Closed for good. Guess I'm never getting the part they supposedly ordered for me. No answer so went…read moreby and this was taped on door

Great customer service. They are just moving into a new facility. It looks like it is a major…read moreupgrade to their previous location.

Sam's has a great selection of rubs and sauces as well as excellent pellets and wood. Lots of…read moresmokers as well. Very helpful and personable with great knowledge of various pellets.

I stopped by here because they're one of the only bbq shops that sell quality seasoned wood and I…read morehad a great experience. Sam was very helpful and is a really stand up guy. I'm new to the smoking game and he gave me lots of helpful advice to help put me on the road to success to making great bbq. Definitely gonna come back here again! Could not recommend this place more for bbq supplies at an affordable price.

We went here to look at electric fireplaces. This place has a huge selection of them. They are…read moreamazing actually but pricey. Customer service was excellent and friendly. Very tempting to get a high end electric fireplace but we are still researching. We had a great visit to that place and we'd go back! We weren't in the market for a hot tub but they were impressive as well

We had a great experience with Aaron at Rich's in Tigard. He stepped us through options and helped…read moreus make choices for our patio furniture (Polywood table/chairs and sectional) and fire pit table (OW Lee). He knows his stuff well and made it easy. It's worth asking for him.

First of all I love my 2 star general that I inherited from my brother back in 2022. I keep it in…read moremagnificent condition because I live in all four seasons, and when it rains I like to keep it safe by storing it in the garage. I had an issue because I was doing a thorough cleaning before next bbq season and accidentally lost my cotter pin to hold my fire pot in place. I spoke to Dennis who is awesome in customer service, and doesn't blow you off. He is sending me via mail a new cotter pin no worries. I want to say I love the customer service, their products, and the fact that everything need to be made in the USA regardless. I would recommend anyone to getting a Mak Grill regardless. It's worth the price

What an amazing grill. I've had mine for five or seven years now. I upgraded from the common…read moretreager and I can tell you - this is the Ferrari of pellet grills. Not only is the grill amazing, so is the company. For example. I had a question so I called their number. Dennis answered, he was polite, knowledgeable and perfectly helpful. What made it even better is that a few days later, Dennis called back to check in and see if everything was fine and working out (which it was) and to see if I had any other questions. I don't think I've had customer service like that in so long I can't remember. If you're on the fence. Buy the damn grill. You won't regret it.

I want to give two ratings here. One for Chuck and one for Traeger in particular. Chuck is a nice…read moreguy, helpful, and he has every thing you need for your Traeger. Prices are higher than online for parts but I like supporting a local business. Second rating is for Traeger. I've owned three and my latest one has extreme quality issues. Owned for less than four years, but it has had numerous issues, often arising in the middle of a cook. This one is sheltered and used medium to lightly and I've had to replace several hot rods, had pellet fires in the BBQ because of malfunctions and now the fan doesn't work despite replacing the fan. Traeger rubs and sauces are mediocre compared to store bought, homemade, or other product. I'm afraid Traeger's good days are gone apparently due to some business decisions. Luckily there are other pellet grills and smoker out there, hopefully better quality and more reliable.

Chuck's is great I love supporting a local business and their prices are pretty good. Love dealing…read morewith Chuck unfortunately last couple times I went in there was another employee who acted more like a salesman trying to sell you extra merchandise ruin the experience.

Bought a socket from them, wasnt even the right brand. Ended up not needing it, tried to return it…read more Told me since its not a craftsman they cant accept it....they sold it to me and i trusted them so i didnt double check at the register it wasnt a craftsman...

I don't remember the last time I had such a good retail experience. The staff were right there…read morewhenever I needed them, and had the operation running through their headsets smoothly and efficiently. I ordered some tools they needed to grab from stock, and they called it in, and quickly had someone take my tools to the cashier, and even waited by the cashier for me to get through the line to explain the sale that was running and make sure I got the right discount. The cashier even ran over to hold the door for me on my way out! Fast, friendly, and I got a great deal. My new regular hardware store.

Bought one of their most expensive gas fireplaces from Travis Industries. The unit was not…read moreproperly vented when it was installed and Lisac's and Travis both refuse to come out and fix it. Tried to use it one time, just for ambiance but after about 45 minutes my carbon monoxide detectors went off and the fire department had to come out and vent out my house in the middle of winter. I was told by the fire department TVF&R not to use this again until it is properly vented, I called Travis and they told me I need to burn the fireplace for at least an hour to break it in, I told him (think his name was Mark) that it gives off carbon monoxide and he told me I needed to open a window. Of course you probably won't survive! Prior to that incident, Lisac sent out three different techs to fix the unit. Each worked for a couple of hours moving things around and opening and closing vents but never got the unit to do what it supposed to do. This unit is advertised as heating 3,000 square feet, but mine you'd have to lean against the glass to even know it was on. Spoke with Scott at Lisac and he had no interest in getting my fireplace to work, acted like it wasn't their fault or concern. So, here I am with a beautiful and very expensive fireplace that is not good for much of anything. Thank you Lisac's and Travis Industries. Stay clear of both of these companies, there are plenty of other really good fireplace shops and fireplace manufacturers, you don't have to settle ones that just don't care.

Great experience, got a grill from them in the summer and we used it everyday in the summer and…read moreabsolutely love it!

Here's to hoping the third time is a charm…read more The prior two tenants have been restaurants and it never felt like a good fit for this location. So I was happy to see Ace Hardware & Paint renovate the space and so far it has a good selection and tremendously nice and helpful employees. Having a complete hardware store (rather than the hit or miss Historic General Store) fits a need that was missing in our community. It turns out I was their first paint customer and I picked up several sample pints of Clark + Kensington Paint ($4.99/sample). They also stock Valspar. They have a 'paint expert' and a few other employees learning the ropes. I also picked up a few other household items, including a replacement coffee pot and the price was less than Fred Meyer. The store is bursting with merchandise, so much so that some of their stock is spilling out on the front patio. Although the location is light and bright, especially the floor to ceiling windows along the paint section, it feels a bit cramped with narrow aisles. It is a nice touch to have a complimentary coffee and soda bar (Pepsi products) for customers and a tool chest filled with candy for the kids.

I have been a customer for years, and always receive professional, friendly service…read more A few days ago, I dropped in to see if there was a way to fix an expensive siderein that broke. Morgan was there, and went out of her way, not only to figure out how to repair, but also to efficiently, and precisely attached a new clasp. Didn't have to go to a saddlery. She has helped me many times before, always to the rescue! Smart lady.

You advertise that you are open 11 am to 3 pm on Sunday. I have been there twice. You were closed…read more I called no answer. ???

The staff here is AWESOME and Paige gives top notch customer service and follow up…read more We had been 'thinking' about a Wood Stove for a couple of years and stopped in to see what was available and I didn't get the used car salesman vibe from anyone. They want to make sure you get into just what you are looking for and he worked with our budget and (lack of) knowledge of owning a Wood Stove. Our construction was delayed and they were accommodating at getting the installation date set. Paige has followed up with us several time in the past three months since our purchase. I so enjoy a shopping experience where I don't feel pressured.

I'm a little late in posting this but it's still important to me. On a visit to Al's in Sherwood…read morethe staff was buzzing. Moving things around and doing daily duties. It was the first time that no one asked if we needed help or if we were looking for something. At one point we did need help but the busy workers just walked on by. I was purchasing several delphiniums and one was falling over. I was trying to find out if someone could find a stick or something to hold it up. The answer was no at least three times. We went to the register and paid and asked one more time. Still no. I then out of frustration walked back to the house plant department and found Julie working. She kindly left what she was doing to find a stick. By then Mike from trees and shrubs was helping too. They supported my beautiful plant and securely tied it. I said to them "thank goodness, I finally got the excellent AL's customer service I've come to expect". They told me they were the longest standing employees there. Thank you to both of you for taking a very frustrating situation and turning it around. I hope the family knows how lucky they are to have you.

I bought a bush early in the summer (June). We planted it with fresh potting soil, loosened the…read moreroot ball, and watered it well. (We had to cut off the original pot, as it was VERY root-bound.) When it began to die, I used the "contact us" form on Al's website to send photos and ask for advice. They never answered me. After 4 days, I phoned Al's, and the guy I spoke to was dismissive and obviously knew nothing. All he could say was "Well, we have had some hot days...." And then he told me if I dig it up and return it (in the pot it came in) I could get a refund or exchange BUT ONLY IF IT'S BEEN LESS THAN TWO WEEKS. Because of their delay, it was more than 2 weeks by then. Customer service does not exist there. Not going back.