Just spoke on phone, guy picked up so helpful, he was helping me with bike seat to lower it with…read moreallen wrench but said they'll be closing at end of month so too bad, I'd def go back.

TL;DR: Sold me the wrong size bike, dismissed my input, repeated mechanical issues never fixed,…read moretried to charge me for their mistakes, and treated me like a nuisance instead of a customer. I bought a $600 bike from this shop and told the owner at the time of purchase that I felt like I was leaning over dramatically towards the handlebars. Instead of helping me find the right size frame, he sold me the bike he had in stock and assured me it was fine. After a few months of riding, I developed constant neck, back, and wrist pain. The bike also had recurring mechanical problems. The tires rubbed against the frame or brakes, sometimes preventing the wheels from turning at all. Friends would help me adjust the seat or tires, but the fixes never lasted. When I brought it into Dashing, the owner dismissed my suggestions and insisted on making small incremental adjustments. This led to multiple trips back and wasted money on trips that never solved the issue. Including trips where I would call Dashing, ask the owner if I could bring my bike within the hour, arrive within the timeframe, and see a "Be back soon" sign on the door and wait indefinitely (usually another ~45 minutes) with fellow customers who'd appear until the owner returned annoyed. Estimates of when my bike would be ready were rarely honored. My bike was once in shop at the onset of beautiful weather (I missed a big social bike ride) for weeks longer than estimated. Getting in touch with someone on the phone despite leaving voicemails was impossible. I was later told by an employee that, "[They] don't really check voicemails." They also struggled with intra-staff communication between the three employees that I encountered. I would come in with an issue, tell it to the employee on duty who'd come up with what felt like a solution only to encounter at my next visit another uninformed employee who was not privvy to any of the reasons my bike was at the shop in the first place. The only helpful experience I had was with an employee named Rose, who actually listened, made on-the-spot adjustments, and checked with me before sending me home. Unfortunately, once I started riding again, the same wheel problem returned. Each time I brought it back, they would adjust spokes, but the issue kept happening. On my third visit, they even tried to charge me again for truing the tires, claiming my earlier adjustments to the stem plus my weight caused broken spokes. At that point, I told them to stop service and give me the bike back. What frustrated me most was not just the repeated mechanical issues but the dismissive, condescending way I was treated, especially by the owner and the other guy that works there. They never took responsibility for their poor service and acted like I was a nuisance or expecting free services instead of a loyal customer who had been shopping with them for years. On top of that, my bike would be returned to me with damage: the rubber that encases the break, split; the handlebar tape, loose; the cap on the handlebar, missing. There'd be no acknowledgement of the damage from Dashing. I would bring it to their attention only to be treated like it wasn't their problem. The current owner benefits from the community's assumption that the Dashing Bicycles on Sophie Wright Pl is owned by the same women that owned it under the same name, Dashing Bicycles, when it was on Broad St. Dashing Bicycles's current ownership (James, the face of it) does not uphold the same standard of care or accountability. I would not recommend buying a bike here.

We took our very old bikes (50 years and 20+ years) in for tune-ups,and he said it would take about…read morea week. He called with an update and pricing early in the week to get our approval, and then proceeded to finish all of the repairs and replacements including seats, brakes, two tires, and new chains among other things. Exactly a week later we wheeled out our bikes that look and ride like they have been given a second life. Thanks!

Aaron's a cool dude. He got my bike riding nice and smooth with new pads and rotors. No more loud…read moreass brakes and the stopping has improved tremendously.

All of the above, got help with flat tire, info about my tire and air to boot. Helped in a pinch…read morebut orderly clean store for all biking needs.

We rent bikes from mike. Good service. Nice guy, straight talk. No complaints. Bikes were hybrids…read morein great condition but no suspension, which sucks cause new orleans streets suck bad

Since moving to New Orleans and owning a mountain bike, I don't get off-road much. I usually ride…read morethe paved Mississippi River levee for exercise. When it was time to buy new tires I dumped the off-road tires for something street friendly. The Pedal Shop had Maxxis Hookworms in stock and ready to be installed. I also had a full bike tune up performed for $95. I dropped my bike off on Monday evening and it returned back to me on Wednesday. Service was friendly, fast and not pushy. Once complete, I received a text with cost. I will use the Pedal Shop for any future bike needs with full confidence they will do great service.

Amazing service! If parts are not in shop owner orders anything we need…read more Best prices in the city.

I purchased a used cruiser at Alex's. It became my best friend for a 3 week visit to New Orleans…read more Thank you to the helpful staff.

Renting bikes from Alex was one of the best decisions we made on our recent trip to Nola. We stayed…read moreat Hotel Peter and Paul in the Marigny and were just a few minutes walk from his bike shop. Alex is friendly, courteous, and happily answered all our questions. We canceled our rental car reservation when we learned we could get around much more efficiently on bikes. His cruisers are cute, comfy, and he provided us with bike locks and helmets. Pickup and returns were super easy. We'll definitely be visiting him again when we return!

Came in to get brakes fixed. I thought my chain needed to be replaced as well, but was very well…read moreexplained to that it was fine and just needed a quick adjustment. They could've easily tried to get more money out of me there, because I didn't really know what I was doing, but they didn't. That is extremely respectable. Not to mention the repair was done in 3 hours and I could go pick it up. Very fair prices. Robin (forgive me if I got your name wrong) and Michael were both very kind and helpful, and patiently explained everything to me very well. Strongly recommend these folks.

I honestly would consider this a one dollar sign business because they are honest and do excellent…read morework. Only what you need in regards to repairs no games. I appreciate the excellent craftsmanship and down home vibe.

I been coming here for some years.I love they work and they mission with the kids.I don't fix flats…read moreno more they fix them with professional work I bought a regular bike and a e bike.I love Yep.I recommend them to everyone.

I like this place. They are nice, know what they're doing, don't try to upsell you and the prices…read moreare terrific.

I had my inner tube replaced here on Monday and the inner tube exploded on Thursday morning while…read moreparked in my garage and caused my tire to separate. They refused to refund or fix my bike.

Great shop! Convenient location, off the expressway, just as you get over the bridge. Owner was…read morefriendly, knowledgeable and helpful. Tune-up I got was excellent & excellently priced (I've paid more for less at other shops). Owner took the time to explain things and help mount accessories to bike. Highly recommend this great Westbank shop.

If you're looking for an authentic, off-the-beaten-path way to experience New Orleans, this bike…read moretour is a must. It takes you far beyond the usual Bourbon Street crowds and immerses you in the heart of the city. Our guide, Guy, was phenomenal--his deep knowledge of New Orleans' history, culture, and unique neighborhoods made the whole experience so much richer. You start in the vibrant French Quarter and then pedal along the Mississippi River, exploring a historic neighborhood with beautiful sights along the way. A standout moment was seeing an above-ground cemetery, a fascinating piece of the city's history. The City Park was also beautiful to see. This tour was not only a great way to see New Orleans, but it also made me appreciate the city in ways I wouldn't have otherwise. Guy's enthusiasm and expertise kept me engaged throughout, and I learned so much about the area. It was hands-down the best thing I did while in New Orleans, and I can't recommend it enough for anyone wanting to see the city beyond the typical tourist spots!

Our tour guide (Guy) took four of us...my wife and I and another couple...on an extensive and…read moreengaging ride throughout the city of New Orleans. The eBike capabilities (our first time experiencing these vehicles) made for an easy ride and extended the range of where a pedaled bike tour may have taken us. With stops on the riverfront, the Marigny neighborhood, Treme neighborhood, St. Louis cemetery, City Park, Congo Square and others we got a great taste of the city and beyond with incredibly detailed historical context along the way. Guy was personable, extremely knowledgeable and guided us safely along the many busy streets as we traversed North and then back South across our city route. Luckily, the weather was beautiful making for a very comfortable ride and easy go the entire three+ hours we were together. I'd highly recommend this tour company and their offerings if you are looking to see many of the sights beyond the typical French Quarter stops and are interested in anything history related.