do not buy from this company!!!!! spent over $1k in sept of 2022 on the silverback primate. have been trying to get customer service to answer because the burners are completely bad already and almost caused a fire to our deck. then got back - oh when did you buy it? we show in 2022 but we need a reciept because we updated our system - um hello?? you obvioulsy know it was in sept of 2022 and it was in email format! then finally to be told - sorry - those are out of stock and won't be back in!!!! buyer beware!!!!!!! read more

Wow! I recieved my grill with a broken hood. Wouldn't open. I emailed the returns folks, and a week later they had FedEx picking it up snd the next day after that, dropping off the replacement. This is my favorite grill ever. The customer support is amazing. The grill is amazing. Best steak I had in years. Thank you@!! read more

Bad customer service. I've attempted to purchase a grill 10 times. First order went through(stated created on Grilla's website), but nothing ever shipped. I reach out and was told that the order didn't go through. I attempted to place it again, but orders failed. I was told that this was on PayPal's end. I reached out to paypal and was told that nothing was ever submitted or declined from them. Grilla never offered a solution, other than to try again. I tried again with an AMEX card, it was billed, but then immediately returned. I called AMEX and was told they approved it, but Grilla credited it back. So i tried a Visa, order went through, card was charged, but Grilla said the order never processed. Worst of all, after all of this, their solution: Try to place an order again! Grilla would not look into the fact their payment processing system is broken, wouldn't even acknowledge it. Dodge a bullet with this one, if this is how they treat a potential customer(someone trying to spend money but hasn't yet), how do their treat their existing customers? read more

Not happy with this company. I ordered a pellet grill online from their website. It's been well over a week and it still hasn't shipped. Emailed them numerous times, placed numerous calls to their office and have yet not been able to talk to anyone. No one has made an attempt to respond. Canceled payment (dispute on credit card). Look elsewhere. Don't waste your time or money with this company. read more

I've had my Grilla OG grill for a little over a year. It stopped working, so I contacted support via email. I was sent replacement parts and expected to work hours to restore functionality to a grill I've barely used. As I began to remove parts, the hardware either got stripped out or broke completely. I've sent them various emails requesting a replacement grill and have been ignored. I had a Traeger for 7 years and never had one problem with it. DO NOT SUPPORT THIS BRAND read more

Great business and customer service. Easily replace item within warranty period. Recommend

It's 30 degrees out and my alpha grill can't get to temp. They advertise about cold weather, no blankets needed. Bull!!!

Grill seems solid. Mine was damaged in shipping and the 2/3 griddle I paid extra for was not shipped.... they tool my $1100 and never sent me anything and when I initially contacted them was told they had no records although they had my $$$ when I did finally receive my grill it was damaged. When I called to to find a remedy I was hung up on by shay and told call back Monday and complain that it was 2 pm and was getting off work. I had to send repeated emails to get refund. I'll try a different brand next time. Too much $$ for this hassle read more

Grilla Grills is a highly recommended manufacturer of Pellet Smoking Grills, a Gas Grill/Griddle, outdoor Kitchen Components, and a Komodo Pot. Great prices, high quality construction/design, and excellent Customer Service. I own both the original Grilla Grills Alpha Grilla Pellet Smoker and a Kong Komodo Pot. The Original Grilla Alpha Pellet Smoker is amazing. It is a smoking beast. I use it for large cuts of meat, like Brisket, Pork Butt, Leg of Lamb, Uncooked Ham, Beef Ribs, etc. Temperature ranges from 180 deg F to 450 deg F. I use the PRO setting for maximum smoke production. This past weekend I smoked both a 15 lb Brisket and a 14 lb Pork Butt. I just set it and forget it (until 170, when I pull both meats, wrap (brisket in pink butcher paper and pork in foil), and return to the Grilla until internal temps hit 203 deg F. The end result was smoky sweet, juicy, melt-in-your mouth deliciousness, which our Family devoured. The Grilla Kong is a well built Komodo Pot, with a very nice price tag. I tend to use the Kong Komodo pot for smoking, especially smaller cuts where I want plenty of smoke with higher temperatures (like Whole Chicken, 2nd Smoke Ham, Pechania, Tri-Tip, Pork Ribs,Tenderloin (Pork or Beef), etc.). I also use the Grilla Kong for high temp grilling/searing (it will hit 800-900 deg F). Both my Original Grilla Grills Grilla Alpha and my Grilla Kong are well built, offering great value, and outstanding Customer Service. Should you ever have a problem with your Grilla Grill, their Staff will find the solution to get you up and smoking/grilling again. I am very pleased with both of my Grilla Grill Smokers/Grills. I'm thinking about adding a Primate gas grill/griddle. Maybe even a Mammouth pellet smoker. If you are purchasing a pellet smoker, a gas grill/griddle, a Komodo Pot, or an outdoor kitchen, check out the Grilla Grills webpage, and call their staff. You'll love smoking/grilling on their equipment, and your Family and Guests will rave about the flavors of the meats and sides that you cook on your Grilla Grill! read more

Purchased the Silverback model early this summer. After about 10 uses the electric board went out. This has repeatedly happened and am now waiting on my FOUTH electric board to install again, on my own. Its now September and and my grill hasnt worked properly since early July. No power. Then can't heat up and hold temperature. Have also had issues with the auger not turning the pellets. Problem after problem with this trash grill. Huge disappointment. They dont have techs or anyone to help with any service issues. Grilla also deletes any poor reviews or comments left on their social media, so beware! Save your money and find a better brand! read more

Customer Service is terrible. Will not respond to calls or emails. all i wanted to do was add something to my order and they cannot be reached. read more

Jeremy was very helpful when we came in to buy a pellet smoker for a wedding present. We ended up getting the Silverback. We have a Traeger but we think the way the bottom tray leans to empty the grease is much better on the Grilla. read more

The showroom was great and George was awesome!! Put the grill together and did the initial burn already. Good to go for this weekend

I was looking for a pellet electric smoker. I searched online for many different types of grills. When I looked at Grilla Grills, there were no one star reviews. They were mostly five star reviews which was different from the other companies that had researched. I went to the show room in Farmers Branch and Sam helped me. I went in looking for one of the grills but after talking with Sam decided on the Grilla. It was easy getting it into my suburban and easy set up. They make it easy for you to get started. There are a lot of videos online. I cooked my first brisket and ribs and I did not have to babysit it. I put the brisket on overnight and let it smoke overnight. The grill is made out of thick metal and the grates are stainless steel. I look forward to utilizing this frequently. read more

What a solidly built smoker my Grilla Grill is. The pellet drive works beautifully. Yes, you pay a tiny bit more, but the quality of the smoker is unequalled. I love the whole process. So easy!! The results are delicious!! read more

1 year into my purchase of the chimp and haven't regretted it at all! Solid construction and looks great. Don't wast your money on any other product. read more

Fantastic products at reasonable prices! Phenomenal staff who are very knowledgeable. Plus can't beat the location!

I picked up my Silverback at the start of the summer of 2020. Have been using this grill 4-5 times a week since getting it. Always delivers consistent temps and the ease of use is outstanding. Have been a die hard charcoal guy for the last 30 years, but since getting this pellet grill my green egg has only been used once Thanks grilla grills for the awesome product read more

Sam was extremely helpful!! I wasn't sure what I was wanting. He was super patient and informative. We found the grill that is best for. Me and my family!! Thank Sam!! read more

I researched and researched pellet smokers as I wanted to add to my options for smoking meats. I literally tripped across this product while reading an article that made reference that the product they were reviewing was not as "structurally sound and built as good as a Grilla Grill". I finally pulled the trigger on a Grilla Alpha and I have used it three times since I received it yesterday. My goodness what a quality product that holds it temperature and with the Alpha Smoke feature, provides the same smoke flavor as my stick burner. The quality of the build and how it holds the temperature bodes well for the winter and not having to buy a thermal blanket. The set-up was so easy and the videoes they have produced make it so easy to follow. From the moment the truck dropped it off to finishing seasoning the grill was exactly 60 minutes (45 minute run time on the seasoning). I have a small apartment patio and it fits perfectly and is so easy to maneuver in to place as well. Now, on to customer service. I have never experienced such a quick response to my emails and questions and never once have I been made to feel as if I am a bother. The only reason that I give the Grilla and Grilla Grill company 5 stars is because they don't have 10!! Don't hesitate to pull the trigger on this pellet smoker. read more

In market for a new pellet grill. Very glad they have the option to stop in and see them first hand. Staff was good and asked questions and gave input for my questions. Only problem is that I now am not sure which one I want. After seeing them I feel much better about choosing them as the grill I am going to purchase. read more

The team here at Grilla Grills is only concerned with customer satisfaction. I bought the Silverbac pellet smoker and I have had multiple people tell me the pulled pork I have made on it is the best they have ever had. You wont be left in the cold by Grilla Grills and you certainly wont be sorry buying one of their grills. It is a family I recommend you join the FaceBook group called "My Grilla Grill Smoker" and ask questions if you are in the market for a pellet smoker. Become a pitmaster in your own backyard! read more

The silverback is the most awesome machine, it turns a BBQ hobiest into a "World Class" pitmaster! The support provided by the TEAM at Grillagrills is absolutely top shelf read more