We originally purchased quartz countertops through Home Depot in Hendersonville, NC who then…read morecontracted with Preston Woodworking. We were given a 4 week time frame for completion, but it was a full 10 weeks before the counters were ready to install with no word from Preston or Home Depot about the delay. Unfortunately, the original template was done incorrectly and the stone cut incorrectly. The seams on the upbar and lower counter did not match, nor did either one match the corners on the wall. Nevertheless, the installation crew spent a full day installing it and tried to pass it off as acceptable. We immediately contacted Home Depot who then contacted Preston to fix the problem. It was several days with no contact from Preston. We tried to contact the manager of the stone department, but never did hear from anyone from Preston until they sent the owner of the installation company and someone to re-template. The templater pointed out significant errors in the original template and criticized the installation crew for knowingly installing an improperly cut stone, yet they sent the same company out for the second install. It was another 7 weeks after the original installation before the counters were re-done for a total of 4 months. Not once during the entire 4 months did ANYONE from Preston management contact us, even after multiple emails voicing our complaints with the quality of work and the extended delays. The second round produced a barely acceptable final cutting with a sloppy installation of the sink (glue seeping out from behind the caulking as it dried) which my husband had to repair. We tried to pursue a discount to compensate for the extended delays, poor quality work, and multiple days off from work to deal with correcting the problem, but again we got NO response. Home Depot finally was able to get them to agree to an insulting $300 discount, which amounted to less than 10% of what we paid. Take your business elsewhere. This business uses incompetent crews and there is no customer service to fix their sloppy work.

From the owner: Preston Woodworking manufactures and installs commercial and residential cabinets and countertops…read more We are a company of creative designers, skilled craftsmen, and conscientious customer support personnel - all dedicated to fulfilling your cabinet and countertop needs with superior quality and gracious service. We are the region's top fabricator and installer of granite countertops. No other company located in the Tri-Cities, Tennessee region can match our in-house facilities to create the precise style and quality you want for your home or business. If you want to eliminate the middleman, this is the place to start.

Great customer service! The office guide me with a lot of patience form the stone selection and…read morethrough the whole process. Thank you my kitchen looks amazing.

From the owner: JL Solid Stone has over 18 years of experience and a great reputation. We provide a free-of-charge…read moreestimate with no additional obligation. Our dedicated staff is trained to guide you through the process from the hand selection of your material to coordinating the final installation course. We are proud to say that we specialize in custom kitchen countertops, bathroom countertops, vanity tops, shower and tub decks, conference tables, fireplaces, Staircases, and almost any custom project.

We bought quartz countertops from then and they installed. We had a back splash from previous…read morecountertops and they knew that when they came and measured them. They installed and we noticed after they left large space between countertop and the backsplash and several chips out of the quartz. I called the company and they sent the installers back. They said they would discuss with their boss and get back to us what they could do to fix it. We didn't hear from them so after four business days we called them. Owner had an attitude said our walls weren't straight. My husband asked the owner how many perfect walls he had seen. His answer was none. Which is true that is why we assumed they came and took laser measurements to insure a custom fit. The owner blamed the bow in our wall and took no responsibility and refused to fix the problem. My husband is a contractor so he knew that was not a good excuse. the owner hung up on him. I called back and asked why they didn't tell us they were having a problem getting it to fit to see what we thought and he hung up on me too. I definitely would not recommend these people!

Justice Stonework's gets an A+++ from me! They are friendly and professional from the sales…read morepersonnel to the installers. They have a beautiful selection of stone to choose from that will fit most any budget. I'm extremely impressed with their craftsmanship; pre-cut to fit perfectly; smooth, shiny surfaces; level, tight, unseen seams. This area is fortunate to have such stone craftsmanship available! They show up when promised, prepared, clean and efficient. I can't say enough about these folks other than we're lucky to have them.

WOW! We purchased black galaxy quartz for our new restaurant's bar and I was blown away at the…read moreservice, quality, installation, and professionalism. The purchasing process was simple - Josh walked us around and made sure we knew our options and gave us his professional opinion on what would work best in our space. We were always notified with updates and the timeframe was spot on for installation. The installer, Andrew, and his partner were punctional, communicative, knowledgeable, and hard working. We are due to order a back bar, and it is such a relief to know the team at Mountain Empire Stoneworks will handle the details and take care of us!

The installers and material were fine. Management, on the other hand was incompetent and…read moreunprofessional. If you decide to deal with these people, you should measure everything yourself, because their measurements can not be trusted, and they will hold you responsible for any errors. Also you should demand an itemized estimate, showing the measurements and costs for every piece to be installed. And finally, do not agree to anything verbally - get everything in writing. Here's the story of my experience with them: They sent a guy to do measurements with a laser device, but when the installers showed up, they brought 4" backsplash to cover a space where there had been 5" backsplash. They insisted that I had requested this backsplash, which was absurd. It didn't cover the damage done to the wall after they removed the old backsplash. I absolutely did not request a backsplash that was not the same measurement as the previous one. When I talked to them about it they kept referring to a "contract" that I had signed, but they were unable to produce said document. The only document they provided was the one shown attached. The backsplash was not itemized. They insisted that I had agreed to pay $600 for the second backsplash on the day of the installation. Maybe I did, however at that time, I assumed that I would receive a credit for the incorrect backsplash. A couple of days later, I was concerned that this might not be what they were planning on, so I sent them an email clarifying that I did not want to pay for two backsplashes. (See attached) Someone (Nicki) from their office called in response to my email, and I reiterated that I didn't want to pay twice for a backsplash. Her response was "right!." When the installers showed up with the 5" backsplash, I assumed we were all on the same page. They went ahead with the installation, and when they were done, they presented me with a bill that included $600 for the new backsplash, and no credit for the incorrect backsplash. They would not accept any responsibility for providing a backsplash that simply did not fit, and that was apparently measured incorrectly in the first place. I paid the full amount (basically paying for two backsplashes) because arguing with them was making my 71 year old heart feel sick. Seriously, I'm too old to deal with this kind of crap.

Eli installed quartzite kitchen countertops for me and they are absolutely beautiful! Eli and…read moreKristina were very helpful and communicative throughout the process of selecting the stone, templating, fabrication, and scheduling the installation. I was really nervous about needing to create a seam over my dishwasher, but Eli made it look perfect! The attention to detail was impeccable and their prices were reasonable. I also didn't have to wait very long between selecting my slab and having it installed. I highly recommend Eli Stone and am looking forward to having them fabricate new bathroom countertops from the remnants of my kitchen slab! (I am including photos, but please note, the new countertops are just the first phase of my ongoing kitchen remodel.)

Great small business which is what I love to do business with. Very accommodating and helpful. Went…read moreout of their way to work with in a tight window of time. We will use them any time we need stone work

From start to finish, it was an easy upgrade. They came and measured in a week later and installed…read moremy new countertops and man they look great thank you.

Buyer beware! This company is dishonest and very poor at communicating. We ordered a custom piece…read moreof granite for our bathroom remodel, but unfortunately the sinks were set crooked by nearly an inch, did not fit into the vanity, and instead of them backing their work as they swore they would, they said we should cut wood away from the support arms under the vanity, cut the drywall, and shave the sinks to make it fit. After speaking with 2 different contractors, both warned us not to do this, as it will degrade the structural integrity of both the vanity and the sinks. MGO claims they do this type of stuff regularly, but that is subpar to say the least. They have refused to fabricate a new one to the correct specs and refused to refund us any of our money. Do not do dealings with them, they are unprofessional jack legs.

David remodeled my bathroom for me he done an excellent job . Was true to the price he quoted me…read morewas honest and dependable. If I need anything else done he will be my first call . Linda Houseright

From the owner: I specialize in quality customer service and attention to detail. With many years of experience I…read moream able to bring you a good quality finished result. Kitchen, bathrooms or home improvement.