It boogles my mind that this place does not have a higher rating. This place was awesome. I was able to get one of the themed rooms at a greatly discounted rate. It is located within walking distance to kings Island and has a huge parking lot. The staff there is very friendly. And they have activities for the little ones like story time, character photos, dance parties and clock show. There is also an arcade and miniture golf course on-site. You literally do not have to leave the resort. They have a candy shop, an ice cream shop, a bar, a Dunkin, and a restaurant. There are refrigerators and microwaves in the rooms as well. They take their COVID precautions seriously and everyone over the age of 5 must wear a mask in public. The place was very clean. Every kid gets their own wolf ears from the gift shop upon arrival. Now the water park. It needs its own paragraph. The lifeguards are friendly and there is tons to do there. The water is warm, year-round. Word to the wise, it gets packed on weekends, but the lines for the slides are still not too bad. I do recommend getting there early to claim you seats. They are first come, first served. They have a wave pool, a huge splash area with slide, a lazy river, a wading pool with little slide, a water coaster, family slide, a restaurant and bar. They also have lockers that you can rent. And if you are ballin' you can rent a cabana, but I did not see a need for it and plus the cabanas are away from all the action anyway. In the summer there is an outdoor portion of the water park open. I cannot say enough about this place. My kids were entertained for three whole days. My only complaint was that the people above my room must have had cement shoes, because all we heard was heavy walking around the room at late hours. That is not the resort's fault though. I did inform them of what was going on and, management was very apologetic and worked with us to make the situation right. I really enjoyed Wolf Lodge and look forward to going back, but I would probably only go if got another discounted rate. No matter you what you get, there is a $30/ day resort fee added to it. I highly recommend checking out the Lodge, especially for those with kids. It is a nice activity filled venue that gives the family fun things to do during the cold winter months. read more

This place yes is geared towards children. Also yes they may need some updates but honestly I understand the pairing being $15 which was a huge thing I saw people complain about. Being as close as they are to kings island they don't want people parking for free and walking. Could they do it a better way for guests.....yes. We stayed for a night and didn't have any issues. It was a nice getaway. read more

We got an amazing deal for one night at great Wolf Lodge and were so excited to go . The check-in process went smoothly, and the people at the front desk were very informative as to the activities of the day. The adults receive a wristband which is connected to your credit card, so you do not need to carry your wallet around which is nice. It is a cashless facility. Bowling and mini golf were seven dollars per player which is pretty reasonable. There are about five restaurants on site, including a Dunkin' Donuts. The breakfast buffet had decent food, and I was happy to see an omelette station. It's nice, because there are activities happening almost every hour or every other hour for the children. My girls favorite is the dance parties, which is like a kiddie rave. All in all the hotel could use some updating as it appears to be fairly old and outdated, but we had an enjoyable stay. Well aside from the family upstairs that were having a stomp party at 11 PM and again at 6 AM. Without the discount, I'm not sure if I would come back to this location because paying full price is quite costly for what you get without it being an updated facility. Also, do not bring any type of floatable rings or pool toys because they do not allow it. read more

We stayed at the one in Cincinnati, recently. We have stayed years ago and had a great time. This recent visit wasdifferent due to Covi but the staff is really trying to keep the activities going. Restaurants were good albeit a different style of serving again due to Covid. Room was clean and had a nice fridge and microwave. Pool area was clean and busy. I come for magiquest! The staff was knowledgable about the game, gave suggestions and handled the wands and merchandise sales efficiently read more

Great Wolf Lodge - I earned my wolf ears - Resorts Near Me - Mason, Ohio

Customer service staff was great Kelly, Bek and Cooper all did a fantastic job for us!. Food was excellent and the restaurant was very clean too. Management was attentive and friendly and we think both Shelby and Ashley are both professional and were truly a pleasure to interact with during our visit. Will be back again :) read more

To simulate the experience, get in a bathing suit, blind yourself with chlorine, walk around Walmart and lose 200$

Here now and this is stay #23. Every time we have stayed here in the past 2-3 years, it's gone downhill. The bed is probably the most uncomfortable bed I've ever attempted to sleep on. The sheets feel like a can of starch has been used on each one and the bed isn't even made correctly or with the correct sheets. There is a flat sheet where a fitted sheet should be and since it's too small, it keeps balling up every time someone moves. There were rude teenagers spitting off of the water slide stairs down into the lazy river and trying to hit people. Told a lifeguard but could not tell if anything was done. There was food and wet napkins everywhere in the water park and the floor was disgusting to walk on. Resort is understaffed and in desperate need of a makeover on the insides of the rooms and not just the pizza area. read more

Watch out for hidden fees on that great advertised rate. The most recent is adding $15 per day parking on top of the hotel and resort fees to the base price. Otherwise had a good time. Very crowded even on a weekday but you can't fault them for having good business. Only negative related to that is it doesn't seem like they are prepared with check in counter and food areas overrun (at least during peak time). read more

I wanted to thank Evan and Nishil from the water park my 2 year old ran off and they helped me find him very quickly. I was lucky they were there to help read more

We had a great time at Great Wolf Lodge. We originally had book for the middle of May for my son's third birthday but due to the pandemic we had to reschedule due to the hotel was not open. We arrived on Sunday about 12:45pm. There was a couple in line ahead of me. They asked people to wear a mask in the lobby and only one person from your party to come in to check in. We thought we were just going to get our wristbands at this time and then check in at 4:00pm but our room was ready. We were in room 2081 which is a luxury king suite with a pull out sofa. It was perfect for my family of three. The room had a mini fridge which is a huge bonus to me. We were in the water park pretty close to 1:00pm and stayed til 7:00pm. The water park closes at 8:00pm. We had signed up for story time at 8 and the dance party at 9. With social distancing you currently have to make reservations for the group events. When you enter the water park you can pick up towels and life jackets. You have to scan your wrist band to get the towels and scan when you return them or you will be charged $15. There were team members cleaning all of the hand rails all day long but no one swept the floor. Cause there were bandaids and trash on the ground Monday morning when they first opened. Also our table was sticky but they have wipes out to wipe down tables. You would think they would do a major cleaning after the park closed but that didn't happen. We expected a lot of people in line waiting to get in Monday morning at 10:00am when they opened the water pay so we got down there about 20 minutes early and to our surprise there was only one family waiting. They also open the doors about 9:45am so yay!! We didn't eat on property. A large cheese pizza was $17 and the breakfast buffet was $16.99 for adults and $9.99 for kids so we opted to pick up fast food from near by restaurants. Overall we will be back! I will be watch for a sale cause in addition to the room rate they do charge a resort fee of $29.99 per night! Ouch! read more

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There were a few issues. I tried hard to resist complaints, however, sleep was involved. Management took my concerns and handled respectfully and also apologized. Another party (arcade personnel) went out of their way to apologize and that was refreshing. Things happen, how it is handled is where customer service kicks in or it doesn't. Thank you for making us feel valued. read more

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This isn't my first time here. I hate water sports but my daughters love it. The accommodations were rather sparse but it was a fun place to "get away" and spend a weekend with my kids and their friends. read more

Fun In all in the pool area it gets really thick and you start coughing a lot but my room was amazing

We visited with our for year old daughter. We bought a Groupon for a one night stay which wasn't a bad deal. It was $120 and that included the waterpark passes & the basic room with two full-size beds. I was honestly expecting it to be really dirty and gross but I was pleasantly surprised. Our room was clean and comfortable, the waterpark didn't seem gross. Comfortable beds. We played a game of bowling in the evening, it was seven dollars per person, not bad. The arcade starts at $15 per person. we left in the evening to get dinner but there's lots of restaurants close by the restaurants on site didn't look bad but kinda pricey. They have free activities that you can participate in. We took my daughter to story time at night, which was kind of cute. We live close by so we'll definitely come back again. Nice to have some thing to do in the winter close by with the kids. read more

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I am unable to give this place zero stars, but I would if I had the chance! This is my personal definition of Hell...Walls are paper-thin, distasteful wall art, and the cherry on top: watching a random, unsupervised child defecate in the hallway (I can still see the stain by the door). Our family has only stayed here for two out of three intended days and have encountered some issues. The first one being our room situation. We booked two rooms and requested that they would be next to each other so that the kids could have one room and the adults in the other (we had two families in our party). When we checked in, our rooms were on the COMPLETE OPPOSITE ends of the resort. When confronted, the front desk said that we called the wrong number to submit this request and there was nothing they could do. Another issue we encountered was that we had an accidental spill on one of the beds in the morning (young children and open cups) and room service did not visit our room, so the bed was still soaked by the time we got back to our room to sleep. We went down to the front desk and asked for a bag of extra bed linens. The pullout couch linens came in a bag earlier, so I thought that we were on the same page. He said that someone would drop them off to our room. When I answered the door, I was handed a couple plastic laundry bags. We then went down again to ask for some sheets, a comforter, and a couple pillows to clarify exactly what we needed. When I answered the door again, I was handed six sheets. At this point it is 11:00pm and we decided to give up and try to make our situation as comfortable as possible. I will also add that I don't expect much from a pull-out couch, but it feels like you are sleeping on the pothole filled roads of Ohio. The only positive I have is the pizza and funnel cake fries, which were still expensive and I do not think they were worth the price. For as much as our visit costed, I expected more. Do not waste your time or vacation days on this place. Just go next door to Kings Island and get your thrills there. Great Wolf Lodge, do better!! read more

they were the most accommodating hotel I had ever been to their coffee is absolutely amazing and worth the stay alone my husband travels a lot for woron and I travel with him. They wereveryaccommodating to me having to stay an extra hour to wait for husband to arrive. They have the ultimate breakfast on their breakfast buffet. They are the nicest set of peoplle i have have met in a very long time. These people really made my day very special. Not to mention these people made the best cup of coffee I have ever had really ever had in my entire life. read more

(Part 2, review continued...) The room: We got an average size room, it was on the 1st floor, and happened to be a handicap accessible room (which could be why it was a bit roomy). Ours had the queen bed and a pull-out couch with a divider wall in between. Initially I thought the divider wall was a nice addition. But later rethought that. As you couldn't keep an eye on the kids on the other side of the wall. And the air/heat was located on the couch side, and would freeze out the side while the other side wasn't as cool! There was a cute little patio with table and chairs, but we weren't in the room enough to make use of these. Bed was comfortable. These was a pull-out clothes line within the shower which came in handy for drying swim suits! The sink space was rather small. There were plenty of bath towels! And we liked the posted "Hibernation Hours" from 11pm - 7am. This was a nice way to remind our kids that they MUST be quiet... although, they were asleep long before these hours. And the adult wrist band is your room key! Which can also be used to scan purchases to your room account. No need to keep track of a key or wallet while at the waterpark. The fridge is a small one (in the average size room) but was nice for our snacks and left overs. And also the microwave for warming up foods/drinks. Extra Activities: We only did the bowling. Which was $6 per game, per person. And it was a lot of fun, but the alley could use a bit of maintenance. The pins weren't all being set up correctly. Some of the gutter guards were all jacked up or not working. But it was alright, and just fun. We considered trying out the Magi-Quest, but for about $20 per wand to play it... we found better use of our money and time. NOTE: for one-night stay, you have plenty of other activities (the water park) to do or recover from. BIGGEST TIP: Look for and try to find discounts for your stay. There are a couple options, but I found Groupon may be the best... But that's IF you can find your stay date in Groupon options. Look for it in advance. Overall, we had a good stay. And we all had a lot of fun and enjoyed the water park! read more

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i want to thank this worker in the water park. his name was joshua he was such a great worker i lost my glasses in the water slide and he looked for them and he was trying everything and he found them. big shoutout to this guy he's a massive W read more

it was okay but the food was bad and it the store was to expensive. The waterpark was fine but a boy kept harassing my brother to kiss him at first it was a joke and then he wouldn't stop read more

I would give them zero stars if I could! This post is meant to help families! I don't usually write these things but this can definitely help families! My Middle School daughter is on a cheer team and we raised money for them to go to an overnight at Great Wolf lodge. We find raised all year for this overnight! First the team goes to the swim area and can barely breathe from the chlorine. My daughter particularly has a harsh cough from the chemicals. My youngest daughter went as well and had some burns on her skin. So then my husband takes my younger home because it was not safe. I get my group of 6 middle school cheer girls to groups to our room and they start showering to get the chemicals off their bodies. While they are showering, I just recently having a major surgery that affected my leg, lay down on the bed. I soon realize something is crawling next to me. I jump up and take a picture of it. I let the coach know and we soon realize they are bed bugs. We had 4 rooms that fit 6 people in each, as you know the rooms are not cheap especially that size. So the manager is notified and they split our room up and find a room that holds 4 which means we send other girls to the rooms. In the meantime we have to have the stuff in the room treated. So I have 6 middle school girls with all their belongings in the middle of the hallway outside the room going through their stuff so that their electronics do not get ruined when they treat their stuff. It was embarrassing. This is the time they are supposed to be getting in their dresses for a very nice dinner. Of course the girls and chaperones were late to it. The dinner was quite expensive and I got there 15 minutes before it ended because I had to move what stuff we had and snacks to the new room which is on the other side of the building on the 2nd floor. We were on the 4th floor. I decide to talk to the manager myself and told them we should be compensated for what happened. I believe we should be compensated for all the rooms. The girls that night had the hardest time sleeping not to mention the girls had so much stuff to be treated it took 7 hours. Therefore our girls did not even have PJs to sleep in and I was woke up for 2 different loads of stuff to be delivered to our room at 1:20 am. Remember our files need to compete the next day. So when I tell the manager we need to be compensated he said that there is a process and that someone needs to come in on Monday and inspect. Once inspection is done and they get the results someone will contact us. I said then we would be compensated and he said no not necessarily. I then showed him the picture of the bed bug and again said that we should be compensated. He said to me that he is frustrated with this situation too and that if we ever go to a hotel and they say they haven't ever had bedbugs they would be lying. I told him I understand however the other hotels would make it right. Ty his is unacceptable for us. The fact that a hotel manager is telling me he is frustrated with our situation is not good customer service I am not there to make things right for him. I am the paying customer with the most to lose over the situation. I did ask if I should contact corporate and he said it would just get sent back to them and the process would take place and their process has been in place for 12 years. I will never recommend anyone to to go to Great Wolf Lodge because I do understand things can happen however I also know when things happen that they should take care of the situation the correct way or at least in an empathetic way and in a way such as compensating is for the rooms since the experience was memorable in the wrong way. My middle school cheer team will remember their last comp as the comp that they had bedbugs. read more

Great Wolf Lodge - The bed bug that crawled next to my head - Resorts Near Me - Mason, Ohio

Had a blast! Definitely will be going back. My only complaint was the arcade was a bit pricey and so was the food. But you can't beat the convenience of it. I suggest taking your own snacks and beach towels, they offer some at the park but you have to return them and then the kids were cold walking back to the room. read more

We have been going to this Great Wolf for the last 4 years every October with our grandkids. We were disappointed with how we feel it has run down. In the inside waterpark area there are ledges by the stairs to the tube slides and they were covered in hair ties that people throw over there as well as the whole area is in need of a paint job. I know it could potentially mean closure of part or all of the inside area but as much money as they charge for everything it needs to be done. The staff was great. We had some people in our group who got sick and couldn't come and I ask them to down grade our room and I got my rate cut in half. I tried doing this over the phone before we got to the resort but the person told me I would only get 50.00 back. So glad I waited until I got the resort. We had a meal at the grill restaurant and it was so over priced. We had 3 kids and 3 adults and it was 300.00. This is suppose to be a place people can bring their families and enjoy their selves not a place they take advantage of you. As much money as we spent for one night and all our food we could've stayed two or three days somewhere else and done other activities. We've made this an annual tradition but we might have to find a new one. read more

Mother of two crazy boys under three years old & I HIGHLY recommend! Two kids under three keeps us home since it's crazy to go anywhere but this little get away was JUST what our family needed. We have a great wolf lodge near our home in Illinois however this location had better reviews so we decided to take the longer drive and let me tell ya IT WAS WORTH IT! We got a Kids Cabin room & it was super cute! My boys loved it. They have a microwave & fridge in the room as well which allowed us to save some money and bring our own quick lunch meals & snacks! Check in time was promised at 1pm, and we had no problems getting right in when we arrived at 1:10... front desk staff was great and informative! Room was extremely clean, and the house keeping staff that was cleaning other rooms near us were extremely friend as well and welcoming. It just gave me great vibes as we were having our first family vacation with our littles. The waterpark was awesome! They provide life jackets & towels! The staff again here was so nice and friendly! It was clean and family friendly. During our stay one evening at the waterpark an adult male got out of control from to many adult drinks & the staff security took care of the situation extremely quickly and removed him. (It was nice to have access to mama juice I won't lie, just don't over do it like that guy and ruin it for everyone ;) ) The resort has food, an arcade, build a bear, shopping, market.. no reason to leave! My husband is a grumpy man and would rather stay home but when we returned home from this vacation he asked ME when we would be returning. We had a GREAT TIME!! read more

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I love this place so much. I think we've been here 4 times, but I may have lost track. We tried the GWL just north of Chicago once, which was not bad, but not quite as good as this one (shorter lines for water slides and a cool ropes course, but they have no hot tub and no water coaster, which is my favorite!). We also tried the Big Splash Adventure in French Lick once, which was a filthy disaster that left us itching for days. GWL in Mason is the absolute best. My kids are now 12 & 17, and they still have a great time, although I have to say I think I had even more fun than they did this last time. I might still come here on my own even when the kids are all grown! Lazy river and water slides all day, hot tub in the evening (even if I have to argue with people bringing their toddler into the adult-only hot tub -- some people are just entitled jerks), but overall, it's the perfect easy, semi-local vacation. My daughter is obsessed with MagiQuest. It is a bit glitchy and confusing at times, but she still loves it. My son had a blast in the arcade (and actually won a decent prize with the moderate amount of spending money he had), and all 4 of us had fun with the mini bowling. The pizza is good, the bar in the water park is fantastic. All of the staff are helpful and friendly. I just feel happy whenever I'm there. Even though we just left 10 days ago, I can't wait to go back! My only complaint is the mask situation. I am 100% in favor of being Covid-cautious. We followed the rules and wore masks in all indoor places, but many others did not. If you're going to have a mask policy, you need to enforce it. Otherwise, it's not a policy, but merely a suggestion. Best of all would be to do away with the mask requirement altogether and require proof of vaccination for ages 12+. Cruise lines are requiring proof of vaccination; there's no reason resorts shouldn't as well. read more

This was our first time to this location. We have heard good things and wanted to check it. As always we really enjoy staying at the great wolf lodge. The staff are all friendly. It is so great to be able to park our car, unload, and not have to get back in our car till we are leaving to head home. There are activities for the kids to do all throughout the day in addition to the very fun water park. My 2 year old keeps asking to go back! The bar/restaurant's food was very good. We also enjoyed the pizza and of course Dunkin' Donuts both mornings we were there. The water park food was just ok but it is all about the convenience of not having to leave and change just for lunch. I wish we had time to stay at least one more day but this was a last minute trip. Definitely will be visiting either this great wolf lodge again or another location. read more

Has gone down in quality. Just feels dirty now. Coffee machine in my room was moldy, security safe in my room wouldn't work, Sherpa blankets had junk all over them. Half dozen donuts and coffee took 45 min ordering ahead. Struggling. Kids had a blast though and that's why we came. read more

It's our first time here and it just feels like a cheap tourist trap. The food is overpriced and low quality. They charge for every little thing. The rooms smell old and musty. The AC unit sound like it's on its last leg. It's just not enjoyable. The last straw happened at breakfast when we were charged $4 for watered down coffee at the buffet. read more

BED BUGS and rude employees. Not only spotted a dozen bugs in our bed in the "remodeled wing", the front desk would not answer the phone and I had to walk up to talk to a desk employee. She informed me that they hadn't had reports in years (lie) and that they would only refund my money if a pest person confirmed them in the morning AFTER my stay. After requesting and talking to a manager, they offered to move me to another room. We were left sitting packed in the bed bug room for OVER an HOUR waiting for them to relocate us while they inspected the new room. (If they didn't have bugs why did it need to be inspected?) They did offer to take all my belongings for 4 hours so they could be "heat treated". I don't know if they have a special treating location on site (which is just as concerning) or if they use their dryers to bake my delicates. All day they were doing heavy construction outside my bedroom window which continued past 8 pm. I should also mention half the water park was closed down because of "sanitation issues". They compensated the guests with a pup pass but they need to be informing ones before check in so they don't travel 2000 miles to stay here. The pup pass was nice for the kids because it gives them quite a few souvenirs to take home. Once in the pool I noticed they were over chlorinating the open areas and life guards could care less about watching the kids. I bumped them from one star to two because they did recover some by eventually getting us in another room not on the construction side, gave my daughter a stuffed animal and us a complementary breakfast. read more

Great Wolf Lodge - Construction workers - Resorts Near Me - Mason, Ohio

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We came back to Great Wolf for the Halloween events! And my rating stands from the last time we were here. Easy Online pre-check In. Our room was ready at the arrival time I had selected. Clean room and bathroom upon arrival-(and trust me I thoroughly inspected!) Staff in lobby were pleasant and available for any questions. Staff in the waterpark were kind and courteous and very focused on doing their jobs. We had An amazing time trick or treating and doing storytime. Although it was Fall Break, the crowd was large but not at all a burden on our trip! Plenty of space In the waterpark---and we went down a lot of slides with minimal waits (less than 15min). This place is a favorite for us and they have never disappointed! read more

Great Wolf Lodge - Clock tower Show - Resorts Near Me - Mason, Ohio

I am giving 5 stars to the convention center . The staff was amazing. The servers were on top of cleaning and the food was wonderful. The space is nice though the chairs in the conference rooms.are uncomfortable. I am giving 4 stars to the hotel. The lack of food choices was disappointing. I get this is a family resort so they may eat earlier but if you are promoting conferences you need to stay open later for dinner service. I ordered to go from the bar and it was lukewarm when I arrived down the hall to my room! read more

Great Wolf Lodge - Entrance to the lodge - Resorts Near Me - Mason, Ohio

The attractions are fine, but stay somewhere else. I'm currently sitting up in the most miserably uncomfortable sleeper sofa imaginable. Sleep ain't gonna happen. Mediocre food is overpriced, arcade is cramped and hot, bathrooms are dated. An expense weekend that should have left me with more than a sore back and a desperate urge to be home. read more

Came here for a Christmas surprise for my son. I understand they shut things down early due to COVID but they need to let guests know what. Went to play mini golf and bowl at 8pm and it was told it was closed. When checking in they told me that the room wasn't ready so they were "upgrading us to a fireplace suite". See pictures below for the cleanliness of the room. We didn't even stay since we live 30 minutes away. Walls were sticky, dresser was sticky, stains on floor, dried food on carpet! Yellow stains on beds. Thank goodness we didnt find any bed bugs! Room was disgusting. read more

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Ya know, I'm a big fan of GWL's new day pass water park offering. For $30 full day 10-8 or $25 half day 4-8, you can enjoy the water park without actually staying the night. We chose a holiday since school was out and I was honestly worried how busy it would be... the website said sold out so I expected the worst. HOWEVER, it was not overly crowded. The slide lines were probably longer than most days but the park as a whole was not too overwhelming. Majority of the lifeguards did a great job and even interacted with the kiddos playing basketball. The concession stand waS pricey but normal for this type of place. Food was actually pretty good! Pretzel and cheese sauce was great! Cheese curds and dIppin dots hit the spot! Get there early if you want a chair as we had to squeeze into one chair. We had a ton of fun and only lasted about 5 hours. Space is clean! read more

It is awesome best family fun that you will ever experience great waterslides and have fun magi quest read more

Great Wolf Lodge - The lobby - Resorts Near Me - Mason, Ohio

Hungry Wolf pizza - patrons order through a kiosk. We ordered a salad that had the ingredients listed and a garlic bread and a wine in a can. Or so we thought. The salad came with pepperoni and we're pork-free. The outside of the garlic bread was toasty but the inside wasn't cooked completely. It was the consistency of wet dough. Finally, they were out of the $12 wine in a can that I had already paid for. The solution was to just pick another. If you're not getting a pretty basic pizza, I'd say take a pass on this train wreck. The wand: you can play a game across the hotel with a pretty pricey wand. So we brought our want from a previous trip and it wasn't working, Turns out, the game has a time limit so if you want to reuse your wand, you have the pay again. The absolute gall of this money grab. read more

We just stayed here for a military event. The resort and the room are amazing. We got place in one of the bigger rooms, 3 queens and a pullout. Had a fire place and upstairs seperated bed. Our main gripes with the lodge were the food and the check in staffing. Check in took about an hour, granted it was a Friday at near 5pm. However when we got up to the front the staff nearly gave us the wrong stuff for the event. Another time I went to them just to ask a question, 1 person.in line, still took me 30-40 mins. Secondly, the food. The food provided to the event was bland and mass produced. The food from the restaurants was also very bland and tasteless. My older daughter ended up getting food poisoning overnight for our final day. Food and service really need to be looked at and improved. High remarks for the water park and rooms though which is what you're really here for. Edit: forgot about the wristband system they use. LOVED It. Made it so nice to not have to carry cash or wallets, everything tied into scanning wristbands. More theme parks should use this. read more

Place was trash from check in to check out. DO NOT WASTE YOUR TIME OR MONEY. We had nothing but problems. I paid for the reservation and added the meal plan at booking. Was told (and I have emails to confirm that) I would owe $80 at the resort as I had paid for the rest. Nobody was at the counter when we arrived so we went to the self check in computers. Froze up on us THREE TIMES and we finally saw someone and walked over so they could help us.... Or so we thought.. Went on about our day. Went to dinner at Lodge Wood Fired Grill. They only had 2 other tables the entire time we were there, and 1 table when we arrived. We're like great, we'll be in and out. lol.... No, we were there for 2-3 hrs. Our appetizer came AFTER OUR FOOD. Again, only a couple other tables, place wasn't slammed. They didn't even bring my daughter's kids meal out (I had to ask the waitress for that as the cooks brought food out). The waitress was very kind and apologetic, we left her a great tip. She was about the only courteous person we had contact with. Next day we go to breakfast. This was supposed to be free as we purchased the meal plan. We walked in and saw a bunch of people at the buffet and just assumed that's where you went when you bought the package. (Maybe if you explained things, people would know?) Got our food and sat down. The "server" (I'm assuming) came over and was questioning us, which was very uncomfortable. Why didn't we get our drinks from the woman at the front?Well, there was no woman at the front...? Where are your meal vouchers? Well, we didnt receive any "vouchers"...? They give it to you when you check in so you should have it if you have the package. Well guess what, we don't and we have no idea what you're talking about. We were being treated like we were thieves??? LOL. After a long conversation with her, come to find out yes, we were supposed to receive an envelope when we CHECKED IN? Well of course we didn't get that, nothing went as planned Lol. Place is a mess. Nobody knew what they were doing. Left there and went to the waterpark and had a great time. Lunch rolls around and I go to order pizza from Hungry as a Wolf. I'm using my credits so you enter your room number and last initial or something. I did that and kept getting errors. Used the chat feature on the app (which is absolutely pointless might I add) and had to end up calling in due to not getting a response. I waited for someone to answer for 35 minutes while at the pool with my 3yo. JUST TO BE TOLD IM BEING TRANSFERRED. Don't you love that? So they transfer me to the front desk and the girl tells me oh it's fine you just have to physically go in and they can take care of it for you. At this point I was so fed up with anything food related at this place I was ready to just pay for it and move on. But guess what? I'm not paying $70 for 1 large pizza, 1 personal cheese pizza, and 1 order of freakin cheese sticks when I PAID FOR THE FOOD PACKAGE. I go into the restaurant and there were 4-5 people hanging out laughing messing around. Nobody wanted to help, they said I had to use the order yourself thing. I even explained the issues at the pool and still nothing, enter it on the computer. Did that and guess what, I got the error again. Who woulda thought?! Needless to say, a woman had to enter my order in behind the counter (like I had already freakin told them?!). Simple fact is, nobody is here to help you. Everyone is on their phones. Literally saw a maid hiding in the closet on her phone walking down the hall leaving lol. DO NOT WASTE YOUR TIME, MONEY, AND EMOTIONAL SANITY on the package bullshit. There are plenty of options nearby. The physical waterpark was great. Can I just pay to go there? Because otherwise you're paying $500 for shit, just saying. Oh and when we got home, my cc got charged $196.87.... Yet the invoice I got emailed to me at checkout said $140.91..... yet the email I got prior to arriving at the hotel and the check in woman said I would owe $80 at the hotel...... I mean, I'm no genius but that doesn't add up. We came here for my daughters birthday and needless to say, we were HIGHLY disappointed. Seriously, just go somewhere else. Oh, and the microwave in room 4030 is melted on the outside. Couldn't even warm up leftovers Talk about radiation just my opinion, but I think what I got charged is plenty sufficient to cover the cost of a new microwave read more

Stayed in wolf Den for my Granddaughter's birthday and woke up to ants crawling all over counters. We checked out early and told front desk who didn't seem to care. Called customer service number with no response,a couple weeks later received the "standard" email of sorry we didn't meet your expectations... read more

Great Wolf Lodge - Ants crawling everywhere on counter - Resorts Near Me - Mason, Ohio

We had a great time at great Wolf Lodge over the past couple days. Our family of 6 stays in the Wolf Den room. The camp theme for the room was great. Our boys liked staying in the bunk beds with the tv. The girls were glad to stay in the living room area. I liked the space the room provided with a quick light switch to turn all the lights off when leaving. When we checked in, we were told a room was ready farther down the hallway, closer to the end of the lodge. But when asked about a room closer they were willing to clean a room if we could wait and we were glad we did. The room was the first room off the lobby. I was worried about the noise level but overall it was minimal. read more

The kids had a great time even though 2 areas were quarantined for sometime because someone pooped in the pool. That can happen anytime anywhere I guess but it was not a good first impression for me. From an adult perspective, it's extremely over priced, Groupon is the way to go! Save your money and eat outside restaurant, the food was not impressive at all and very expensive. The check-in process was long, especially if you drove from out of state, it can be very annoying to stand in a line for 30min. Need more clerks during their busy times. Towels are provided which is nice compared to several indoor water parks we have been to that doesn't provide towels. I recommend go during the week due to the long lines for the slides. The room was clean. Nice view of the pool. I would give it 2.5stars because the suite was small and I was expecting bigger with it being a suite. Safety is the best feature this place has which is #1 priority for me as a Parent. Best Lifeguards just like KingsIsland. My son panicked in the water and the life guard jumped in within 3 seconds. They are very well trained and in tuned to doing their job. Overall I recommend for kids 12yrs old and under! read more

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