I called to have my lawn serviced. Spray weeds, moss, mow, edge, blow, plant grass seed. Matt did the estimate and Josh did the work. It was decent the first time, not good, but decent. There was several things on the list that was missed, so I called and Josh came back, still he missed stuff so I called again and Matt came back.
I called a second time to have my lawn serviced, a month later. Josh was supposed to touch up the weeds missed, spot spray, mow and blow the property. Josh again failed to do half of the work that was requested, still leaving tree chunks and debris. I messaged Matt, he didnt respond... I waited a week and called, he didn't respond again. I called the owner Randy. I told him the situation. I told them if they wanted full payment, I wanted the services I was paying for completed.
A week later Randy showed up with 2 guys to finish what Josh failed to do and what Matt ignored.
I am thankful he came back to clean up what Josh didn't. They used the blower, and I dont mean to sound over picky... but DONT blow the leaves and dirt up against my front door, they left dirt all over the outside walls of house, because they blew towards the house instead of blowing it all away, I don't need to have my windows covered in flying debris.
The grass seed, one area grew... the area overseeded due to a removed tree, the grass never grew in. Maybe the PH is off due to the old tree, but Id expect the lawn service I hired to be aware of what to do to make grass seed grow.
Randy admitted that Matt ignored my calls because he felt I was too picky. Then charge me more and do it right! I don't mind paying for a job to be done right! Matt is a pre-madonna that doesnt want to be held accountable for not following through and Josh needs to learn to slow down and do each thing requested... its not a race to get done... or maybe it is... if you overbook. But I would pay extra to have it done right the first time! Randy really should hold his employees accountable, especially his sales person, Matt... Flaky employees reflect on the owner of the company, especially when it is brought to the owners attention.
Find somebody else, these people only want to do the surface work you see and when you catch them not doing what you pay for, they will ignore you. read more