Customer Service Repair Communication…read more I have nothing but amazing things to say about Legacy Auto. The owner is amazing, very personable and fair with his pricing. Jim at the front counter is always friendly with me and my family. They're a very welcoming shop that takes great care of my vehicle. I've had major repairs, and very minor things replaced on my vehicle. I've really appreciated the communication and the honesty that comes from Legacy, as it's hard to find that with mechanics now a days. They want you to fix everything and nickle and dime ya, not here Jim has always been very quick at getting back to me with quotes, eta of fixed vehicle, etc. Thanks for taking the time to read my review, consider choosing Legacy Auto for your next repairs, you won't regret it a loyal local customer since 2024

Alex and the staff run literally the most trustworthy auto shop I've ever been to. They will…read morebreakdown exactly what needs to be done to get you safely back on the road. For the work they do, they could charge A LOT more, but they are honest! Most impressively though is how they stand behind their work and make sure customers are taken care of. Literally the best.

I would not recommend buying a vehicle from Mills Honda. I bought a used 2013 CRV. Came with a 6…read moremonth 6000 warranty that covered nothing. Been in and out of their shop since bought. Engine light came on and off also TPMS (which they did fix) the first week I had it and now back in after 2 and half months engine light is on again supposedly they figured out what it was BUT it will cost over $400 out of my pocket (even though have warranty they offered) just to get where the problem is and to see where it's leaking then plus the parts to fix but don't worry they make it sound like they are easing your mind having this warranty. Do not take their warranty they offer and make sure you get everything wrote down. I feel like I got taken advantage of, they do have great salesmen they make you believe they are way better than mom and pop shop and they are far from it. Service manager is NOT easy to deal with. Does not reply to voicemails, my car sat there for a week I ended up stopping there and talking to connor the salesman who sold me the car to help get an answer. If you buy from them make sure it's brand new (factory warranty) or lease you might be ok BUT I guarantee I will never buy from them or recommend them. Which they just lost out on possible two more car sales considering parents are looking and soon to be 16yr old. Just don't want anybody else to deal with this headache. Lesson learned the hard way.

I keep wanting to give them the benefit of the doubt, but it isn't worth it. Took my car in for an…read moreoil gasket change and to check why the check engine light was coming on. When I picked up the car, they ran the diagnostics for the check engine light. The codes were listed on my invoice but nothing was really checked. They just cleared the codes. Then the service manager tells me he took the car for a 5 mile ride to make sure it was okay but when he was driving the VSA light and the triangle light came on. Didn't say anything about checking out why this happened. Told me to drive it awhile and maybe they will go off. What service place sends you home with warning lights still showing on the vehicle? I don't really think this place knows how to repair cars. I told them I would more than likely be calling on Monday to make yet another appointment and the service manager said, "no problem, we won't charge you for another diagnostic check". I would hope not. They should have fixed everything before I left. I was so taken aback I didn't know what to do. Yes, I should have demanded they repair the car then and there. However, it was Friday at 5:00 and I believe their mechanics had already left for the day. They have had more service managers in the short time we have been taking in our car. I'm in the market for a new car and love Honda but knowing how this place operates makes me realize this is not the place to purchase a new car. If their sales force is like their service people, how could you justify buying a car from them? Honda called to check on our satisfaction of service and my husband told them what happened. They said they would call on Monday. So far no phone call. We will be calling them today. Anyone know of a good mechanic that is reliable and works on Hondas?

Five-star service for my repair! My seasonal camper received damage from a recent storm in the…read moreBrainerd Lakes area. One of my windows was broken and I needed a quick repair so I didn't get rain inside. I received a recommendation from a camper repair guy that I should contact Gull Lake Glass to replace the window pane. So I called and talked to them about the repair. They walked me through the repair estimate, cost, and length of time. I scheduled an appointment with the hopes work could be completed in the same day. I brought my window to them just after they opened and they got right to work. They quoted me same day replacement. After about 3 hours, they called with the finished window. Amazing!!! I picked it up and got it installed in time to keep the rain out. The window pane was originally glass and I replaced it with plexiglass. As you can see, it looks identical and really nice!! And, the cost was less than originally quoted which was a huge bonus! I would take my glass replacement here again. I can't speak to a new glass product, such as a glass shower door or other project, but if they treat that in the same manner, I'd use them for that too! Thank you!

My window looks great! The customer service was not!…read more I was verbally assaulted by the woman behind the counter. I know why the counter is so high now,to keep her in. All I kept saying is Wow. Never have I had someone yell at me like she did.

Outstanding service! This is by far the best place to have your vehicle repaired. I really like…read morethat you can drop off your vehicle after hours at your convenience for repairs the next morning. Definitely helpful with busy schedules. They stand behind warranties on parts also. They do get busy so if you can wait I definitely would wait instead of going anywhere else for repairs. I recommend this place to everyone.

I bought a 2018 Toyota C-HR from Lake Country and when it hit 60,000 miles there was a whine…read morecoming from the front. It was still under warranty so I brought it in to be looked at. They said it was nothing to worry about. So now I found out that the transmission is a CTV and they fail completely. They knew that and sent me away. So now my car is failing me. I had hopes of driving it for many more years and trusted the Toyota reputation. I don't trust Lake Country now because they failed to do what was right. My husband passed away and now on a reduced income I am faced with needing to replace my car. Very disappointed in Lake Country and Toyota.

I came from afar to get the truck I wanted, which to be honest, wasn't easily found. Kole took…read moregreat care of my needs from the moment I contacted the dealership from home He gave me a fair price for my trade-in, responded to my questions quickly, and make the process quick and simple. The sales manager was also quite helpful and made it a point to be sure my trip from Wisconsin wasn't wasted. I like their no bullshit, matter of fact style of doing business. Our meeting was relaxed and comfortable. The friendly conversation wasn't forced. It's nice to buy a car from other "Drivers" and car lovers - they get it. We could have chatted for hours. Car buying is supposed to be fun. Well, I found that Lake Country Toyota still believes that and does everything they can to carry that tradition forward. By the way guys, my wife was stunned when I picked her up from work in her new pickup. I think she loves it more than she loves me! I'm glad you were a part of it and helped make it happen.

Allways helpful and thorough. Had my car in today, just stopped in. They had time so put it through…read morethe paces and discovered I need new Brakes on the front end. I knew something was awry as I was having issues. So was happy to see they could quickly diagnose the problem. They can get it in tomorrow and do the job. Quote was with in reason for the job. So will get her fixed tomorrow. Thanks to the team, Cody, Gordy, Al and of course Melissa..............

Always Awesome. I've been a customer for years and won't change. They are knowledgeable and…read moresuper easy to work with!

i'm the kind of person who generally never writes bad reviews unless I feel it necessary to warn…read moreothers. I would rather give good reviews and give credit where credit is due, but dealing with Maximum Motorsports, was probably the worst customer service I have ever dealt with in my life. staff is friendly and that's the only reason they got one star, but nice doesn't equate to good business. not good communication on orders, there was NO communication at all. not one phone call. I felt like a burden having to continually call in asking for pricing, quotes, ETA on orders, anything... and I got nothing. my business is for sure going elsewhere.

I have purchased three used motorcycles from them and they have serviced each. Their reputation is…read moreexcellent and their customers come from all over the state. They sell used motorcycles only and offer servicing on older machines.

I have used Advanced Auto Repair for a number of years now. I have been VERY impressed with the…read moreknowledge and experience or their automotive technicians. The communication between the shops and customer is also a huge benefit. Chris, the Service Manager, converted pertinent information to me regarding two scheduled repairs one 1 1/2 week time period. The estimate was exactly what was quoted...no surprises. Their price point for repairs are very reasonable. My son also has selected Advanced Auto Repair for his automotive repairs.

This is probably the most honest and ethical auto repair company I've ever done business with. They…read moreare extremely knowledgeable, fair to deal with and will never try to gouge you. My latest experience proved to me to " skip" the dealer and give Chris and Mike a try!! You will be happy and your wallet will still be full