Our ice maker had been broken for a month. One tech said it needed a part and then would be back to…read moreinstall. The appointment was canceled due to medical emergency, but we couldn't get a reschedule. I called Mr Appliance, was scheduled, tech came out, diagnosed the problem (no part needed) and had the ice maker up and running that afternoon! We are very grateful.

If I could leave ZERO stars I would. BE VERY CAUTIOUS hiring this company. May say multiple parts…read moreare bad when there is NOTHING wrong with the ANY of the existing parts. At the end of Jan 2026 ... I was told they "specialize" in Bosch appliances so we had them come out for diagnostics. We were getting error msg e24 and e01. After "testing" the parts we were told BOTH the heat pump and control panel needed replaced, they quoted over $1500 for repairs. We looked at videos to replace these parts ourselves and it didn't look too difficult to install. Bought the parts, spent $918 (+$159 diagnostic fee with this company), it took less than 30 minutes to install the parts. After running the dishwasher STILL got the SAME error messages with brand new parts. Figuring maybe we did something wrong or maybe the new parts were bad, was obviously upset, ran the dishwasher 2-3 more over the next month or so, always ended with same error codes. After reviewing additional videos, found one that emphasized that the DRAIN PUMP IMPELLER cover MUST be CLICKED into place. After checking the cover, it wasn't locked into place properly, it took a little pressure but finally it clicked into place. Ran the dishwasher and haven't had a problem since. Ended up testing the original parts we took out that we were told needed replaced and there was NOTHING wrong with them. Called the company to ask why this simple fix wasn't checked to begin with and why they aren't trained regarding these types of things. Somebody named Steve returned my call, said he was going to call back and never did. A week later I called them back and Steve answered the phone, he was very rude and I probably wasn't too nice back tbh. He ultimately said since it had been a few months there was nothing they would do. He said if we had called back sooner, they would have done another diagnostic test. Which makes no sense, since I was told the parts were bad. If I hadn't done my research the actual issue would never have been fixed. My problem is that Mr. Appliance should have been aware of the most simple fixes for the Bosch product they said they specialized in. They cost us a LOT of extra money and stress, however, I AM thankful I didn't pay the company over $1500 to fix a problem that DIDN'T EVEN EXIST. If you choose this company keep in mind they may not be looking out for the customer's best interest and go with the most expensive fix when the most simple of issues could be causing the problem. They could have cared less to address my concerns. **The service was done under Shannon Smith, ask Steve he knows what this is regarding. I also left a review on BBB and Google.

Ordered our appliances(supposedly in stock items) at the beginning of January. Sales associate…read morestated delivery date of 4/9, it's 4/25 and still haven't received our items. After second time of contacting company sales associate returned call and stated that some of the appliances wouldn't not arrive until July and that wasn't set in stone. when I questioned her about the items supposedly being in stock she became defensive and stated that she never said that(she did) and that if I wanted a refund I could do that. I explained to her that I've been waiting 5 months and if I cancelled now I would have to start over somewhere else. Unbelievable

From the owner: Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen…read more& Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands in Johnson City, TN. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.

Wonderful NICE personnel. Very personable and service oriented. Makes sure customer is completely…read moresatisfied. Highly recommend especially classic style speed queens. Easy access to the store. Nicely stocked and clean. Send your friends and family to the Oakland Ave Location for friendly knowledgeable service!

I purchased a new TC5 Speed Queen washer from them. I was told to go to Speed Queen's website and…read moreregister for my 5 year warranty. The machine is a piece of junk, and they won't give me my money back or exchange it.

If you want to freeze to death when your heat is broken call AAA. 7 days and two times out and my…read moreheat is still not working. It did work for an hour when they came the second time. When I asked them to come back they said they could not show favortism and would be next available. I can assure I have not received any favortism. Also, they cannot seem to give me a time. They are rude, condescending and incompetent. It is impossible to speak to a person. They are quick to send rude and nasty texts but will not give their name. The text number is 423-251-2442.

My company SFV Services contracted with the for our Client of Cabinets To Go, I must say their…read morecommunication, responsiveness, work, and flexibility was absolutely outstanding. They worked with us as far as getting out there quickly, even went after hours just to take care of the issues at the store that were requiring quick attention. I just want to say thank you so very much to your entire team. Everyone I spoke with was very polite, professional, and very helpful. We will use your services again. Thank you again and Happy New Year! (Sorry for the late review) Anyone needing an HVAC Company that you can depend on and goes above and beyond should definitely give AAA+ HVAC-R Services a call. :)

I was looking for someone to make my dryer buzzer louder. I know it's not that serious a problem…read more However, it is for this 78-year-old lady. He is the only one who responded, and he told me that most of the time it can't be made to buzz louder. He said he might be able to do something, but that would cost hundreds of dollars. I really appreciate his responding to me, and now I will be sure to contact him should I have any problems with any of my appliances. It is refreshing to find someone locally who genuinely cares about helping others. I believe he is the same one who came out a year or so ago, because his granddaughter accompanied him. I didn't get any contact information from him at the time. Now I know how to contact him. And I will, for sure, if and when I may need his services.

Professional, knowledgeable and extremely diligent. He and his granddaughter are the perfect team!…read moreThey have had a couple trips to see us and our dryer. He found out the OTHER SO CALLED PROFESSIONAL, put in a heating element that was NOT a Whirlpool! Poppy ordered the correct Whirlpool heating element and was kind enough to come by and check it out. Fortunately, Century Appliance stands by THEIR WORK AND HONOR! Run to Century Appliance, they know the industry! 423-948-7112, A+++

One word ... RESPONSIVE! Not only did Kenneth (Kenny) know exactly what the problem was based…read moreupon our description, but he called us, near-immediately, offering to come out the same day! And, his pricing was very, very fair. Kenny is, now, in my Contacts List -- and will, definitely, be receiving return business AND referrals from us!

Excellent feedback and follow up. I contacted several places at once to look at my washing…read moremachine. Malone's was the first to respond, saying what he thought the problem was and could come out in the morning! Kenny diagnosed the problem, ordered the part and was back in a couple days to install it. I cannot say enough how pleased I was with the whole experience ! I would definitely call them again and recommend to others. Prices were/are extremely reasonable. They're out to do a good job for you - not gouge you for the money!

Absolutely the best. Jackson was very competent, professional and cordial. Had the necessary…read morerepair parts on the truck and fixed the washer quickly. Back in business in less than an hour.

Had a repair person come out to look at my relatively new Whirlpool Microwave and older Washing…read moreMachine. Literally shook the inside tub of the washing machine and said it was shot. Spent a few more minutes on the microwave and said the magnetron was gone. Fine, Whirlpool said they would replace it. Only thing is THIS IS NOT A LICENSED REPAIR CENTER. So I wasted $107 for absolutely NOTHING because they lied and said they could get the repair piece under warranty. Upon calling them out this they replied and doubled down saying they never said that instead of trying to make it write, and wrote an essay on how I'm an asshole. This is absurd and blaming a customer who is upset is NOT the way to grow your business!

Kyle was absolutely great. He is less than half price of the chain companies and much more…read morehelpful. I will never call anyone else to help me with anything. I highly recommend.

From the owner: Hoss Junk's team of expert junk removal and cleanout specialists are always ready to provide the…read morebest same-day service to leave you 100% satisfied. Hoss Junk not only provides the #1 junk removal services and cleanout services in Johnson City, Kingsport, and Bristol but also the best light demolition services anywhere near the Tri-Cities. Whether you need junk removed like old furniture and appliances, a cleanout service to clean out your basement, garage, and property, or a light demolition service to demo your shed or garage, don't hesitate to reach out to our Gray office anytime including the weekends, Hoss Junk's team is ready to provide the best junk removal service near you.

Stopped by the geek service desk today, My phone was on non stop ads preventing any hope of using…read moremy phone. ISSAC the associate listened asked if I could wait a bit while he cleared my log jam. He was totally professional easily conversing making me comfortable explaining my phone anxiety. He fixed my issues in not too many minutes. Just appreciated a retail professional. Thank you

I went to the Johnson City Tennessee store 2 times to get cameras for my house and cars, I asked…read morefor assistance and was told someone would be there shortly, the second time the store had only been open for 5 minutes and there was very few customers, after 20 minutes and nobody came or checked on me so I left

Clean and machines are all in good working condition. Great having staff availabke with assistance…read moreand you also witness how well they take care of the facility.

As far as laundromats go this one seems like the most legit. I don't often visit laundromats, but I…read moresuppose that when I do it's at Kaylee's (Pit Stop). Drop off service or do it yourself. The washers range from $7 (commercial washer) to $4 (standard) and the dryers are $3 (commercial) to $1.50 (standard). Each cycle lasts about 20 minutes. Overall a decent place if you're in a bind for a washer and dryer service.