I had an absolutely amazing experience purchasing my new Ford Expedition, and I truly cannot say…read moreenough good things about this dealership! From the very beginning, both Aliyssa and Gabe went above and beyond to make this process smooth and stress-free. Aliyssa was incredibly responsive, answered all of my questions, and made sure I felt confident every step of the way. She sent detailed walk-around videos of the vehicle and even took the time to send additional videos when I asked about specific features--something I really appreciated since I was initially handling everything remotely. At the same time, Gabe was just as incredible on the financing side. He was honest, knowledgeable, and took the time to clearly explain everything without any pressure. He made sure I understood all of my options, especially when it came to warranties, and I never once felt rushed or pushed into anything. That level of transparency made a huge difference. At one point, I was planning to have the vehicle shipped, so we completed almost everything online and over the phone--and it was completely seamless thanks to both of them working together. The best part of all--and something I will never forget--is when I decided last minute to drive four hours to pick up the vehicle myself. Not only were they accommodating, but they BOTH stayed past business hours and waited for me just so I could take my new car home that same day. That level of dedication and customer service is truly rare. Everyone I interacted with was extremely polite, friendly, and genuinely happy to help, but Aliyssa and Gabe especially made this an exceptional experience from start to finish. This was hands down one of the best car-buying experiences I've ever had. I would highly recommend this dealership to anyone looking for a smooth, stress-free, and truly outstanding experience!

Austin, Tony, Stacy went above and beyond to get the deal done. The service and professionalism of…read morethis team is outstanding. Great price! Great service!!!

I don't like to leave bad reviews but I need to tell of our experience with this business today. My…read morehusband found a truck on the internet at this dealer. He called them 2 days ago (Saturday), talked to the salesman, they agreed on a price, my husband said I want the truck but it being Saturday, almost noon, couldn't get to credit union until Monday morning. He asked the salesman if he would hold it for him until then, so he could go get the loan process going and if he would promise not to sell it out from under him. The salesman, D...., said he would not sell it. My husband had talked to a different sales person earlier who said they would sometimes ask people to put $500 down on credit card and then if you follow thru and buy the vehicle you would get your money back and if you change your mind, you lose the money. Which, I guess might be kind of fair, though a little steep. But thing is, sometimes as much as you might want to buy, maybe loan gets denied and so you are out $500 and no vehicle. The salesman he ended up making the deal with, never mentioned putting the $500 down to hold the truck, just promised to hold it. It was a Saturday, the guy was getting ready to go home for the weekend, not much either of them could do until Monday anyway. First thing this Monday morning, husband gets up, calls credit union about getting loan, they call back shortly that he can come get the check. He makes trip all the way across the county, gets all the paperwork filled out, gets the check, goes to clerks office to get info, stops in at insurance office, heads home. The phone rings about 5 minutes before he gets home, I answer, it was D.... wanting to talk to husband, I said he will be back shortly, can I take a message? Just wanted to let him know that the truck he had been interested in just sold to someone else! I told him he is on his way home with check! He said, " I told him we needed to hear something from credit union by Saturday" and I said "he couldn't do anything until bank opened on Monday, THANKS SO MUCH!" Furious! That is no way to do business. We live over 5 hours from the dealership and my husband was doing the best he could to do business over the phone. The dealer might be fine if you live in their state or nearby but I would not recommend doing business with them if you live out of state. I hope this person at least has a little remorse for doing a person this way. Whatever happened to "do unto others?"

From the owner: Service Is Our Most Important Product…read more If you're looking for IT, we've got IT. What is IT? You tell us. Is it world-class customer service? Is it an incredible new selection of GMC and Chevrolet automobiles? Is it a flawless pre-owned inventory featuring an array of makes and models? Or is it our top-shelf auto repair service that drivers from Decatur to Fort Wayne have come to appreciate? If that's the case, then we've got the "it factor" to make your car shopping and ownership experience as good as it can get in Van Wert. Call now.

I've been using this shop for a few years. Highly satisfied. Terrific value for quality work.read more

Awesome customer service!! Fairly priced and quick to get…read moreyou in and taken care of. Would recommend Erin & Tony any day!