They did a great job with my 2016 Honda CRV And even excepted a Groupon coupon for the job and did…read morenot charge me a penny extra. The atmosphere is friendly and have a very comfortable large safe waiting room. The best was the front end guy is great. He should actually be selling cars he's got a great personality I would probably make a killing selling cars. Thanks guys I'll be using you again, Ryan

i brought my truck dodge 2500 diesel 2001 to get an estimate on takeing off after market fuel…read morefilter assembly, lift pump and what ever else had to be taken off to bring it back to factory. I paid them $55.00 up front they have never called me and I've been down there 3 times and I haven't got the estimate I told them I wanted my $55 back last time down there 45min. drive they where suppose to call to settle this problem, I told them it's in another garage being taken care of the service manager was polite but not the one who I dealt with. thanks bill phelps

I am pleased to say I have found a repair shop that can actually do repairs. Whether it is body…read morework you want to have done or routine maintenance the staff at Sirum's will get you up and running again at a fair price.

This is a shop that does not stand behind its work or its warranty, attempts to sell you work you…read moredon't need as a solution, and then refuses to take responsibility even when the evidence is clear enough that the Northwestern District Attorney's Office took the case. My catalytic converter was replaced at Leon in Feb 2025 at 160,318 miles. It started to leak in April 2026 at 172,001 miles. It was still under warranty. Shippee Auto flagged the leak and said I should go back to Leon to have it replaced. Leon checked the leak on 5/15/26, confirmed it was coming from the other catalytic converter (the much less expensive one), and wrote me an estimate for work I did not need. I went back to Shippee's for something else, and they confirmed for a second time that the leak is coming from the catalytic converter Leon replaced. Anita Wilson, Consumer Protection Coordinator at the Northwestern District Attorney's Office, agreed to take the case. Ben, the owner of Leon L Sirum Co Inc, spoke to Anita on August 12th. He said he would work with me on the warranty, but I would have to find a way to get the part to him. The problem is I live 5 hours away now, and I already made the trip for him to tell me the leak wasn't in the part he replaced. Ben said the reason I have to transport the part is the negative reviews I posted about his business. He stated to Ms. Wilson that he personally looked at my vehicle and that he did not do anything wrong. If he did not do anything wrong, why would he be willing to work with me on the warranty of a part he claims he did not replace? Instead of doing the right thing, he tried to leverage the removal of my negative review to get me to transport the part to his shop. I agreed to remove the review after the issue was settled, and not before. That was not good enough for Ben. Instead, he wanted me to transport the part myself or remove the negative reviews without any guarantees that the warranty would cover the cost of the work.

I recently used Green Light Auto Center while I was in town caring for my mother during surgery on…read morea semi emergency basis. I was referred to their services by word of mouth and I am thrilled to have had them work on my vehicle. I was only going to be in town for a short period of time. I dropped my vehicle off on Sunday evening with information on what I needed fixed. Before 9am on Monday, I received a call advising that there was another issue... normally, this would send red flags. Matt explained to me that this other issue would likely not allow the service engine light to clear but in no way did he try to sell me the repair, in fact, he had not even priced it out when he called me to notify me of what he had found. I asked Matt to do all the repairs and even with the added issues, he was able to produce the finished product within one day. I can't thank Green Light enough and will continue to get my repairs done there. My mother has used a car repair service in the area for greater than 20 years and will now be switching to Green Light's services. Super friendly, super knowledgeable, and wonderfully efficient with the most reasonable prices around.

We bought a car and just over a month later a light came on. We brought it to Subaru and they said…read morethe seller 99% likely knew this was an issue because it takes 400 miles or so for the light to trigger. Matt did not honor any warranty and it is an expensive fix.

Zbylut Motor Works has been our go-to garage for years, and they consistently provide outstanding…read moreservice on our German cars. The technicians are highly skilled, detail-oriented, and clearly take pride in their work. The prices are very fair for the quality and reliability they deliver, and the turnaround time is always reasonable. Our cars run beautifully thanks to their care--highly recommended for anyone driving a European vehicle.

Vehicle brought in and was diagnosed within hours. Picked up same day. Similar experience as last…read moretime. Ease of mind and quality service goes a long way. Thank you again. Rob McAllister Amherst

Used them through my AAA membership and they arrived quickly and were able to help me out with my…read moreproblem.

Used AAA when broken down on the side of route 2. The tow truck had a great response time, the…read moredriver called to let us know he was on his way and check to make sure he had the correct location.

amazing staff wonderful reasonable prices very very very very very quickly and amazingly safe cars…read morewonderfull staff deff been going over 15+ years - Matt R is awesome

Had the check engine light illuminate on my 2011 civic, 150K miles. Cherry Rum said bring it by…read moretomorrow, no appointment needed. Pulled up, the busy person answering the phones popped out and stuck a reader into a port above my gas pedal, which reported a minor emissions leak. I realized I had had the gas cap loose for a few days last week. She said, yup, that'll do it! She cleared the warning, check engine light is off, in and out in literally 5 minutes with a big smile on my face. Wish there were more than 5 stars!

Company never made good on selling me a defective vehicle, frame cracked after less than 9 months…read moreof driving, still paying for it while it sits in my driveway. Think of a typical sketchy dealership that gets you into a shady deal and this place is that stereotype.

TLDR; I was initially very nervous about buying a car from this dealership - from the start I had…read moremy guard up - everyone has heard the horrible stories about buying from one of these 'sketchy' side of the road used car dealerships. However, my fears were all proven wrong in the end, and I'm now the proud owner of a rare fully loaded Audi that I got a fantastic deal on - under 50K miles for about the private party KBB book. New England Auto let me take the car to a mechanic an hour and a half away, and was communicative with me throughout the process. I think there are probably a lot of really good deals on this lot due to the remote location and small dealership. However, the purchasing process had some flaws, which is why I'm subtracting a star - for the full play-by-play, read on below: ----- I stumbled across this dealership looking for a very hard to find Audi, so I made the hour and a half drive out to western Mass to see it. The car looked great, but they only had one person working there (his name was Corey), and he was nice and let me take it out for a test drive alone. It drove wonderfully, but I insisted on taking it to my mechanic all the way back home, which to my surprise, was allowed. So, I drove it an hour and a half back to my mechanic, who inspected it, and said "This is the cleanest pre-purchase inspection I've done in a long time." There was nothing wrong with the car, it was in great shape! So, I drove back to the dealer, having fallen in love with the car during the essentially 3 hour test drive I had. However, the buying process was not quite as smooth - Kurt wanted to wait for the cashier's check to clear before handing over the title, which I wasn't okay with (again, I had my guard up). In the end, after several calls, I suggested that they call the bank to verify the check was good, and he agreed to deliver the car to me, which they did a couple days later after expediting obtaining the title for me (they did not have the title on-premise). To be fair, my situation was a bit unusual, since I wanted to register the car myself at the RMV (instead of the dealer registering it for me) since I was on a time constraint. You may have a different situation if you want them to register the car for you. Two nice gentlemen delivered the car, and signing the paperwork was surprising quick, it took all of 5 minutes at most. They handed over the title and keys and I had my dream Audi! I've driven it almost a thousand miles, and true to both the dealer's and my mechanic's word, I've found the car to be in excellent condition, aesthetically and mechanically. To Kurt and his employees: I would recommend trying to smooth out the purchasing process a bit more to make future customers feel more comfortable. While I'm sure intentions were good, asking for a holding deposit on the car before I even saw it made me feel nervous (I declined), and I don't feel that my desire to hand over the cashier's check and get the title at the same time should have been met with so much resistance initially. These things can make a big difference when it comes to feeling comfortable when making a purchase this big. Props for letting me drive the car so far to the my mechanic though, and for being accommodating with my unusual situation. Anyways, overall, very pleased to have done business with New England Auto Network, and I would do so again. I got my dream car in great shape, at a great price!

.Worst experience ever. No one is certified. there performance sucks, counter dude is rude. over…read morecharged??? understatement. Only the large man behind the counter basking in his own farts which stunk out the entire waiting area. beware go elsewhere

I've been a customer for over 10 years. I really wouldn't want anyone else to work on my car. I'm…read morenot family, not close friends, just a lady whose Subaru they faithfully repaired for 15 years. The prices are very fair and they've always gone the extra mile to save me money when they can. It isn't a big flashy business, just an honest one. Say hi to Terry and Mark. Tell them I sent you.