HORRIBLE HORRIBLE HORRIFIC!!! The manager told me they ordered polycarbonate And when the glasses…read morearrived, they were not. I argued back-and-forth until I finally said I'm going to call the insurance company. The insurance company confirmed that the glasses were not polycarbonate! And I was also overcharged. We got new pair of glasses after lots of back-and-forth. I would not recommend this place to my worst enemy!

Time for new glasses. My first visit. Told my Uber driver I wasn't exactly sure where they were,…read morebut she said "that's where I get my glasses. I love them." Thumbs up before I even walked thru the door. All the frames were marked with the price, a huge plus! Frames under $200 were in a separate display. It's a busy place! I had a great exam by Dr Cherry. I didn't get progressive lenses because I take my glasses off to read. Cheaper lenses, so I got the frames I absolutely loved. I only had a back up pair, that was missing an arm. They fixed them with a new arm on one side that is really close to matching. I was really impressed. No one tried to upsell me or did a bait and switch on the prices of the frame. Wow, what a great experience.

This office sold out to MyEyeDr and the glasses I paid over $600 are not usable! They tried to…read moreremake them twice but I still cannot use them. I was told that they would not do anything more. Dr Baker is very nice. I had seen her over a year ago and the glasses I received at that time were perfect. Sadly not this current time.

Horrible horrible place. Got there for my scheduled appointment and they said they have been trying…read moreto call me to verify my insurance. Never have a missed call. Also I put online that I did not have insurance when scheduling so why would they call to ask??? Then she tells me well we can take you. You will have to reschedule. I'm like what? And she just shakes her head sorry. And that's it. Horrible customer service! Will not be back! I'll find somewhere else! Dark skin lady was pleasant and sweet. Heavy Spanish lady. BITCH! I work in customer service and that should not be the face of your establishment!!!!!! Find someone new or lose your customers!

Being silly at Crystal Clear Optical. They have 2,000 frames on sale from $50 to $110. The staff…read moreis knowledgeable and personable. The store is packed, there were so many frames tucked away that we don't even see.

I was actually at another store but as I walked by, I went in to this store. The staff there is…read moreexceptionally kind, knowledgeable and helpful. As it turned out, I did not order any glasses but I will! They have a nice selection and prices are very fair.

I live in Manhattan but visit Lake Worth. For the last 20 years I have made sure to purchase my…read moreglasses at Nelson optical. Extraordinary service and care, professional owner managed business, great choice of frames and selection, excellent pricing. I love the Nelson's. Worth that extra trip to visit every time.

I needed to get my frames repaired due to one of the legs being broken. I originally went to a…read moredifferent location, but they didn't have the frame in stock so I had to come to this location located on military Trail and Forest Hill. The inside was very clean and welcoming. As soon as I walked in, one of the representatives named Sebastian did greet me. I told him that I needed to replace my frame and he immediately looked at my account and found the frames and replace the lens into the new frame. I was in and out of this location in less than five minutes. I love how quick and professional this location is. I may consider changing locations from the other State optical to this one for future appointment.

I am very dissatisfied with the customer service of this center…read more I bought two pair of glasses for my mom a few days ago. The service that day was amazing. Two days ago I received the first pair of glasses and my mom was unable to use them for reading as she cannot see any letters with them. We visited the optical center yesterday to address this concern. I was advised to have my mother continue wearing the glasses while allowing time for her to adjust. When I asked about alternative solutions, given that I paid for glasses that she could use effectively, Sebastian informed me that I could obtain a new eye examination elsewhere and bring it the updated prescription, she would then receive a replacement of her glasses at no additional cost. I asked if they would recommend any ophthalmologist but I was told they did not have anyone to suggest. I then asked Sebastian to provide written confirmation by email of his offer anticipating that it could take longer than a few days to get a new evaluation but he declined, stating that they could not provide such written confirmation and I would need to rely on what he had told me verbally. I then requested to speak with a manager, but I was informed that he was the only person available to help me with that issue at the time. I paid more than $1000 for these glasses, yet my mother still does not have a pair she can use properly for both distance and reading. I would appreciate your prompt attention to this matter and a written response outlining the next steps to ensure that my mother receives glasses that meet her visual needs.

I am upgrading my initial 2-star rating to a 5-star. Through no fault of their own, Target Optical…read morewas nearly a month late in delivering a pair of prescription sunglasses. When it was ready, they offered a 20% discount for my troubles. That was nice. I appreciate it.

I called today to pay for my contacts and have them shipped. The manager Jens Strepp had left me a…read moredetailed message about the cost $105.58 Mauricio one of the employees there said he could not honor the discount offered by the manager no matter my insistence, he asked me to call tomorrow when the manager is in. I called back to have my Rx faxed to Costco because I did not appreciate the fee not being honored, then Scott answered; our call dropped twice. After the second call dropped, I called and asked what Scott what he was explaining regarding my Rx but he accused me of hanging up on him.I tried to tell him I did not hang up but that I would like the info he was giving me when the call dropped. however he continued to speak loud over me and finally screamed at me saying "LISTEN LISTEN YOU HAVE 2 EARS AND ONE MOUTH LISTEN!!! I tried to explain again the call dropped and he hung up on me. I'm sorry to say that for such a nice manager what horrible staff he has who are driving the customers away. My family, sister family and mom are leaving. I am appalled to say the least about the way I was treated. The saying here applies ... "when the cat is out the mice will play" i'm horrified thinking there may have been patients in office listening to how he treated me. Jens if your patients are not coming back or leaving, now you know why!

Needs better Customer service! My husband got glasses there…read morethe insurance paid a portion and he paid over $400 from his packet, his glasses were for distance but he sees cloudy at distance, went back they said were fix but still not clear he doesnt want to go back i told that to the lady at front and she made a gesture like dont care i told her you dont care but the owner care!!what an attitud In my case i got the ones the insure covers, but i see two cloudy dots went back the lady cleaned them and said dont see anything, but i still so i went again and this time she said i scratched them, i have them for two days didnt drive with them or anything! My old glasses i have them for 3years She said they have nothing to do with the glasses they dont make them there so i said but you work with the insurance u have to be responsible!she is sending them back but thats it! After this will go someplace other place! Do not recommend !!

Very over priced deducted 125 for what they thought ins would pay when in fact they paid 319…read more Instead of charging me what should have been 422. The charged me 616. And refuse a refund. They added back a courtesy refund if 106. Which was their explanation of why they dont owe me 194...who does that??! I will never go there again!

They are Zeiss authorized vision care. I called them to confirm if they could install new Zeiss…read morelenses in my glasses. I was told the only way they'd do that is if I went through the eye exams provided by them. Having the latest prescription - from the University of Washington (UW Medicine) (!) is not good enough for them... shocked. Maybe not. Having been here in SE FL I am slowly getting used to the 3rd world street hustle and shenanigans. Moving on, so should you...

Time for new glasses, and came to look at Planet Vision's Yelp reviews. I remembered how at my last…read morevisit there they pulled a bait and switch with the frames. The frames are all unpriced, so you have no idea what price you're picking out. I had picked out a few, they asked which I liked best. Went for a thorough exam with the Dr. I came out and all the frames I'd picked were put back in the rack. My favorite was still there and even though I kept asking the price, during my selections, they said not to worry, they would make me a deal. They were the most expensive. If I remember correctly they were Dior frames, almost $600. By that time I was so over looking at frames and the thought starting over from scratch was way past disturbing. I'm on disability and Medicare and I felt I was pressured into high priced frames. I remember wanting to walk out but I was already charged for the exam. I'd been going to this Opticial practice since the 1990's when Dr Hilton owned it. There front office practices leave a lot to be desired even if the exam with Dr Bhaktra is top notch.

Have been going here for years for my glasses. Susan and Lorree have always been extremely warm,…read morewelcoming, and helpful. However, I stopped coming for eye appointments because they didn't take my insurance for a while. But then when they finally took it again, they told me I must get the photos done for an extra charge even though I get them done every six months or so at an ophthalmologist, and that just doesn't seem like a good business practice by not making the photos optional.

I came here for an eye exam and LINDA was absolutely amazing she was very kind and helpful she made…read moremy experience welcoming and less scary. She makes this location great. However Lorene was not nice and had an attitude towards me. If you make an appointment here definitely ask for LINDA. She will get you right.

Dr. Weiss and her able team are wonderful. Very extensive and thorough eye examination, and when…read moreyou need her, she's there. When I had a very bad infection in my eye that had to be treated outside of her office, she made the appointment and made sure that I was taken care of within the hour. When I had a problem with my contact (wrong solution), she was the one that asked me to come in right away to make sure that there was no damage done to my eye. Kudos to you and your team Dr. Weiss! Did I mention that she was recommended by the number one eye institute in the United States?

I have never had such a pleasurable experience with an eye dr before…read more They are located in the strip mall on the side of Whole Foods (next to the Mole Mexican place) The ladies inside are alway friendly and cheerful. Always willing to help. My husband got progressives for the first time ever and he loved them. The insurance covered this pair and we wanted to order him another. It was over $500 for us to pay for it. I told them we had a relative in the business and asked if she would give us the distance between the pupils and not only did she do that, she even marked the distance on the top to bottom for us to get them made from another place. Thats how you keep business coming back. We will always go here. I had an issue with my glasses and I brought them in and they are remaking them right now. There was a hiccup with my appt to get the glasses remade, but they were so apologetic and friendly it was OK. A simple mistake. Great team here