First of all, I would like to say that I'm not complaining about the actual service I'm complaining about their management.
All we were asking of the ownership was that they notify us the day and approximate time that the service was going to be done. We did this because we have a lock screen door in the back and it has to be open for them to get in. On the last visit and the prior one we weren't notified when we asked the owner if she could please call or text us the date that they were coming?
Neither time did the owner call or text and we seem to have had a problem. On the last visit, the service person came and couldn't get into the back so we called the owner and told him that they had to come back and redo the back of our home even though we received a text that the service was completed. We called the owner back up and told her that the back door was still locked and he had to come back and finish the job. It was my wife and I were both home and the service person never even rang the bell to see if he could get into the back. We saw his truck out front because the gate to our community was broken so he got in easily without us, knowing it. We tried calling him. He didn't answer his phone and we got in touch with the owner who told us he would be getting back to our home after the expected time that you said he would be coming. We never saw him and called the owner back and she called us and told us that he was there and finished the job.
It's hard for me and my wife to believe that because we have a ring camera that notified us and have my camera the first time he came, but not the second her answer to us was that he parked down the block so we didn't see him. Why wouldn't he park in front of my house like he did the first time.
After an extended conversation with the owner, she told us she would rather not have us as customers and with refund half hour money for the year. I told her I really didn't want my money back because I liked your service but all we were asking is that you notify us the day that the person was coming. We didn't think that was a very unusual request being that we had to open up the back to let him in. read more