I came hear on 4-16-26 to purchase bus tickets and the employees that was at the counter giving…read morecustomer service was diana Roque. I got to say she needs to have better customer service her attitude was 0/10. I understand we all dont have good days but when u deal with customer service u need have a smile on your face even do it might be fake but your the person representing the business your the face we see when we come inn and we get greated with bad attitude definitely a bad experience im paying for all my services nothing was given to me for free do better diana

Terrific! On-time, clean, comfortable seating, friendly staff, outlets to plug in your devices.read more

Es la peor compañía de autobuses para viajar , compre unos pasajes para mi sobrina y cuñado para la…read moreciudad de guanajuato y fue la peor experiencia que antenido viajando con esta compañía tornado! Por que el chófer llegando a queretaro los quería bajar ahy por que ya no havia suficiente gente para llegar hasta gunajauato por Dios si tu estas pagando por un servicio y ahora resulta que el chófer decide que no p q ya no hay más pasajeros !! Y sin mencionar que antes los hicieron bajar de el camion para mandarlos en otro. Y poniendo en peligro la seguridad de mis familiares sabiendo que viajaba con una menor de edad! No les recomiendo para nada esta compañía ! Lo peor para viajar cero seguro!​

first they stole my raybands glasses and 100$ cologne i called customer service and they put you on…read morehold disrespectfully without telling you anything that there going to put you on hold they put you on hold while you are explaining what is your inconvenience thy dont care when we where in Dallas waiting 4 hours since 6-10 when originally they told us 9 so we waited extra hour n when we where inside i had my ray-band glasses and sons cologne in a see through pouch in my luggage the only people who touch the luggage are the workers and there is cameras we called the place and ask to check cameras they said they dont know anything and they didn't see anything js like that then when we got in bus He only stop at mcdonalds AND OUR RIDE WAS 2 days long and it was only 2 times that he stop for food 1 time each day then the driver drived wobbling breaking really hard and js stop at places and delay are arrival time then dont get me started on the comfort its the most uncomfortable bus ride ever my legs got bruised not even the worst part my 15 year old son got stuck in the little bathroom thats inside the bus located all the way in the back all he did was lock it and it stayed lock stuff jammed didn't want to unlocked it got stucked and its a very small bathroom with no sink no toilet paper very shaky hard to poo and pee and all he did was lock it because if u didn't lock it it would open while ur peeing or pooping and he lock it normally and got stuck i review this weak ass trash ass bus -10/10 dont recommend trash uncomfortable nasty and door gets jammed if u simply lock it had to wait 5-10 mins inside small bathroom he said felt like my oxygen would of ran out if he stay any longer deres no holes no nothing js pure closes in smaller then PORTAPOTTY n HOT HUMID like JUST said -0 out of 5 stars not even 1 HORRIBLE! DO NOT RECOMMEND TORNADO BUSS ESPECIALLY FOR CHILDREN OR FAMILYS GOING PLACES THATS 2 DAYS AWAY HORRIBLE SERVICE FORGOT TO mention THERES NO WIFI THEY DONT EVEN TELL U HOW FAR OR NOTHING EDIT: NOW NOBODY IS IN THERE AND IT JS GOT JAMMED BY ITS SELF LOOK!! ABSOLUTELY NEGATIVE 0 stars out of 5 WORST EXPERIENCE EVER DO NOT RECOMMEND REPEAT DO NOT RECOMMEND. I went to advise the driver about the door not working and he acted like he didn't care, he said yes I know it gets stuck just try to open it here me trying to open it

I have traveled with the Greyhound Bus Company for years. And while they are the affordable way to…read morego, the quality cleanliness and safety are seriously lacking. Not to mention their Customer Service "people" have gotten extremely rude, when you ask the simplest of questions. Yet they will go outta Their way to find New reasons and excuses to rob you. To the point, I'm traveling to Boston Massachusetts, stopping first in New York so I will ask my question there, most likely they will have the answer to my question, especially when I tell them that Indianapolis Indiana acted like they didn't have common sense or could answer my question.

I am extremely disappointed with how Greyhound handled both a lost property situation and a…read moredisability-related communication accommodation request. On March 3, 2026, I traveled on Greyhound Bus Route US1160 from San Antonio, TX to Austin, TX. After exiting the bus in Austin, I realized about one hour later that I had inadvertently left my suitcase in the secured undercarriage baggage compartment. Because the undercarriage storage area is locked and only accessible by Greyhound personnel, the suitcase remained in the company's custody while the bus continued to its final destination in Dallas. I immediately submitted a lost property report while the bus was still en route. Greyhound initially stated that the investigation process would take approximately 7 business days. It has now been about a month without recovery of the suitcase or a clear explanation regarding what inspection procedures were conducted or what investigative steps were taken. The suitcase contained electronics, clothing, and personal items, including limited-availability apparel that cannot easily be replaced. One electronic device contained in the suitcase has shown recent internet connectivity activity after the loss was reported, which raises concerns regarding how reported lost property is handled once a claim is submitted. In addition to the lost property issue, I requested a reasonable communication accommodation due to a disability that affects my ability to process complex written communication in high-stress situations. I requested phone communication to ensure effective participation in the claims process; however, communication continued primarily through email, which made it significantly more difficult to obtain clear updates or meaningfully participate in resolving the issue. Additionally, when asking questions regarding Emotional Support Animal (ESA) policies, responses at times felt dismissive when simply seeking clarification regarding applicable rules. Given that Greyhound operates nationwide and serves many individuals who rely on accessible transportation, transparency and consistency in both lost property handling procedures and accessibility communication practices are extremely important. I hope the company improves: * transparency in lost property investigations * consistency in communication accommodations * clarity in customer support processes * handling of disability-related inquiries I am sharing this experience so other travelers can be aware and so the company has an opportunity to improve its procedures. Documentation of the timeline and claim communications is available.

Title: Suggestions for a More Inviting Greyhound Bus Experience…read more My recent ride on a Greyhound bus left me with mixed impressions. While the service was efficient, improvements could enhance the overall experience and make it feel more luxurious and comforting for passengers. Firstly, the bus's color scheme--primarily gray--was somewhat dull and uninspiring. While I understand the practicality of this choice, a brighter, more inviting color palette could significantly improve the atmosphere. Warm colors or cheerful accents could create a sense of comfort and make the journey feel less monotonous. A more vibrant interior would uplift the mood and resonate with the idea of embarking on an adventure. Additionally, enhancing the seating experience could go a long way in making passengers feel more at home. Comfortable, cushioned seats with more legroom would be a fantastic upgrade. Adding footrests or adjustable headrests could provide extra comfort during long journeys. Another suggestion would be to improve the onboard environment. Soft lighting and calming music could create a more relaxing atmosphere, allowing passengers to unwind or even enjoy a nap. Offering complimentary refreshments, like water or light snacks, would also add a touch of hospitality that many travelers would appreciate. in conclusion, this was my first time, but I was not very impressed. I'm not sure if it was because it was in the pick up stop was at downtown Dallas which was not the cleanest Bus Station.

If you don't want to waste your money and time or end up frustrated, avoid Greyhound. They changed…read morethe bus station address and my departure time last minute, leaving me stranded. I had to pay for a hotel and food just to keep up with their changes. Even after arriving an hour early today, the bus still left without me, and there was no Greyhound bus in sight. I've spent over $350 because of their poor service. I'm requesting a full refund and compensation. This has been incredibly frustratin

Literal highway robbery. I booked a round trip, San Antonio-Dallas. Paid $28. Megasbus canceled the…read morereturn trip Dallas-San Antonio, forcing me to look for another way to travel. They refunded me $4 and kept the rest saying that their ticket is non-refundable! Don't do business with these crooks!

Actually had a fine experience with Megabus. This station is large, has security guards that walk…read moreyou out when the buses arrive, and isn't shady. I went from Dallas to Austin with me scheduled to arrive within three hours. Ended up getting to Austin half an hour earlier than expected. Much more pleasant experience compared to Megabus on the way to Dallas. WiFi never works on Megabus. Even if they seat you on the older Kerrville buses. Ironically the older Kerrville bus was more comfortable compared to the double decker Megabus. On the Kerrville bus, I had more leg room and the AC actually worked.

The attendants are so nice!!!! They are always offering snacks and anything to make the ride more…read morecomfortable. We love riding on Vonlane!!! The quality of the bus is also very good - comfortable seats, clean bathroom. Absolutely a first class experience.

I could go on and on (and have) about the Vonlane service for a trip to DFW from Houston. I booked…read morethe bus trip about a month ago and knew to select a single seat just by reading the website. I boarded the bus from Marriott Woodlands waterway and found it easy to park in the self park and walk across. I checked my bag in and boarded the bus. They check your license and give your seat assignment. Our bus loaded quickly and departed right at 215pm. Makayla was our attendant and she was very nice and passed the tray of snacks around several times. She got us soft drinks, bottled water, offered a fleece blanket, eye mask, ear plugs and a variety of other things you might need on a road trip. It was like taking a first class flight. You could order adult beverages if you want for a charge. The ride was smooth and seats comfortable. I didn't use the restroom but many people did. The bus only seats 22 people so it was super quiet. They ask that you speak in library voice. I don't think I will ever drive again. We were dropped off at the Doubletree at Love Field (DAL) and I took an uber to pick up a rental. Upon return, I had the same great experience. I was early and the bus was a little late but they sent a message. We made it back in good time regardless. Amanda and Avery were our attendants. They also offer you a warm towel before departure and a chocolate once you get off the bus. Excellent service!!

Horrible service , they didn't announce when they were leaving the gas station where they let us…read moreget off and rest for a couple minutes , I walk out and the bus is gone . I was paying at the cashier. They left me here and I have to wait till 5am in this gas station for the other bus to come heading to El Paso. Horrible

Absolutely bad customer service. Online ticketing does not reflect their actual passenger manifest…read more Ordered tickets online and was on time to board bus. Clerk said I was on standby because their online reservation system is not on par with their ground operations. As a result buses were full and I could not leave. Booked on another company and was able to leave that night. Tried to cancel and get a refund but was told online tickets cannot be refunded. What the heck!!!! AVOID AT ALL COSTS!

Big D DART Station A pretty standard station here in the…read moreWest End. The West End is known for Dealy Plaza, and fancy chain bars and restaurants. The whole area is covered in red bricks, and is a scenic place to take in downtown Dallas. This station has both bus stops and a train station. It felt safe here coming in the middle of the day, there were plenty of uniformed police officers standing around chatting. They could certainly use more ticketing kiosks here. And more signage. There was some guessing on which direction things were going where, but we got it figured out. The station was clean, and well lit. It could use more public art. Meh. It's handicapped accessible. I liked this place, but it has much more potential.

Rolling homeless shelter. Sleeping, mumbling schizophrenics…read moreshouting Radiates being unsafe. Lack of security, or staff who would be overwhelmed trying to be the guard at a grocery store. Broken ticket kiosks. Trash and garbage all over stations. Otherwise, when they work, they run on time.

...Customers beware...Star City Charters, Dallas location, 469.571.6759 has the worst customer…read moreservice and policies in the industry. I spoke with both a driver and the owner. Both, had callous disregard when addressing a legitimate concern. This company has a policy of disposing any item left on board, regardless of dollar value. THiS IS NOT INDUSTRY STANDARD. I have NEVER been spoken to and yelled at over the phone, as I was by these bozos. Apparently, this company, as I was told by the driver, was subcontracted by Coach Tours. Shame on Coach for not vetting your subs. Horrible representation of your company. Also, I noticed on the Star City Charter website that they claim to have been in service sincr 1986. The 'owner' told me that they've been in service for 1 1/2 years.....? ? REALLY?

This is the worst place ever they don't care about there customers at all the people that work…read morethere are rude and they can care less about them and don't get me started about the bus drivers and I will say about the restrooms on the bus are the worsted and all so in the bus station you don't want to go in there restrooms at all the security are all rude to the max

My brother and I have been known to frequent this station on holiday vacation when going from moms…read morehouse, to hangout in uptown and avoid the whole drinking and driving debacle. Cabs from LH to uptown are a bit pricey, especially when you're going there and back in one night. Its better to spend $5 to take the dart to uptown station, enjoy our time in uptown then cab it back. Its a decently new station so its still in really good condition.

Nice little spot that only harbors the blue line. i use this station because i stay in the…read morehuntingtion lakes apts right next to the station. Great area really not to much to stay