Dr.Miller was great. Thank you so much for finding the solution to my dry eye problems…read more As soon as I got there I was greeted with a smile and I did not have to wait like other doctors. I waited maybe 2minutes before i saw Dr.Miller :) He was so informative and knowledgeable about the issues with my eyes. I highly recommend this office. Best office I have been to in town. Also if you are looking for eye prescription and glasses they have them here too.

Dr. Miller has been my OD for the past 4 years. Initially when I came to him from another office I…read morewas having issues with my contacts. The ones I had been living with for years caused me discomfort and good vision wasn't a daily occurrence. The problem was mainly due to my high astigmatism. My previous OD couldn't help me and didn't really seem to try. Dr. Miller tried several different lenses with me until we found a good fit. Contacts had never felt so comfortable and my eyes weren't nearly as irritated as they had been before. Because they fit better I could also see much better. He made it clear to me that contacts weren't the best option for me due to my high astigmatism but that didn't stop him from doing everything he could to make it work. We also discussed other options like LASIK and other refractive surgery. I was always very interested in this and he answered all my questions, gave me every option available and left me with pricing. At the time the only option for me was a contact lens implant. The cost of this was very high and not an option I felt comfortable with. A few years later he mentioned the technology has improved since our last discussion and I was now a candidate for PRK (a type of refractive eye surgery). He gave me the pricing, answered my long list of questions, gave me realistic expectations and three weeks later I had the surgery. I couldn't be happier now! I see better than I ever have. Dr. Miller is a great OD. He seems to genuinely care about his patients and spends all the time needed with you to get the best results. In the four years I've been his patient I have went from having almost blind and miserable feeling eyes to seeing and feeling better than I ever have before.

Dr. Stainer is an Ophthalmologist. Technically, he is not MY ophthalmologist -yet - but my he is…read moremy boyfriend's and I've visited these offices with him, so I feel fairly confident in putting forth my opinion. The offices are conveniently located right on China Grade Loop. What I like about this location, which he shares with North Bakersfield Dental group, is that you can park out in front on the street and just walk right in the front door and you're there. With doctors that have offices in the major medical complexes there is always the hassle of parking, walking down long hallways and taking the stairs or elevators to get where you're going. This is so much more convenient. They share not just the building, but the waiting room with a dentist's office. There is plenty of seating, a flat screen television, and sports memorabilia to entertain yourself with while you wait. There is even free wifi (they have the password posted inside) so you can surf the internet while you wait - and a fountain in the waiting room. My boyfriend has always been happy with his medical care here. On this particular visit, we were here so that he could get the side pieces of his eyeglasses readjusted. They ushered him into the back and had him back out front in under 5 minutes. Best of all, they didn't charge him for the service. It's getting to be about time for me to get my eyes checked again and get a new prescription, and once I confirm that they take my insurance I'll be heading back here myself.

I had PRK surgery to correct my horrible vision last December. I was never a candidate for any…read morelaser correction surgery before because my cornea is too thin. However, Dr. Miller knew I was always interested and when the technology got good enough to make me a candidate I jumped at it. It was pretty expensive but I didn't care. I've had such bad vision my entire life and I hated contacts and glasses. The surgery plus all post treatment was $4800 (after 15% covered by my insurance). Dr. Stainer does all the eye surgery and I felt in very good hands. They answered all my questions and were honest about the expected results. They said I may never have 20/20 vision with my eyes and I wasn't a candidate for a second procedure. So this was my one and only shot. Well now I see 20/15 (better than 20/20) and my eyes are still healing and I should see the final results within 6-12 months so it could get better. My only complaint about both of their offices is the very long wait times. I've waited over an hour once for a 10 minute post-op visit. Expect your appointment to run 30-45 minutes late on average unless you book early in the morning. However the time you spend in the waiting room is worth the dedicated care you receive. I would recommend Dr. Stainer for laser eye surgery any day.

Just a quick stop in , spoke to Brianna at the front desk to get my prescription she was very nice…read moreand courteous as well as offering me a cold water instead of the room temperature ones that were sitting out i. The waiting room, another great experience with Empire Eye and Laser Center.

Be cautious when considering this eye center. I paid a large deposit for a LASIK consultation and…read morewas told in writing that it would be refunded if I was not a candidate. After my evaluation, I was informed that I was not a LASIK candidate but qualified for a different, more invasive surgery that I did not want. Despite their written refund policy, they refused to refund my deposit. The staff was very friendly during the consultation process, but communication changed once I declined the alternative procedure and requested my refund. I left several messages and was promised a callback, but never received one.

I have been extremely nearsighted my entire life (like... couldn't-see-the-alarm-clock level…read morewithout contacts ), and I honestly thought I was just "stuck" with it forever. Glasses were thick, contacts were uncomfortable, and I hated how dependent I was on them. I found Luxor Eye Institute after doing a ton of research, and from the very first visit, I knew this place was different. The office is beautiful, the technology is next-level, and the team makes you feel like you're their only patient. Dr. Kouchouk recommended ICL, which I had never even heard of before. He explained everything so clearly and confidently that I felt completely at ease. The surgery itself was quick and honestly way easier than I expected. The result? LIFE-CHANGING. I woke up the next day and could see. No contacts. No glasses. Just... vision. I literally teared up. Colors look sharper, everything feels more real, and I don't have to plan my life around my eyesight anymore. If you've had high myopia your whole life and think nothing can fix it--go here. This is the place. I only wish I had done it sooner.

My mother was seen by Dr. Amr Kouchouk in January and was scheduled for cataract surgery in April…read more She obtained medical clearance in March, which was faxed to Luxor Eye Institute as instructed. On the Friday prior to her scheduled surgery, I called to confirm the procedure time. I was routed to a call center and informed that a message would be sent to the surgery coordinator to return my call. I did not receive a response. On the Monday morning of the scheduled surgery, I called again and spoke with Monse, who advised that confirmations were not yet available but that she would call me back. She also instructed me to follow up if I had not heard back by 4:45 PM. I called again at 2:00 PM and received the same response. At 4:00 PM, I was told the surgery coordinator was unavailable but would return my call. After still not receiving any follow-up, I called again at 4:45 PM and was finally able to speak with the surgery coordinator, Cassandra. At that time, I was informed that my mother was not on the surgery schedule. I was further advised that no authorization had been obtained from her insurance, and that the office staff had left early the previous Friday. Cassandra stated that she was unsure what had occurred and offered to reschedule the procedure. This situation is extremely concerning. My mother had been scheduled for surgery for three months, and despite submitting the required medical clearance, no authorization was ever requested from her insurance. This represents a significant breakdown in administrative processes. I requested to speak with a manager, and was connected again with Monse. She acknowledged that she had not verified the surgery schedule. This experience has been both frustrating and stressful. Coordinating care for my parents requires careful planning, and this lack of communication and follow-through has caused unnecessary disruption not only for me and my brother, but also for my mother, who was fully prepared for her procedure

Pretty frustrating to sit for hours in a crowded waiting room. Feels very overcrowded and…read moreoverbooked. Is there only one doctor here? The technicians are nice and competent but the management is not. Honestly I may post a better review after I see the Doctor, If I can wait that long. It's been 2 hours, still "5 people ahead" of me. Including the drive here it's an all day deal just for a cataract consultation. This makes me feel The West Coast Eye Institute only cares about Doctor's time, not the patients'.

No time for patients, grown to big. Seems if you have an emergency or concern they no longer…read moreinterest. The staff has become very rude, especially at Circle dr location. The doctor needs to know how rude they are and don't answer questions. Loved the doctor, but now the staff answers for him.

This was my first time here. I switched doctors after 24 years of going to the same office due to…read moretheir new front office staff. I am happy I found this office especially since it's closer to home. Staff were polite and helpful. Doctor was great. Very kind and took his time. I didn't feel rushed. Overall a great experience.

I'm honestly shocked We've used this store multiple times before for our son's glasses, so I…read morewalked in expecting to look at frames and purchase another pair. Instead, I was told I needed an APPOINTMENT just to look at glasses. Seriously? There wasn't a single other customer in the store looking at frames, yet you turned away someone who was literally there ready to spend money. You lost a sale over requiring an appointment just to LOOK at glasses. I could understand needing an appointment for an eye exam, but requiring one just to browse frames and purchase glasses is ridiculous--especially when the store was empty. No problem though! I'll happily take my money somewhere else that actually wants the business. ‍

Most of the staff and the Dr are very good at their jobs, but they pack the patients in, and only…read morehave 6 chairs in the waiting room. Everyone else is standing outside in the lobby.

Dr. Varma is the best and worth waiting for. I went to Dr. Walia prior to Dr. Varma and lost 25%…read moreof the vision in my right eye due to malpractice by Dr. W. I have glaucoma and Dr. Walia put me on an over the counter drug instead of working with my insurance to get the necessary prescription. My eye pressure was at 18-19 when I first saw Dr. Varma and now it is 8-9. I credit this doctor with saving what vision I do have left. He and his staff are always pleasant and knowledgable. Thank goodness I found him when I did or I could have lost more of my vision. Yes, sometimes you have to wait awhile, but isn't your vision worth the time? Thank you Dr. Varma for your service and expertise!

Great optometrist office. Feels very classy inside…read more Only gripe is that they push you to buy their glasses versus giving you your prescription right away. You would have to ask for your prescription and decline to look at their glasses.

I am extremely disappointed with my experience at this establishment. I visited on three separate…read moreoccasions, and each time I felt that I was treated poorly and unfairly, particularly during my interactions with the front-office staff. As a Black woman, these repeated experiences left me feeling unwelcome and discriminated against. In addition to the customer service issues, I experienced problems with my prescription not being handled correctly, and I later developed an eye infection, which was extremely concerning and frightening. What made the situation even more frustrating was my attempt to contact the office for assistance. My calls were repeatedly forwarded or went unanswered. However, when I called from a different phone number, my call was answered. This only added to my concerns about how I was being treated. Based on my personal experiences, I felt that I was treated differently because of my race. I have submitted a complaint regarding my concerns because I believe this situation deserves to be taken seriously. I would strongly encourage people of color to carefully consider my experience before choosing this establishment. No patient should ever leave a healthcare facility feeling ignored, disrespected, or discriminated against--especially when they are seeking help with their health.

Love love love these ladies here and of course Dr.Varma the GOAT of the eyes. Had a lovely visit…read morewith my grandma and like always great hospitality of service made me feel so grateful. Forever Thankful

Very long wait....it's just ridiculous!! i understand that you have to wait at a doctors…read moreappointment for some unforeseen circumstances...But waiting for 2 hours with each and every visit doesn't make sense at all!! I come here with my dad for his appointments. He has anxiety issues and his blood pressure goes up whenever he sees a new or different provider. I'm just concerned about thats why we're stucked at this office. If i don't have to consider that, we would have changed provider a loooong time ago. If you have a choice and you have other options , find a different place that's professional enough to respect your time and schedule the same way as you respect theirs. And an advise to patients stucked at this office for some reason, bring stuff for you to do while you're waiting in your car and don't make any other appointments same day after your set appointment with this office coz you'll definitely be late for your next appointment. Ive learned the lesson the hard way when i mad another appointment for my dad 3 hours after his appointment here and still didn't make it to his cardiologist appointment across town....And be ready to wait in your car just to be safe instead of waiting in a crowded waiting room for hours. Take care of your own health and safety especially when this office isn't concern of anything else other than themselves .