Pressure sales tactics and unethical sales staff. Evan was condescending and rude. I would not recommend this dealership to anyone.

*Update!!! The GM from this company just called me and told me to "come get my damn vehicle and get it the hell off their property". He was so infuriated by my review that he is now refusing to fix our vehicle! After being verbally accosted I reached out to speak with a member of management above the GM. I spoke with the owner's daughter Jenny Griffith. I must say that the abhorrent behavior by the GM pales in comparison to the conversation I had with her. I've actually included a screen shot below where she actually states she doesn't care about a defective vehicle that they sold! I can honestly say that I have never witnessed a more integrity deficient operation then what I have experienced with the Griffith team. Original complaint: We have had a very disappointing experience with our service experience here. Our Yukon Denali needs an instrument cluster replacement and has been sitting in their service center now for nearly 8 weeks waiting on the part from GMC. Meanwhile they've provided us with a Chevy impala as a loaner which does not accommodate the duties required for our self employment. We have had to make 2 car payments now on a vehicle that we cannot use and we cannot operate our business effectively with the loaner they've provided. We are confused and frustrated that Griffith added thousands of dollars to our auto loan for the extended warranty if/when we need to utilize that service it doesn't meet our needs. A Chevy Impala is not the trade/loaner equivalent to a Yukon Denali. I find it hard to believe this large of a dealership cannot come up with a reasonable equivalent. I don't particularly like using the review system to coerce a company to do right by their clients but we've been unable to persuade management into taking any action now for several weeks. I am more then happy to remove this negative feedback if they will make this right with us. read more

Griffith Motor Co - Service - Tires Near Me - Neosho, Missouri

First off let me say the blond in the service department is a delight. Love her. Pay her more. She is awesome, she should get a job literally anywhere else. Secondly, never come here. Never. NEVER. I didn't buy a car I brought mine to get serviced, I made an appointment the day before for 930, she said I could show up early. I got there at 9am. At eleven. I asked how much longer they said just a few minutes. At 12 I asked again, just a few more minutes. It is now 1:43 and I am still here. So 9am. To...still.. here read more

Had a horrible experience in there service department. My 17 GMC broke down and they would not give me a estimate on the time frame, and when I demanded an answer the manager said we don't have a rental car for you as I promised on the phone and it will be at least 2 days before we can look at your vehicle. I would advise to take to Fletcher GMC as they had towed from Griffith and had fixed the next morning. read more

Terrible service department, I had bought my car from Griffiths and only used them for service on it until I took my car in for service and had the oil change. After I picked up my car i drove it home and parked it. The next day I came out to a massive oil spot under my car. I had the car taken back to Griffiths to find the cause of the oil leak and I was informed that It had two leaks and it would cost over 4500.00 to fix it. I had the car picked up and taken to another shop for a second opinion. The second shop informed me that a bolt was missing from my head and it would be less than 500 to fix the issue. I would strongly recommend against using Griffith service. read more

Thank you Griffith Automotive, Tyler and Craig for helping my daughter when her Equiox broke down. As a single mom hundred of miles from daughter at college one of my struggles is auto repair. Tyler and Craig gave my daughter great respect. They did a wonderful job of getting her vehicle fixed and back running. We will definitely do business at Griffith again!! Thank you!! read more

We had a wonderful experience at Griffith Motors. The very first time we came in we had zero idea what type of SUV wanted. After several test drives we decided on a Suburban, but they didn't have exactly what we wanted. In just a few days they found us the perfect one! I was very happy we didn't have to deal with nagging sales people, everyone was laid back, but ready to help when we needed. Great people to work with and even better we walked away with a great deal! read more

The salesman, Aaron Crum was on the spot when we stopped by to "look" at the inventory you had. He did not pressure us and he answered our questions. He responded to my text requests immediately and when asked to provide the price information i requested, did so without hassle. Completion of the sale was easy and straight forward. Good Job by all at the dealership. read more