The sales process was smooth enough if you know what you are looking for when you walk in the door…read more I had a very clear goal of what I wanted, gave the salesman three options on cars I wanted to see. He was very attentive and quick to assist. Once I settled on a used van (we have two small kids), the waiting started. It was New Years Eve and they were very busy with only one finance person working. I ended up having to come back on January 2nd to complete the paperwork, which required two visits because, again, they only had one finance person working. So, if you absolutely must have a car they have in inventory, they'll do, but be prepared to wait it out.

I went in and set up an appointment a week ahead for an oil change and to get the recall on my car…read morefixed. The first time I went in I was told they were a little behind and it could take around an hour. No big deal, three hours later I was still waiting. After four hours an employee came in and said they didn't get to my car and I'd have to bring it back. So I brought it back 2 days later (earliest free time I had) and they gave me a loaner and told me to pick it up in two days. Came back and they had done the recall but didn't do the oil change, so out the door I went again with the loaner to pick up my car again the next day. I probably won't go back.

Can't say I look forward to the whole buying a car circus but for the first time ever, I walked…read moreaway feeling I got a great deal from a salesperson that actually cared about customer experience. It was a bit of a drive but so worth it for the money saved and the exact SUV I wanted. Score!

Because ZERO isn't available. Bought my new truck and 45 days later they get the paperwork to the…read moretreasurer and Noble's CHARGED ME the late fee. It was Noble's incompetence. Heard from one of their staff that this has been a problem that obviously still isn't fixed. I called twice to collect my money and still don't have it. The last time was only to be rudely told by the title clerk that they don't make mistakes and that I am wrong. Well, I have the paperwork and I was charged the fee. Guess I will have to go to Ford Corp, DOT, and the BBB. I will get my money. Too many years in collections to not collect my own money. If you bought a vehicle from Noble in the last 12 months, check your paperwork, a refund may be due to you.

Don't want to buy a used vechile from the noble group as they will sell you a vechile that has…read moremechanical problems with a no warranty buy. The experience is through the wife's kids who bought a 2009 traverse that didn't last 12 hours after they drove it off the lot before it started having serious problems. Salesman told the kids if the check engine light come on to call them right away, and they did. A lot of headaches trying to figure out what the exact problem was. The last time I put my engine code reader on it, it coded to transmission, and catalytic converter. The noble group would not pay tho have the immediate problem taken care of but said they would have to pay the cost of the transmission and gaskets it would take to fix the problem. They paid 8,000 for the traverse and then another 3600.00 to fix the transmission problem that noble I am sure new was there and didn't want to fix before they sold it to someone. After the bill was paid for the replacement of the transmission the kids were told that there were additional problems with the car they bought. My question/concern is why was this used vechile not run through a thuro mechanical inspection before it was sold to anyone in the consumer market? My personal opinion having mechanical experience as I do makes me believe took advantage of our kids and will also take advantage of you if you allow them to. So beware of the Noble Autogroup here in Newton.

WARNING: DO NOT BUY A CAR FROM NOBLE FORD. Over a month ago I got approved for brand new Chevy…read moreCruise through lease. I paid them $1300 down, gave them all the information they requested and went on my way with my new car. A week later I got a call that the deal fell through because of a mistake on their end, that I needed to come back and sign a new deal, I went and did that within less than 24 hours. A week later I got a call asking for my new phone number, and my paycheck stub for the 2nd time. I provided them with that, another week later they contacted me saying my insurance limits needed changed. And a couple days later on a Friday after business hours said they needed an employment verification. First thing Monday morning I sent them insurance and the number for my companies verification number. They refused to use the employment verification because it was automated. They also informed me at that time i needed to pay the payment that day with no bill or warning. At that point I threatened to call the attorney general if they didn't figure it out. Fast forward to this week, I received a call yesterday that GM pulled the deal and will not finance the car, and that I have to bring it back. I took it back today, they had BS options for replacement cars. I had to leave the car that's registered to me today, and wait until tomorrow to get the $1700 I've paid them back. They wouldn't even wait to take the car until they had my money. I'm out the over $300 I've spent on insurance, the money I spent on the features, and 1/2 a tank of gas that was left in it. I am a single mom trying to get on my feet, and this is absolutely the worst experience I've EVER HAD!!!

We bought a new car from Lauterbach a couple years ago and we returned to buy another one mostly…read moredue to the service we received. Our car had a small but unusual problem with the gas gauge. The service manager , Jeff, was determined to solve the problem unlike other dealers we dealt with in the past. We felt like he really believed us about what was wrong rather then dismissing the problem. The salesman, Ken, was very knowledgeable about the new car we bought. Without his showing us how everything worked we would have had to scour the owners manual for days. Lauterbach didn't have the car we were looking for in stock but they found one exactly like we wanted. Overall it was a fun and pleasant experience.

If I could put zero stars I would. Jeff in the service department is honestly very rude and…read morecondescending. He hung up the phone on me after I told him I wouldn't be using their services after continually calling and being met with attitude about a part for my vehicle. Avoid them! They cab cancelled.

Bobbi is fantastic and truly goes above and beyond to make sure you find a vehicle you love at the…read morebest deal possible. You can tell he genuinely cares about his customers and stands by the quality of the cars he sells. He assured us that if anything were ever to go wrong, he'd be there to help. Highly, highly recommend Reliable Motors for anyone looking for a trustworthy car lot and exceptional customer service!

From the owner: Anyone can sell you a vehicle but here at Reliable Motors, we'll take care of you every step of the…read moreway... even after the sale!