Amazing customer service! Got back after inquiring about a unit the next day and received the unit…read morethe same day!

Please note that this storage facility is no longer family-owned, despite what is still advertised…read moreonline. It was recently acquired by a large investor based in the Bay Area. Since the acquisition, rental rates have been increasing regularly to align with Bay Area pricing--effectively pricing out many local residents. This is particularly concerning given that many tenants began renting units here after the Camp Fire and rely on the facility for long-term storage. For example, a 9x30 unit that previously cost $100 per month now rents for $253, even with a "web deal." Although the facility claims to have 24-hour video surveillance, this is misleading. The current cameras are non-functional dummy units and the previous manager removed her own surveillance equipment when she vacated. Security is minimal after 5 PM, when the on-site manager--who commutes from Yuba City--leaves for the day. In addition, the facility's gate access system has not been updated. The entry code remains unchanged, and there is no card-based access system in place. This means that former tenants can still access the property at any time, making the facility vulnerable between 5 PM and 9 AM. It's also worth noting that multiple positive reviews appeared online on the same day about four weeks ago--some even using outdated photos from the old website--suggesting an attempt to artificially boost the facility's reputation. In summary, the new ownership has prioritized profits over community, disregarding the needs and safety of long-standing local tenants. It's a disappointing shift for the Chico community and nearby areas that rely on this facility. Store at your own risk.

Update....it is now 3 months and I am still getting the runaround from the office manager and…read morebusiness. They refuse to even contact me. I have had to email and call the business numerous times. They took my money without authorization and after notifying them that I had vacated the unit. They claim that the delay in refunding my money is because "the bank takes a long time to do refunds". Office "manager" refused to give me contact information for the owner and claimed he had been in contact with the owner. Not once did this so-called "office manager" contact me. Nor has the owner reached out. In the meantime, I am out the money. Do NOT rent a storage unit from this company. They will charge you for months after you leave and then ignore their obligation to rectify their mistake. The photos online are not at all what their place looks like. It is more like a junk yard. Small claims court is apparently my only recourse. DO NOT rent here!

Love this place. They have a security gate with pin access and a great alarm system. Literally the…read morelowest rates in Chico. I did my research! I will use them again in the future!

Such a great self storage facility!! The manager is extremely accommodating and friendly! Great…read moresecurity and good prices!

I went to security self storage to inquire about a U-Haul rental the whole time he was doing…read moresomething else he barely acknowledge my presents.Don't waste your time with these guys there's other places with better customer service.

Rented from them for about 7 years now. Never had issues with the owners…read more I have had multiple units. Now down to one. I even left one in less good shape than I got it (putting it nicely) and they gave me my deposit back! Stored my boats and hotrods there, safe and secure. As for the other reviews; clearly they are resentful and not super helpful. Probably just self entitled Californian people. Doesn't matter much: they are at capacity. On the nicer side of town. Pleasantly doing good business.

Spend your money elsewhere, don't pay for RUDE treatment. A storage in Chico is a storage at the…read moreend of the day, this place is nothing special. Nice facility with decent rules. NOT nice people running it and they overly enforce those rules, for what reason, I'm not sure. We needed a storage so we could have everything in one spot a couple week before we relocated to the bay area. Everything was smooth until move out day. We had professional movers helping us, they entered the gate behind another car while I was settling paperwork in the office. The gentleman in the office made a HUGE dramatic scene about them "not using the gate card". He stated that, in the event one of our movers "opened someone elses storage or something was stolen" we would be held liable, as they were illegally on the premises because they didn't swipe a key card according to him. This sounds like something made up, but I apologized and let him know we were unaware of that rule and it wouldn't happen again. I guess my apology for our honest mistake wasn't enough because he followed us out to our unit and confronted the movers. He scalded them like young children who had knowingly broken rules. It was, in my opinion embarrassing for all involved. I felt bad for the movers because they were hired to be there to help. It wasn't their fault and he couldn't give anyone a break. I apologized over and over again once he left, it wasn't right of him. His tone was forceful and snide. Adults have zero business speaking to other adults that way. He treated them like criminals.They didn't break into the storage facility, it was the first time any of them had heard "the rule" of not entering behind another car. The gate was left open at one point during the evening and he made the humongous semi wait and drive thru the other side. Don't get me wrong, I understand the need for gate codes and key cards. Safety in this day and age are very important. With that being said, there is a fine line when enforcing rules and being on a power trip. He needs to watch the way he interacts with people, being rude is bad for business and I will never recommend this place to anyone I know because of him. Also, there is a woman who also takes an annoyed tone with people. I was trying to move out and her final words to me were "you better sweep it out and leave it the way you got it or you'll be charged 20$". Treat people the way you want to be treated. End of story.

Very friendly, good customer service and excellent security.read more

Great storage units, easy access, and cheap by comparison. Been there 3 years and haven't seen the…read morerates go up. Not much more I could ask for.

Pricing is very reasonable and the staff made it an easy transition between moves. Thank youread more

We have rented a unit here off and on for a few years. The new owners have done a great job…read moreimproving it by painting the facility and adding brand new security. The new manager (Chuck) is on top of things and made us feel safe and confident to leave our belongs in storage. Highly recommended!

No indication that this is not covered storage. Wasted trip. Why not include that information?read more

Very nice, clean and VERY secure storage yard. Would definitely use again for my storage needs.read more

This is a great business. They really work to help Their…read morecustomers. I was falling behind in my payments and they waived late fees and worked out a payment plan for me. I would recommend this storage facility. Donna

Clean facility, compassionate service. I have been here about a year and they have always been…read morehelpful and accommodating in stressful times, Like when moving! Definitely recommend!!