Several years ago I had the worst experience at the Greencastle office, after having some others…read morethat were not the best. This time the lady mentioned and another gentlemen had me in tears when I was asking for help to mail a package overseas; so rude. I can't believe they are still there. Ever since then I drive to the Shady Grove office where Teresa is a gem and always willing to offer any help needed.

They picked the most unfriendly and rude woman to run the front desk. She helps the ones she knows…read moreand makes mailing things a pain for people she doesn't. Switches up her stories every time I go in there with the same prepaid labels, anything to make your time there more inconvenient. It's the blonde middle aged woman. Do yourself a favor and drive the extra few miles to Shady Grove P.O.

I thought I was making an appointment to have documents notarized for work. Turns out, I was…read moreactually scheduling a pointless drive across town to be treated horribly by one of the two women on staff. The only thing more bizarre than her hostility was the fact that I'd made sure to confirm my appointment beforehand. So if anyone needs a notary at this location, let me be the first to inform you that the notary leaves at 5pm (despite the fact that she schedules her appointments until they close at 6pm). It's the kindest way you'll ever get that information, despite the fact that both their location's website and their location's online appointment system states otherwise in multiple places. **Head to the new UPS near Walmart Drive for notary services, where they treat their customers like human beings - ask for Tabitha!

Very helpful and friendly staff. Always willing to help. Will give you reminder calls as well to…read morepick up.

Chloe and Sherry always go above and beyond to make sure that my brother Ed and I are always well…read moretaken care of. Thanks for great customer service!!!!

Jack went above and beyond to make the line super quick, he took initiative without being told…read more He helped three customers within 4mins including myself.

I had a $1400 desk shipped, which was routed through the FedEx Hagerstown Terminal to Falls Church…read more After tracking the package online, it showed as sitting in Hagerstown for a week. It also said the barcode was damaged, so it was being replaced and they'd update the delivery ETA. After working with customer service at the company I ordered the desk from, they were trying to contact FedEx because their records still said sitting in Hagerstown for some reason. Then I get a phone call from a random person saying they have my 60lb package at their house 30 minutes away, and I need to go get it. I thought this must have been a mistake, but it was not. The driver delivered my desk to this person a week ago. We had to go get it that evening, and our addresses were not even REMOTELY similar--not even the same city! My address is clear as day on the package, there's no mistaking it. Someone just dropped a $1400 package at a random address. I've filed my complaint with the company using FedEx for shipping who will contact the terminal too. To say I'm unhappy about this is the understatement of the century.

This is one of the best FedEx Office locations I've ever used, and it's kept me coming back…read moreregularly. When FedEx first took over Kinko's, the previously excellent service plummeted at many stores. This Hagerstown location on Garland Groh, however, has incredible customer service. My prints are usually available ahead of schedule, and if the staff even suspects any problems, they always offer to fix them. The same is offered to everyone who enters, in my experience. Today, while I was using the self-service machines, for example, multiple customers were given labor and cost-saving advice--both for FedEx services and for other companies entirely (e.g. a woman was advised that she might avoid returning car parts to Amazon in the future by adding her car to her profile there). Sasha and Amanda are among my favorite employees, but I haven't yet met one who wasn't experienced, professional, kind, and helpful.

Great variety of services offered. Thus us more than just a place to send packages. Great personal…read morecustomized services

From the owner: At Postal Plus we treat all our customers like family! So you know we will do our best to take care…read moreof any and all your needs. We offer a multitude of services like shipping, Packaging, handling, Notary, Scan, Fax, laminating, passport picture, same day delivery, copying and more! Come by, say hello, and learn what all we have to offer you!

I don't know how best to rate fedex, but of all shipping and tracking services, fedex is the…read moreworst. I get notification that the package will arrive during three different times and the latest, before 8pm. Come on, use the technology available and don't make us wait all day. This is ridiculous.

Doing your job, ! not dropping packages! Having pride in your work! Better ethics to do your job…read morecorrectly! Package made it 2700 miles to Hagerstown from Oregon gets broken in the last 60 miles between Hagerstown and Cumberland.

They have the Nicest and Kindest People in this store! A couple of older ladies usually run it and…read moreare knowledgeable, friendly, and kind. I take all my packages there and never have a problem. I saw a couple of negative comments on there; I am guessing those people could benefit from therapy because this place is awesome.

Tried to return a package that had a pre-paid label. When asked what was in the package, I told the…read morelady that it was a holder that hooks onto a belt. She inquired what it was used for and I told her that it was for gun parts. She refused to ship it for me, although it was not a gun, it was not even bullets, it is a holder made out of material. She said they will not ship anything to do with guns! See the photo for the scary cloth pouch that they will not ship.

Hired C&F to pack and ship family heirloom furniture to TX and AZ from MD…read more The collection included About 20 pieces including a bowed front glass China cabinet, framed mirrors, tables, chairs, bookcases, and accessories in excellent condition. Overall it was an excellent experience- really impressive performance really. I've previous top- notch experience with C&F so my expectations were already high. Yet to say they super exceeded my expectations this time would still be an understatement. The pickup crew was professional which instilled confidence. Communication on shipment status was good. Their advice on how to prepare, ship, and insure was valuable.......overall, just as you'd expect from a quality organization. There was a delivery issue- not C&F's fault- yet they stepped up to take care of it. Wow! This was a big deal as it demonstrated how committed C&F was to customer satisfaction. Incredible really. Even Dave L. called afterwards to check on my satisfaction. Wow! As for value....... The quoted price was accurate, and they waaay over delivered IMO. So, I'll continue to trust C&F without any concerns. Thanks C&F I'll be back

We recently used Craters & Freighters of Washington to ship family China to our daughter in St…read more Paul, Mn from Northern Va. What an excellent company to deal with, from the initial online quote request to the final delivery of the China! We had online updates throughout and the office staff could not of been more helpful.

Please give this establishment another try, as the new owners have made a HUGE difference!…read more I won an online auction and this Mail It All location was handling the shipping of my items. I called as soon as I had an issue regarding the item arriving when we were out of town. The store manager, Elle hand held my entire transaction.. from requesting the auction house to drop off my item to them early, to prioritizing my invoice and expediting the overall process. I am eternally grateful to Elle and can't say enough wonderful things about her. If the other employees at this location are half as great, this store will be super successful!! Thank you, Elle! Hope to work with you again!!

i had a problem but they are working on it. i appreciate the hard work they are doing to remdy a…read moredifficult situation and look forward to its conclusion.