I am incredibly disappointed with my experience at Greeley Hat Works. For the premium price they charge, you expect an investment piece that lasts. Instead, I got two hats that are absolute garbage quality. Neither hat can hold its shape for more than 24 hours. Worse yet, one of the hats completely shrunk. When I contacted customer service about it, they immediately deflected, blamed me, and claimed I must have left it in a hot car--which I absolutely did not. They refuse to take responsibility for their poor craftsmanship and subpar materials. Save your hard-earned money and go to a hat maker that actually stands behind their work. These are massively overpriced and not worth the headache The business replied to this review claiming they "tried to work it out with me." This is a flat-out lie. I emailed and called Greeley Hat Works multiple times, and they never once returned my call or responded to my email. Do not let their polite public replies fool you--their customer service is nonexistent behind the scenes. read more

Greeley Hat Works - The day after picking it up and having it shaped, while the other hat was in a box - Leather Goods Near Me - Garden City, Colorado

Complete Noob, went in not knowing what to expect. Professional, patient, and I left with a hat that fits me and looks good (according to my Daughter, and that's all that matters). read more

This shop is nothing short of AMAZING! Every single person I've worked with has been professional, hard working and go waaaay above and beyond to make sure their customers are happy. I recently had my dad's old cowboy hat re-blocked and flanged then reshaped. It looks incredible! I've also had them rework a couple of other hats and they look amazing! I'm now working with them on creating a custom fedora that I am 100% confident will be one-of-a-kind awesomeness! Whether you work with Trent (owner), Dan, Aidan or others, you know you are getting a super high quality product. Thank you Greeley Hat Works!! read more

Quality, impeccable, lifelong, breathtaking, unique products produced. Pride and enthusiasm from the staff.

Not a single person greeted me nor helped me. Straw selection is very limited unless you want a twister or atwood. I'd have settled for an atwood but I couldn't find a single hat in my size.. oh well. Would've loved to see some resistor or american hats. read more

I'm at a loss for words in a way. I always wanted a hat like this, but was afraid I wouldn't get the right one, right kind, wrong fit, wrong brand. But I've been bonding with my dad over Yellowstone - fantastic show - and I recently grew a beard, so I thought, well, now's the time to see if that hat works, ya know? I trusted Greeley Hat Works based on reputation, and them having done hats for the show, but I will be back because of my own experience, their amazing team, their care for the customer experience, the little touches like the signatures on the inside of the sweatband... honestly, I never knew how quickly I could come to be so attached to an article of clothing until now. I will wear my Greeley Hat Works hat til I'm tits up in the dirt, if you'll excuse the language, and even then, it's probably the most impressive item around. I appreciate what you delivered to me - money well spent, trust earned - and I'm a happy, will-return customer, and I just want to impart on any strangers stumbling on my review, you can't go wrong with these folks. They are truly the best. read more

See all

Had a complete restoration of a family hat. Beautiful job and Kevin Delgado did a great job shaping.

Rachel and Tim were nothing shy of complete professionals, as they fit me for a custom beaver western hat. Rachel took my measurements and walked me through the amazing old-world process of custom hat fitting. The nostalgia and sheer artistry inherent in their craft was second only to their kindness and attention to detail. I cannot recommend Greeley Hat Works more for a truly one-of-a-kind experience! - Jason C. (Niwot, CO via Chicago, IL) read more

If you are buying a stock off the shelf western hat, you might be okay here. Just don't try to get any custom work done. I brought in a Spanish American War campaign hat that needed to be reblocked. They wouldn't touch it. Fair enough. I took it elsewhere. That is not the reason for the bad review. I brought two hats here and they screwed them both up beyond repair. The first was a wool and beaver hair fedora that I have had for decades. The 'starch' was breaking down and I wanted it reblocked. They suggested that I change out the sweatband as well. When I got it back it was unwearable. They took it again, and again, a complete mess. They tried again, and still, could not make it work. Their sweatbands are twice as thick as a standard band, which is all good and well if your hat is too big, but if your hat fits, it will make it too tight. But beyond this fact, the way the band was attached it made the front of the hat pucker. I eventually dropped $800 on a new hat and tossed this one in the trash (after forming over more than a c note for them to reblocked this one. But the destruction that they did to my good straw Panama is beyond words. All that I wanted was a swat band put in and the silk ribbon from my grandfather's hat put on it. Nothing more. When I got it back, they had reblocked it and in doing so the crown was now too tall and now instead of a 2 1/4" brim, it has a 1 3/4" brim. It sits so tall on the head that it's practically a top hat at this point! Looks completely goofy. Add to this the aforementioned sweatband that is too thick so when the hat is placed on the head it is tight and contorts the brim. But perhaps the biggest insult is the fact that they charged me to hot glue the band in place. SERIOUSLY?!?! Hot glue??? Like I couldn't glue a hat together. I was expecting the sweatband to be sewn into place. And just to add insult to injury, I brought the sweatband in that was sold to me with the hat. It was much thinner leather and would not change the shape of the hat like this fat thing does. My girlfriend told me to take it back - AGAIN, but it is more than an hour drive for me, and I didn't see the point given the fact that I have ZERO faith in their abilities at this point. Good luck with your hat adventures with this shop, it can't be worse than my experience (I'm about to throw my un-worn panama in the trash and start again with another shop - I'll add some photos). I only wish there was a good hat shop in Colorado where I could buy high quality hats, and have someone that has a talent for customizing them. read more

See all

Tim reworked my lovely old (1986) beaver Stetson and it's good as new! Throughout the process he communicated, including pictures, so I was confident that the end result would be perfect. It was!! Huge thanks to Tim and Greeley Hat Works. read more

So fun! We loved our visit. My husband got his head sized, which was extremely entertaining. The staff were all patient, kind, and informative. The owner spent lots of time explaining all the options, positives and negatives. A very interesting stop to say the least, even just to look around! Lots of memorabilia and cool articles. These hats are truly works of art! read more

This place is the real deal. TV shows, Presidents, foreign leaders have all come here to have hats made for them. This is real cowboy stuff, folks. Real riders, real wranglers, real rodeo people get hats here. Getting ready for the grand opening of their expanded shop on Sept. 21, 2019 - you might want to get your order in first. Top notch. read more

While they do have a great selection of hats their customer service has completely left the building since Travis left. They are disrespectful towards their customers, they talk down to their customers. I would never recommend this hat place to anyone. We have bought about 10 custom cowboy hats from their and will never go back. I hope that they can listen to their customers and improve but until then I would never recommend this store to anyone. They are not very welcoming to anyone who is apart of the cowboy lifestyle. read more

I have purchased several well made quality hats here and I couldn't be happier. If I had any issue they all stepped up and bent over backwards to help me. The whole staff and Trent & Melissa are the best. I have tried other places and I can tell you that None compare to the care, quality, and pricing. You definetely cannot go wrong here. read more

Quality hats made to last a lifetime. I've always been happy with my purchases & been treared in a professional manner.