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Green Heron Book Arts

3.0 (2 reviews)
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Walmart Supercenter

Walmart Supercenter

2.1(82 reviews)
2.1 mi
•$$

I witnessed an employee by the name of Jack helping a handicap customer throughout the store,…read moremultiple employees ignored him but he clearly needed help, I'm happy there's still someone that still works at Walmart that goes above and beyond to help!

On May 1st for the second time, I brought to the attention of the Walmart in Cornelius Oregon that…read morethey were in violation of State Law by allowing non-service dogs into their location. I was treated rudely by the front-end manager, Amanda. She basically blew me off. I was also told sarcastically by another associate that "why don't I shop Winco or Safeway as they do not allow dogs." I will admit that I did become agitated. After I went home the local police showed up at my house to inform me that Walmart had trespassed me for one year. Apparently, they used information from cameras in the parking lot that allowed the police to identify me from the license plate on my car. I was not given any documentation that was told it was in their system. I contacted the Store Manager Jose the next day. I presented my side of the story and apologized for my portion of any problem. He said he would investigate it. He called me back later and told me that based on conversations with his team the trespass would stand. He claimed it was based on past incidents. I asked him to provide me with dates and times, but he would not. I suggested that he talk to other store personal who would speak extremely highly of my interactions with them. He refused. He also did not even apologize for how as a customer I was treated. He told me to call 1-800-Walmart as escalation would probably reverse the situation. On May 4th, I did that and filed complaint number 260504001867. I was told that it would take 3-5 business days and that I would be contacted. Since May 9th I have been following up daily and am being told each time that it has been escalated to the highest level of management. This is obviously scripted. I am now being told that I was contacted by the store manager and that the issue has been resolved and that I was notified by email of those facts. Neither has occurred. I have asked numerous times if there is anybody else, I can contact and am told no. I am told that they also have no other way of contacting other than filing a report. Walmart makes it entirely impossible to contact anyone. Even if you call the corporate number that is a result of an internet search a recording tells you to call 1-800-Walmart. I have contacted the police about the fact that the Cornelius Walmart is in violation of state law and have been told that it is something they don't deal with. Yesterday I attempted to contact the local store manager and after several attempts was told by Jill the Assistant Manager that he was in a meeting, and he would call me back later. He did not. I again attempted today to contact him and again was connected with Jill. She did ultimately transfer the call to Jose the Store Manager. I explained to him what I was told by customer service. I also reexplained the facts as I see them. He stated that they were still going to allow all dogs (even unleashed) into the store and that the one-year trespass would stand. I informed him that I guess I would need to contact the local news media and he hung up on me. I have asked both Winco on SW Oak in Hillsboro and the Walmart Neighborhood market on SW Murray Bl in Beaverton how they handle it when non-service dogs are brought into the store. They stated that they politely ask that the person take the dog outside. If the customer does not comply, they refer them to the posted poster from the Oregon Department of Agriculture which states only Service Animals are allowed and it even states that Comfort Animals are not.

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Walmart Supercenter
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Green Heron Book Arts - artsupplies - Updated May 2026

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