HORRIBLE HORRIBLE HORRIFIC!!! The manager told me they ordered polycarbonate And when the glasses…read morearrived, they were not. I argued back-and-forth until I finally said I'm going to call the insurance company. The insurance company confirmed that the glasses were not polycarbonate! And I was also overcharged. We got new pair of glasses after lots of back-and-forth. I would not recommend this place to my worst enemy!

What a happy accident it turned out to be! I had an annual eye exam with Dr. DeCanio at Lake Worth…read moreVision Center. When I arrived, I was told he was not there, but no one bothered to call me to let me know. I was about to leave when Dr. Cherry said he would be happy to do my eye exam. Since I was already there, why not? What a blessing it turned out to be. Dr. Cherry actually found something in my eye that was concerning. As he did not have the necessary equipment in his office, he called around the next day and referred me to another practice. Dr. Cherry gave me his personal cell phone number and said I could call him with any questions. He has been co-managing my case ever since. He has always been there when I texted him with questions/concerns. Dr. Cherry truly cares about his patients. Not only is he knowledgeable, he goes above and beyond to be helpful, such a rarity these day. I am so grateful for Dr. Cherry!!!

This office sold out to MyEyeDr and the glasses I paid over $600 are not usable! They tried to…read moreremake them twice but I still cannot use them. I was told that they would not do anything more. Dr Baker is very nice. I had seen her over a year ago and the glasses I received at that time were perfect. Sadly not this current time.

Horrible horrible place. Got there for my scheduled appointment and they said they have been trying…read moreto call me to verify my insurance. Never have a missed call. Also I put online that I did not have insurance when scheduling so why would they call to ask??? Then she tells me well we can take you. You will have to reschedule. I'm like what? And she just shakes her head sorry. And that's it. Horrible customer service! Will not be back! I'll find somewhere else! Dark skin lady was pleasant and sweet. Heavy Spanish lady. BITCH! I work in customer service and that should not be the face of your establishment!!!!!! Find someone new or lose your customers!

Very professional, yet, very personable. The doctor is very thorough and friendly. The staff are…read moreall very helpful and enjoyable to work with.

Being silly at Crystal Clear Optical. They have 2,000 frames on sale from $50 to $110. The staff…read moreis knowledgeable and personable. The store is packed, there were so many frames tucked away that we don't even see.

I live in Manhattan but visit Lake Worth. For the last 20 years I have made sure to purchase my…read moreglasses at Nelson optical. Extraordinary service and care, professional owner managed business, great choice of frames and selection, excellent pricing. I love the Nelson's. Worth that extra trip to visit every time.

Amazing service, everything was so quick and the employees were so nice. Julian helped us out a…read morelot, very kind and professional. The place was clean and everyone was really kind. My experience was great and I will be a returning costumer.

I needed to get my frames repaired due to one of the legs being broken. I originally went to a…read moredifferent location, but they didn't have the frame in stock so I had to come to this location located on military Trail and Forest Hill. The inside was very clean and welcoming. As soon as I walked in, one of the representatives named Sebastian did greet me. I told him that I needed to replace my frame and he immediately looked at my account and found the frames and replace the lens into the new frame. I was in and out of this location in less than five minutes. I love how quick and professional this location is. I may consider changing locations from the other State optical to this one for future appointment.

I am upgrading my initial 2-star rating to a 5-star. Through no fault of their own, Target Optical…read morewas nearly a month late in delivering a pair of prescription sunglasses. When it was ready, they offered a 20% discount for my troubles. That was nice. I appreciate it.

I called today to pay for my contacts and have them shipped. The manager Jens Strepp had left me a…read moredetailed message about the cost $105.58 Mauricio one of the employees there said he could not honor the discount offered by the manager no matter my insistence, he asked me to call tomorrow when the manager is in. I called back to have my Rx faxed to Costco because I did not appreciate the fee not being honored, then Scott answered; our call dropped twice. After the second call dropped, I called and asked what Scott what he was explaining regarding my Rx but he accused me of hanging up on him.I tried to tell him I did not hang up but that I would like the info he was giving me when the call dropped. however he continued to speak loud over me and finally screamed at me saying "LISTEN LISTEN YOU HAVE 2 EARS AND ONE MOUTH LISTEN!!! I tried to explain again the call dropped and he hung up on me. I'm sorry to say that for such a nice manager what horrible staff he has who are driving the customers away. My family, sister family and mom are leaving. I am appalled to say the least about the way I was treated. The saying here applies ... "when the cat is out the mice will play" i'm horrified thinking there may have been patients in office listening to how he treated me. Jens if your patients are not coming back or leaving, now you know why!

I have been ing to Planet Visoon EyeCare for many years. my opthamologist recommended Dr. Hetel…read moreBahkta for my eye condition: keratakonis. I have never had such a thorough examination. She and her staff pay attention to every detail. She had all the latest equipment to diagnose eye issues. I have no issue with her or her office and I have been a patient for over 5 years.

They are Zeiss authorized vision care. I called them to confirm if they could install new Zeiss…read morelenses in my glasses. I was told the only way they'd do that is if I went through the eye exams provided by them. Having the latest prescription - from the University of Washington (UW Medicine) (!) is not good enough for them... shocked. Maybe not. Having been here in SE FL I am slowly getting used to the 3rd world street hustle and shenanigans. Moving on, so should you...

I had an accident while playing with my friend's toddler. He accidently kicked off my glasses and…read morethe lenses popped out/loosen the screws on my eyeglass frame. I explained to the person at the counter that I had bought my glasses at LensCrafters a few years before. This was on a Saturday afternoon. They repaired my glasses and they were ready by Monday. Very satisfied by the great customer service. The care in repairing my glasses.

Have been going here for years for my glasses. Susan and Lorree have always been extremely warm,…read morewelcoming, and helpful. However, I stopped coming for eye appointments because they didn't take my insurance for a while. But then when they finally took it again, they told me I must get the photos done for an extra charge even though I get them done every six months or so at an ophthalmologist, and that just doesn't seem like a good business practice by not making the photos optional.

Dr. Weiss and her able team are wonderful. Very extensive and thorough eye examination, and when…read moreyou need her, she's there. When I had a very bad infection in my eye that had to be treated outside of her office, she made the appointment and made sure that I was taken care of within the hour. When I had a problem with my contact (wrong solution), she was the one that asked me to come in right away to make sure that there was no damage done to my eye. Kudos to you and your team Dr. Weiss! Did I mention that she was recommended by the number one eye institute in the United States?

I have never had such a pleasurable experience with an eye dr before…read more They are located in the strip mall on the side of Whole Foods (next to the Mole Mexican place) The ladies inside are alway friendly and cheerful. Always willing to help. My husband got progressives for the first time ever and he loved them. The insurance covered this pair and we wanted to order him another. It was over $500 for us to pay for it. I told them we had a relative in the business and asked if she would give us the distance between the pupils and not only did she do that, she even marked the distance on the top to bottom for us to get them made from another place. Thats how you keep business coming back. We will always go here. I had an issue with my glasses and I brought them in and they are remaking them right now. There was a hiccup with my appt to get the glasses remade, but they were so apologetic and friendly it was OK. A simple mistake. Great team here

At this point Dr binning is a criminal. I went LAST JAN for my yearly appointment. I ordered…read moreglasses and contacts like I always do. I pre paid for them like I always do (I've been going to him for almost a decade). Doc said it could take up to 8 weeks for the order to come in due to back orders with the contacts, no problem. About 10 weeks later I start making calls and nothing. I have been consistent in calling and even the voicemail became full. About 3 months ago in a last ditch effort to contact the Dr and not have to file a theft report with the sheriffs office in order to get my money back, I left a negative review on google. low and behold I get a reply to my review saying to be patient he was in the hospital. so I waited. at this point I find it hard to believe he has been in the hospital for a year. and even so if he has it's still his responsibility to have an employee or family member reach out to the patients and fill them in. So as of now I'm out over $430 and still have no answers 8 months after ordering

This place has such great customer service. The Doc was super easy going. Everyone was masked up…read morebut did not make a big deal if customers were. The Doc gave me an eye exam and was soooo thorough and attentive. I got progressives for the first time and they took the time to explain and educate me on all my options. I highly recommend this place!