The front desk office staff were pleasant when I arrived. It would've been nice to get the 10 pages…read moreof paperwork to fill out prior to the appointment, so be prepared to fill a decent amount of medical information before you get your scan (or even better, ask the company to send or email you the paperwork beforehand). The radiology tech was very polite and friendly. This particular MRI machine seemed louder than others I've been in, however, with ear plugs and headphones playing music from Pandora, I wasn't bothered by the sound so much. Overall, this was a positive experience as far as getting an MRI goes.

I literally witnessed a phlebotomist call a patient by first name only, well there were 2 people by…read morethe same first name. He got the patients mixed up and thankfully the man questioned why they were asking for urine. After getting the correct man, he didn't have a birthday on his paperwork to correctly identify him. The phlebotomist told the receptionist and she said "I know." Then they all start laughing. A female phlebotomists came out to look around and seen a lady in a security guard uniform, older lady, and the phlebotomist went back and started gossiping about this woman. Even said, "I'm going to hell for this!" The quality of care is horrible. The only reason it got 2 stars is because the waiting area was nice and clean.

Had an awful experience here. The worker didn't know how to look up the order that my provider sent…read moreover so I had to pull it myself. Once I gave her the order she said that she couldn't put the order in because I had a past due balance from 2024. I was very confused because I had not been to any LabCorp location since 2019. So I told her that that wasn't possible. The worker told me that she "didn't know what to tell me" but that I had to pay the past due balance before she could put my new order in. I was like whatever and paid the bill (because it was $8) and she gave me a receipt while she input the new order. I look at the receipt she handed me and saw it was for someone with my name, but in a city and state I have never lived in. So I told the worker "this isn't me, I have never lived here." And the worker responded "well it's your name." Like I am the only person with my name in the entire universe. There's a reason you're supposed to check other identifying information with patients. She then proceeded to tell me that someone "probably stole my identity" and that it's "not her problem." She then proceeded to tell me to "calm down" and "stop getting hostile" after I asked her to confirm that my payment for my visit for today was actually going to me instead of someone else like the last payment. Because I'm obviously not allowed to be upset. She then began yelling at me that she couldn't have known since it was the same name (because again there was surely no other way she could have confirmed it was for the right person because there's only one person with my name in the entire world apparently). So instead of taking accountability for her mistake and attempting to rectify the situation, or at the very least APOLOGIZING, she accused me of being hostile and yelling. Everyone, take your business ANYWHERE else.

Dawn was comforting and very professional in making sure that I had a good experience. Today was…read moremy first MRI and in all honesty i couldn't wait for this experience to be over. Dawn helped me to relax and stay calm. I am thankful for her help! Gerry Adkins

Billing is awful! Medicare paid majority of billed expenses within 6 weeks. Secondary insurance…read more(with another government agency) is unfortunately taking longer. They continue to bill monthly for the remaining amount and, despite contacting them to assure them payment would be coming shortly, they now have sent me a COLLECTION NOTICE! If you can, do not use this imaging agency for your needs! Their dunning notice says, "... because there has been no response ..." ... totally untrue, I've called monthly to assure them I am following up on the remaining balance! VERY POOR CUSTOMER SERVICE!

Lets be honest, going in for testing sucks, but if you have to go somewhere to get this done, I…read morerecommend the Quest Kenwood branch. The gal that runs this place is great and she takes your mind off the test and makes you feel relaxed and comfortable. You can usually get in and out quickly, she is knowledgable and always does a good job.

The Lady there at the Kenwood office is the BEST. I would follow her anywhere - and I have. She's…read moreprofessional, yet friendly. She doesn't hurt. She is quick - She knows what She is doing. I've only been having to get blood drawn for approximately 6-7 years. And when I got to her, I knew she was the only one I trusted. My doctor had me go elsewhere saying that it would be faster for results. I tried that once. It took longer. The woman hurt me and she was rude. Quest, thanks for having her on your staff.

I have had two MRI's in this facility, by two different technicians, both were very pleasant and…read morevery concerned about my comfort and safety. Patients are provided with a small dressing area & locker, so that they may change into metal free hospital pants & shirts and remove any metal dental appliances. This is much more pleasant than taking off metal objects, electronics, and partial plates in the waiting room of some other MRI facilities, in front of other people, and handing them to your spouse. This facility provides as pleasant of an experience as possible.

Great Staff. In and out in 30 minutes. Easy parking. Friendly staff. Would highly recommend it.read more

From the owner: Springdale will permanently close on February 27, 2026. We appreciate your continued trust in…read moreHometown and look forward to serving you at another Hometown location. For your convenience, the nearest option is: Hometown – Colerain 8459 Colerain Ave, Cincinnati, OH 45239

No complaints with my visit to this Quest Diagnostic location. One of the great things about Quest…read moreis that they have spots for both walk-ins and appointments. I love the flexibility. For this visit I wanted to go with an appointment. Appointments may be made online. The location closest to me did not have any appointments for the next two weeks. This location had times and days that worked with my schedule. I arrived 15 min. before my appointment, and checked in at their contactless check-in kiosk. Three minutes later I was called back. A quick temperature check, and we were on our way. After entering in some additional information it was time for the test. Everything was done quickly. I was on my way by my scheduled time. I encountered two employees during my visit. Both were professional. I would have no qualms utilizing this location again.

Horrible customer service. Went for a blood draw for a test. I had scheduled that online. When I…read moregot there they could not find the requisition fax from my doctor. My doctor had a confirmation that the fax went through 3 weeks ago. My doctor faxed the requisition slip for the test again and I even emailed it to the phlebotomist . Still the two phlebotomists made me wait 1 and a half hours. Finally I had to leave in disgust (especially after the male phlebotomist told me that they had received the email but apparently still want me to wait more). They never acknowledged the receipt of the second fax on the day of the test. I would not recommend such treatment to any patient. Customer/patient service is dead at that blood draw Quest center in Mason, OH.

Had general health panel lab work done with this company. Super helpful staff. Peaceful…read moreenvironment. Referred to company from referring physician. They are under Oscar Health. Laboratory tests performed equaled to $795.73. Out of pocket was $76.08.

Professional and kind staff. I recommend highly. Affordable Medical Imaging performed test for $500…read morethat locally I would have been charged 9k. Received results within 24 hours.

Incompetence or illegality at the highest level…read more Thomas Predey, MD of 'affordable medical imaging of Cincinnati, Ohio who told me that, "In 20 years of imaging he'd never seen an order for both a brain MRI and a neck and head MRI at the same time. Really? The receptionist told the couple in front of me that it would be 1 or 2 days before the results came in. I asked if they could be emailed and she told me no, probably for security reasons. So, imagine my surprise, when I arrived home in Columbus 2 hours later and flipped through my emails, head pounding, and found my 'results' had been sent to me 1 1/2 hours after shooting the MRI. Seriously, you can look through two patients before me and 600 images of me in under two hours? What a crock. Clearly this is not incompetence, but criminal behavior. So I emailed https://radiologyassist.com/ and sure enough the lady told me that he only shot the brain and it is not the problem. It is the neck and head for which I specifically went to Cincinnati to have them shoot. Radiologyassist.com did refund the second amount but that is little solace when you dying.