Honestly, I would die for the workers at this ACE hardware. I'm a single gal and always cooking up…read moresome DIY trouble. Everyone is beyond helpful, understanding and knowledgeable. I've had to get my house rekey'd, paint reordered, dad's gifts alll from ACE. It's seriously the best neighborhood hardware store!

Really nice and helpful staff here, even when busy. Just one…read morerequest, though. Please ask your staff to take their smoke breaks somewhere else instead of right outside of your entrance.

Having shopped here for appliances and had an excellent experience, I called to check on a gas…read morestove- and a day later- bought one after excellent service from my initial phone call, to talking with Lindsay and finally finding what I wanted. I had talked with Jeanne who was so helpful, and then Lindsay on the day of purchase and she took care of every detail before we finalized the sale. Excellent help throughout the store, good prices and an over-all good feelingonce you've made a purchase. This is my go-to store for just about anything. You walk away feeling like you've made new friends. thanks, Home Depot

It's a nice convenient store, but many of the employees have no knowledge when it comes to helping…read morethe home repair handyman. I mean, they all know where to direct you to find things, but if you tell them what you want to accomplish and ask for suggestions, most (but NOT all) are clueless. To be honest a lot of these clerks would be working at Walmart or Meijer if not here.

A total turnoff.I used to love this store but it reads more like a museum with no curators.Prices…read moreare high,associates are scarce & very little description of items displayed.

I used to love shopping here, but the current trend in retail (especially at local malls) seems to…read morebe that they can only hire people who stand around and use their phones all day. I had to literally track down an employee (she was going to the backroom at a really fast pace) and ask for help. I told her I needed to see what Breville toasters they had in stock, or available for order. She looked at me dumbfounded and said "what is a Breville?," and had no idea that it was a high end brand. Clearly, the management here doesn't bother to do any training beyond a name tag and an apron.

I was wanting to get into wood carving but I'm pretty clueless. I made the nearly hour drive to…read morevisit this store and within a couple of minutes an employee came up to me and asked if I needed help as he could see I was confused by it all. He spent a good 20 minutes or so explaining what the different tools were for and how they were used and gave me a lot of good advice. I left there with good stuff and feeling a lot more confident. I will hopefully be back to buy more soon.

Staff is great and not pushy. If you wander around the store they assist when asked…read more Nice selection of tools, supplies, and material. Although the prices seem high on some stuff but average on other items. They support my classroom and students very well

Today I strip a screw on my car. I drove over to ACE Hardware. I thought I knew what I needed…read more Rachel asked me if she could see the screw. She came out and assessed the situation. Then she started helping me try to remove it. I had forgotten the days of when people would Truly try to help you. She help remind me That we are all Neighbors at your store!! Thank You Rachel You are the Best!!!

Rylee did a great job helping us exchange a sump pump today. He also made sure that we had…read moreeverything we needed to finish the job.

Is not a feed store. Unsure why it's called that. Does not carry feed. Wtf. Very unhelpful in that…read moreregard.

I had a great experience here. The ladies working the counter were so friendly and helpful…read more Answered all my questions and were a big help. I will be doing business with this place of business and will tell everybody I know to shop here.

I am not sure what the reviewers issue was. I live in Byron Center and am in Ace Hardware at least…read moreonce a week. I have never had bad service and usually I have several people asking if they can help me find something

Ace is supposed to be the friendly hardware store, but not Byron Center's version. I interacted…read morewith three staff members who couldn't be bothered to help me find the hardware I needed. One associate called for sales help and the manager who came over literally told me "If we had it, it would either be in this section or that one" without offering to go over with me and get the problem solved. I deliberately skipped Home Depot looking for more service and boy was I disappointed.

Online shopping was a bad experience with this company. They did not verify address before shipping…read morepurchased items to wrong address despite being notified of the problem prior to delivery. Would never recommend using this company!

The only reason this is a 1 star review is because of their "customer service" employee Patricia…read more encountering her two days in a row and i don't think a more rude person has ever worked customer service. She is highly unwilling to help and is irritated by small questions such as a price check. Otherwise the store is clean and has great products! Do better Patricia.