Chuck and SFHM were everything we needed to get our property renovated to market standard and…read morerented to well-vetted candidates. Chuck facilitated repainting, floor resurfacing, and cement work while simultaneously coordinating advertising and showing efforts and being responsive to my and my family's 1001 questions. The end result was more than we expected! I cannot say more about Chuck and his team of contractors and support staff. I would highly recommend him to anyone seeking property management for their rentals.

I highly recommend working with Chuck. He focused on finding a long-term tenant who would truly…read moreappreciate the apartment, rather than just looking for the highest possible rent. I signed up with him mid-month. He and his contractors worked quickly to paint, clean, and prep the place: securing a great tenant by the first of the next month. Throughout the process, his communication with prospective tenants was professional and kind. He was always helpful, even with those who missed deadlines or needed feedback after not getting the apartment. I think Chuck genuinely wants everyone involved (owner, tenant, and contractors) to be happy. It's a big relief to work with someone who prioritizes a fair deal over just closing a sale.

I had such a great experience working with Sierra! She was incredibly helpful, responsive, and easy…read moreto work with throughout the entire process. She made everything feel seamless and was always quick to answer any questions or help with anything I needed. Even after the process was complete, she was more than happy to help me with a tenant reference, which I really appreciated. Would absolutely recommend working with her!

They always respond as soon as Possible to any repair…read morerequests. Highly recommend! Thank you...

If I could give Mark 6 stars, I would! He absolutely blew me away with how fast and efficiently he…read morefound a perfectly fitted tenant for my property. From the very beginning, Mark was on top of every detail -- clear communication, letting me know exactly when to expect updates, and always delivering faster than promised. What really impressed me was his balance of speed and professionalism. He didn't just fill the vacancy quickly--he found the right tenant and handled the whole process so smoothly that I felt completely at ease. He kept me in the loop at every step, so I always knew what was happening and when. I've already told my friends about Mark, because if you want someone who will treat your property like it's their own and get results that exceed your expectations, he's the one to call. I highly recommend him!

Update 9/10/21: we've been using Mark for the past 4.5 and he continues to be amazing. He's honest,…read morestraight forward, consistent and has great communication. He has always found great tenants, and is transparent with everything. Mark is an amazing property manager. On top of being very responsive, and easy to talk to--he's on top of his game with knowledge about the rental market. He'll also do his research and send you comps right away. His fees are reasonable as well. Will definitely use him for future property management.

It was a pleasure working with Alexandra from start to finish. She is incredibly professional,…read moretimely, thorough, and truly a problem solver. When a challenge arises, she doesn't just identify the issue--she quickly works toward a solution, often finding creative ways to keep things moving forward. What stands out most is how much she genuinely cares about her clients and the people she works with. She is responsive, collaborative, and committed to creating a positive experience throughout the transaction. I would gladly work with her again and highly recommend her to anyone looking for a knowledgeable and dedicated loan professional.

Exceptional Property Manager - A Rare Find…read more After going through three previous property managers, I was incredibly fortunate to find Alexandra. Within just the first one to two months of taking over my rental property, she accomplished what my prior property manager had failed to deliver over the previous 2.5 years. One of the first things she tackled was coordinating and project managing major property improvements. She found qualified contractors to completely redo my front concrete driveway and resolve a long-standing issue with an unfinished backyard patio deck. We later discovered the deck had been partially built incorrectly and did not conform to the original architectural plans. Alexandra managed the entire process from contractor selection and oversight to final inspections and sign-off. She also successfully addressed tenant compliance issues that previous property managers had been unable or unwilling to resolve. What truly sets Alexandra apart is her network of trusted, highly skilled, and reasonably priced contractors. Every contractor she recommended had a proven track record, and the quality of work consistently exceeded my expectations. Alexandra treats your property as if it were her own. She genuinely looks out for your best interests, advocates for property owners, and approaches every challenge with professionalism and creativity. She is highly communicative, proactive, prompt, and always thinks outside the box. Instead of having to constantly chase updates, I received regular status reports and progress updates, sometimes daily, which gave me tremendous peace of mind. She also has a unique ability to treat tenants with respect while still holding them accountable. Even with less cooperative tenants, she was able to achieve compliance professionally and effectively. When it came time to sell my property, Alexandra once again proved invaluable. She strategically connected me with a trusted local real estate agent who had extensive knowledge of the area and guided me through the process. The property went under contract within two weeks and has now successfully closed. Beyond property management, Alexandra is exceptionally knowledgeable in construction, contracting, real estate transactions, and local regulations. Her broad expertise makes her an incredibly resourceful asset and someone you can truly rely on. Since Alexandra took over my property, I was able to be virtually stress-free, knowing my investment was in capable hands. Trustworthy and effective property managers are incredibly hard to find, and Alexandra is genuinely a rare find. She is worth every penny, and I recommend her without hesitation. Thank you, Alexandra, for your dedication, expertise, and outstanding service.

Okay I never make time to do this but I thought writing review was worth sitting down to do!…read more Ukiyo was amazing to rent from--professional, responsive, and easy to work with. A plus was that Maintenance was quick, and communication was always clear. Highly recommend because nowadays it's hard to find folks with integrity and that actually care about you and your families living conditions! Too bad I had to move out of state but if I ever come back to Cali, I'll definitely call Erica and April first!!

My partner had to decide to rent or sell his house. We met with Nick from Ukiyo twice and we were…read moreso impressed with his knowledge, direct approach and patience. We were looking forward to having them manage our rental and felt very confident with the selection based on the support and communication provided. We have had to put renting on hold but Ukiyo will be our first call if we decide to move ahead.

WARNING TO RENTERS: Avoid Progressive SF Property Group. Do…read morenot be fooled by positive reviews from property owners. Progressive SF Property Group (PPG) is hands-down the worst property management company I have ever dealt with. Extreme Neglect & High Utility Bills: It took over a year to fix the lack of any hot water in our kitchen sink, and four months to fix a scalding-hot shower issue caused by a simple shut-off valve their plumber missed. This neglect drove our gas bill up to $300-$470/month despite minimal usage and that includes include all 3 available discounts for budget billing, medical baseline, and -$108.36 for CARE, despite our minimal use of utilities. Unfair Blame & Extortion: Management routinely blames us for building-wide issues we have nothing to do with, including 114-year-old plumbing failures and laundry room floods we had no part in--even attempting to extort over $1,300 from us for damage caused by others. Today, another flood was caused yet again because of the washing machine, but it couldn't have been us because we haven't done laundry here for weeks because we are so afraid to do laundry here because we are worried they will try to blame us yet again for another issue we did not cause, and try to extort us into paying them for it. They also say we are unusually noisy, but our neighbors are louder than us, plus we work night shifts remotely and are usually asleep during the day, so it makes sense we would make some noise by entering and exiting the building at night . Our neighbors kid screamed loud enough for a nice old lady to ring our doorbell and ask us if the kid was okay, because she could hear the screaming from the street! The walls are paper thin. Forced Financial Liability & Harassment: After an uninvited individual caused a fire in a storage area, PPG illegally forced us to pay out-of-pocket for fire remediation. The fire report states that there was NO DAMAGE done to the property because the fire was put out almost immediately, thanks to the quick action of my boyfriend. They demanded we hire a remediation company and pay for it out of pocket immediately, so we did. We hired a professional company, cleaned the space, and provided receipts and photo proof, even went as far to sweep and mop ourselves 2× & send even more photos, because Kenny Thompson the property manager demanded we do so. Despite all of this, now PPG falsely claims we did nothing to remediate and now have served us a 10 day notice to cure or quit, won't tell us what needs to be done to cure the issues they're having, and won't look at proof proving our innocence because they want to kick us out by August 3rd, 2026! Hypocrisy & Lack of Transparency: They constantly hide behind an "uncontactable" HOA when refusing repairs or safety requests (like viewing camera footage after our friends dog was stolen outside the building, or claiming to not offer lockout services), yet weaponize the HOA to spy on and harass tenants in real time. Retaliation & Illegal Eviction Tactics: Because our rent is significantly below current market rate, PPG is actively trying to push us out. They served a vague "10-Day Notice to Cure or Quit" without explaining how to cure it, while refusing to look at evidence proving our innocence. Bottom Line: They are fake, retaliatory, and actively try to illegally pass property damages they should be paying for themselves onto tenants. Avoid renting from PPG at all costs. We believe they want to kick us out because we rent our apartment for significantly below market rate because we signed our lease before the AI bubble, so they want to kick us out so they can rent this 690 sqft apartment to some other poor sucker for probably $3500, or more! I have recently learned the fire should not have even been our legal or financial responsibility fix, since the person who caused the fire wasn't our guest willingly at the time of the fire, it should have been on them to pay for the damages. If they insist on trying to kick us out, I will just have to bring them to small claims court and get a lawyer to defend us against this wrongful and abrupt eviction, because they have zero evidence to back up the majority of their claims, and all of the issues we were actually responsible for were isolated incidents that happened several months ago, and were smaller issues, such as our guest accidentally ringing our neighbors doorbell a single time at night, which they also included in the 10 day notice, despite the fact it only happened a single time, and it happened 6 months ago. Do NOT rent from these people, they are horrible and be fake to your face, they will try to kick you out over stuff that isn't your responsibility, and they will try to illegally force you to pay for it as well. If I could give negative stars, I would. We want to leave, we just don't want to be rushed to leave by August 3rd!

Terrible, Cindy was so rude and passive aggressive didn't even bother using their service. Go…read moresomewhere else! More like passive aggressive!

Micheal Simpson didn't have to show me another property on the fly, but listening to my needs, he…read moredid. And he went above and beyond- he drove me there! I'm very happy to report I was approved and signed my lease not 24 hours later. It was a very challenging apartment search for me and he really saved the day. I don't plan on moving anytime soon now, but if I were going to, he'd be my first call. Period.

Rent SF sucks not only can you not get through to anyone ever contact anyone or get someone to ever…read morelook at an application but we had a $500 deposit stolen from us and never got it back and we didn't even get into a house or anything we did an application that required a $500 deposit that we were supposed to get back they'll give you a s***** Studio for $3,000 and then expect you to pay a deposit which is not ethically moral or systematically just these aren't just houses in finances these are people's lives and everyone deserves a home I think rent SF needs to take a couple steps back and look at themselves as a company as an organization and add morale to their policies add understanding to their conduct and include empathy as a package deal

Liz Pisco made the rental process easy which is appreciated especially considering how difficult it…read moreis to find a place in SF. She was always responsive and provided exactly what was required to submit an application. Thank you, Liz for helping find the perfect apartment for me!

I applied to a Rentals in SF listing a couple of weeks ago. After touring a rental unit and talking…read moreto the guy showing the place (Greg, Liz's assistant), I immediately applied online and paid an application fee. I was told the landlord was evaluating multiple applicants and to wait for the final result. I was eventually not selected. But instead of refunding me for my application fee, Liz simply told me that my materials were good for up to a month if there's another listing that I'd like to apply to. This was a violation of California law AB-2493, which states that the landlord must refund your application fee if you're not selected. After voicing this compliant, Jackie responded to me immediately and offered to help me get a refund on my application fee. I'm glad to know that there is indeed a process for rental applicants to get back their application fees if they're not selected. However, this overall experience has still left a nasty taste in my mouth. Honestly, this was the most difficult rental company I've had to deal with during my recent apartment search. I suggest Rentals in SF leasing agents provide applicants with clear guidance on the application fee refund process, if applicable. In general, the leasing agents can also do a better job of handling the overall application process because they left me waiting to hear back from the landlord and failed to provide insight into the decision process. This just gave me false hope that I was still getting considered.

As a former tenant, I would highly recommend you entrusting your real estate needs to Brick and…read moreMortar. Highly efficient, any and all issues were taken care of immediately. The staff was super friendly and helpful. If I were to come back to the city, I would only use Hilarie and her team, you will be impressed, I was!

Hello I'm a tenant whose apartment is managed by Brick and…read moreMortar. They are NONRESPONSIVE for most maintenance requests. The request gets completed without any notice, without follow up, and only after repeated nagging. I was without a working oven over a week, a neighbor had a faucet run for 10 days before anyone showed up. They routinely mix up contacts and contact the wrong unit. Their technicians have been great WHEN THEY SHOW UP

A fair update to the review above. This review was posted April 25, 2026. On May 12, Brick+Timber's…read morecommunications team reached out to resolve the issue, and once escalated it moved quickly: the rotten wood framing was repaired and my windows were fully replaced on May 22, 2026 -- ten days after their team got involved, and just under four weeks after this review went up. The issue is now resolved, and I'm grateful for the responsive, expedient service once it reached the right people. Credit where it's due.

This location (Brick and Timber) has not gotten better in the 8 months I've lived here. Absolute…read morenightmare trying to find parking, even paid parking is very difficult to get! If you have a vehicle do not come here. I have had to park several times on the street even though I pay $300 a month for a almost impossible parking spot when another car is parked there and would come home after a 12 hour shift at the hospital to find someone parked in my spot. They tell you to call security so we always did, security recommends to find another place to park because they won't do anything until they have placed 3 messages on the vehicle before (scheduling) a tow truck. After parking on the street I would be rushing to leave for work and have a car parked directly behind me and would have to yet again call security then security states I should call the police for an illegally parked car. Now I had to call the hospital I work at to let them know unfortunately you're going to be very late leaving the hospital understaffed. Parkmerced (management team) know this has been an issue for a long time and make it clear to the tenants this illegal parking is not their problem. *photos attached* Parkmerced is Responsible for the safety of its tenants and should be reporting/calling in illegally parked vehicles as they create a hazard for emergency vehicles and tenants, this is only enforced during the day, it Needs to be enforced at night as well. My vehicle has been broken into and at our apartment building at 150 Font, packages are stolen frequently (ours several times in our 8 months). Property management team have a camera where the packages are delivered, when we report packages were stolen the security team states we need to file a police report before they will take any action. It is not safe to have deliveries here. If You like cockroaches and rats, it's so bad here due to the trash that is left around and buildings not really maintained or monitored. This apartment complex had to be sued to be proactive on maintenance by contracting out to actual contractors to help keep essential equipment working because Parkmerced management couldn't handle it. The front desk staff are rude and I had to show the new tenant how to use the online app as the 2 front desk staff had no idea and spent the entire time telling tenants there is nothing they could do and to put any/all requests through the app (that they didn't know how to use). The property management company to oversee this property is not equipped to handle something of this scale. The owners/stakeholders need to terminate their contract and get another property management company to manage this property. Recommendation: increase the amount of parking by removing the grass from the center of the road and place additional parking spaces in one direction. You can do this with little effort or cost. Example photo #8 of grass center. Also, place lines along the road of each individual parking space, right now people are parking in every direction because there is nothing indicating which then often people take what's considered two parking spaces. Do something because it's obvious and from what I been told from other staff members at Parkmerced (Brick and Timber) Nothing is being done. Parkmerced Actually Enforce your rules and yes it's your responsibility as the property management company to keep our community safe! Have these vehicles towed, post more signage about being towed!