Eileen is not qualified to be in no medical field she will refuse to help certain people she does not like for no reason. I asked her why she couldn't finish hooking me up she told me because it's you, very offensive very and unprofessional. I've done nothing to this lady and I recall her refusing to tend to my machine when it would go off numerous of times while she a couple feet away she'll wait to someone else comes along and do it. Very bad attitude. read more

This review is more for the staff of Grifols, and less for donors, but it may benefit everyone. I'll start with the "bad" because that's what motivated me to leave a review. In short: They lost a donor due to not checking the appropriate address information. After going through the process of being a first-time donor, I was turned away after the staff failed to find my address in their "database" of addresses, which is, in actuality, a binder full of maps and addresses. Let me elaborate: When you sign up, you must bring proof of address. My proof didn't come in the original envelope, but I was told, "First time is a freebie, so just bring it next time." Okay, cool. No problem. So I sat, took a test, gave my finger prints, sat some more, had my finger pricked and stained, and my stats tested (temperature, hydration, etc). None to my surprise, I did very well on everything -- because, well, I take care of myself! I am what they would consider a "model donor." After the presumptuous threat that, should I donate elsewhere, Grifols and I would "have to have a talk" (Seriously, Grifols, this is not the way to do business. I am not an infant), I happily entered the final stage...FIVE HOURS LATER, which included having my tattoo, piercings, and ADDRESS verified. The nurse read an incorrect address, which the desk attendant recorded earlier, and so I corrected her and showed her my proof of address. She then looked in her not-so-reliable binder and told me I live in a hotel. Not a question...she just told me, "You live in a hotel." Here's the thing: I do not live in a hotel. I live in an apartment building which may have, once upon a time, been a hotel. I'm talking at least 20 years ago. So I explained that I live in an apartment building in WeHo, here is the website, here is the proof that it's an apartment building... And then, I asked, "Why does that matter? I've already agreed to bring my lease the next time, and I was told the first time was okay to not have proof." She didn't have an answer as to WHY this mattered, but knew only that, for some reason, it did. I told her, plainly, that she was about to lose a good donor. I'm timely, I'm healthy, and I'm reliable. And I value my time, so I was *not* going to come back and sit for another 5 hours. (Ultimately it would have been 6. Don't believe the website's estimated 3 hours for a first-timer. It never is. The staff said that very directly.) But, because my address was not in their hand-typed address book thingy, I wasn't able to donate. Had the front desk properly noted my address and told me I need to have my lease, or at least, check their super high-tech address folder, I would have left and returned to do it another day. But, instead, I won't donate. And I won't refer my similarly responsible, healthy, high quality friends. (By the way, how many people who go to these centers are actually able to provide a lease? C'mon. If it weren't so tacky, I'd have a hovering neon sign above my head that reads, "Does not get better than this.") And, sadly, the friend who referred me won't receive the referral credit. Major bummer! And also...just uncool. I take my time seriously and I was down to bargain: My time and plasma for Grifol's money. So, Grifols, here's the deal. And the "good." Your staff were mostly friendly and efficient. Your bathrooms are super clean, and most of the people waiting were quiet and normal. I liked that. I liked you. I liked your wifi and your security guard (he opens the doors for ladies -- bless!). But I did not like your address folder, nor your inability to decide MUCH earlier, before STAINING my finger, that I couldn't donate that day. And I super much disliked being told that I'd have to go through the process again. IF you want my hydrated, healthy, good vibe-ridden plasma, contact me and promise an expedited process next time. I took your kiosk test, I watched your vids, I did the dang thing. So if you can meet me in the middle, I will come back. And if it's successful, I will refer my friends. But if not, I expect you to give me instructions on how to get this ink of my hand, without having to pull out my finger nail. Oh, by the way...they stained my finger with invisible ink BEFORE telling me that they stained my finger with invisible ink. Probs that info should come before the staining. Live Long and Plasma, Y'all. read more

I went to donate as a new donor and the female manager "monica" was speaking about employees, about size weight and gender. It's not right I speak Spanish and she didn't know I spoke Spanish so I left because I felt like this place isn't welcoming and professional. read more

Monie, the phlebotomist was amazing. She was very professional. However the pay is horrible. If they payed more, I'd be much more motivated to come back. And all in all, I'm happy to help others live longer. read more

Absolutely the worse if you see the people that go in there you question how they pass the exam. But a healthy normal person with a bit high heart rate (nothing wrong with the heart perfectly healthy seen by drs at Cedars can't donate.. Absolutely BS. Maybe should screen patients a lot more through from the beginning so they don't ways the time driving to you read more

I was a donor before until they said I could waste my time going their from Santa Clarita. To be told you have to wait 30 days. And for them to make it seem like I was doing drug. Has the nurse said could be drugs ur doing or you must drink a lot of alcohol. Which I don't and I don't even drink at all. So I waited two months then went I call they could not give me a answer. About going back or not I have to drive over their n wasted my time when they could had send me letter on the mail like they say when. You can't donate anymore. I'm overweight I had Kaiser check me n they told me since Im overweight my test came out high. Maybe you should communicate better with ur donors. Instead of saying u must be doing drugs. read more

I have been going there for off and of for 2 years. Watch their "promotions" they use to get you in there and then short you when it comes to pay. Then you have to 10 times to get transferred to the right person. Go somewhere else if you want to donate plasma. read more

Formerly known as kedplasma, it changed ownership back in March but still has mostly of the same working staff as before. New donors still need to come in before 2:30 pm on regular business hours to get process & accepted except on certain holidays like memorial day, independence day, labor day, Christmas eve & new year's eve when they close early but still accept new donors, call the center for more information is also my suggestion. read more

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I love coming here. Everyone is so nice and respectful. I you are going to donate plasma, this is definitely the best place to come, bar none! They also have the very best compensation for their donors. read more

As a long time "donor" to this facility, this is my review... Vernon & Monica do what's within their power to keep the plasma producers happy. Slower than the Biomat location down the street, though owned by the same corporation. I don't feel the pay is sufficient. I had a talk with management at this location (Michael) and the Biomat location (blonde, tall gentleman), expressing my concern with how the industry gets around the Anatomical Gift Act, which states people can not be paid for their bodily parts or fluids. He expressed the industry's idea is that they are paying you for your time. However, we know this not to be true because, 1 - you don't get paid if you show'd up checked in but then are informed you can't donate for any particular reason, 2 - the time you spend their varies on each visit, 3 - your time requires you to provide them your plasma. If you go their to provide time to them, you don't get paid if you don't provide plasma. I expressed this is how government and the medical/pharma community manipulates the system. I further explained that when a person dies, their family takes ownership of the corpse/remains. When hospitals and and Organ Harvesting Procurement Organizations take our property and keeps it for any given time, they do not compensate us for utilizing our property for a time. We also discussed the fact that the demographics who donate are largely comprised of people in need of the money. They are not their out of the desire to "gift the gift of life". Therefore, semantics with language and manipulation of facts does not change the facts. "Donors" are not donors. "Donors" are production agents of plasma, paid for their product. Of course, management from both locations and I do not expect to agree. When "donors" learn this, perhaps payment for our product payment will increase. Or perhaps enough noise can be made to start compensating families for the organ donations of their loved ones. After all, it's our product. It's a manipulative industry. However, that's not to say those employed by the industry are not good people, providing a positive experience otherwise. The employees here have always been efficient, friendly and helpful. I've only had trouble with one front desk technician. She was regularly grumpy and not interested in listening to what was needed to pass screening. I learned to be sure not to have her for screening. read more

Staff is great everyone is very helpful the only thing that bothers me in my personal opinion is the fact that it's really hard to have someone answer the phone ever since I started coming here it's been a couple months now and I did let someone know about it but the constant non answering the phone continues read more

I became a regular at this location when it was KED Plasma because the customer service and staff were consistently professional in contrast to their competitors. Since KED has been purchased by Biomat, professional service is in decline. Since the company change, the concern that has developed is Technicians giving incorrect information that have a negative effect on compensation, policies and procedures. When I address these concerns to Monica, rather than find a solution, she seeks a way to dismiss the concern. Vernon on the other hand, has a cool head and a reasonable approach when addressing client concerns. Because I am unable to get a solution at the local level, I escalate the concern to corporate in order to find remedy. Some of the KED staff are still employed at this location, while several left when the company changed. New employees have been hired while under the Biomat banner. I find that most of the original KED employees professional and courteous performance is intact. My recommendations are Mystery Shoppers, Retraining the Staff and Management Performance Review. read more

With the appointment change, one might think it'll be faster. However, the employees tend to talk a lot behind counters, causing a constant slowing down. read more

Updated review: it's been a few months since I've signed up, and keep in mind I don't need the money . I save it for the most part, so I don't have to come but it does help make life saving medicine so I do it. But the experience is totally different than I had the first time. Management good job. Everyone is nice to me and those around me. Personally, I have not heard them be rude to anyone since, they seem happy, don't know what's changed, but keep it up. Others I've talked to here also have mentioned the positive vibe going around. It's great! We all appreciate it and thank you. The only reason I gave 4 instead of 5 stars is because more than once I've had a not so pleasant experience with being stuck. Some seem to need more training/experience , but they'll get the hang of it. We all gotta start somewhere . read more

Long time donor, first review. love donating at this location, because, for the most part, it's very professional. I've seen this center make a complete 180° turn for the better. But they need NOT have Ebony work the front anymore! She doesn't properly address donors with respect, doesn't clean the kiosks... overall, it doesn't seem like she's doing her job like everyone else. Then, her disgusting attitude doesn't help when it comes to customer service. If this is how it's doing to be, I'd rather come donate when she's not there. No stress; just blessed read more

I left Octapharma plasma to try here on Blanding in Jax. I just want the staff to know a few things. A staff was on the floor and said ... Since all we donors do is sit here... And get paid. We donors do a lot more than sit here. We spend our time or of our day... We help people.. we keep her employed (Q) .. so we do a lot more than sit here. read more

Ernesto is by far the greatest guy walking in this building. He is very responsible, he is always smiling and willing to assist anyone on site. Thanks Ernie!!! read more

This is a clean safe place for plasma donations, great staff and friendly environment. I would recommend to anyone who would like to donate plasma at such a clean beautiful place. read more

I have been donating here for 8 years. The building says Grifols but it is actually owned by Biomat. Ever since Biomat bought the company it has slowly been going to shit. You are never properly informed of things as a donor and you are screwed out of money as well. So I would definitely recommend a different company if you're looking into donating plasma. Biomat is just a huge waste of time. If I could give this place negative Stars I would read more

Gerald and Chris are very kind and professional!! They are always courteous and gentle. Keep up the great job!!!!

I always have a good experience here NOW that they changed owners. Shorter wait times. At one point it would take me 3 hours now it takes me half that or less. read more

This place pays you to donate plasma .... the staff .... oh man poor staff... they have to deal with the most irrational jerks ever ..... this is my third time in here and everytime I come someone is giving the staff some attitude or talking crap... people don't get it these people are paying you for you donation .... more than half the people need the money they don't donate for the good. And your gonna give these poor people attitude ... I see you staff great job read more

I've been coming here of on and for years. It's a good place to earn some extra cash. But when coming here beware of somethings. First off if you come in the morning there's a manager named Monica she's is very rude and unprofessional. She doesn't even act like a supervisor. Everytime you bring something to her attention she shrugs it off likes it's not a big deal. Also the employees look like they are having a blast. Whenever they screen you for your blood pressure or poke your finger you hear about their personal lives. They won't even make eye contact with you or acknowledge you. The only thing that matters to them that moment is that have to inform their co-worker that they are going on vacation or what they did that weekend. Also they need to have more employees today I've been waiting to get screened for over an hour. The management needs to step up and run their establishment. read more

Respect staff jonela Gloria Michelle and other staff they all great willing to help and and free and to answer any quest

Great staff as far as the phlebotomy/techs go. Always clean, air conditioned, good movies, never had a bad stick. Good bonuses if you add to the text list the only reason I didn't give it 5 stars is cause of the manager I believe his names Michael. Not friendly at all, on one occasion I wanted to pull into the parking area on the side of the building where the yellow chains used to be and he was pulled out, not in a spot , completely blocking the way, as I inched forward he proceeded to get out of his car and literally spit shine his car with his elbow. I decided to park further away and when I walk up he's now parked directly in front of the building parked diagonally (against the grain) across multiple parking spots. Just inconsiderate by any measure. Bad vibes. read more

All the staff was amazing very kind and respect and the facility is very clean and everything is sterile and Professional enjoyed donating here and will be returning for future donations and referring family and friends. read more

So this happen on site by Emma who decided to fish for my Vein and truly understand we sign a waiver but this should have been documents by Irain after noticing my vein had bubbled and bruised. read more

Grifols - Happen on site and wasn't even documented after Emma Fished and bubbled my vein and Irina Observed. - Blood & Plasma Donation Centers Near Me - Reseda, California

So last week a donor was being extremely rude to a few employees. One employee was saying sorry for the long wait. It was not a long wait. We had the same appointment time. The donor kept being rude to the employee after they apologize for the wait time. After he kept being disrespectful to the employees someone had said something to him. When the manager Monica (with the black puffy jacket) came to talk to him he didn't mention how rude he was acting towards the employees. Monica still let him donate after the disrespect. The donor kept staring at another. The donor what are they looking at his response was "your big ass." This is not ok to be disrespectful to employees and other donors. Everyone deserves respect at all times. By the way I found out that the donor has missed his appointment time and someone had helped him to get an appointment for 7:15. So he had no reason to be disrespectful to the employees at the center. I don't like to complain but this got under my skin how the manager handle this situation. I enjoy coming to donate but if this continues I won't be back ever. read more

Grifols - Rude and disrespectful - Blood & Plasma Donation Centers Near Me - Reseda, California

Since they're under new management, this place is awful. Their appointment system is terrible. If you arrive for a 10:00 appointment, they will not even call you up for the pre-check until about 11:30 or later. If you plan to give plasma here, expect to spend the biggest part of your day here in the waiting area. read more

Ever since they started thr Appointment system everything goes by really smoothly...Good Idea...

I give 5 stars because donating plasma has helped me stay healthier, put gas in my car for my family and save lives. Donating these past 23 months has had its ups and downs. The ups are greater than the downs. The downs are when the stick goes wrong but the current staff and I are very patient with the process. The ups are when the donation takes 75 minutes from door to door and tomorrow I get $90 for my 8th donation of the month of September, 2019. This business has helped me in so many ways. Thank you !! Shout outs to BR, CC, Emma and David. David has a gift to find my moving vein, did it 34 times without a problem. Amazing. I do think he has x-ray vision. Definitely recommend this business to all my family and friends. read more

Whats the point of appointments if you still have to wait over 30 minutes to start the process? Do better or just eliminate the appointment system entirely read more

Staff is very nice. The company has no respect for the donor's time and the operation is inefficiently run. It is not uncommon to have to wait 1.5 - 2 hrs before actually donating. It actually cost me $$ when I donate due to lost time at my business. read more

This place used to be called KedPlasma but since the change over the scheduled visits help out the donors more plus they always have friendly and knowledgeable staff that is considerate of your time and needs. read more

Grifols - Blood & Plasma Donation Centers Near Me - Reseda, California

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This place use to be good but now it's garbage I went there on 6/28 to ask a question Because THEY NEVER ANSWER THE DAMN PHONE!!!!!!!!! And it was a new staff there they have no idea what there doing I didn't see none of the originals they take long to pay you because they are back there talking. The only good people there that will help you with no problem is JONELA GLORIA and NINA I recommend you find them they will always help you but the rest of them don't care read more

Very fast and nice staff! I come here all the time! It's a win win situation! The other locations I've been to are slow and the people are often rude. But I like this one and I will keep coming! read more

Great and awesome staff, usually the process is fairly quickly, and if there are any problems or questions they are always there to help. Love to donate here so much that i don't bother to check out other centers even though there are a few closer to me. Lookin forward to more visits, and appreciate all that you do for us donors. read more

Clean and organized. Friendly, competent and efficient, staff. Personally I am not a fan of making appointments, but it has made the place a lot less busy. Lots of parking available for those with cars, and bus stops for all four corners. read more

On Feb 16, 2021, I arrived at a Grifols location in Reno,Nv. I was unable to donate to the system at Reno,Nv,not be compatible with the last location in El Paso, Tx. I was unable to have the info at the Grifols in El Paso transferred to the location at Reno. That is how I was explained of the issue at hand. Future fixing. read more

So, I have been here several times and there used to be a very nice person at the front but today they have you sign in on a monitor. Ok I get it, with Covid and all the issues in the world, however that doesn't excuse the RUDE RUDE RuDE woman taking the samples!! I don't always carry my sons insurance card, especially since I only bring a couple cards in my lil bag so I don't have to sanitize everything when I get home!! I asked if they could look it up since we have been there before and she said, "we are just like a grocery store, they don't have your credit card info everytime you go in!" Really?? My God!! It's amazing they've looked it up before!! RUDE and LAZY!!! Don't use this LAbCorp!! I definitely don't recommend it!! read more