I have a one of a kind 31 inch stainless steel charcoal grill that I purchased in 2003 for ~$1000…read moreand I love my grill. Just this year in 2025, the two wheels both broke and gave out. I contacted every local establishment I could find online to inquire about having the wheels fixed and to have it cleaned (the last professional cleaning had been in maybe 2016) and Kurt from Bar-B-Clean was the only establishment that followed through in their communication and came through for me. By choice, we communicated by text, and Kurt offered to come out for an evaluation visit, but I asked if I could send him pictures and a video to save us both the time (see pics of damage, attached). He immediately said he could help me, whereas others went quiet with no follow up. We set up a time and that was it. Before and on the day of service, there was great reminders, through email and text about our upcoming appointment. I appreciated this. When the service technician arrived on time, (who was not Kurt but someone else on his team) all I had to do was show him where the grill was and the problem and he went to work on his own without needing assistance from me. At one point, the service tech asked me, since the grill was so old if I was interested in getting a new one instead and they will install it and take away my old one. I said absolutely as long as the new grill had all of the features that my old grill has and is equal to or less than the cost of what I would pay to have it fixed. He said he would check with Kurt and after consulting with him, they realized that the cost of a new grill with the same features would be around $3000-$5000. That was a no-brainer. So he continued to install the new wheels which he brought with him but those ended up being slightly smaller than what was required, and left the grill a little uneven (both wheels are on the right side of the grill). He said not to worry and that they had put the right size wheels on order and would come back no charge to install them once they arrive. He also cleaned my grill using what looked like some sort of drill cleaning tool thing. I didn't catch if he used any liquid cleaning solution, but the drill thing basically grinded down the surface layer of my cast-iron grill grates to remove all that gunk that had accumulated. He did use my backyard water hose, which was not a problem. I realize then that my cast-iron grill grates would have to be re-seasoned again and I was OK with that because that would have to be done no matter what. The whole process took about two hours and I was left with as clean of a grill as I was going to get for one that had 25 years of use and some rust. I was happy with the cleaning result. We were still left with the issue of the two wheels that were too small but they promised they had the right sized wheels on order and that they would come back and install them without charging me. The skeptic in me wondered if they would keep their word and come back since I paid them the full price of $571.05 for the wheel replacement and cleaning on the service day. Fast-forward 2 to 3 weeks after I had went out of the country and then returned I followed up with Kurt by text and inquired on the status. He assured me that the wheels were still on order and that he would contact me when they arrived to come out and install them. About a week went by sure enough I got a text from Kurt that they are ready to return to install the wheels. I said great and we set up a time and the technician showed up on time, installed the wheels (took about 10 minutes) and now they are perfect and everything looks great! I'm glad they kept their word and that the correct size wheels were installed because the smaller ones had already started to bow from taking too much weight from the grill. I am very happy with the results and so glad that I contacted Kurt and Bar-B-Clean. Pics coming soon of results.

Responsive with return calls and flexible with scheduling. Their cleaners are pros, restoring your…read moredirty grill to brand new, shining and beautiful looking. They will replace rusted or broken parts too. After 3 years of service, I recommend Central Texas Bar-B-Clean!

I was referred to these guys from another grill repair company. They promptly called me back and…read morelet me know the repairs I needed were under warranty and I could save a lot of money by contacting the manufacturer, which I did. We will have our grill fixed at minimal cost thanks to Q4U Outdoorz's honest and trustworthy advice. They could have done the work and charged a premium but instead, they provided us with their expert knowledge and gained a future client for outdoor grill service. Highly recommend.

I contracted Andy Kalnasy from Q4U Outdoorz grill to repair the ignition system in my DCS 30" gas…read moregrill. Andy charges $60 cash for the grill evaluation and then will send you a summary of the parts and labor needed for the repair. I received his summary of the parts and labor cost ($489.70) to repair the ignition system for a grand total of $547.70. I approved the repair cost and Andy returned a week or so later and completed the repair. I told Andy I wanted to put the $489.70 on a credit card (which they accept per their website) but he asked me if I could write a check instead, which I did. The second time I tried to light my grill there was NO spark coming from the ignition module. I replaced the battery to make sure that wasn't the problem, which it wasn't. So, I emailed Andy and asked him to return to my home to look at the grill, to which he said NO. He indicated he did not replace the ignition button or module and that was probably the problem. He wanted another $150/per hr. to look at my grill again. I asked him if he guaranteed his work to which he indicated "only the parts I replaced". I tried to stop payment of the check but of course he cashed it the very same day, knowing I could have contested a charge on my credit card. So, be aware of this guy and his business practices. Charging someone almost $600 to fix the ignition system and not replacing the ignition button or module is unacceptable! I would strongly recommend NOT using this guy or company.

Amazing service, reasonable prices. Our new grill literally "went up in flames" and Jay came out…read moreright away to diagnose and repair the gas leak. We will definitely be using them for cleaning and service in the future. If you have a new grill call them for installation so it's done right!

Terrific service, solid results. Appt to assess was made, follow up to clean appt was smooth, and…read moreon time! I'd highly recommend this service to maintain and further the use of your grill.

I reached out to TX Grill Masters in January 2024 for a cleaning job of my massive, stainless steel…read moreHestan grill. I'd never had this type of work done before, so I had zero calibration of expectations. Well, I'm spoiled for life. Julio was amazing in ever way -- great communications, easy scheduling beautiful work, and follow-up to help me acquire some parts that I knew needed replacement. Overjoyed with the results is the best way to despise the experience. 100% recommend them. Fantastic work!!! I don't have a "before" photo, but the grill wasn't looking great inside. The photo below is an in-process photo with a new sear burner that Julio installed for me.

Caleb came out to clean my 10 year old genesis. Did a very good job communicating with me about…read morewhat he was going to do, made some recommendations, and did a great job leaving my grill almost like new.

My beloved Treager had wiring chewed by rats, not to mention leaving it nasty. Bar-B-Clean was…read moreprompt to respond and came to the house when they said that they would. They repaired the wiring and left the grill sparkling clean. I highly recommend Bar-B-Clean!

Earlier this month, we hired Bar-B-Clean to clean and repair our 8-year old grill. Kurt was quick…read moreto schedule the service and Caleb did an outstanding job. In addition to installing new gas collectors and ignitors, Caleb meticulously cleaned all components of the grill. It now looks like a brand new grill and operates much better. Can't thank Caleb enough for his attention to detail and the time he spent to ensure we were pleased with his service. As a result of our experience, we can highly recommend them to others who may need this service.

Had such a pleasant experience buying a Blaze grill from Gas Logs Express. This is a family-owned…read morebusiness and each one of them is an absolute pleasure to work with. Shout out to Kimberly, Gabe, and Chris. Super nice and respectable people--which is not common these days. I met them through a listing on Facebook Marketplace and was so happy I did. They helped me select the perfect grill, delivered, and installed it. The entire process was a seamless experience and I highly recommend them over all competitors in the Austin area--or any online retailer, for that matter. Super pleased with my experience and highly recommend them for all your BBQ grill needs.

We had a great experience purchasing gas logs for our fireplace. They are family owned and very…read morefriendly. They were knowledgeable and answered all our questions. They had many options in the store for us to choose from. The installer was on time, friendly, and explained everything. I'd highly recommend this place.

DO NOT HIRE! They ripped me off $420+tax for grill grates that didn't fit. They picked up the…read moregrates for a return, which I never received after being told it would be put back on my credit card, then when that didn't happen, I was told a check would come in the mail. Waited several months before posting this with the hope they would return the money, but that never happened even after contacting them weekly and being told refund would be issued. Pathetic!

Our outdoor fire place has not been working since the snow storm. Lee was able to repair it without…read moreany problems. He was very helpful answering question I had about our fire place too. I highly recommend him for repairs and service.