saber, I headed out and within an hour Sam had gotten me thoroughly educated on the Saber product, answered all of my questions, discussed the pros/cons of running the standard propane setup or converting to natural gas, tips on using the new grill and then he quickly forklifted it into my pickup and helped me secure it properly. I made it home safely and even though I never used the grill before, our 4th of July party was a success. Love the new Saber grill and Sam's service! When it's time for a really cool, big grill (IE - I graduate away from propane) I'll be back!!!!!! Thanks, Sam!

I called trying to find a part for my kamado Joe bbq, a part no other local or chain store…read morewould/could help me with. Courtney located the part and ordered it for me the next day! She was extremely helpful and couldn't have been nicer. I'm a very happy/satisfied customer.

We went here to look at electric fireplaces. This place has a huge selection of them. They are…read moreamazing actually but pricey. Customer service was excellent and friendly. Very tempting to get a high end electric fireplace but we are still researching. We had a great visit to that place and we'd go back! We weren't in the market for a hot tub but they were impressive as well

First of all I love my 2 star general that I inherited from my brother back in 2022. I keep it in…read moremagnificent condition because I live in all four seasons, and when it rains I like to keep it safe by storing it in the garage. I had an issue because I was doing a thorough cleaning before next bbq season and accidentally lost my cotter pin to hold my fire pot in place. I spoke to Dennis who is awesome in customer service, and doesn't blow you off. He is sending me via mail a new cotter pin no worries. I want to say I love the customer service, their products, and the fact that everything need to be made in the USA regardless. I would recommend anyone to getting a Mak Grill regardless. It's worth the price

What an amazing grill. I've had mine for five or seven years now. I upgraded from the common…read moretreager and I can tell you - this is the Ferrari of pellet grills. Not only is the grill amazing, so is the company. For example. I had a question so I called their number. Dennis answered, he was polite, knowledgeable and perfectly helpful. What made it even better is that a few days later, Dennis called back to check in and see if everything was fine and working out (which it was) and to see if I had any other questions. I don't think I've had customer service like that in so long I can't remember. If you're on the fence. Buy the damn grill. You won't regret it.

I want to give two ratings here. One for Chuck and one for Traeger in particular. Chuck is a nice…read moreguy, helpful, and he has every thing you need for your Traeger. Prices are higher than online for parts but I like supporting a local business. Second rating is for Traeger. I've owned three and my latest one has extreme quality issues. Owned for less than four years, but it has had numerous issues, often arising in the middle of a cook. This one is sheltered and used medium to lightly and I've had to replace several hot rods, had pellet fires in the BBQ because of malfunctions and now the fan doesn't work despite replacing the fan. Traeger rubs and sauces are mediocre compared to store bought, homemade, or other product. I'm afraid Traeger's good days are gone apparently due to some business decisions. Luckily there are other pellet grills and smoker out there, hopefully better quality and more reliable.

Chuck is always helpful. A great collection of barbecue accessories, rubs, sauces, and more. A…read moregreat idea to support a local business that will actually help you be awesome at barbecuing. Summer is here and it's time to barbecue everything.

I don't remember the last time I had such a good retail experience. The staff were right there…read morewhenever I needed them, and had the operation running through their headsets smoothly and efficiently. I ordered some tools they needed to grab from stock, and they called it in, and quickly had someone take my tools to the cashier, and even waited by the cashier for me to get through the line to explain the sale that was running and make sure I got the right discount. The cashier even ran over to hold the door for me on my way out! Fast, friendly, and I got a great deal. My new regular hardware store.

3/5 stars for overall vibes and customer service. Tried to use rewards dollars and received…read morepushback from cashier who hadn't even read the physical coupon I received which did not state any exclusions. Did not accept 1/2 of them despite the coupon not stating that it couldn't be used with any other offer. I called the Milwaukie location which is nearby and they allowed me to use my rewards dollars without issue. Rewards dollars are different than discount coupons. Cashiers need to know this, or read the terms and conditions before off-putting the customer. Weird experience.

Great experience, got a grill from them in the summer and we used it everyday in the summer and…read moreabsolutely love it!

Still waiting for my refund. I ordered an electric insert for my fireplace in October. I was never…read moretold what the total cost would be. My plans changed and I cancelled the order. I have made repeated phone calls -- this happened at the Airport Road store -- i was assured the matter would be handled. As of yet, NADA. Strongly advice potential customers find another store. It's not nice to try to scam octogenarians. Elizabeth B

Here's to hoping the third time is a charm…read more The prior two tenants have been restaurants and it never felt like a good fit for this location. So I was happy to see Ace Hardware & Paint renovate the space and so far it has a good selection and tremendously nice and helpful employees. Having a complete hardware store (rather than the hit or miss Historic General Store) fits a need that was missing in our community. It turns out I was their first paint customer and I picked up several sample pints of Clark + Kensington Paint ($4.99/sample). They also stock Valspar. They have a 'paint expert' and a few other employees learning the ropes. I also picked up a few other household items, including a replacement coffee pot and the price was less than Fred Meyer. The store is bursting with merchandise, so much so that some of their stock is spilling out on the front patio. Although the location is light and bright, especially the floor to ceiling windows along the paint section, it feels a bit cramped with narrow aisles. It is a nice touch to have a complimentary coffee and soda bar (Pepsi products) for customers and a tool chest filled with candy for the kids.

I have been a customer for years, and always receive professional, friendly service…read more A few days ago, I dropped in to see if there was a way to fix an expensive siderein that broke. Morgan was there, and went out of her way, not only to figure out how to repair, but also to efficiently, and precisely attached a new clasp. Didn't have to go to a saddlery. She has helped me many times before, always to the rescue! Smart lady.

You advertise that you are open 11 am to 3 pm on Sunday. I have been there twice. You were closed…read more I called no answer. ???

The staff here is AWESOME and Paige gives top notch customer service and follow up…read more We had been 'thinking' about a Wood Stove for a couple of years and stopped in to see what was available and I didn't get the used car salesman vibe from anyone. They want to make sure you get into just what you are looking for and he worked with our budget and (lack of) knowledge of owning a Wood Stove. Our construction was delayed and they were accommodating at getting the installation date set. Paige has followed up with us several time in the past three months since our purchase. I so enjoy a shopping experience where I don't feel pressured.

This location is pretty awesome! too bad homes are now surrounding it.... the traffic is getting…read moretougher. If you need it, they probably have it. or the team will help you find it. very knowledgeable staff, great at helping you find what you need or did not know you needed. The only small issue is the pricing is getting pretty high.. you will pay the full retail and mark up, but at least you will find it.

"Sip at Al's." What a great addition to Al's garden store. They have a coffee and wine bar inside…read morewith plenty of seating. They serve mimosas, monthly specials, ciders, soda, charcuterie snack plate and a variety of sweets and baked goods. I ordered my usually dirty chai and sat while my husband shopped. I love this idea to meet some friends here sip and then meander through the flowers, plant and gift shop.