I'd like to appreciate Andria who assisted me in getting started in green mountain energy for my new apartment, she was super fun & friendly and helpful! Signing up was so easy and quick only took about 5 minutes. 5 Stars for both Andria and Green Mountain Energy read more

THE WORST DO NOT USE THEM...they are liar they lie about the prices, they yell at you over the phone. They are mean/dont help you at all! They take advantage of young people who are newly moving out to make them pay ungodly prices?! Not only do they promise an easy service and LIE but they also do not help when they make mistakes. The supervisors do not help what so ever. There are very few of them that will actually help you. I am embarrassed of this company and the promises of clean energy. I will be moving to another service after speaking to them for 20+ hours within 1.5 months....that should never happen.. read more

i called today to green mountain customer service to try to resolve my billing issues because for the past of half a year or so, we have been paying 300 a month on light on which me and my family live in a 3 bed room and 2 bath apartment. I tried working something out with them and they were just rude. With the economy being the way it is, it's hard to keep paying that much a month, plus, we're barely starting the year and already my bill is 311.00, ridiculously high, when asked why, they just keep giving me and my wife the run around with term that we don't even understand. I'm very very disappointed and looking into another light company. read more

The single worst utility company in the nation. Rude, unprofessional and unresponsive. The workers do not give a damn since they are the only utility provider in Vermont. Uneducated buffoons who I would not hire to clean a toilet. We have been without power for over 24 hours and you would think that GMP would reach out to people to explain why. Not this company. Do not move to Vermont unless you have solar or some other power. Highest rates in the nation and the most undependable service in the country read more

I live in a small one bedroom apartment. Even though I'm upstairs, I live on the "cold" side of the building that gets all the shade. There's even a large tree outside my window. I have friends that have a two story, 3 bedroom house. They don't have any trees around their house. They keep their lights on all the time and keep the ac or heat going all the time. And yet.........MY electric bill is always at least TWICE as much as theirs!!!! They are with a standard electric company here, and I am with a supposed "clean energy" electric company that supposedly gets its electricity from windmills and "clean energy", and Green Mountain boasts they save money by doing that. So WHY is MY bill always TWICE the amount of my friends with a 2 story house?!!!! I've even switched to all LED light bulbs and have thick, blackout curtains over my windows. Just MORE scams and lies!! read more

Do not use this company! I am a household of one and even had free electricity at night, would you would think would be great as I am at work during the day. BUT NO!!! My bill was always over $200. So happy I switched services! My last bill was $30 with my new provider! Green mountain energy just wants to steal your money! read more

My electricity provider is Green Mountain Energy. I have been a loyal customer to Green Mountain Energy for eight plus years. Green Mountain Energy sent a person install thermostats to my house. The person who came to my house stole my thermostats. He installed Vivint thermostats that do not work properly. I have contacted both Green Mountain Energy and Vivint multiple times in writing and phone calls. However both have not resolved any issues and took any action. Both companies have zero values. read more

GME changed the contract rate structure (they blame the Texas State PUC for the change). Even though the "Renewable Rewards Plan" says they pay credits for solar surplus retuned to the grid, they cap the credit at the amount use... nothing above that. For 7 years I had no bills due to building up credits through the summer for winter low sun days. I was sending twice my usage back to the grid on summer months. This year I began to receive increasing bills and no surplus credits. I downloaded my Texas SmartMeter usage for Sep-Oct 2023 and I can easily see the surplus I sent to the grid. So I know they have the data for the 2023 surplus credits. I will be canceling my GME contract next year. How could the PUC make this significant change impacting the Solar community? Are we supposed to support the grid for free??? Talk about environmental responsibility, very disappointed. read more

scammers. wanting to remove myself from average billing and theyre saying I owe almost $200 more than what I do to get out of my average billing. even when I added my actual usage bills vs the average I was paying and showed it was only $203 I owed they still try to claim it's almost $400. then they hang up on you when you start to prove them wrong. cannot wait to find another energy company when my contract is up. run run fast away from GME. horrible company. read more

Literally the worst company, idk how they measure their energy usage.. maybe with hopes and dreams. Wasn't in my apartment for a month and my bill was still high. I'd rather burn fossil fuels and kill this earth than rely on their "energy" EAD read more

A shady company I wish I had never signed up with. Shady charges and practice at every opportunity they could find then after my contract expired they took advantage of that and raised my rate to the level of showing me just how crooked they can really be! Stay away you were warned. read more

this company sucks money out of you it's true !!!!Maybe I should have read further into the reviews before signing up with this electric company. Number one I've never had this high electric bills before. Number two, my last bill is $1600 they say because of paying an average cost every month that I agreed too. That was never agreed to. At all. I called and spoke to 2 people and neither of them seemed as if they knew why my last electric bill was that high. The "manager" said she couldn't tell me exactly why it was this high because she was working? and couldn't get to the screen. they just kept saying I was paying average, STAY CLEAR OF THIS COMPANY IF THEIR IS ANOTHER ELECTRIC COMPANY I WOULD PICK IT. read more

worst company they are here to suck the money out of you they they around 0.19 for kwh but they charge 0.28 kwh, worst company please be careful of what they charge you, my plan was all nighter. When asked to explain the bill they will point to the terms and conditions to read before signing anything. read more

....Just yesterday day I posted a bad review for Green Mountain due to their minimum 3yr contract offer to reniew, I declined... however they did reach out to me and thanks to their lovely rep Julie, I am back on bored... we reached a middle ground with a bit better rate... on back to loving them again. read more

This company is stealing the energy my solar panels are producing. They said I should be happy tha I am contributing to the grid. They are not paying me for the energy my panels are creating. we paid 50 thousand dollars for our panels but they are the ones profiting from the panels we paid for. Do not trust them they are thieves read more

I would not recommend GME to anyone looking to switch. If you have Solar installed on your house they no longer allow rollover credits. This is blatant theft from the customer as GME absorbs and re-sells these credits without providing compensation. read more

Scam. I can also confirm bad experience with these guys. I was 'sold' on it at the Park Slope Greenmarket. Told my energy bill would only be 10% higher and I was supporting Green energy. I agreed and they have me on that rate for 3 months, and then it went up significantly. DIdn't notice for quite some time until I called ConEd about a problem. ConEd was charging .06 / kilowatt vs 15.9c from Green Mountain! 250% higher not 10%! Scamming people for the cause of supporting green energy initiatives is up there with robbing widows and children.... Shame on them. And how are they still allowed to be in business. read more

I wish more companies cared about ending contracts, as they do in getting contracts. When I cancelled service, due to a move, they apparently sent me a follow up email that I needed to respond to in order to confirm the cancellation that I had already sent. I did not see this additional email. They did not call, send another email, or try to contact me at all. However, they did get a request for new service with a new customer in my home and did not cancel my service until they turned the new one on (actually billed both of us for the same day). When I contacted them to request a reversal of the fee (which was only one week), the said there was no valid point for a dispute of charges. They just kept saying, "you didn't respond to the email". It's hard to respond to an email you didn't know you got and I would expect some type of follow up from the company....I AM THE CUSTOMER! Very happy I do not have to use their service in the future. Customer service matters, and retention of customers should be part of any service's business strategy. To boot, their rates seem high. Read other reviews here too. Enjoy y'all!! read more

My apartment complex forced us to use this service as our provider. The "rates" that they say will be standardized and/or flat change monthly which is a deviation from the agreement that I signed with them. The worst part - When moving to a new apartment, I requested that the power be transferred to the new apartment on May 25, 2019. On April 25, 2019, my power was inadvertently turned off. After talking to the Mexican call center, they were unable and unwilling to reconnect the power immediately without consideration to the below: 1. 85 degree Houston heat 2. Two pets in the home 3. Medical necessity that required electricity This company who acts as an agent for CenterPoint is completely a scam. After this debacle (where I WAS going to use them for continued provider) I will never...EVER....use this horrible company again. I would advise anyone that uses this company to look for a different agent. IF YOU HAVE A CHOICE, FIND SOMEONE ELSE! As you can see below- their canned response is poison for their business. Again- use other companies. This company is useless. read more

Worst experience ever, this company is an absolute scam! I filled it out online, they never sent me an email with confirmation or account info. just for me to have several pending deposit charges. I call to find out they dont service my area but have no recollection of taking money from me because they said i dont have an account number. So now I have several charges on my account for a company i can even use. Very frustrating, waste of time and money. read more

Straight up lied to my face. I was at my local farmers market and their representative told me there were no fees for cancelling and that I wasn't locked into anything if I signed up. I asked this question 3 times. I review all the welcome packet info I received and right there it says that I would be locked in for 12 months if i don't cancel within 3 days. I then Googled them and see nightmares like what you see on this page. It's obvious it wasn't an oversight but predatory sales tactics. Luckily I cancelled everything and had ConEd block this shady ass company. read more

Liars, thieves, crooks. How are they even allowed to do what they do? I pay my bills early every month, and I'm just realizing that I've been charged disconnect notices and disconnect fees every month even though my power has never been turned off. Neither me or my roommate use much energy in a 900 SQ ft apartment and our bills average $190/ month for the last seven months so we decided to look into it. Step 1: I call green mountain energy and I am offered no help whatsoever. Step 2: I email green mountain energy, same level of service but they do leave me Oncor's number. Step 3: I call oncor and find out that our usage is incredibly low for an apartment, and that we should be looking at $35-40 bills per month. Insane. They've raised our rate monthly even though it's a "fixed rate plan." They charge random fees that make no sense even though I pay early every single month. They double bill for random months hoping you won't notice. Now I have to pay $150 disconnect fee to change providers on top of my $190 bill that isn't even due for two weeks but somehow has disconnect charges attached to it. Mind you I just paid a bill a week ago. I honestly don't understand how there's not a huge lawsuit against this company going on, but you better believe I'm saving my bills and my happy ass will be in court as soon as one begins. Stay away from green mountain energy at all costs, please. The energy game in Texas is all a big scam. We're SOL, y'all. read more

Frustrating to say the least. Upon cancellation of my account, I was met with a $150 termination fee on a Month to Month contract. Their Terms and Agreements clearly states they cannot charge a termination agreement for such accounts. After calling (over 3 hours total on the phone) I was told I had agreed to a new plan over the phone but provided no evidence of that agreement. Forewarning, all phone conversations are considered binding, without so much as an email follow up or contract sent over. This by itself is frustrating, but this isn't the only experience. I also paid a bill through their online bill pay and it was not received due to the payment portal. I was emailed my receipt and a "thank you for your payment". A few weeks later my electricity was turned off and was told that i did not make my monthly payment. After multiple hours on the phone and proof of payment, they did reinstate my electricity but charged me a new fee for that as well. All of this to say I have NEVER written a Yelp review, but feel inclined due to the service I have received recently. Nearly every other provider is half the price of Green Mountain and their customer service leaves some to be desired. Individually, they have a few great customer service reps, but their overall customer service is horrible. Save yourself some energy (no pun intended) and find someone more reasonably priced. read more

They have billed me twice a month a couple times and won't reverse the charge. I wish I knew they were not reputable when I was hornswaggled into using them. I should have done better research. No customer loyalty. read more

We've switched to Green Mountain Energy some months ago, and our bill has skyrocketed compared to last year's, even though the salesperson claimed it would only increase by 8% at most. We're now waiting for our account to be canceled, which should "take up to 30 days" according to their rep. We'll see what becomes of this. Update: They did cancel the account within 30 days. read more

Complete SCUMBAGS. They somehow got my info in 2014 and had me paying them thru PECO. I never realized it. I'm a single man with no Kids that works full time. My electric bill has no business being $311! After calling PeCO and GME I was offered a $60 credit. $60? You stole from me for 5 YEARS and all I get is a $60 credit?! I called back and threatened to contact the PUC and that got a manager to offer $470. And I can tell she was talking thru her teeth with a condescending tone. $470 is still peanuts compared what I'm owed over 5 years. This GME is a complete scam and idk how PECO lets them get away with it. read more

Green Mountain signed my neighbor up on my meter/house and we did not know this since Feb 2015. I have been compensated for this error since posting the review. read more

Only giving one start because it makes you. Needless to say, stay away from this company. Your average bill will be a car payment in an average sized house or apartment. My bills average 250-350 and we barely run the AC. In the beginning our electric bill was around 150-170, but has skyrocketed within the last 8-12 months. They get real disconnect happy and send notices a week after bill is supposed to be due. The fact that I'm paying to keep the lights on when I could be driving a second car is absolutely ludicrous. (Mind you I live in an average home that has all new energy efficient insulation and windows) so I know I'm getting hosed! We will be switching to any other provider and hope to save a minimal of 2000 dollars a year after looking at the payments we have been making to green mountain. read more

Super shady company. This company lures you in with low rates, then jacks the price up after a few months unless you call and negotiate with them. I have my electric bill on autopay and after a few months with a high bill, I found out that I was paying nearly 3 times the amount I would pay with my normal electric provider. Nothing sent in the mail to let you know you need to call and negotiate a lower rate. Sign up with Green Mountain if you enjoy paying triple for supposedly green energy. read more

Horrible customer service! I have had these guys for 6 month. Their bills come on the 18th of every month, and are due by the 6th. I have had 6 disconnection notices because they make the bills due at the first week of every month. I need more than 2 weeks to budget out my electric bill, I usually require 3. Some of us live paycheck to paycheck, and any other monthly service gives me a month to pay my bill, and those bills don't fluctuate with the weather. So to top it all off. I am signed up for paperless billing. I signed up on the internet, and expect all notices to come electronically. But what does GM do, send paper disconnect notices. I don't check my mail. After getting shut off twice because of that, I finally got one in my email box. Now when I need a small extension (a few days) to pay my bill, they won't allow it!!! Not because of my power getting shut off twice, but because they have sent disconnect notices. And I told them I would be paying the bill in full. This company sucks, and I have seen the increase in charges as well. My bill went from $80 the first month in my apartment, to $120/150 per month since then. Stay away, just run as fast as you can. read more

Great customer service. I am quite satisfied with average billing cycles. When I needed a 5 day extension because of a delayed payday, they granted it with no penalties. I would highly recommend it. read more

Green Mountain's customer service is horrible. I knew my bill was due soon so I called them since I had yet to receive it in the mail. I paid over the phone. I received the bill the next day, it had been mailed two days prior, as you can see from the photo. Of course I was charged a late fee on the next bill, which was ALSO received late. I called and they removed the late fee, and I paid the bill right then. Guess what? I got charged ANOTHER late fee! I called to have this one removed, but they said it was only a ONE TIME courtesy, and couldn't do it again. I told them it was THEIR screw up in mailing the bills late, so the courtesy wasn't being done for me, it was done for them. They wouldn't budge, even when I suggested I'd find another electric company. So I did. I switched to Reliant the next day. Green Mountain charges more than some other companies, but I was happy to be using 100% wind energy. But the hassle of inept billing and poor customer service isn't worth it. I won't be back. read more

Green Mountain Energy - Hard to pay a bill by the due date when they mail it after it's due! - Utilities Near Me

Really unhappy with their sending me a note to renew my contract in December. When I did renew with another company in January, they said gotcha and hit me with $200 penalty. Shameful thing to do to a 20 year customer. Luckily there are other games in town. read more

we called to try and get our electricity switched over so we wouldn't lose power in TEXAS!!!!!! they said it should be fine and everything, whatever. wake up the next day what do you know? no damn power. it's hot as hell, our fans aren't working, ice cream in the freezer all melted, food ruined! we call them back and ask wtf happened and they told us "oh it seems as though it was rejected" ?????????? maybe do your job and see it through? if it doesn't take then send an email or call us back for christ's sake, they didn't do that! so we had to call back and talk with someone else who was actually competent and fixed the problem and had our power back on within 20 minutes. could've been avoided with even a little common sense. read more

Absolutely zero customer service and they RIP OFF people with solar. I posted this to their facebook page this morning to try and get their attention after 2.5 months of the runaround and being ignored, and despite being assured that someone would contact me, we have not received a call, 7 hours later. Customers are obviously not a priority. Extremely disappointed customer here. We went with Green Mountain in October after installing a solar system in Ft. Worth. We have yet to receive any credit for our produced solar. I have called upwards of 6 times, been transferred around to people who can't answer any questions and don't know who I should speak with, left voicemails that have never been returned. Bottom line, we are being ripped off by Green Mountain Energy. After over 75 days of having solar online, we have received no credit for our produced energy and there are no answers in sight. No one with with your company seems interested or capable of helping us. My next few calls will be to find a new energy provider and local news and media outlets to see if they would be interested in a story about how the supposedly greenest company, Green Mountain Energy is ripping off their customers who install solar. read more

I have been with Green Mountain for four years now. They have no real customer loyalty program. One of the reps told me that once I made it to two years, I would get better rates, so I waited and signed up for another 12 month contract. Indeed they quoted me a lower per kwH rate, but their fees are ridiculous and my bill still increased. To make a long story short, I haven't moved, but my rates have steadily increased over the past three years. All of my friends pay less than I do with other services. I really haven't had any issues with them other than the fact that they don't do anything special for customers. So since it's just about electricity, the only incentive to stay with a company is if you're getting a better price. GM is expensive and do nothing in the way of customer incentives or appreciation. I guess I misunderstood their definition of "green". Switching as soon as my contract ends. I hear there is a fee for discontinuing service with them as well. So you have to pay to not use them lol. read more

I live in a 2 bedroom apartment and I've been overcharged ridiculously. I called in abs the representative told me " you're being overcharged!" When I declined resigning a two year agreement to get charged less, he hung up in my face. Never will I pay another hard earned dime to this company. read more

i paid my July bill and now they are charging 422$ just because I did not sign up with them again . what a SCAM company look at all the negative reviews follow this reviews .and do not sign up with them read more

They let someone open an account in my name. Found out when it showed up on my credit report. I called on 3/24/22 they said it would be handled and removed from my report. Fast forward to today 4/8/22 and I called back and they said it was never forwarded to the investigation department. I spoke with a lady in the collection department and she said she can't just remove it. I asked how someone would do this and what verification does someone need to open an account. She said you only need a name a ssn. No ID no other verification. WOW in this day and age you would think they would be a little more careful. She said I have to file a police report and then also file it with the credit commissioners office. I live in CA and this company is in TX. Horrible customer service read more

These people are crooks!! Since I changed companies my bill is a 1/3 of what I was paying these people. I haven't used them in about 6 years and somehow just now I got a $250 bill from a collection company. I went through last summer and paid off everything that I owed everyone and somehow just now after 6 years I get another $250 bill from them. Crooks!! read more