This shop was so kind and caring with my vehicle. I'm grateful to the guys who not only worked on…read moreit but to the manager. Thanks for helping with my daughters Sonata. You were a blessing to this preacher.

Wow! These guys are great. Honest and respectful. I was so worried moving here from Massachusetts…read moreand finding an auto shop that was honest and reliable. My neighbor found them when he moved here and recommended Wiseman tire to me for a front end alignment an said I can't go wrong, and he was 100% correct. It was a bit longer than he said but I would rather it take more time and do it right then to rust it. I couldn't beat the price. $30 less then some of the other shops around Neosho wanted. One less thing I have to stress about when my Tundra needs work. I know right where to go.

0 out of 10, canNOT recommend. paid over 100$ to balance my tires. Yet... they are not balanced!!…read more I was quoted 12$ a tire, to mount and balance 4 new tires, one on a new rim. I was charged over 100$ and when asked about the price discrepancy, I was told there was an additional disposal fee, and that they need to place a patch on the tire I kept for a spare. Rather than argue, I asked for a receipt, so I could go over it later. Imagine my distress when I come to find out they didn't even bother to balance my tires!!! imagine how my distress turned to anger and frustration when I go look at the receipt, and it's just a blank order sheet (like from those books waitresses use to take orders) with a number written on it. No business name, no items listed that I paid for, just a price on piece of paper. Not exactly sure how I can go back and complain, when thx to ur terrible receipt , I have no proof of purchase. I will never go here again, and I'm doing my best to tell everyone to stay away.

They are always so very helpful to me. I'm one of those who always calls everyone within 50 miles…read moreto get the best price. Idk why I've bothered the last couple of times. It's always them :-) It's not just the good value, though. Their attitude and friendly demeanor make the whole experience a pleasant one. Thanks, guys!

I've worked with Masterservice for the several years I've lived in the area. They're constantly…read morecoming in at lower than dealership/other auto shops in the area. Whereas other shops/dealerships get me in weeks out, they get me in that day or the next few days depending on what needs doing, and they are usually starting and finishing faster than they estimate the job will take. I've had them refuse to take money for small jobs before (you read that right -- free --), and they are almost always lower than the average cost for the parts+labor estimated costs you find online. I've not had any of their work fail or fall short. Insofar as some of the other comments I see here, it's almost as if the individuals involved don't understand that multiple components can contribute to car problems, and that many of them wear together and fail together/need to be replaced together. It's entirely normal to have to replace multiple parts, or to replace one part only to find that another one is also faulty. These guys are honest. I've managed several businesses in the area and referred many of my customers to them. All of those customers have come back and told me they're not going anywhere else if they can help it.

Charged me too much. First replaced the starter. Cost me 347. I made it one block and it was doing…read morethe same thing. Not fixed. Second replaced the alternator and belt for the same problem I had in the first place.charged me 508. Did not need the starter but it cost me anyway. Seems to be doing okay now. After alot of time and money. I will not be using Master service in the future. I feel I got ripped off

Pressure sales tactics and unethical sales staff. Evan was condescending and rude. I would not…read morerecommend this dealership to anyone.

*Update!!! The GM…read morefrom this company just called me and told me to "come get my damn vehicle and get it the hell off their property". He was so infuriated by my review that he is now refusing to fix our vehicle! After being verbally accosted I reached out to speak with a member of management above the GM. I spoke with the owner's daughter Jenny Griffith. I must say that the abhorrent behavior by the GM pales in comparison to the conversation I had with her. I've actually included a screen shot below where she actually states she doesn't care about a defective vehicle that they sold! I can honestly say that I have never witnessed a more integrity deficient operation then what I have experienced with the Griffith team. Original complaint: We have had a very disappointing experience with our service experience here. Our Yukon Denali needs an instrument cluster replacement and has been sitting in their service center now for nearly 8 weeks waiting on the part from GMC. Meanwhile they've provided us with a Chevy impala as a loaner which does not accommodate the duties required for our self employment. We have had to make 2 car payments now on a vehicle that we cannot use and we cannot operate our business effectively with the loaner they've provided. We are confused and frustrated that Griffith added thousands of dollars to our auto loan for the extended warranty if/when we need to utilize that service it doesn't meet our needs. A Chevy Impala is not the trade/loaner equivalent to a Yukon Denali. I find it hard to believe this large of a dealership cannot come up with a reasonable equivalent. I don't particularly like using the review system to coerce a company to do right by their clients but we've been unable to persuade management into taking any action now for several weeks. I am more then happy to remove this negative feedback if they will make this right with us.