I was highly recommended to this shop to save time and money because I needed my truck back as soon as possible for my business. Mia Bailey the service advisor that works for the owner Robert Griffin advised me it would be three to seven business days at the most that wound up taking almost a month. Robert the owner advised me he could replace and rebuild the transmission but the communication completely stopped when Mia and Robert had two complete different stories. For someone who rebuilds transmissions for a living should know what parts are needed for a vehicle that has over 500,000, miles. Almost a week later we receive a call that an individual part needed to be replaced that they did not have. Mia informed me that it would be ordered however Robert informed me that it was not. The lack of communication only begins here with my frustration. Robert the owner takes his anger out on me for something that's not our fault and threatens just to leave my truck with the transmission torn apart outside of his business in the middle of North Charleston in a bad area. I threaten a lawsuit because my truck was drivable before he took the truck. Mia calls to inform me that the part that's needed was the wrong part and they have no idea when the part will be in and it could be another week. Robert informs me that he will order a complete rebuilt transmission from a company called certified transmission's and he will have that within a couple of days and install the next day which takes yet another week and not charge me the difference for the inconvenience and will have a 3-year unlimited mile warranty. The whole time Mia and Robert have two different stories and the lack of communication was horrible. I kept having to call. I kept happening to ask for answers. No one would give me an honest story. Finally we get the call almost a month later that the truck is ready however do to the circumstances they will only allow me to pay them cash after asking from the beginning will they accept credit cards. Mia said it was due to the cost for them purchasing the rebuilt transmission which was a lie when Robert said because I don't have to and wanted cash because he did not trust us because we did not trust them which was being spiteful knowing we been out of work with our truck in his shop for almost a month. We showed up with the cashiers check but while my wife confronted him with the evidence of lies and he thought it was just me but our truck so he accepted a credit card granite we've been without our truck that runs our business could not find a rental and lost tons of business due to this unorganized horrible business while Mia brags that Robert lets Mia use their only loner vehicle. Everyone we speak to now including the well-known dealerships and businesses that referred us to them are shocked and unpleased. Well here's another BIG LIE Robert ordered this transmission from a company certified transmission that states there is only one year 26,000 mile warranty and they do not even warranty the transmission. It was sold to whatever it takes which is a company that Robert bought the transmission from that states there is no such warranty contact Griffin transmission the installer which is Robert, who we do not even want to ever see again that states it is a three-year unlimited my warranty and contact him if we have any issues, but with all of this lies unorganized unprofessional situations between Robert and Mia, why would we trust them? Mia has only been Roberts service advisor for a year and she complains that everyone keeps calling asking for the other girl I could see why. Save yourself the frustration. Spend a little bit more money. Get your vehicle back faster by going to anyone but this business Griffin automotive and transmission. read more
