I'm afraid I have to join the crowd of others who have received shitty customer service from this company. It sucks, too, because I really love their products and what they stand for! They are comfortable and sustainable and all that good stuff...too bad that don't give a crap about customer service. Basically I've received several empty promises from employees who work for the company. I ordered a pair of leggings in June and one of them emailed me to say they were out of that size (even though I had paid and everything-weird) and said she'd ship them out as soon as they became available. Fast forward to August-no word, nothing. So I email them with an angry email and someone responds the next day saying they'll ship them out the next day. Then...nothing. Crickets. I also had sent them an email pre-pandemic about a package that had never arrived and STILL haven't heard back from them. So, my last communication with them is just saying that I'd like a refund for BOTH of the items and that they could expect a bad review. Little did I know (after seeing these bad reviews) that that wouldn't matter to them. read more

I've been a customer for years. Found this brand at TJ Maxx probably 2005 and been wearing since then. The last 2-3 years the quality and customer service has gone to hell. Going to have to dispute my latest order with credit card company. Really sucks. Used to be amazing company. read more

I have ordered several pairs of pants that have not been delivered. Can't even get a response from their customer service email. It really couldn't be worse. I hate to have to admit it because I love their fabric, but I'm looking for a new company that actually sends you the clothes that you pay for. read more

I ordered 3 items from them, and they only shipped 2. I have tried to contact them about 5 times now in a week, even started a return request online. The company does not respond at all. Having to go through bank to dispute. Also, the size small does not fit well through the calves/knees, and they don't have them in an XS. Used to love their products, but it appears service and product are no longer up to par! read more

I wish I can give zero star! I ordered 4 pair of pants, only received 3 pairs. Called and emailed customer service, no answer! ALERT!! read more

I was built for the 2 pants I ordered on 12/12 but have not received the product. The website has a tracking number for UPS but UPS has no record of the shipment. I have tried calling numerous times, I have left messages, and I have sent emails, no response. I really want these pants so I have not contacted my bank yet to dispute the charge. read more

Wish I could give 0 stars. Apparently run by crooks or incompetent folks who keep your money and won't communicate about where your refund is after several months. Nobody answers the phone, nor replies to email or vm. I wish I read these reviews prior to making purchases online earlier this spring. I suppose I'll report them to BBB, for whatever good will come of it. read more

Me and my wife had appointments, separate doctors for teeth cleaning, my wife is Filipino and I am American, when I got done with my cleaning I was happy with the service and simply asked the doctor what the cost of teeth whiting is, she gave me the price and gave a small explanation of the process, less than 3 minute talk. We got separate bills, mine was double compared to my wife's bill because of the "consultation" of asking a price on teeth whitening! Warning to foreigners, if you go to this dental clinic DO NOT ask any questions, YOU WILL BE CHARGED! Will I go back? yes, I will not ask any questions tho! read more

I got scammed a few years ago. Ordered $80 of pants (2 pair) and only received one. The invoice said the other pair was back ordered. I got a huge run around trying to get in contact them until I finally got in contact with the owner's sister via email just for her to claim that they've been delivered and demanded to see pictures of the invoice that said "backorder," but after I sent the pics she stopped responding completely and ghosted me. I just wanted a refund for the pants I never received, but I'll never do business with them again. I proceeded to report them to the BBB but I got a letter from the BBB a few weeks later saying they can't find the company or it doesn't exist (not in this country atleast) Super shady. I feel bad for the many other people who got scammed and gaslit by this company. read more

Horrible company. I used to love their products. They have gone downhill massively. The fabric is no longer quality fabric. It is cheap see-through fabric with impurities. It seems they started making money and got really greedy. So you pay the same price for a lower quality product. Then they continue to say that I'm the only one, which obviously by all these reviews is not the case. I have got nowhere through my BBB complaint. They still continue to say I'm the problem. At this point I hope they run themselves into the ground. I can't stand dishonest people let alone a business. read more

See all

Update: After many days of no contact from Celeste, the customer service person, she finally got back to me saying they had received my returned order and now were going to send me my correct order. This entire situation could have been avoided had Celeste had better communication and told me my order would not be shipped until the incorrect order was returned/processed. The leggings are nice and fit well. Not sure how they will hold up long-term as I've just only received them. While I think the product is decent, this lack of professionalism and clear communication from the sole Customer Service representative (as far as I understand it) makes me not want to purchase from this company again. read more

Same as the rest. Huge scam and run around to get your money or the correct product. I wonder what happened, they used to be great. Guess they got greedy and started messing around. I also reported them to the BBB of California and spent a shit ton of time emailing and on the phione with Celest and Cristopher. They are brother and sister and full of it. Do not buy. read more

Great fabric, love the color but the seams are not quite right. A long shirt recommended.

What a joke! I only received half of my online order and when contacting them about it they gave me the runaround in length until they blocked me on social media after I made a complaint. I have never experienced such horrible customer service in my life!!! Smh read more

It's been 12 months and i still haven't received a refund for the items i returned. What a terrible business.

I don't trust them. June 15, 2020: I received a pair of capri leggings that didn't have side pockets. I ordered the Dakota Capri Utility Legging with side pockets. I have contacted them via their website email client the day they were delivered, messaged them on facebook, called their facebook number, and called their number on PayPal. I haven't received any word. The number on facebook is no longer available, and the number on paypal is a number for Go Go Charter Bus. They have looked at my messages on Facebook, but haven't responded to me. June 16, 2020: They called me from a different number and wanted me to text them back about the issue. They issued me a return label that I used to send back the leggings for a refund. July 1, 2020: The package was delivered on 6/22/2020, over a week ago. I texted them again, and they haven't responded. I then went ahead and escalated the claim to PayPal for them to review. About 5 minutes later the company then texted back saying that I needed to close the case against them in order to receive my refund. If I did that then PayPal wouldn't have been able to give me my refund and they would have then been able to keep my money. read more

See all

I ordered a pair of leggings back in beginning of April. I ordered a large and was sent a small. I understand things are a little crazy now so I sent messages by email and chat. For two weeks, no response. I had to search online for some kind of contact number. The answer is no one is available to answer the call. Finally got an email three weeks later with a return label. So sent it back. Now another three weeks and no response if they received the leggings. So here I go again to try and get some answers and NO ONE is getting back or answering. I am SO SO Disappointed with GREEN APPLE ACTIVEWEAR!!!!! TRACY read more

Still doing the same scam huh?!, It's unfortunate for others and an abomination on this company to read that after 2 yrs. of my review on them, not much changed. I bet those 5 stars on here are affiliates. Anywho, they sent me an email about their specials recently, they must think I lack brain cells after 2 yrs and what they did. I mostly came here to say For anyone else who wondered how I was able to get my money back from them. I had reported them and upload all my screenshots of the back and forth to the BBB of California. That guy Cristopher or however you spell his name, I remember had the nerve to write " no one ever reported me before after all my years in business blah blah". Well surprise my guy, I'm your one, I bet not the only. Stop scamming people. People actually have to work for a living. I hope you all eventually get your money or product back. read more

I ordered 3 pairs of leggings and received 2 and a handwritten message "refund or exchange" back in January. Manager Caesar Acasio was supposedly helping me, but he just stopped responding. I never received my last item nor MY money. I had to file a case with my bank. I feel ripped off. read more

Green Apple Active - Sports Wear Near Me - Manhattan Beach, California

Within in a few moments of posting my one-star Yelp review, I received an email from Christofer at Green Apple. He apologized for the customer service issues, and immediately issued me a refund. The problem is now resolved to my satisfaction. read more

Green Apple Active - Packing Slip - Sports Wear Near Me - Manhattan Beach, California

This is not because of COVID. I have owned 10 pairs of these yoga pants, over the years, and they ALL are the same horribly made pants. So! Don't buy their yoga pants!!!! They are SO badly made. Every time I think I want to try them again because their pants are so comfortable, I kick myself for it later. A hole in the butt, every pair of pants, EVERY TIME. And I love the way these pants feel on my body, the one time I get to wear them be fire the HOLE appears again! Trust me, and don't waste your money! Grrrrrrr! read more

This is the best clothing I've ever worn. I've been wearing greenapple active wear for over a decade and the clothes are still in one beautiful peice! These organic active wear tops and bottoms feel like pure butter on your skin and they make you feel like you're on cloud9 ! I recommend to all people who are active as well as for loungewear!!! My friends and family can't get enough either!!!! Feel like a goddess in these ! thank you Greenaple! read more

I have stupidly been a customer of Green Apple Active for years. I have had previous problems with their Customer service, but they had always been (eventually) resolved, so I kept buying. This time, I ordered 3 mystery boxes with three items. They took my money for all 9 items. They sent me 3 items. On the packing slip they had crossed out 3 mystery boxes, and written in 1. But I never got any explanation from them as to why. No email saying, "sorry, we are out of stock". or "sorry you can only order one" no refund, nothing. I have emailed them 4 times, no response, I have filed a claim with the BBB, but expect no response to that either. Buyer beware! I'm not out $100 from just that order. read more

Green Apple Active has the most comfortable and best Designed and fitting clothes I've ever worn. Since I've been wearing them for a couple years now I've tried all the styles and love the new colors this year. I dance in them all the time. The Bamboo fabric makes such a difference in the luxurious feel. read more

Green Apple had theeee most comfortable yoga pants EVER ! As a Eco friendly gal myself I was so excited to hear that their products are made from organic materials ! Also I am tall and the length is perfect ! They fit like a glove and don't fade either !! Can't wait to get the electric violet paints they look awesome !! You guys are great , keep up the styles !!:))) jfwi you can find some styles on Amazon that they don't carry on their website !! Lulu is nothing compared to this brand !!! #fact read more

Green Apple Active - Want these !!! - Sports Wear Near Me - Manhattan Beach, California

See all

The customer service is absolutely nonexistent. The email address is a black hole, and the phone line is answered by an answering machine.

DO NOT ORDER. Terrible experience. Have reached out to customer service via email, the chat feature (Response: Hello, thanks for reaching out. I'll be right with you!.....NO RESPONSE EVER after 7 subsequent follow ups), and their site over 10 times. Incomplete responses and questions never adequately answered, ie returns never fully processed. Incredibly disappointing because their product is decent. Keep following up hoping that they'll improve the customer experience. Has not happened. read more

I bought a pair of their bamboo shorts a very long time ago at TJ Maxx and loved them. They lasted me several years - still have them, in fact, but I only use them to lay around the house as they're very worn. When I finally had the money to buy more at full price, I bought bamboo capris and black leggings in another fabric. They both got holes in them along the seams within a couple washes. I tried to get a refund and they had me send pictures but the money was never issued. They used to be great but not anymore. Do not buy. read more

I love this product but the customer service was very disappointing. I have a many of their items but the ONE time I need to return something, its been "processing" for over 2 months. Celeste emailed me a month later after i sent an email inquiry about my return. She said she would look into it and I never heard back after I sent 2 more followup emails 2 weeks later, then another 2 weeks later. I work with ECommerce businesses for a living and this company wont last with this kind of service as they are destroying any chance of brand loyalty. They have enough time set up email campaigns to send 5 emails a week, but not enough time to process a refund. I would have given 1 star but the products are nice. read more

I placed my order, was charged and never even received my order. It had been a month and a half. I have messaged, emailed several times , Facebook messaged, you name it I've tried everything to contact them, and yet I keep receiving emails asking me how I like my order and to please write a review!!! How can I when I don't even have them????? Super super disappointing that there hasn't even been a response. read more

The 1 star is for their customer service not their products. I ordered over a month ago from their UK store, and only just now I am seeing that my package was shipped. Glopal, their shipping service/tracking site, recommended contacting Green Apple, as they said it was unusual to have not received my package at their hub after a week. I have been waiting for a response both from their "chat" (what a joke that is), and their email. The only response I received from the chat was weeks ago. They said that the order number I sent them was not an order number! I had pulled this verbatim from an email, so I sent them a screenshot of the exact email, stating my order number, as I had written. I received no response, of course. These people have no idea how to run a business in regards to customer service. I still do like their bamboo flares, BUT even the quality on those has gone down. The fabric pills up with lint, and is thinner. I am more quickly wearing out the thighs. They also got rid of the Pippy utility, which was my favourite of those styles, but that is beside the point. read more

Zero stars. I returned two brand new pairs of yoga pants, within 1 week of receiving them, using the shipping label they provided. They never refunded me. Company is "run" by siblings Cris (founder) and Celeste, who have poor customer service skills. I'm convinced Celeste blocked my number so I could never get through, to resolve the issue. No response to my emails. They kept my $125 and the returned new merchandise. Sketchy to the fullest. Stay clear of this company. Extremely disappointing. read more

I love this clothing brand! It feels amazing on and gives me so much flexibility in my daily yoga practice. These pants move with you and I get so many compliments!!! I also love that they are a bamboo sustainable brand to help our earth! This is my go to active wear brand! Beautiful colors too! read more

Please just save yourself the hassle and order something else from someone else. Uncomfortable clothing, terrible customer service. I ordered pants. They didn't ship for two weeks, so I contacted customer service and the people who work there are extremely rude. When I finally received the pants, they were very scratchy and uncomfortable (despite being described as "the softest sweats ever). I've read about other customers not receiving their refund after trying to return, so I'm really unsure what to do at this point. I'm just stuck with ugly, uncomfortable pants that don't match the picture or description and I'm honestly too nervous to even bring this up with customer support because I just don't want the confrontation. read more

So unbelievably frustrated. I have left multiple messages and emails regarding an order I want to return. They changed the fabric and quality of the pants and they are terrible. I have filed a claim through PayPal. What a shame! read more

DO NOT BUY FROM THIS HORRIBLE COMPANY! I returned $120 of merchandise on 1/11/19 because the fit was not good. I have still not received my refund. Here is the email i received after inquiring many times about the refund. "Hey Julie, This is CiCi Smith, Cristofers (designer) sister. I am not sure what is going on as of yet. I will get down to the bottom of it and let you know asap. (By tomorrow at the latest). I am sorry to have caused you this problem. We were having some internal issues and are slowly climbing our way out. We have gone back to keeping the company (GAA) in our immediate family and getting back on track and in control of everyone smiling with us. We do not like frowns or unhappy thoughts. Especially my brother Cristofer! Our "Core" is sometimes environmentally challenged or put through a test. We will accommodate your request and get back to you no later than tomorrow. Communication is the success of a true relationship. Talk to you soon! Sincerely, CiCi Smith-Customer Service" That email was received on 2/9/19 but I never heard from "CiCi" or anyone. I have now turned the matter over to my attorney to try to collect the money they owe me. Please do not buy from them. Something predatory is going on with this company! read more

BEWARE.....I order yoga pants that noted they were in stock. They took my money out of my account. Days later I tried to follow up to see when they were going to ship. They would not return my emails and they don't have a phone. Finally I replied to the email that confirmed my order and was told they were not in stock and he tried to get me to buy something else instead of what I ordered. I requested a refund and now he will not respond. read more

do not order a thing from green apple active. chris is a theif with a sob story who steals from his customers. it took over a month for my yoga pants to arrive and when they did, they would'nt be released from the post office because it was sent media mail, which in itself is unethical and against the law. how cheap and low brow can you be? i had to pay an extra 8 dollars to get my package which was supposed to be a christmas present, and when i opened the package it was missing a pair of pants *that i have yet to recieve. when i emailed chris, he promised to resolve the issue and send a package. it's been months. he's a crook, a liar, and a theif. anyone who runs a business like this should have no business at all. youre a despicable human being with shitty business practices. trashy. read more

Only received 1 of the 4 pants I ordered with no response from the owner after many attempts. At first, he said that they were backed logged, then stopped responding. After 3 weeks of no word, I finally called my credit card company to get my money back for the pants I didn't receive. I don't know if ownership has changed with this company, but I no longer trust to spend my money here anymore. It's a shame, because I loved the sweat pants. read more

Love, love, love their products! I literally live in these pants! I've had some of the products for over 12 years and the color and fit is just like the day I bought it. I recently spoke to the owner Christofer - he personally returned my call when I was having difficulty reaching customer service. They are working to increase customer service staff - don't let the negative reviews deter you from buying these products - they are truly amazing! read more