Came here on a Saturday afternoon with a large group (8 kids & 8 adults). We called ahead to…read morereserve 3 bowling lanes at 11AM, we were there when the doors opened. I wasn't sure what I was expecting but I was very impressed with how clean and new everything looked. They have a LOT in a small space - 2 axe throwing lanes, 4 duck pin bowling lanes, arcade games (mostly claw games, a basketball game, VR, & motorcycle game), an escape room, and a bar. We were the first guests so it was nice to have the place to ourselves. Bowling was fun but it's pretty tight around the lanes - 3 tables set up near them, our group took up the whole space. We were disappointed to see the bar not open, so we had to walk to the bar on the other side of the lobby to get drinks. Since it really isn't an arcade that you can play games and win prizes or tickets, it was a disappointing for our little kids. Especially since there are a lot of claw games and they are hard to win - only 1 out of 8 kids won a prize (and all the adults were trying, too). It's a small space, so when it starts getting busy - it's cramped. Also, I would say it's pretty pricey. Lane rental was expensive for 1 hour, I notice how $$ the axe throwing was, too. Arcade credits are $$, too. We spent $50 within 30 min btw two kids. Not a bad place to check out with kids in the winter to get a break from the cold.

Nice, clean, but the prices are a too high per game and the bar is NEVER open when I go. They also…read moreneed some more games and get some new games. They have had the exact same games since they opened. Change it up, rotate some new games in and out. Ive been a few times and it's a bit stale. The last time I went we the bar was closed as usual and I asked the one staff member if I could bring food in from the restaurant in the hotel. He didn't care if I did, but he had no clue on how I would make that or drinks happen. Basically said it was up to me to make it happen and walk down to the restaurant in the hotel if I wanted anything. It would have been nice if he could have called it in for me and had them bring it over to the Den. Kids get bored very quick. The bowling is just ok. You play 5 frame games, and it's like candle stick bowling. The pins are on strings. They do have ax throwing, that's fun. They didn't really suggest how to play or keep score, but it's still fun throwing an ax. All it all it's and ok place but they could improve it with some more care/attention/customer service.

Very homey, comfortable, and clean. Really liked the friendly owners, and the amenities of the…read morelodge. My kids loved the game room and the adults enjoyed the tv while bagging up fish from our salmon trip. Please help keep this place clean, and process your fish at the cleaning stations! The stainless steel counter top was great for bagging our already processed fillets and the community chest freezer was clean Loved the owners integrity and commitment to helping us around their area with good information and all other hospitalities. Our family will make this a norm each salmon season. To those complaining about the stiff rules with marijuana usage there, they dont hate it, but they want it to be a clean environmentfor all, we found it easy to take a little walk down the trail away from the lodge and enjoy a night time sleep helper. Again, great experience, rules are taught in grade school, respect them, its not that hard.

I asked nicely if I could park my car out of the way while we were riding our bike, was told we had…read moreto park in a sketchy area which was hidden from the street, where it looked like there were abandoned vehicles, I said I didn't feel comfortable with that but was told that was where I had to park, even through I was staying there for a second night after our three day ride. There also wasn't coffee in the room and there wasn't ice, we were told that we had to buy a bag for $7.

easy check in .free parking awesome area. owners are over the top accommodating. rooms are so beach…read morefeel . super clean , best pool for kids and adults area for a fire pit . honestly i have never stayed at a motel as accommodating as this . the owners have done a great job of creating the perfect up north experience for families. we will be back highly recommended for the easy stay that is over the top kid friendly

Ouch. No one here to check you in and the lobby is trashed. Filled with junk everywhere, not…read moregiving you confidence in, well anything. Just a mess. The room, clean but no closet, no drawers. Not here so I can live out of suitcases. Wanted to unpack! Owners nice on phone but they do not disclose any details - like self check in. Missing such essentials as places to hang clothes and drawers? Unacceptable. And seeing this has been mentioned before in these reviews, apparently they aren't listening. Never ever thought for a second I would need to ask if the room had normal, expected features. No one thinks to ask if there are places for their clothes. Really disappointed.

We booked for 2 nights, arrived on a Friday afternoon 8/14. On Saturday morning received a call…read morethat my brother died suddenly. Had to pack up immediately and leave. So I called the office at 10:05 am and let them know what happened and would be leaving immediately. She said no problem, we will take care of everything. I assumed that meant a refund of 1 day since this was a death in the family. But it didn't show up on my CC. I texted them later the next week, after the funeral, asking if we come back up for 2 days would they comp us the one day, but no reply. So I reached out to Expedia and their response was that the hotel will not be refunding me. This is bad business practice and I'm out $300+. Cute place but terrible customer service.

Hoping this honest reviews helps anyone interested in booking with Coastal Suites…read more We try to support small, local businesses as much as possible, which is why we chose Coastal Suites vs. a larger chain that was cheaper in price. Coming in from Seattle, we booked this for a wedding we were attending nearby for one of my boyfriend's best friends. Unfortunately, we came down with Covid and immediately tried to get in touch with this hotel to cancel our reservation. Their line rang endlessly and instead of being able to leave a voicemail, the call ended with a continuous busy signal after regular dial tones. I must have called at least 20 times when we were within the 7 day cancellation policy. I eventually got through to their voicemail and left a total of 2-3 voicemails, in which I stated the issue with their line and not being able to get through to a person or leave a VM, at the very least. Those also went unanswered. By the time the crew got back to me, we were conveniently outside the 7 days to cancel for a full refund. I then asked to get in touch with the manager, as no one seemed empathetic, understanding, or helpful in dealing with this already painful situation. I spoke with Cari, the general manager, over text, as she wouldn't call me...She coldly offered me a 50% refund as a best case scenario, ignoring all the steps I took to cancel and get 100% of the reservation back. She then said 100% would only be possible if they filled the room, which didn't seem fair at all. I then asked to speak with the owner. The next day, I received an email from Anna, one of the owners. She also avoided the phone call I requested and blamed meetings...I, too, am in meetings most of the day, but there is always 5 minutes that can be found, especially given all I had gone through up to this point. She also pressured me into cancelling the reservation so they could try to re-rent the room, but I wasn't comfortable potentially losing 50% of this reservation if they didn't rebook it (they had 2 other rooms that were cheaper available so the odds didn't seem good). I gave her full context of what happened up to this point, and she disregarded all of it, referring back to the cancellation policy. I did explain that I would be involving my credit card company to dispute the full charge as well as write an honest review, since we tried cancelling many times within the cancellation policy. Instead of doing the right thing, she stated "Please note, threatening to harm our business with a false review disqualifies you from receiving a full refund regardless of whether it gets booked, so I do not recommend taking that action." Following these communications, I received 2 more calls from the staff "returning my calls" from weeks prior...each time I re-explained what happened and pleaded for them to do the right thing. At this point, we've been fully credited by our credit card company and I'm summarizing what happened to us in detail so you are fully aware with who you are booking with. Rest assured nothing written here is falsified and I'm only highlighting the "customer service" behind this company. I have full receipts of everything, in case anyone from this company tries to say anything to the contrary. As painful as it was to have to cancel this very important trip, the owners of this location did nothing to sympathize with our situation, let alone take ownership for their flawed phone system and their overall lack of organization/customer service, and all over $200 (total reservation was $400). Please don't book with this company, as our friends were very happy booking elsewhere for their stays.

This is my second year in a row with this establishment, last year I stayed at the hotel for about…read morea month on business, the hotel is very clean and comfortable. I have stay at other places in the area and this is where I found my comfort. The restaurant downstairs is very consistent. I have had everything on the menu. Every thing was served hot, and fresh, again very impressed with my stay at the Cold Creek Inn. On a more recent visit my family did some shopping at that nice little town. We ate at the Cold Creek, the perch and lasagna were amazing. Service was professional and friendly, I left a bag at the table from the shopping we have done. We already left town. I called the Creek to see if it was found, without hesitation,Zee the owner said she will have it in the mail for me. This is how a establishment operates around excellence. Thank you Zee and the Cold Creek Staff for all the hard work you do. You will definitely be seeing me and my family 1 year from now again. Stay Blessed!

The INN (upstairs): Room is small, but quaint and clean. Reasonably priced. AC unit isn't too loud…read more Cable television. Fancy complimentary soaps. Comfortable bed. Located near shops and restaurants. Crystal Lake is within walking distance. I would definitely stay here again. The restaurant/ bar (downstairs): Only ate here once during our 2 night stay, but have no complaints. Friendly service. Good margaritas, yet pricey ($12). Live musician played smooth, mellow music. Clean, nice bathroom. Nice gentleman at the door made recommendations on beaches. I highly recommend the Mac and Cheese with seafood!!!

Date of stay: December 15-18, 2025. We booked the Empire…read moreLakeshore in somewhat last minute to help an elderly parent that was having surgery in Traverse City. We called to book, and Linda was so helpful and personable. We booked the King Suite (the largest) for $109 a night. We thought that was extremely fair. We got there after dark, retrieved our room key from the box, as directed, and was really pleased with how clean and comfortable the room was. There were very few guests, given the winter season. The office wasn't open either, but it was fine. It was quiet, and someone replaced towels and k-cups each day, and emptied the trash. The kureig, microwave, and fridge were very helpful. Note - the fridge was not tiny, it was about three feet tall. The tv and WiFi worked great, we both had to work from the room at different times, and had no problem on video calls. It was a quick walk to the BP for snacks, drinks, breakfast sandwiches (yum!), very convenient. There are two great restaurants open year round, joes friendly tavern and empire pizza. We would be very happy to stay here again and will recommend it to friends.

I requested a price match through Priceline, but Priceline required the hotel owner to approve it…read more The hotel owner refused, telling me directly that they do not follow Priceline's price-match or best-price-guarantee policies. This raises a serious question: If the hotel does not honor Priceline's policies, why is it listed on Priceline? And why does Priceline allow a hotel that ignores its guarantees to remain on the platform? This feels like a failure on both sides and is very misleading to consumers. Below is the text message I received from the hotel (all personal identifiers removed to protect privacy):

This place is a local treasure! I am so happy they had availability the night we were in town for a…read morewedding. Booking and check in were easy, our room was adorable and it had the best amenities! Our bed was super comfortable and everything felt clean and fresh. I would definitely recommend staying here vs a hotel nearby! The hosts are very friendly and accommodating. They even prepare you breakfast in the morning. If I am back in the area I will definitely be staying here again.

Windermere Inn was very cute and very accommodating to us when we called on short notice. Our room…read morewas comfortable, the bedding was soft and the bath very updated. Very glad we were able to stay there. Ann was great and a lovely host!

Only stayed here once thus far - but I feel it deserves a place here on Yelp…read more Came across this little motel whilst on a mini-getaway with the ladyfriend in Traverse City. I was trying to find the cheapest place to spend the night in the area, and thanks to Google Maps found this place. Behold: $30/night one bed, $40/night two beds. Awesomeface! Wonderfultastic! The place is owned by a man and wife, I believe, who are both very friendly and helpful. The room was rather small, and certainly from yester-decade, but was clean, mold-smell-free, and felt fine. There's a pizza place, I believe, across the street. Bottom Line: Awesome, cute, friendly, CHEAP motel. Probably where I will stay on future Traverse-City-area adventures.