We had our solar panels installed by Green Brilliance in late 2025, and I cannot say enough about the quality of the installation itself. The crew was professional, efficient, and kept to their timeline exactly as promised. From the moment they arrived to the moment the system went live, everything ran smoothly. We had one specific goal: to have the system up and running before December 31. Green Brilliance delivered on that promise without a hitch. Watching the crew work from my living room window, and then seeing our system go live right on schedule, was genuinely exciting. We are already seeing a meaningful difference in our monthly energy bills, and we are looking forward to the summer months when we expect to produce significantly more energy and rely far less on the grid. If you are considering solar, the installation experience with Green Brilliance was everything we hoped it would be. The team was responsive, organized, and clearly knew what they were doing. We are proud to be generating clean energy and glad we made the switch. read more

I'm disappointed with my experience with Green Brilliance LLC and hope they improve how they communicate with customers. My main concern is that I was not clearly informed about the standby charge that can apply to solar systems over 15 kW. This ended up affecting the financial side of my system more than I expected. In my view, this is an important detail that should have been explained more clearly during the sales and planning process so I could make a fully informed decision. Since raising this issue, I have also been frustrated by the communication. Responses to my emails have taken several days, and the issue still has not been fully resolved. When you are dealing with a major purchase like a solar system, timely communication and clear follow-up really matter. What has been most disappointing is that I still do not feel the standby charge issue has been properly addressed, and I have not seen much willingness to take responsibility for the lack of disclosure upfront. I understand that not every issue is simple to resolve, but I would have appreciated more ownership and a more proactive effort to work toward a fair solution. I believe Green Brilliance has an opportunity to do better by being more transparent about utility-related charges, especially for larger systems, and by improving responsiveness when customers raise concerns after installation. I'm sharing this feedback in the hope that it helps future customers ask the right questions and encourages the company to improve its customer communication and accountability. read more

DO NOT USE GREEN BRILLIANCE SOLAR. They do not stand by their warranty. They offered a warranty for parts and labor 25 years. They stopped replacing the parts the installed and recommended to me less than 5 years after I signed the contract and had them install my over system. They wanted me to pay for the replacement of defective parts. Horrible company. read more

We signed a contract in August 2024 and advanced 30% of the payment as requested. However, the contractor failed to identify issues that Pepco later discovered, which caused significant delays. They then attempted to charge me extra for problems they should have anticipated as industry experts. To keep the project moving, I modified my initial request. After that, communication went silent for several months. They claimed the delays were due to permit issues, but when I checked the permitting system myself, that was not the case. After months of waiting and multiple follow-up requests, I was informed in July 2025 that the panels and hardware we had contracted for needed to be replaced with similar items -- adding even more time for ordering and delivery. After a year of waiting, we decided to cancel the project. At first, they threatened to charge fees that were not mentioned anywhere in our contract. Eventually, they agreed to process a refund, but it still took them more than a month to issue it. In the end, they held our advance for over a year and delivered nothing as promised. Very disappointing experience. read more

My solar panels were installed in the summer of 2024 by Green Brilliance after I did my due diligence and got a few quotes. Know that this process typically takes a few months ... because so many things have to happen: HoA Approval, Permitting, Install, Inspection, Power Meter Replacement (Bi-Directional), Permission to Energize from Power Company and Setup for Accounts to access your system and minting / selling SRECs. Thankfully I come into this with both awareness and patience. I want to do my part to fight climate change and lower my power bill, so I believe it's worth it. And the 30% Tax Incentives on home solar systems? Means the break even point will happen even sooner. And it's oddly fun checking the Enphase app and seeing how much energy I produced on sunny days. For those wondering: Install Warranty (Green Brilliance) - 30 Years Inverters (Enphase) - 25 Years Solar Panels (xxx) - xx Years - Will Update & Add I've had no issues so far (and we've had 6" of snow, howling winds & rain, and boiling heatwaves) so I feel pretty happy with their work and still think solar is a smart investment if you own your home. read more

Was promised by owner of GreenBrillance that the necessary tree removal would be part of the solar panel contract. We started with the tree contractors first estimate (plan A) but was told by the owner of GreenBrillance that he would not pay for that. So, owner of GreenBrillance sent another tree contractor to gives us another estimate (plan B) and this one was acceptable. Then the day before the agreed upon tree job, we were told by the tree contractor that the owner of GreenBrillance was not going to pay the full amount and we would be reduced to another estimate (plan C). We covered the other amount the owner of GreenBrillance would not pay so we could keep the 2nd estimated job intact. We told the owner of GreenBrillance about this discrepancy in payment and our displeasure that the owner of GreenBrillance would not pay and how we had to cover it in order to keep the job intact. The owner of GreenBrillance then said he would reimburse us the difference we paid and that "he was a man of his word". Six months later and no reimbursement received and the owner of GreenBrillance stop taking our calls. The owner of GreenBrillance is not a man of his word. read more

They charge a 1350$ warranty transfer fee when selling your house that is not disclosed in the contract. They also over estimate how much the panels will produce and reduce your electricity bill. read more

Unprofessional: Used cheap products on my system and now that it is not functioning--less than a year after my install--they are telling me to go to the manufacturer. read more

DO NOT TRUST GREENBRILLIANCE - AVOID THIS COMPANY My landlord invested $42,000 in a 15.54 kW residential solar panel system from GreenBrilliance in January 2024 for our home in Washington, DC. The system has been defective from the start, and GreenBrilliance failed to connect the SolarArc monitoring system for nearly 8 months. As a result, the solar energy production hasn't been accurately tracked, leading to over $6,500 in financial losses for my landlord due to missed solar credits. Despite the massive investment, I've seen no significant reduction in my Pepco electricity bills. I'm still paying high amounts monthly, which defeats the purpose of going solar. Customer service has been slow, unresponsive, and unhelpful, showing no urgency or accountability for the issues caused. Please do your research and think twice before choosing GreenBrilliance. They've shown a complete lack of professionalism and reliability. This experience has been nothing short of a nightmare. read more

Green Brilliance will do anything to get away from warranty work. Stay away! They will deny, delay and in the end, charge you in direct violation of contract. read more

GreenBrilliance provided us with a mixed experience. The timeline was quick and the system seems to work fine. But the communications throughout were inconsistent and there were frequent problems with details. We struggled with the contract--they misspelled my name. We struggled with the payments--they couldn't find the money we wired them for a few days. We struggled with installation--they mistakenly had system materials delivered to our house instead of to their warehouse without warning us. So we came home the day before the installation to find the inverter and other elements (another large box, dozens of bolts and long metal poles for mounting the panels) sitting in our front yard. They were apologetic about this, and I was able to move everything into the house, but I can't help wondering what would have happened if I'd already left for work before this was dumped on my lawn. Inverters aren't cheap! What would have happened if it had sat there all day? BUT: our real problems started *after* installation... See, we were determined to install panels *without* drilling holes in the roof. We'd seen panels mounted on the parapets of rowhouses before, and that's what we wanted. This was very important to us, so we asked GreenBrilliance if they drilled through the roof when they installed panels. They assured us that there would be "no penetration involved and no drilling involved." Again, I cannot stress enough that this was very important. It was our final question before signing a contract with them! Our panels were installed in spring 2022. It was a mediocre experience (see above). But then: we found out that GreenBrilliance had misled us about their solar panel installation! They did, in fact, drill holes in our roof! Almost worse...they didn't perform that installation correctly! We had our first roof leak in fall 2023. GreenBrilliance's roofing department came out and explained that the holes in the roof hadn't been correctly caulked by GreenBrilliance. We had our second roof leak in spring 2024. GreenBrilliance's roofing department came out and explained that there were still other holes that hadn't been correctly caulked by GreenBrilliance. I complained to GreenBrilliance about this misrepresentation, and they promised to look into it. For the past 3-4 months, their main response has taken three tracks: 1) to first insist that they're conducting an investigation, 2) to subsequently try to convince me that it is, in fact, best to have holes drilled in solar panel installations, and 3) to stop responding to my emails and phone calls. Upshot: we've been very disappointed in GreenBrilliance's effectiveness AND in their customer service. They misled us about what they were going to do to our house--and then slowly stopped responding to me after I insisted on them reimbursing us for that misrepresentation. read more

Green Brilliance - Solar Installation Near Me - Herndon, Virginia

FRAUD ALERT: After Signing the Contract and Paying $5,328.00 in Deposit, Green Brilliance Lied to Me and Forced Me to Sign a New Contract with Completely Different Terms. When I refused, Green Brilliance Refused to Return My Deposit and Is Not Answering My Emails or Calls. Here are the Facts: 1. March 29, 2023: I signed a contract with Green Brilliance to put solar panels on my roof. I vetted them with Energy Sage, who told me they are the oldest and one of the most established providers of solar energy in the DMV area. 2. April 7, 2023: I sent Green Brilliance $5,328 in deposit and submitted photos of my residence. During this time, Green Brilliance responded immediately to my email. 3. April 10, 2023: Sam Albert from Green Brilliance informed me that their "Technical Team" wants me to sign 2 separate contracts because my English basement is separately metered. Sam said that "The reason for doing all this is because it will get things easier for us in terms of application paperwork. Everything is same, please sign when you can." 4. April 11, 2023: I read the contract and realized that the contract was completely different, including: a. Lower production numbers b. Higher Payment c. New Cancellation Policy in Green Brilliance's Favor d. Longer Installation Time e. Deletion of the Warranty Clause that was Previous Negotiated. 5. April 11-May 8, 2023: I tried to communicate with Green Brilliance and asked them to change the terms of the contract back to what we agreed to in the first place. Sam called me INCESSANTLY and lied about making changes when in fact, the changes were not made. He kept on trying to get me to sign the new contract, asking me to "trust him." Finally, after a month of back and forth and reading every word the contract each time and being disappointed, I asked for a refund on May 8. This is when Sam Albert started to ignore my emails. 6. May 15, 2023: Finally, Sam gets back to and told me that they will return my money and that "the process will take 5-7 business days." 7. May 24, 2023: I did not see my money after 7 business days, so I followed up with Sam. Sam told me that I will receive "my full money on 6/15" because Green Brilliance "remit all of [their] expenses in the mid of every month" and asked me to "just wait for few more days." 8. June 15, 2023: I emailed Sam about my refund, and he never responded again. Since then, I continued to email, scheduled meetings, and call Sam Albert. I never heard back from he or anyone else in Green Brilliance. As of Jun 29, 2023, I have not heard back from Green Brilliance or received my deposit back. read more

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Purchased a solar system with a storage battery on 2021. The installation began 6 months after the agreement was signed. Since then I have had 2 major issues with them that have required intervention from the Attorney General's Consumer Protection Office. This 2nd complaint involves a non functioning solar panel and a battery that was not being charged by the system. The initial call to notify them was made in October of 2024. They finally, after numerous calls and emails, sent a tech to my home on the 9th of April 2025!!! And the technician had the unmitigated gall to tell my wife (we're both in out 70's) that the battery would not charge when the weather was too cold. They identified a cable damaged by squirrels and promised a protection system and a battery replacement under warranty (the battery was dysfunctional, weather had nothing to do with it). It's been nearly 3 months and well...not a darn thing has been done! That's a total of 9 MONTHS SINCE WE 1ST ADVISED THEM OF THE PROBLEM!!!The plain and simple truth is that this company sucks!!! read more

Green Brilliance strives to not provide service. We have tried to purchase an additional battery for our Generac battery backup. Generac says they sell them for our solar battery cabinet and GB says they do not. Three weeks ago GB emailed Generac concerning this information and they just ghost my phone calls to find out what they found out. This lack of response is their normal business practice as demonstrated in most of our interactions with them. We have been trying to buy an additional battery for 3 years. I have edited the saga to fit here. read more

First rate residential solar installer. Very competitive pricing, excellent installation quality, and energy consumption seems consistent to better than estimated. I give my highest recommendation to you, if you are considering going solar. -Choose GreenBrilliance, they will not disappoint! They installed a 10.56KW system on my roof, with Silfab panels and Enphase micro-invertors and monitoring. They saved me 20% over the next best bid for the same system. And they came all the way from Sterling to Toano. Installed the system in one day (really about 1/2 a day, but who's really counting). read more

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In or about June 2016, Green Brilliance (GB) installed solar panels for my neighbors. We live in rowhomes and GB mounted their panels onto the shared parapet wall (see photos). GB did not notify me in advance and did not have permission to access my roof during their installation. Last year, I noticed a ceiling leak above my staircase which was traced back to the fact GB drilled holes in the flashing/wall cap to mount their solar panels and then didn't seal any of the bolts. Not only that, GB damaged my roof, did not notify me of the damage, and made a very poor attempt to fix it (spoiler alert - their fix did not hold up). So for years, water has been leaking in and slowly causing extensive damage to my roof and throughout the inside of my home. Once the leaks last year were traced back to GB's installation, my new neighbors paid a roofer to repair/seal the bolts. However, the leaks restarted over the winter and were again traced back to the solar panels by multiple roofing companies. When anything is mounted on shared property, both parties should be notified and consent as I learned I couldn't even repair my own roof because of GB's panels. If my roofer moved the panels to replace my roof (which was going to cost several thousand extra on top of the repair fees), the panels' warranty would be voided. And if GB removed the panels for my roof repair and remounted them the exact same way that caused the damage in the first place (the only "help" GB was willing to provide), my roof warranty would be voided. In February 2021, I contacted GB to seek assistance (financial and otherwise) for repairs through their business liability insurance. When they stopped responding, I hired an attorney. GB won't respond to him either. I've used the time to get structural engineers and repair companies out to evaluate the damage to my home and what caused it in-depth. It's now the end of April 2021 and I'm looking at over $12,000 for a new roof and $30,000 for crawlspace damage due to water intrusion along the shared wall where GB improperly mounted their panels. And that's just the estimates for "visible damage" - who knows what they'll find once the roof membrane is lifted and work starts in the crawlspace. Please consider my experience a warning for people who live in rowhomes/townhouses. Your property is connected to someone else's - if you do something that can affect your neighbors' property, PLEASE involve them from the start!!! I never got a single benefit from those panels or the fact my old neighbors "went solar" yet am going to be out over $40k to fix damage that I had no part in causing. If your rowhome neighbors are installing solar panels, ask how the company intends to mount the panels. It's cheaper for the company to mount them on the shared wall (parapet-to-parapet) and they might even try to tell you that it's the only option for flat roofs common in DMV area rowhomes. That's an outright lie - they can and should mount the panels ONLY on the roof of the home that benefits to prevent problems like mine. Even if the company properly seals the mounts/bolts, you might have problems finding roofer to accept your job if you ever need to repair or replace your roof. Also, over the years, even the highest quality seals will ultimately fail and you may not notice small amounts of water leaking in until it's too late. read more

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Stay away from this company. They swindled me out of the $500 deposit and a $4,630 down payment. They never installed the panels and they won't refund my money. I'll filed complaints with the BBB and will keep filing them everywhere I can, and try to warn folks not to business with this company. Other solar installers may be more expensive, but they don't rip you off! John Ackerly Takoma Park, MD read more

The installed solar panels under warranty have produced a leak in our roof that has been confirmed by roofers who will not touch it because it's related to the solar panels. Green Brilliance has refused to acknowledge this and has been entirely unresponsive as our roof continues to leak and the damage continues to mount. Their only response was to demand $500 up front to conduct a Site Inspection. A demand that is inconsistent with the home repair industry (roofers already inspected for free) and provides no guarantee of resolution. Caution to anyone out there. Green Brilliance is as fraudulent as they come. I don't say this lightly, but they should be shut down. read more

Green Brilliance installed my system back in 2010. I had a really disappointing experience with them at the outset in the form of really poor customer service/responsiveness. I remember they gave me such a dubious estimate on my panel performance - that I made them write an adjustment clause in the contract if they failed to perform. They *did* fail to perform (by about 35%!) and they blithely ignored the clause when I brought it to their attention. Now, 10 years later, my Enphase gear is starting to fail and I've spent OVER A YEAR with them trying to get them to honor the warranties. Don't use them. They're cheap, yes, but it's not worth it. read more

If u are thinking about working for this company DO NOT ENTER, they have in their contract if u quit of get fired the will not pay u the commission u are owed they keep it all after ur hard work of knocking and convincing folks to give them a shot. Pass go and keep it moving this company owes me Thousands of dollars read more

i would NOT recommend Green Brilliance to anyone. if you are thinking of getting solar panels please use someone else. customer service is terrible I am yet to get a copy of my contract from 2022. when you call no one picks up it goes to VM. 2022 they put in on my roof my roof starts to leak. when I get that fix 2023 my roof is leaking again. trying to get somebody is like pulling toot. They are the worse. it's because you have to put a star why I put one because they don't deserve not 1. I won't even talk about the experience after they put it on the roof. I couldn't get anyone for months it was on and didn't get turned on because they forgot about me after it was installed. Again if you are going with solar get someone else. The only good thing about having solar it saves me on my Pepco bill. read more

Green Brilliance - Solar Installation Near Me - Herndon, Virginia

**Updated Review** GreenBrilliance has stepped up their support game, a lot. They hired an active/engaging customer support specialist (Adam J Seaman) that has resolved the issues I had with GreenBrilliance directly. He also hounded and went to bat for me (the consumer) with the equipment vendor (Enphase). Enphase's notification system (email/sms/push) never worked for my issues. I attempted direct communication with Enphase to resolve and it was quite fruitless. Then, the GreenBrilliance specialist ACTIVELY represented me with Enphase, and through his tenacity, was able to get a conference call with several of there management personnel. After several tests and many communications, communication failure notifications are working and they have identified and committed to resolving the production failure notifications during Q4 2023. Though I'm still waiting on Enphase to resolve their notification issues, I now have confidence again in GreenBrilliance for their value, quality and customer service. read more

We didn't even get past the initial interview with this company. We were misled by their first employee about their affiliation with Dominion Power. We were misled about the length of the meeting - told us 45 minutes, they were here for 2.5 hours. We asked for a email or print out of the estimate/proposal for our house and they said they could not provide it until we were further along the process. It took 3 times of us saying no to the process and eventually me saying "Leave my house!" before their sales person would leave. Their sales pitch was filled with inaccuracies and leading questions. read more

Do Not Use. I signed a contract with Green Brilliance expecting, based on their timeline, a 10 week process. It's now well over a year (16 months) and I do not have a fully operational system. They regularly reschedule at the last minute. Their communication is absolutely AWFUL. Not professional at all. I am filing a complaint with the Maryland Home Improvement Commission because I am now several months into paying for a non-operational system. read more

The customer service is horrible, no body ever follows up on inquiries. They don't allow you to talk to a manager. The have complete lack of urgency, and they don't care about the service after installing their panels. Stay away from this company read more

This has been by far our worst experience with any type of home improvement work on the house. The complete and utter lack of communication by this company, insane delays in the timeline and lack of respect for the customer has been beyond disappointing. We signed our contract with them more than 9 months ago and still do not currently have a working solar system. The agreement was to place all of the panels on the roof side with the most sun exposure, when the panels were put on the house the plans were changed, without any discussion with us, and holes were drilled for a group of solar panels to be placed on a side with less direct sun exposure. It ABSOLUTELY should have been a discussion where we were given the options of 1. Do you want to return some of the panels to save money given we are not going to be able to follow the original plan, or 2. are you ok with some panels getting less sun exposure and therefore impacting the amount of energy generated. The decision was made for us without our knowledge. In addition to this issue, the timeline has been terrible. The solar panels were supposed to be fulling done in late August, I am wiring this in late January with no working system. We have had to follow up over and over again, we were told that we needed to contact the supplier directly for a part that was broken, and when that happened the supplier informed us that the part was with the company already. We then have had to follow up multiple times to ensure the product was in fact in their possession and schedule a time for them to come out and actually finish the system. I am hopeful that this will be done by the end of the month, but I am not holding my breath. If you are considering working with this company, think a lot about how much work you want to do to actually have a working solar system and don't be fooled by the good communication upfront, the issues all started once the contract was signed. read more

They have tried to charge me 250 just for looking at the roof because of a possible leak and did not disclose the fee beforehand. They are not honest and aboveboard. They are bad people. They don't care about good customer relations, they just want money. Don't ever do business with them. If you give your credit information or social security number, they can use it to compromise your identity. I am not saying they would do such a thing but they could threaten it. I would like to give them zero stars. I wish i had never done business with them read more

I have hired GreenBrilliance twice and have had challenges both times. On the upside, they use good equipment and they tend to provide a competitive bid. On the downside, the first time they overestimated my energy production by 50% and the second time they installed the panels in December but mishandled the heavy up electrical work coordinating with PEPCO so badly that we did not get credit for any solar production until August. PEPCO came and left three times because Green Brilliance had not done the work specified and after the second time they were a no show I submitted a complaint with the Better Business Bureau out of sheer frustration at their unwillingness to do what needed to be done. Needless to say, I do not recommend working with them. read more

It took over 6 months after I signed a contract with GreenBrilliance for them to finish the install, and another 9 months to get them to do anything about their defective install. After 6 months of delays after signing the contract, Green Brilliance installed solar panels on my flat roof in March. On June 1st, I went up on the roof and noticed that the roof penetrations were not flashed (nothing to prevent water from leaking through the holes they created), and had large cross-hatch cuts with no attempt to seal them. I also tightened some of the bolts but the ones on the south side of my roof just pulled out when I tried to tighten them (I used very little force). It eventually become clear to me that GreenBrilliance doesn't know how to do flashing so I'm working with a different roofer to solve that part, but I've been trying to get them to fix the bolts for several months now. Their installers initially came out on June 20th and agreed with me that the bolts needed to be replaced, but then they left and never returned. On August 26th, a different person came to fix the problem but just applied epoxy to the nuts to prevent them from spinning instead of fixing the bolts. For the next 3 months I repeatedly tried to get GreenBrilliance to send someone out who actually knew what was going on and had the right equipment to fix it, but either got no response, or was told that installers would show up and then they didn't. Around this point I looked at the plans for the install to check how safe it was for only half of the bolts to actually be attached, and realized the plans GreenBrilliance submitted to the city for a permit were nothing like what they actually installed (they did wind load calculations for a system with 12 more panels, 10 degree higher slope, and weighting a little over 10x as much as my system). In the plans they submitted, the system was heavy enough that the bolts didn't need to carry any upward load at all, while in my actual system the bolts needed to handle around 300 lbs of load each. In correctly-installed concrete, that should be a perfectly fine load, but given that half of the bolts were already not holding a month after the install, I wasn't willing to risk my roof and my neighbor's roofs over this and asked GreenBrilliance to just remove the panels and not put them back. Keep in mind that at this point I had been waiting over 6 months for GreenBrilliance to repair a serious defect in their install, so if the system was actually damaged by wind, there's no chance it would actually be fixed before it caused damage to the inside of our house too. After involving the Maryland Home Improvement Commission, GreenBrilliance finally removed the improperly installed solar panels on January 7th, although they refused to provide any sort of refund. I'm in the process of selling the panels, and also found out that they installed 285W panels instead of 290W panels. I'm not even surprised anymore. read more

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Among the worst companies I've ever dealt with, in any industry. Installation delayed almost a year, communication with this company is a stream of nonstop lies and BS, equipment not installed to permitted specs, now equipment failing just a few years after install. Customer service is unreachable and unresponsive. These guys need to go out of business. read more

DO NOT USE GREEN BRILLIANCE With Green Brilliance, communication has been poor, sporadic, and in many cases nonexistent. My "point of contact" was indicated as Adam Clark, a man who did not introduce himself, nor return any of my emails or telephone calls. The only time I heard from him was 7 weeks into the project, when he realized an error from the accounting team. Responses to my inquiries by others have often taken multiple days, into the following weeks, and even then, only partially addressed. Promises for follow up telephone calls have time and again gone unfulfilled. With all this, we are now 10 weeks since the signing of my contract, and have yet to get started. My sales rep, John Lee, indicated 7 weeks as a timeline from signed contract to system installation and Permission to Operate. I questioned the timeline as being realistic, and was assured the completion date would be accurate. It is now clearly the case that this was a sales pitch to get my business, and Green Brilliance had no intention of adhering to their promised schedule. Adding to this is the fact that the team waited 6 weeks to address the design, and only as a result of my inquiries. I should not have to keep the team on task; that is a professionalism for which I'm paying. I was told the original design would not satisfy fire setback requirements, which is incorrect. I, not the project team, discussed the design and setbacks with DC's solar team, who indicate it indeed will comply. It's become abundantly clear that the design is fine, but Green Brilliance was lying to me with the hope that as a common customer, I am not educated on the subject matter. This is clearly an attempt to change the design in order to save money on conduit, wiring, and the electricians' time, while sacrificing my system's production. My attempts to resolve matters with multiple employees only resulted in them passing the buck to one another, with delayed responses, excuses, and showing a complete disrespect for me and my time. With no help from these employees, I finally attempted to contact the President, Sumit Bhatnagar, to no response. Instead, their customer relations manager Emma Danh called me, offering to be my new point of contact, apologizing and assuring me she would take care of the matter. She too, passed me off to another employee, Amir Syed, who went on to attempt cancellation altogether. read more

I've been waiting for this company and it's CEO, Sumit - to fulfill their contractual obligations for 6 months. Do not work with this company. I was offered a signing incentive of a $500 gift card, and purchased a generator from this company - I HAVE NOT RECEIVED EITHER! I just keep getting the run around. I can't even get service to my panels that have stopped transmitting. Just horrible. read more

They worked with a company out of TX, Solar SME. They never kept me informed of when they were coming, or what to expect, They messed up the paperwork a few times. I tried working with them, and ended up printing out their paperwork for them so we could get my solar panels online. Waiting to see how helpful they are now that everything is complete. They completed the painting today, the contractors were very helpful. The company in TX was just as bad if not worse. Solar SME have the worse customer service. Find another company.... read more

Me and my wife were looking at Solar Solutions for our farm. We had been referred to Green Brilliance by a friend. I called and discussed our needs with Sumit and he provided us a clear vision on how we should layout our solar strategy to save money for our farm. The solution was installed in February and we are very happy with the results. Thanks Green Brilliance, we highly recommend them for solar solutions. read more

Roof replacement and solar panels: The team who replaced my roof were amazing. They were thorough and expedient, arrived at date/time agreed and left my home in complete order. The Solar Panel crew was a little more of an effort, but overall I am completely happy with the work. Green Brilliance handled the design, the permits and Inspection. Working with Emma D(who I consider the Project Manager) was a complete pleasure. Her customer service is amazing. She answered all of my questions and went above and beyond walking me through the entire process. She is the gold star of Green Brilliance. read more

Avoid at all cost. The customer service is non-existent. I bought a system from them last year, after months of delays, the system was online, only to stop working one year later. Getting a technician to come repair the system is next to impossible. I am now forced to go pay another Solar company to come fix this system. read more

Green Brilliance did my installation 2 years back. We were not sure of the shift from conventional power to solar and Green Brilliance did a very good job in addressing all our concerns and preparing a comprehensive plan for us to move to solar. Their quote was reasonable and their professionals were very knowledgeable about the installation process. They did a couple of last minute reschedules but nothing big that it created issues they compensated for those by making sure we did not lose time due to those reschedules. I would certainly recommend Green Brilliance if you plan to go solar. read more

Think twice before committing to Green Brilliance. On paper their warranty sounds great. BUT they will constantly push you back for new customers. Once they have your money, it doesn't seem like they care. My system was installed in around May 2021 with consumption monitors. The consumption monitors were incorrect from the very beginning, essentially it showed I used up exactly 100% of my production. Everyday. When I have high production, I have high usage. When I have low production, I have low usage. This has yet to be fixed, but this isn't even my biggest concern. My system's 4th string started to randomly jump the breaker every few days starting around July. I have asked Green Brilliance to come out to check and they have yet to fix it. They came out once to replace the breaker, but that did not resolve the issue. Since, I have tried to schedule with them with no avail. It was either, our team is in Virginia Beach, or Baltimore, or unable to come out due to weather. Their new scheduling coordinator... doesn't even schedule anything after stating she would. It has been months, and I've been extremely patience. But my patience is wearing thin... Again, consider my issues when you think about Green Brilliance. 1) Incorrect install of consumption monitor. 2) Obviously something incorrectly done, to cause breakers [2] to constantly jump. 3) Constant delay in servicing and maintenance request. 4) A scheduling coordinator, that doesn't coordinate... or schedule. read more

My panels were installed in 2010. The sales and installation were straightforward, and friendly. I don't actually remember all of it, except that I never had trouble getting help from Green Brilliance when I needed it to claim the government incentives that were available at the time. The thing that brought me back to write a review, though, was my experience over the past few days: We developed a roof leak, and it was clearly in the area of the panels. I was pleasantly surprised that Green Brilliance was still around... many solar installers have not been able to survive in the current government climate (and tariffs are making it tougher still). They made a proposal to remount my panels using a newer system with a reduced labor cost. The newer system apparently uses flashing, and helps protect the roof better than my older setup. But, before moving ahead, they offered to come out and take a look. An installer came out and spent a couple of hours on my roof. He moved the panels out of the way, found some potential problems, and sealed them. I can't be absolutely certain that everything is great until we get through a few storms, but their willingness to support work that was almost a decade old really impressed me. Almost as amazing is the fact that they're not pushing an upgrade that I really don't need. I was told that they stopped using my system about six years ago, but if it can last the life of the panels, I really don't want to change it. I'll update the review if the situation warrants, but eight years after installation, my feelings about the company are more positive than ever. read more

GreenBrilliance's team installed a 5 KW solar panel system on my roof and garage on a small DC rowhouse (only about 1000 sf and 400 sf main roof. Even in the craziness of COVID, their teams were cognizant of the requirements on wearing PPE, took precautions to safeguard themselves and the people who lived in the house. There were many back and forths with the type of system I wanted) but they walked me through each step and made adjustments until I got the system I wanted. Their financing was easy to do and they handled all of the permitting. They came out for a site visit prior to meet me and to look at the roof for its viability. While the solar panels did not exactly fit the site to allow for proper walk-around clearances for maintenance, they were able to be change on the day of installation. They were flexible on the installation date when there were several changes due to a new roofing requiring additional curing time. They went the extra mile to make sure the work was done to my satisfaction and were flexible when I had specific requests for routes of the conduit and wiring. When part of the electricity in the House didn't work after the work was done, their electricians came back to fix it. Their team made the effort the make us happy. I really felt like they were doing this for a bigger cause and not just to "make profit". When one of their contractor staff stepped on some plants in the backyard, they offered to purchase new plants. The staff were friendly and respectful. While the initial drawings didn't match the final install but they worked with all the different permitting and DCRA to make sure it was properly updated by the engineers and documented. Each of the members on the team were almost always immediately responsive to emails and phone calls. The type of inverter and panels have a great monitoring system that gives me confidence in the product. While it took a long time from install to final turnover due to COVID and permitting issues, overall they did a great job and I'm very happy with the system they installed. read more