Do NOT, under any circumstances, book a Greyhound bus leaving St. Augustine, Florida! Better yet, never use this company for any trips, from anywhere!! Greyhound left me stranded on 5/25 in St. Augustine, after LYING and saying about two buses I waited for, one at 6:10 am, and one at 3:00pm. They claimed the 6:10 am bus "skipped the station because the bus was full already", and that the 3pm bus "came and left already, according to the bus tracker app. It came at 2:54pm." I was waiting at the bus stop with four other strangers, since 2:30pm, and THEY BUS NEVER CAME TO THE STATION. I had called customer service at Greyhound, confirmed I was in the correct pick up place a dozen times, used their bus tracker app, and did everything I was supposed to do.
No one working in the area has EVER seen a Greyhound bus anywhere NEAR where I was waiting.
Greyhound stole $55 from me, as a I had a "non-refundable" ticket - for two buses that never came. When you call their "customer service" number - which is located in a call center in India, they claim they cannot give you a refund as they are "just a ticketing center". The customer service rep will make you tell the whole story about why you want a refund, sometimes barely understanding or speaking English themselves. Then they "apologize" and transfer you to a "claims department that handles refunds" and then just leave you on hold indefinitely. No one ever picks up the phone. You just waste 15 to 20 min., lingering on hold, until you hang up and start the process all over again. I am now investigating how to e-mail them. I will not be robbed of $55 and lied to by them. This company is beyond disgusting. Greyhound bus company has gone WAY downhill. Do not use them - you have been warned. read more