1. Greyrock Window & Door

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Fort Collins, CO

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Greyrock Window & Door

2.3 (6 reviews)
Closed • 9:00 am - 5:00 pm

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Nex-Gen Windows & Doors - The current broken window.

Nex-Gen Windows & Doors

(17 reviews)

Worked with Ted Rajewski at NEX-GEN and it was a good experience. He was patient with my mom, who…read moreis elderly, and went over everything with her more than once until she felt like she understood what she was getting. He didn't talk down to her or try to rush her into anything, which I appreciated. Easy to get ahold of too. Would use them again.

Having your window pop and shatter suddenly without cause is a startling experience but what is…read moremore shocking is the absolute horrible customer service and blatant disregard for their warranty and care for the customer. And that is what sold us on this company. We have had one of the 2 shattered windows replaced but it took around 6 months to get it done. And this one that is still broken and waiting to be replaced... we have been waiting nearly a year and can't get a call back or an update. To add to the troubles, the initial install ended up being awful. It looked great for a bit but all the windows have gaps and dirt and air pass through and they are a MESS!!! Mike from Nex-Gen came and walked through everything and agreed the installation was not good. And he promised to get the replacement in quickly for the broken window and would fix all these install issues and wrote everything down and apologize but, that was nearly 5 months ago and we have called and have gotten NO response. My husband calls the company and NOTHING is ever done. We don't even get a phone call back, they say they are checking on the order and will get back to us. Good thing we don't hold our breath. This so called lifetime warranty is a joke! It is only good IF the company actually calls back and actually follows through. And what is so maddening, the warranty and good customer service is what sold us. Talk about bait and switch.

JDI Windows - New JDI Windows Company Logo

JDI Windows

(183 reviews)

When a local window company gave us an unusually high estimate to replace our fogged up, hard to…read moreslide patio door, we checked out Yelp for a better company. We found great reviews for JDI Windows. Rex, the owner, came out to do an estimate, and it sounded reasonable. His service manager Casey came out to measure. He estimated 6 weeks for the door to arrive. 6 weeks later on the dot, the installation took place. All appointments were scheduled and conducted on time with highly competent, efficient and friendly employees. Casey and Mark arrived, covered the work area and carpet, and two hours later we had a new smooth operating, clear see-thru, sturdy sliding glass door in place. We were very pleased with the door, the cost, and the entire installation process. JDI Windows is highly recommended. 10 Stars. JDI WINDOWS 720 427-4477 Thank you!

Extreme disappointment regarding the quality and installation of the 18 Simonton windows I…read morepurchased from JDI. The overall product quality is unsatisfactory, and the installation was subpar. I continue to experience drafts and excessive noise through all the windows. The amount of noise I receive from planes (I live nowhere near an airport) and cars is crazy; it was never like this with my old builder grade windows. Furthermore, the caulking is very sloppy. The owner said he was ok with the work and threatened to place a lien on my property the day after the windows were installed if I didn't pay, even though I was not satisfied. Following the owner's suggestion, I completed a Home Energy Audit. I have attached a few photos from that audit which clearly demonstrate significant temperature differences. I have also attached videos demonstrating the air leakage using a fog machine.(I can't attach all the pictures and videos I have and would be happy to share) After I called the troubleshooter radio show, the owner sent a crew to insulate three of the windows that I felt were the worst (which helped a little). I was then asked to pay for the insulation of the remaining windows. It is unclear why new windows would be installed without proper spray foam insulation in the first place. Additionally, two of the windows still do not close or lock correctly, even after the sashes were replaced twice. Given my significant investment, this has been a regrettable experience.

Greyrock Window & Door - windowsinstallation - Updated November 2026

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