I just paid and said goodbye to Alex, and I was so impressed with him and his work that I felt…read moreobligated to write a review right away.
Last year, my heat stopped working. I called several places, but Alex was the first to respond. Over the coming days, as the callbacks came in, I was told that I'd need to schedule a consultation. In contrast, Alex asked if he could stop by that day or the next.
Due to a hectic schedule, I asked a friend to be at the house. Alex was very flexible to coordinate with my stand-in. While I was away, knowing I was unable to talk, Alex texted me pictures of the problem and let me know he'd return shortly (something had frozen solid, so it needed t thaw). When he was done, he texted me that the unit was not leveled properly, and it would probably become a problem in the future. I opted not to have it fixed at that time. My bad.
Jump ahead to this year...
The AC stopped working again this summer. I called Alex on Sunday of Memorial Day weekend, and he got right back to me, offering to come Monday (Memorial Day) morning. Again, I scheduled for a stand in, and Alex made himself available right away. He observed something simple and fixed it right away. He also did a full system check up to make sure all levels were fine and everything was working properly.
A few weeks later, there was a completely different problem. It related to the system sitting off-kilter. At this point, he offered a fairly expensive fix, but he said it may work or it may be more of a band aid, as the system will need to be replaced in the coming years anyway because 1) it's run its course, and 2) the type of system will become obsolete in 2020. I was skeptical, so I called my brother who is a contractor in Central PA and has a good HVAC guy. That HVAC guy does work all over the east coast, so he'd have some sense of what's what in Philadelphia. He gave some numbers and ideas, and said that Alex was spot-on with his estimate and the info about the system being obsolete in 2020.
Alex was all booked up for the week, so he offered to make the quick fix Monday morning at no cost to hold the system over until he was available the following week to replace the unit. Due to a cancelation, he was able to come today. In addition to the normal work, he had to remove a banister to get the unit to the basement, then he found some 60 gallons of water had condensed and filled some part of the unit, and then he built up an area to make sure the new unit was balanced. He did so much extra work, and then he cleaned it all up. AND THEN, because I was at work, he was able to stop by my workplace on his way home for me to pay him. Really incredible work, incredible availability, and incredible communication. And my brother's guy said he was surprised that the price was as low as it was for being in the city.
I expect Alex will get too busy for all of that in the near future, but he's my go to now, and I know I can trust him. Further, he's just really nice. I have enjoyed our communication, and I'm really happy to direct business his way.
