My drum Roller/dryer wheel needed replaced. I called and they were super helpful and nice. I went…read morein and only had so much cash and they threw me a good deal. They even gave me a bolt for my dryer on the house. I would definitely come back again and highly recommend this business.

They will take advantage of you!!! Should have read the reviews first. Sold me two broken dryers…read morethen wouldn't replace it. Very rude customer service. No one wants to help. Do not go here!!!! Spend the extra money and help get this place shut down for good before they cheat more people out of money!!!!!!!!

Great store with better lumber then the local competition. Very friendly and always ready to help.read more

I will never again order an online order at this location. I ordered 20 bags of topsoil to go. I…read moregot a text and email in the morning saying that my order was ready to go. I had pickup set for 2pm and when I got there they told me to drive around to the garden center. My order was not ready.. I wasn't in a rush so no biggie. The guy who got my order was an angry bird. It was about 25 minutes to get my order from start to finish. He wheeled over 10 bags on one cart, not saying a word to me. Im a disabled veteran with back issues and I guess he assumed I was going to load it up myself. When he came over with the 2nd cart he let out a loud sign of anger. He loaded up the first amount and I opened the doors to my back seats so he could load the rest in the backseat for me. He broke my rear dashcam and didn't say a word to me, so sorry no nothing. I forgot to put that part on my survey I got after the fact. He loaded up the back seta huffing and buffing. The kind of huffing and puffing as to say screw you, you should be doing this. People pay for pickup for different reasons. This is his JOB. if he doesn't like his job he should do something else. After he was done, he didn't close any doors, I said thank you and he didn't say a word to me. He wouldn't acknowledge me at any time during the transaction, just stormed off in a huffy. On the survey it asked if you wanted a store manager to contact you and I said yes, but no one ever contacted me.

I ordered a laptop with accessories online to pickup at their Johnson City, TN location. Everything…read morewas in good order, friendly customer service, and no time was wasted.

Gone are the days of friendly employees walking around helping customers. We looked online for a…read morenew refrigerator and came in to look at the floor displays. No one came to speak to us the entire time we were there. Went home and placed our order online. Since we have Total Tech, installation is complimentary. They scheduled us two weeks out from purchase to delivery/set up. However, when that day came there was some snow falling (barely stuck to the grass but not on the roads nor walkways), the third party delivery company cancelled our delivery. Now we have to wait two more weeks for our new refrigerator to be delivered/installed. Seeing all the low reviews this location should change its third party affiliations. We've shopped a Best Buy for many years and purchased many devices, tvs, and accessories here because of their selection and prices. Not sure we will continue to do so.

Chris is the best! She went above and beyond to help us find the products we needed. Many of the…read moreitems we needed were not available from the manufacturer for a few months. Chris called stores all over their network to find the products and get them shipped in time for our remodel. One crucial set was lost in shipping so Chris checked daily until she found it and had it shipped to us within just over a week. We felt that Chris was not only knowledgeable about solutions for us but that she really cared about meeting our needs.

I recently purchased a new washer from Premier Appliance and couldn't be happier with the…read moreexperience. The entire process was easy and professional, and the delivery team was prompt, courteous, and careful while installing the washer. The service was excellent from start to finish. I highly recommend this store and will gladly shop there again!

After 3 weeks of delays due to the manufacturer my washer and dryer were delivered by two of the…read moreBEST delivery guys there are!! They changed to orientation of my dryer's door and explained the operation of both machines thoroughly! I will only purchase future appliances through this company! What Steller service!

Best thrifting in Ashe county; well stocked with constantly changing treasures!! Store is clean and…read morewell organized with lots of friendly volunteers to offer help when needed.

I'm an old handyman who still does lots of creating/building stuff, usually from weldable/brazable…read moremetals. It's a hobby, these days. Comes in handy for neighbors I like. The inventory in this store is always changing, but it is always much, much cheaper than standard "Box" stores. I'm talking about Walmart, Home Depot, etc. I've never had a bad experience with any of their counter folks. Try it...You'll..... Happy Christmas. Ron from Erwin. Five stars from this old Electrical Engineer.

Kenny, knew right away what the issues were with our electric stove AND clothes washer! Very…read moreknowledgeable and personable. We know who to call for future repairs!

Came to fix a fan running in stove. Stop the fan ,said it needed a part…read more Left and I never herd back after I left phone call's and email's He never replied. So I would say he is unqualified to be in business. DO YOURSELF A FAVOR BY NOT USING THIS GUY....

very good experience I went in to Johnson City office and spoke with Chris and he got me exactly…read morewhat I wanted and at the price I wanted and I loaded it up and took it home and set it up that very night. Very quick convenient and easy. Great Experience!!! Thank you Scarlett Crutchfield

An absolute pleasure to deal with. We had a problem with the mattress we bought there. Within a…read moreweek of filing a warranty claim they delivered a new mattress. Too bad more businesses do not provide the level of customer service tat Sleep Zone does.

Our ice maker had been broken for a month. One tech said it needed a part and then would be back to…read moreinstall. The appointment was canceled due to medical emergency, but we couldn't get a reschedule. I called Mr Appliance, was scheduled, tech came out, diagnosed the problem (no part needed) and had the ice maker up and running that afternoon! We are very grateful.

Very disappointed with Mr. Appliance. I've used them for three appliances over the years, and…read morethere's been a frustrating pattern of multiple visits, expensive repairs, and questionable diagnoses. Most recently, I paid hundreds of dollars for a repair that didn't fix the original problem, only to be told I needed nearly $1,000 in additional work. Had I known that upfront, I would have replaced the appliance instead. I've lost confidence in their diagnostic process and won't be using them again.

3 years ago we purchased an expensive white quartz from " better marble"but Jeffrey of Trinity…read moreMarble installation quickly shipped the kitchen counter and backsplash slabs without having us inspect them...this was disappointing as I wanted to check the colour shade # to ensure it was what we had paid 19k for supply and Installation. Most of the installation went well except for a quartz counter seam that was discolorated and appeared to be from a different shade # and skew than the rest of the quartz we had paid for. Most concerning was the discoluration seam was highly noticeable and was located right in front of the counter island stool area. When i asked Jeffrey why he had ordered a different slab shade he denied it was a different. I took a photo of the shade number beneah the slab and sent it to him, but he did nothing to remedy this issue. In addition at the beginning, i asked Jeffrey to book match the quartz installation, but he did not install it book matched. We paid good money for the workmanship but. Ultimately we were cheated out of proper quartz materials we had purchased from both Trinity and Better Marble. Think twice before you decide to use these companies.

Excellent experience with Trinity! This was second time I have used them for a new build. Melissa…read moreis so knowledgeable and offered a lot of good insight. Installers were courteous and professional. I would heartily recommend them to anyone for any project small or large!