Absolutely terrible. Really just awful, across the board. 1. Bad work - paint on my car began peeling just days after the repair 2. Slow work - estimate was 2 weeks. Turns out to be 6 times longer because of something DIFFERENT that THEY broke during the repair. 3. Horrible Customer Service - Made no attempt to apologize or rectify the situation in any way. I would be ashamed to be associated with this business, and I will make sure to continue to spread this message. Hopefully I will be able to save another poor soul from my fate. read more

Greenbrier Collision Center - Body Shops Near Me - Chesapeake, Virginia

HORRIBLE EXPERIENCE. BRING YOUR CAR ELSEWHERE!!!! This shop took two full months to repair minor dents in my lift gate. They then broke the rear windshield glass of my car upon repairing which led to further delays. They had the wrong glass delivered twice before finally getting the correct one and giving me my car back. When I requested that they waive my fee they did not accept and stood by their work! Beware of this shop! read more

The entire process was professional, courteous, and on time. The workmanship is excellent. Kudos to the bodywork pros. The consultant George Nicholls was on point every step of the way. From estimate to on time completion, keeping us informed. Reception was also very professional, efficient, and courteous. Thank you Gabby Frederich. I would highly recommend this business. read more

They were very efficient & helpful And allowed direct payments Other collision centers required insurance payments

From my first phone call to the last pick up, the service was top notch! Accidents are stressful, but Bill M. and his team made this a much easier challenge! The receptionist is so friendly and welcoming. She greeted me by name each and every time we spoke. She interacted with me as if I was a life long customer! Bill treated me like family, taking good care of me and my car. He kept me updated and the car was repaired much quicker than I ever expected. When I picked it up, it looked amazing! Hopefully, I will never need them again, but if I do, there will be no hesitation on my part! I will highly recommend it to anyone! read more

I can't give it a half star because they won't let me. Very disappointed. I'm very upset. Not professional at all. I will never go back again. I'm still going back to fix issues. read more

Greenbrier Collision Center - Front door - Body Shops Near Me - Chesapeake, Virginia

We all want to keep our cars looking brand new. When someone either hits your car or you have a mishap, you need to go to the Southern Collision Center. They make it so easy for the customer. You don't leave your car waiting for days for the parts to come in on top of the number of days it takes to repair.. They use a fast track system (If your car is drivable.). 1. SCC assesses the damage 2. Place order(s) for the parts they will need to fix the damage 3. Pre prep. the parts 4. SCC will call you to set an appointment for repair. 5. You drop off your car 6. SCC makes it easy for you to either rent a car or they will provide short distant drop offs. 7. Based on your repair, you could have your car back in less than 4 - 6 hours. 8. Your car is returned to you looking beautiful with a bonus interior and exterior wash and clean. My repair took about 4 hours. The pictures say a thousand words. Just check it out and enjoy the best customer service and body repair in the Hampton Roads area. read more

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This is by far the worst body shop I have had the unfortunate opportunity to use. My car was returned to me with parts missing and parts not fixed. When I brought this to the manager's attention, he made an off color remark about beating employees. A week later I was told to come back and have the remaining repairs done only to find out the wrong piece had been ordered. I spoke with the director and he assured me that about 90% of their repairs go fine. I guess I was part of that large unlucky 10%! read more

These guys did not repair damage that was included in my insurance claim and wanted to argue about it. I dropped my vehicle off and told the women at the front desk to just pay it in full since my insurance already gave me the money for the repairs and i needed to pay the deductible. I corrected her on the amount she had on my folder cause the wrong amount was written down 100 less. I paid her and she files it 0 balance. I come to get my vehicle and there is still damage. I notify jessica gee, she says that its not from the storm and literally says its going to be a bitch to get out that the body shop is going to have to repair it. Not the outside paintless dent repair they hire. I told her well i dont care you already told me it was going to be longer for that dent and larger dents above my door when i dropped it off so figure it out call me when its fixed plus its included in my assessment so it should have been fixed before you waste my time to pick up a still damaged vehicle. I left with the rental and she calls me two days later says they aren't doing the repair and I'm being charged out of pocket a day for the rental since they finished the repairs two days ago. Mind you i work over night shift and got her message when i woke up. I drive over there to get my car and just handle the issue through my insurance company since southern collision hasn't been any help. Then the front desk asks me for 100 dollars since she charged me the incorrect amount when i dropped off the vehicle. The 0 balance on the folder is one lined. Jessica Gee's customer service was terrible and none of the managers knew anything when i went and picked up my car and told them another body shop was going to finish the job they hired outside help to do and wasn't even done. Please do not bring any vehicle to these guys. Complete garbage and idiots working here. This place is not even in my insurance companies approved repair shops and the only reason i took my car here was the major overflow from the storm that happened in the area. Thanks southern collision for the added stress and headache. read more

We recently went through here because we purchased our vehicle through the Southern Auto Group. My wife was involved in an accident and the biggest headache we had was dealing with the other insurance company through the body shop. Hopefully the issue was the other insurance company. We were quoted at 30 days yet it took more than 45. I wouldn't not recommend this place (if you could excuse my grammar) and I would use them again. read more