Drove three hours to pick up a car from this guy we checked out he was references which were…read moreoutstanding got a killer deal on a really good minivan and he was very nice and make sure everything ran right and look good I really highly recommend this person if you're looking for a car to buy and live somewhere around the Springfield Mo area.

I bought my 2014 Ford Explorer here in December 2023. In…read moreFebruary 2024, a light went off on my dash saying the coolant was dangerous low. I took it out to them and they fixed it since it was still under warranty and now it is leaking again. A month or 2 later, the back up camera stopped work most of the time. In August, the AC stopped working. In September, I found out my ball joint and control arm on the passenger side front, HAD to be replaced. They said it was going to about $400-500 more than the place I actually took it. A place I trust. Now with the coolant appearing to be leaking again, I feel like they did a temporary fix in 2024. Sure it lasted a year and a half but it should have lasted much longer if fixed correctly. Do not buy from them unless you want to take a chance.

Ok, so let me start by saying, before my visit to Carhop, I was so nervous and to be honest,…read more scared I was gonna be told me "NO" .... So I went in a little irritable and already frustrated. I'M SO HAPPY MY FIRST CAR WAS WITH CARHOP! The girls were so nice, down to earth and FUN! They were very helpful and seemed to really care about my situation. I don't have great credit and they didn't make me feel ashamed of myself...they just offered advice and tried really hard to get me a car. I've seen some people on here complain about the references that you have to provide them. ... where else can you get a loan people AND A 18 MONTH WARRANTY without giving references? NOWHERE! SO JUST DO IT .... I have no complaints at all. I have had my car for about 6 months now, sure a little repair here and there, It's a used car, people, IM JUST REALLY THANKFUL FOR THE WARRANTY...

DO NOT GIVE THIS PLACE YOUR BUSINESS!!! UNSAFE VEHICLES!!! WARRANTY IS BS!!! THEY WILL DENY…read moreWARRANTY CLAIMS FOR THINGS THAT ARE SUPPOSED TO BE COVERED!!! My wife and I purchased a 2006 Mercury Mountaineer from the Springfield Missouri lot. We have previously purchased a 2004 Oldsmobile Alero from the same lot and had a great experience with the service and kindness of the previous people who worked there. This time around not so much. They didn't even bother to clean or detail the vehicle. We were in need of a good vehicle and came back to the place we were treated great before but we were treated like dirt this time around and very rushed. The manager had to take the vehicle to get gas so we could test drive it and informed me that it was making a noise due to the tires being worn out and they were going to put new ones on. When I was checking the front end to see if it was due damage to the front end, since the front bumper had some damage, I saw that the front sway bar bracket on the passenger side was bent with no rubber bushing in it and the top bolt was broken off in the frame. The driver side bracket was loose with both bolts backed out about halfway from what I could see with about a quarter of an inch space between the bracket and the frame at both bolts. It looked like someone had started to put it together and forgot to finish it. I informed the manager at the time, before we even signed the paperwork about the issue and she said that they would take care of it too. I also informed her that the wrench light came on during the test drive, which I found out later is an issue in the drivetrain, and she said they will take care of it as well. Come to find out the tone ring on the cv axle that the speed sensor reads is cracked and broken and loose on the hub of the cv shaft. When I took it to get the new tires the person who they called to get the purchase order from threw a fit about the new tires but they were already done so they went ahead with it. While they were on the phone with the car lot they informed the car lot that the front sway bar issue was dangerous and needed to be taken care of. The tire shop could not get it in so they sent me to a place right around the corner from CarHop and they said they would not do it that it needed to be done at a frame shop since the bolt was broken off in the frame. At this point my wife who works in the Emergency Room of the hospital contracted Covid and we had to deal with her getting the covid pneumonia and recovering from it. Then as she was getting well enough to go back to work I got covid and the covid pneumonia and almost died from it and had to spend a week in the Covid ICU. I took about a month and a half to recover where I was able to get out again and do things. Since I live 40 miles or so away I could not go back and forth to try to find a shop in Springfield and I took it to several in my local area and they were either denied or they would not do it because it was either too hard to do or they would not do business with CarHop. The only one in the area who was willing to help us and deal with it was B.A.T. Boys in Branson. After several months and attempts to get it repaired and covered by CarHop as was the agreement now we have been denied over and over again for repairing an unsafe vehicle we were sold and lied to about by the manager and salesperson. I am retired and disabled, but I am also a trained mechanic both in automotive and diesel applications, and I plan to do the work myself at this point. I plan on contacting the Better Business Bureau and the CarHop Facebook page and any other sites I can to post the pictures of the unsafe vehicle that we were sold and let everyone know that they would be better off going to ANY other car lot and do business with them. You will not get any more business from me or my family after this piece of crap is paid off.

Robert, Rachelle, and Leo are absolutely amazing!! Leo worked his hardest to make sure we got out…read moreof our truck and into a newer Honda CR-V with a better air conditioner, and even got our payments lower than what they were before!! I definitely recommend JD Byrider!! This is our second vehicle through them and they have yet to disappoint us!! We've been doing business with them since 2019!! Rachelle is very polite and respectful, and made sure my husband understood every single thing in the contract!! If you need a reliable vehicle, and want friendly staff, who are family orientated people, COME TO JD BYRIDER!!! Also, Robert has gone above and beyond, making sure us and our 3 kids were taken care of and had everything we needed/wanted!!

JD byrider in Springdale is a complete joke. I bought my Mazda last year for almost 30,000$ since…read moregetting said vehicle I have had to 1. Replace my brake line that was leaking brake fluid everywhere causing my brakes to not work properly. 2. Changed every brake pad on the vehicle due to severe rust damage that was not told to me from the time of purchase. 3. Change the back rotors, calipers, as well as brakes due to the brake line eventually failing leaving me with a rotor that was so shaved off due to the caliper being seized open from the leak Having to replace the front ones as well. 4. Changed the shocks and struts on said vehicle due to rust, having to replace the Pittman arms as well as control arms. This is all due to the fact that Tito, and Leo did not once tell me anything about it and that it came from up north or that the cars underbody is completely deteriorated leaving me and my two daughters in a vehicle that is not safe. This vehicle has such bad rust/salt damage and is not a safe vehicle for me and mine. They also if you get a vehicle through them, and are needing help pushing your payment out they will not help you and will hang up the phone on you if you say one cuss word. I said that one cuss word because I wasn't getting anywhere and was getting talked over by MJ at CNAC She also told me the bank wouldn't help unless it was an emergency which is it! I'm never late I'm always on time with payments I'm just needing help this one time! This company loves to say that they are reasonable and very helpful when in all reality they prey on individuals who are struggling and end up making them pay more for said vehicle when in a reality It is not worth what they say it is. They also told me that the bank can budget in your bills when how? No one told me that nor did they ask me anything about my bills. So another bold faced lie from MJ they will take your vehicle if you are even a day past due as well as constantly hound you over the phone. This company is a joke they don't help they just rake you over the coals and expect you to be happy with them and thats not how the world works. They were extremely rude to me over the phone. I not only live 3 1/2 hours away but anytime I need work done on my vehicle I'm expected to drop everything I'm doing figure out child care, take off time from work as well as use a rental for the time being if it takes them long to work on my vehicle and stay up in springdale. So that's gas money, room money, food money, & sometimes they don't even fix what is wrong with it because they have people who don't know what they are doing. This company is a joke and anyone else who gets a vehicle from them do a complete 360 of the vehicle and see if they "budget" in your bills for your payment. I've only had my car for a year and I've put out more money fixing it than I have enjoyed having it. I'll be posting photos later to show just how bad and dangerous this vehicle is and they are charging me over 600$ a month!

So, apparently my car was in a collision and they forgot to inform me. My grill and dog light…read morepopped out of my car. That leads me to believe it wasn't even in a bracket or attached to anything. I'm so livid. I just want to give the car back. Now I see inside the car and see melting and other things cracked.

I was on Facebook marketplace and inquired about a 2016 Chevy Spark. I person listing to vehicle…read morewas not the one selling it. She claimed to be associated with the dealership (Byrider of Joplin) and was unable to answer any questions that I had for the vehicle. I should have known something was up since the advertisement said $299 down. I was required to provide the following information before a conversation would take place from Shara: Hello, We are off of E 20th St in Joplin. What you need to qualify is your 2 most recent pay stubs showing that you make a minimum of $1500 a month at your job, A piece of mail in your name within the last 30 days, and a valid driver license. If you have these things lets get you set up with an appointment. We are open M-F 9-7 and Sat 9-4. To get the process going quickly, I need your first and last name, email, and a working phone number. What day and time would be best for you to come in?... seems to me that I was getting pre-qualified just to get any information. My questions were: What is the price if this car? What is the mileage? Carfax? VIN?... even after a small back and forth, I still was unable to get the answers so I looked it up and this is what I found. Byrider on 20th street in Joplin has the vehicle. It is listed as a 2016 Chevy Spark Base on their website for just over $20,000. It has 57,500 miles on it. ​Ohh, by the way, they charge 21 % interest on the financing that they provide. When I looked the vehicle up online to determine the value, I used nada, edmonds to come up with the absolute best price for the top 2% of vehicle in our area. That price is $13,000 retail at a dealership. Furthermore, a large dealership here in our local area 2021 Spark with under 16,000 miles for $15,500 and nowhere near the same interest rate. To me, in my opinion, thus is the perfect example of predatory lending on people. I appreciate a deal making a profit and free enterprise however, this is simply wrong. Ohh... Shara, the one on Facebook marketplace, she blocked me for this statement: ​There is no need to become personal. If you don't have the answers for a customer (me), then why respond until you have them? However, thank you for, at the very least, providing me with the dealerships information. Based on the price of the vehicle versus the book value, it looks like predatory lending to me. Again... just my opinion about a business. All I can really say is this, be very carefully when you used a dealership like this. READ EVERYTHING, take the paperwork home and think, review, talk to someone else that you trust BEFORE you sign anything. If you think you have a good deal then by all means, enjoy, but I bet someone not involved with the deal will advise you to show somewhere else. I would suggest this to everyone... go to your bank, talk to a loan officer to determine what you can really afford and secure what you can actually do monthly BEFORE you show for a vehicle. That gives you purchase power to a degree but at least you know what you can do and still make it rather than struggle to the point that most deals at places like a buy here pay here end up hurting you and not the dealership.

I had an outstanding experience purchasing my new truck from Maximilian at Reliable Toyota! From…read morebeginning to end, he was professional, knowledgeable, patient, and genuinely focused on helping me find the right vehicle. He answered every question honestly, made the entire process smooth and stress-free, and never made me feel pressured. Maximilian went above and beyond to ensure I was comfortable and confident with my purchase. His exceptional customer service made this one of the best vehicle-buying experiences I've ever had. I absolutely love my new truck and highly recommend asking for Maximilian at Reliable Toyota--you'll be in great hands!

We were traveling and broke down on a Saturday night. Our car was towed here and we were hoping…read morethey could help us to get us back on the road. They were amazing! They called an hour after opening and said it would be ready in a few hours. Excellent customer service and great service center. Almost considering coming back to buy a car from them because they are honest.

Super nice folks! Helpful and informative on the phone. I would recommend them if you need a car!…read moreThey are very helpful and kind.

We brought in everything they asked us to bring, including the amount of cash for the down payment…read more We sat around for hours, only for them to tell us they needed more money. They needed MORE checks tubs. We went through all their hoops, and it STILL wasn't enough.

I was in the market for a project vehicle. While driving by I saw a 2003 Mitsubishi Montero Sport…read more A friend of mine had suggested that this was a good vehicle for the project I was working on and I decided to swing by and check it out. It had just over 130,000 miles on it, Not bad for an 11 year old vehicle. I test drove it and everything seemed fine so I was ready to talk some numbers. The salesman told me the vehicle financed for $11,950 with a down payment of $500 if I brought in a case of canned goods ($800 sans the tinned veggies). Not being one to jump into important purchases without doing thorough research I took a couple days to research the vehicle. I looked at the KBB value of the vehicle which pegged it between $6,000-$7,500 based on a few different factors. Assuming a value of $7000. This lot wanted to charge me an extra $5000 or 170+% of the vehicle's actual value. Further more the salesman told me the payments would have been about $350 for a period of 2 years. "we do a two year note" he said. But by my calculations to pay off the balance in that 2 year time frame would have required a monthly payment of $477 a significant increase compared to the $350 I was originally quoted. When I confronted the salesman a few days later he defended his companies pricing by saying that the warranty on the vehicles and their customer base's propensity to not pay their note was the reason for the high cost of the vehicle financed. When i inquired about the difference in payment quote vs my calculations he adjusted his note time frame to two and a half years. (Close but it would actually be about 33 Months at a $350 a month payment.) Perhaps I'm daft but $5000 is too much to pay for a warranty and to make up for other's inability or unwillingness to re-pay. One could purchase a 2nd car for that amount of money. I asked a cash price for the vehicle and another salesman stepped in and quoted a price of about $8000, still $500-$1000 more than the vehicles actual value. Needless to say I drove off in the vehicle I had come to the lot in. I hope this review will allow those who consider doing business with Best Buy Here Pay Here in Joplin to go in armed with information that will allow them to defend themselves against unscrupulous business practices adhered to by this and many other "buy her pay here" car dealers. I realize that as we come out of an economic recession many are left with fewer options when it comes to financing a vehicle, however being scammed at this level is an affront to the intelligence of the average person.

Do not go here!!!!!! If I could give negative stars I would..... I was super happy to get a car…read morewhen I needed it. But.... now..... when I have made a payment arrangement with one of their office staff.... they tell me I am lying. i have all messages as I texted the lady before. When I requested their main office number I was told I couldn't have it. I was was told I am lying and that no one ever told me the payment arrangements were ever made. I have copies of ALL messages from the last three months. Also..... when you look them up..... they have closed according to the BBB site.. I have had nothing but issues with one lady in particular everytime I have had to deal with her. I requested to speak with someone else and was told she couldn't help me. Even tho I have talked to the main office before.