A unit owner since 1983 @ MPV Danvers ...purchased unit after conversion from apts.to condos ...Trustee from 2007-2018...my Board hired Great North in 2009...overall it's been a decent 17 years of doing business with GN... As a graduate of SJP Danvers and Northeastern U. Boston with a BSBA. I am knowledgeable of maintenance and fiduciary responsibilities coming from a family of licensed plumbing and general contractors... many of my unit owners @ MPV have given me complaints in addition to my own to share with the property manager because many unit owners are not comfortable with submitting maintenance complaints..so my many complaints are mostly for the community as a whole and not just for me and can be a lot for a property manager to handle at once...but better GN know of maintenance issues from me as a proactive unit owner than a Board that is many times reactive, and that can get us into financial difficulties and lingering maintenance issues like we have had in years prior to 2025 and are still catching up with our reserve requirements to a level much higher than where it currently is ...but at least we are now meeting State reserves goal of 10%+ of budget per year under our new property manager which we are now doing after a serious decline by a previous property manager. In June 2025, I applied for a home equity loan ...my credit was excellent and could afford the premium payments but MPV financials and building maintenance records were questionable at that time by my mortgage lender underwriters ...I finally did get approved but not getting the interest rate I thought. Anyway, I get very frustrated when many email maintenance complaints are not responded to although in recent days one has been but with lack of a specific time window for implementation and completion of the major main jobs affecting the safety and health of the community some of which should be a priority ...when frustrated I do sometimes expect too much from the property manager and am aggressive in doing business to accomplish what needs to be accomplished expediently ... but I am not harassing or threatening as accused by GN Mgt....I know MPV and what it needs done within budget confines. I could be an asset in working with an effective management model with an updated GN efficiency with just a little tweaking but not with the way I've been kicked to the curb in recent months. We must prioritize and plan accordingly to be successful. After 40+ years as a unit owner I will be selling in 2026 and GN will work solely with the Board ...and how did that workout prior to 2025... I got serious long neglected maintenance projects done in 2025 ..no charge for all the hours I put in ...the new property mgr.worked with me and 8 serious previous important but long neglected projects going back 7 years to 2018 when the current Board took over ... for the health and safety of the community were completed within budget ... I have had an excellent relationship with the vast majority of nice unit owners that I got to know ... but there are always going to be a few self serving , hypocritical, negative, miserable, dissidents that live everywhere ...MPV is no exception. Best wishes to all ..thank you! read more

I can't really speak about the company as we only communicated with 1 person. Sheryl Sarkis. All I can say is I have never came across anyone more rude, unprofessional, arrogant or condensedning in my entire life. Just a flat our person you would want to avoid in any walk of life. The fact this company employes her speaks volumes to their dilligence and professionalism. I would advise to steer cleer and if you have to work with this company demand to have no contact with Sheryl. read more

If they could have 0 stars they would! If you are an association or a member of a BOD for an association, I highly suggest you run don't walk from them! Their lack of accountability is amazing! No sense of urgency - poor response times! Priorities are a joke. Property upkeep is non existent since switching to them. Trash upkeep, rodents, leaking roofs... Staff turnover is unbelievable! And the cost for such services are disgusting. Most important our condo docs "rules & regs" have mysteriously changed since they came on and no one has an answer as to how. read more

Hannie Khalil is ethical, prompt, and a pleasure to work with. Can't recommend him enough, he's truly the best.

A great place to work and thrive if you're a property manager looking for leadership and a place to call home. If you care about your clients and protecting their assets then this is the place to work. I have enjoyed my growth here as a member of the team and plan to continue to represent GN to the best of my abilities. Hannie Khalil -- Property Manager read more

Poor response time. Poorly written notices to unit owners. Property manager should not be a property manager! Month to month financials weren't completed. Got blasted by corporate when we complained. read more

I had the (mis)fortune and (dis)pleasure of dealing with this company when I first moved to the NE area. Not at all surprised they have a 1.5 rating. Their abysmal scores over 11 years just shows that their half hearted "apologies" or defensive replies are wasted labor/energy that would've been more productively channelled into improving their services. But the sad evidence that they haven't improved their scores over 11 years only shows that they're more interested in performative/meaningless responses than in actually improving quality of their services. read more

How about answering simple questions? How about returning phone calls, emails or portal posts? They do none of the above in anything close to a reasonable amount of time. Worst customer service experience since the eighties. Seemingly untrained and lack empathy for the customer. read more

Update 12/16/24: Let me start with - The response that was posted to my initial comment from 11/3 was completely unrelated to the problem, so I expect any new response will be as well. We're unable to reply to the comments on Yelp, so I won't be able to explain anything further to readers once it's up. Justin, the one who responded here, was very good about replying to me in private messages, and I was so hoping things would start improving with my property manager herself, but that was not the case at all. Things went very downhill. Once I finally received the documents I had been waiting for, I saw a "Processing Fee" of $2,286.96 that had never been disclosed previously. (8% of the total claim.) We were 6 months in at this point. When I asked about this fee I was given a paragraph that noted, in part, "If the Agent's construction services division is awarded the insurance restoration project associated with the insurance claim loss the Agent shall not be entitled to the 8% administrative oversight fee." So I of course asked when in 2025 their construction crew could do the work listed out by the adjuster. I was told they do not have a big crew in my area. From day one the issues have been insufficient communication and lack of transparency. (I am not alone with this opinion in my building. At our last HOA meeting multiple people commented on this regarding their own emails, phone calls, and website posts not getting responses. People have no idea if issues are getting worked on.) I have been asked multiple times to remove my original Yelp post. I was waiting to see what the outcome of all of this would be before deciding what to do. But they asked again today, and I responded, "I'm sorry, I will not be removing the yelp post." I was then told "Going forward, I'll be sure to keep this in mind when prioritizing the processing of payments and correspondence." Mind you, I still haven't received my first payment for $15,005.40, there is already another payment for $878.64 yet to be processed, and one more possibly totaling $5,416.03 to come next year once additional work is completed. So this is not an empty threat. And outside of getting a lawyer, there's nothing I can do about all of this. They know I'm at their mercy. TL;DR - At first it was just a terrible struggle dealing with them, but now I no longer feel safe working with Great North Property Management. :'( read more

I'm one of the owners at 1025 Hancock St in Quincy, MA where Great or should I say NOT So Great North is the management company. We've been having all sorts of issues: heating, water leaks, overflowing trash bins, and most importantly financial. GN is ignoring ALL of them - especially the financial ones: no financial transparency whatsoever. All our requests, calls, and emails are ignored. Building managers are changing constantly, but problems remain the same- building is neglected along with its people. If you are looking for a new management company do yourself a favor avoid GN at all costs! read more

They should be called Not So Great North. Chris Buckley is a fantastic salesman, he made Great North sound like a dream, when in reality they are a property management nightmare. Chris made a lot of promises that Great North could not deliver on. During the 60-day onboarding period there was little to no communication with The Board. We reached out several times to be of help and urged them not to depend on our previous property manager for community records and informed them that The Board had most, if not all, the information, but they still never communicated with us or asked for anything. Their lack of an onboarding process left them unprepared to manage our community upon starting our contract, with incomplete / inaccurate financials and the welcome packet went out to owners with multiple mistakes. We were promised an easy to use and highly customizable portal, but that was not the case. The portal is not user friendly and they were unable to tailor it to our community's needs. Great North supposedly had a "maintenance team" but here in Rhode Island that team is just one man, while he is very polite, he is very slow moving. The head of maintenance often ignores the directions of The Board, leading to incorrect or incomplete work being done, and return visits being required, thus paying more in work orders than required. When we showed proof, our instructions were ignored and asked for a credit on the invoices, we were told no and that we would need to pay the invoice, or they would no longer be servicing work orders. Their accounting department for 10 months of our contract they had a budget line item for fire sprinklers our community didn't even have while missing our irrigation line item, we asked for it to be corrected and were ignored for months. They would frequently miss categorize invoices, and The Board would need to correct them. Putting painting in painting, pest control into pest control, etc. should be the basics of property management and not be something The Board should have to correct, or baby sit each month. For the first 4 months of management we incurred many late fees with vendor payments. When we brought the late fees / late payments to Great North's attention they refused to cover the fees. During our lack of an onboarding period they outsourced vendor W9 and insurance verification, to Vive. Vive requires each vendor to pay $149 per year in order to get verified and thus get paid. Great North refused to waive Vive even though it was not in place when we signed our contract, and our vendors never agreed to it. The approval process is lengthy and involved, which resulted in some vendors threatening legal action to get paid, putting stop work orders in place until they got paid, some refusing to register so The Board had to pay them directly, and others requesting the association pay the $149 fee. Requiring a vendor to pay a fee to get paid is very wrong in our opinion and it didn't make their accounting staff anymore available. Our property manager required a lot of hand holding. If we wanted her to accomplish anything, we would need to send multiple reminders. Many times, giving up on her "phone tag" excuse and jumping in to handle items ourselves. Once we jumped in somehow the task would be completed within the week. She would claim to handle most things by phone, thus there were little to no records of her attempts to accomplish tasks, or records of communication with vendors / owners. Our manager signed a contract with a vendor without The Board's approval or knowledge which violated our contract with Great North and now has our community in a legal battle with this contractor. Great North is unequipped to handle communities in Rhode Island. They failed to notify the state of the change in property management, resulting in important notices being sent to our previous management company. They failed to file our community's business certification with the state that is required by state law, which resulted with our business license being put in a state of revocation and late fees with the state. If you're a Rhode Island community managed by Great North, you should check on this immediately. Had we not been in in the process of getting away from Great North, we still would likely not know. Think long and hard before signing with this company. We sadly didn't research them well enough to see all their bad reviews, but our experience with Great North aligns with the bad reviews you see. read more

Here it's been almost 4 weeks since I submitted proof of payment on assessment fees that they have double build me going back to 2021. Over $600 worth. They have a new accounting system, which apparently, they do not know how to use. They haven't figured out how to process a credit, I guess LOL. So I submitted a claim to Atty Generals office. Waiting for them to reply to me. This is going to be pretty embarrassing for them. I would not even give them 1 star but this system does not allow that. Not even a call from anyone. I called owner, property manager, accounts rec clerk, accounts rec manager, VP, Finance. Don't forget to check your account on line because they could be doing this to you too. Tomorrow I will call the DA's office. Someone will need to teach them how to work their new acct system. read more

The problems with this place are too numerous to mention. Just horrible service all around. One would never know that we actually pay Great North for a service by the way they act. If you are thinking of buying a condo, beware Great North. They will make you unhappy. read more

This company never answers phone calls. I've had issues with my condo that I own and no one answers. we pay a condo fee for nothing. I can't even schedule for work to get done. They are so bad no upkeep of condo no customer service. zero stars. Eric and supervisor are both useless. ZERO STARS!!!!! read more

Great North Property Management - No clean up and roof falling apart - Property Management Near Me - Boston, Massachusetts

In 2018, I purchased condo at the Executive House (EH) in Quincy. For the next four years, I lived here happily. I was barely aware of any maintenance, security, or other issues thanks to our building supervisor, a Great North employee, who I will call "J." The place was as well-kept as others nearby. Most importantly, J kept an eye on the building and the residents. He was there when the homeless entered the premises, a party was too loud, a medical emergency, or rare overdose occurred. On April 1, 2022, he was fired by a combination of our trustees and Great North (GN), our mgmt. company. The place looks abandoned, and services have collapsed. Residents are forbidden from sprucing up their front doors with welcome mats or seasonal decorations. A neighborly bulletin board was inexplicably removed. There's graffiti. Despite being warned by the City, the dumpster is filthy and overflowing. Contractors park in the handicapped spots. Construction equipment from a long delayed balcony project has sat idle for weeks. Against our own governing doc's and MGL 183 guaranteeing owners a "beneficial interest," the common spaces - Community Room, bathroom near the laundry, and side yard, have all been locked down since the start of the pandemic, and remain closed over three years later. The grounds are overgrown with tall weeds. There are plenty of times when one or neither of the two elevators works, and the response time is now dismal, especially at night and on weekends. Packages are tossed all over the place. (I had a $125 garbage disposal stolen.) One recent weekend, no one could get out of the first-floor exit. At the same time, on the basement level, the door was wide open, and anyone from the street could enter. (I'm not exactly sure but I think it was finally fixed on Monday.) After J's departure, GN spent a fortune on cameras. They have captured vandalized cars, the unsheltered sleeping in the lobby, and no lie, a trio of non-residents having sex in a stairwell. Along with my neighbors, we've asked numerous times for them to comply with MGL 183, provide access to the Association's financial statements, and evidence of a mandatory audit. With only those we're allowed to see, there are "irregularities." The 5/31/23 statement shows the Association was charged $465 for telephone, $10,152 in cleaning fees, and $2,865 for snow removal in May! To add insult to injury, a statement from 12/31/22 discloses that our former building supervisor, who was fired on April 1, was paid $56, 938.21 for that year. The numbers clearly indicate that GN made an internal employee dispute settlement with J and outrageously stuck us with the bill. Even though GN has keys to most units, the company won't assist if someone's locked out. When the fire alarms are tested, residents are sent threatening messages that they must be home, or fined. (Things our old super used to easily take care of.) Similarly, there hasn't been a building-wide pest treatment since J's been gone because GN won't unlock a door, and all of the residents can't be home at the same time. In April of this year, I saw a good-sized rodent near my bedroom. When I contacted SS, a true legend in the list of unhelpful, disrespectful, and belligerent personnel at GN, she told me to sign up for the exterminator's every other Friday visit, almost two weeks away. Once I looked at the sheet, I saw there were no specific time slots, which meant I'd have to take the whole day off work. When I later brought this up to SS, she told me that, "This is not a concierge-style building." I remember telling her that I wasn't asking anyone to make a dinner reservation, just to take care of what I thought might have been a rat. For these privileges, my condo fee was raised $100 per month in January, and I now spend almost $700 monthly, plus two supplemental charges in July and August of $1,000 each. In July, a new property manager was appointed. I reached out to him several times about the mess in the building, but he never returned a single phone call or email until I sent him a report dated August 17, 2023 that I had requested from the Quincy police showing the number and types of incidents at this address over the last year and a half. The shocking, five-page document cites numerous trespasses, illegal dumps, larcenies, vandalism, breaking and entering, other crimes, and a case of rape that happened on 5/13/23. In so many words, Mr. Fahey replied that he would bring it up at the next Board meeting. read more

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I want to share my nightmare of an expeience with Great North Property Management for almost two months now. David Fahey is the property manager at this 45 Triwbridge property. Despite numerous negative reviews over the years, it's shocking that the company owner has not taken any steps to address these issues. My recent experience as a new property owner under their management has been nothing short of a nightmare solely due to this company's incompetence. They have consistently failed to provide support or address urgent requests through email, their portal, or even voice messages. Despite my polite and urgent appeals through multiple channels, I have received no assistance from them. This level of negligence is unacceptable. So, if you plan to get a new management company, my suggestion is to save yourself and look elsewhere. I am still fighting my battle to the smallest things of getting the main door key to provide my family access into my house. Forget about all the significant issues I have faced of no information on bigger issues If anyone has advice on what ro do, please share. These guys have made being a first-time owner so unpleasant. read more

I can give this company -1000 in rating this is the worst company in all this years I own my condo Sheryl Sarkis is again the head of management. She is unprofessional, rude and condescending. 3 days on the job the heating system and the temperature of hot water changed. The health department or Attorney General's Consumer Advocacy & Response Division will be here soon . read more

Working with Great North & Chris Buckley in particular has been a fantastic experience. Both have managed our Association since 2020. I joined the Association Board in 2022 and so have first hand knowledge of just how much work is required for things to run smoothly! Curbs need repair, trees need trimming, roofs must be replaced , etc. Chris consistently recommends qualified vendors and obtains competitive quotes for the Board to review and select. He regularly attends our meetings and arrives prepared with an agenda, the financial report and updates on projects whether proposed or in process. Without question there have been "bumps" along the way when things did not progress as quickly or as smoothly as hoped but each and every time Chris was open to constructive criticism and responded in a professional manner. Additionally the Great North website makes it easy for residents to request documents, pay condo fees, report any issues, etc. Thank you to the Great North team and Chris Buckley for helping to make our community a marvelous place to live! read more

Great North is the worst management company. Avoid them at all costs. We have moved on to a new management company and all of the contractors we worked with have been calling us because Great North wasn't paying our bills for over a year and they were still collecting management fees. We owed over 10k in the transition in unpaid bills. We also have missing funds and they haven't replied to any of our requests for proof of payments or where our "missing money" went. Trust me avoid them if you want your unit taken care of in any manner. read more

One of the worst property management companies ever! One star is too much. They never answer the phone. and if you leave a voice mail, forget about a call back. I had a leak form my above unit for days when I was home sick with Covid. Now I have a water damage that they refused to pay for / or fix. They are simply NOT DOING THEIR JOB! And it's not the first time and I am not the only one with severe water damage in my unit. I put so much money an order to buy this condo, only to face this. Extremely Disappointed!!! read more

Very unprofessional and dishonest people whos only concern is to cover their tracks instead of helping the people living in the property they manage. In one of the property they are managing there was a sewage pump failure due to lack of maintenance. This failure lead to flooding the basements of some units with sewage water. GreatNorth went to great lengths to disguise the failure by withholding information and threatening the unit owners not investigate the reason for the failure. read more

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Great North has managed our property for close to 2 years. There are 2 things they are very good at; 1. Self-promotion. They have put up placards throughout our buildings and every email they send out is full of promotional material stating how wonderful they are. 2. Our property manager has more excuses for not getting things done than anyone I have ever encountered, anywhere, in any business. If you love hearing excuses for why things do not get done this is the company for you. Great North is very poor responding to owner concerns. Be persistent, and be prepared to wait for a reply. And when they do -- well refer to #2 above. If you are looking to maintain your property to the standards to which you are accustomed my recommendation is to steer clear of this company. read more

lot of service issues, maintaining cleanness around building. balcony upgrade work took more than 3-4 months to complete. actual work done in 1 week. read more

It has not been a pleasant experience dealing with Sheryl from this company. She is unprofessional, rude and condescending. I'm not the only person from this community who was treated this way. So many negative reviews for this company and Yelp didn't even count 8 of them otherwise the rating would be lower. read more

Run, don't walk away from this awful condo management company. After years of having his company mismanage our condo, the monthly finance statements are incorrect, they hire inexperienced people as building superintendents, the property managers are incompetent and ignore requests. Our property has never looked worse: trash room smells rancid, gas pipes going into the building are all rusted out, stains in carpets are left to set in, building mgr put push pins into the wallpaper where the seems were ungluing, holes in walls not fixed, Bldg Mgr ripped off signage an left the walls unrepaired. If you like to pay $500 a month in condo fees and have your place look like crap, then Great North is your to to management company. If you expect more, read more

Stay away! this company is absolutely atrocious. If you try to get the HOA to fulfill their obligation, Great North turns everything down. They are a 100% against the homeowners. They get kickbacks from all the vendors. The landscapers they suggested were absolutely awful. The company that plowed the snow tore up all the common area grass. Great North defended them. I wonder why? if I could give them zero stars I would. read more

If at all there was a minus rating I would have given to this management. Worst management and policies ever. They have just no sense to talk with residents first of all. This is what recently happened with us recently. As per the trash disposal policy of city of Waltham, we placed the mattress next to dumpster so that it would be picked up by the trash company (EZ disposal). And immediately a mail got sent out by management to remove that mattress from there and stated that they would fine 100$ if not done so. So we immediately moved the mattress, next day when I called the EZ disposal, they said you need to keep it next to dumpster if it doesn't fit inside. So when I called again the management this rude lady named Alecia rather than accepting there mistake and apologizing still started arguing with me. They are referring to 10 year old rule book which I doubt if they have never updated. Really pathetic experience. In the cold we had to go and bring that mattress up and again next day we ended up putting it back where it was...this is not the first worst experience we had, we had many more like this. It's been one nightmare experience dealing with this management and you have to go through the hail as they enforce and do the things only as they want without caring for residents. Here are the mail evidences what we had to go through. read more

Great North Property Management - Property Management Near Me - Boston, Massachusetts

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This company is unresponsive to emails and calls from residents and overall negligent. My building has been dealing with a dead/rotting animal in the wall, followed by a fly infestation, which has taken over the basement and laundry room. Great North has not responded to any of the residents that I have spoken to who reached out to them multiple times, including me. They have yet to take any action at all to address this problem beyond having our on-site property people put up fly paper and clean up the dead flies. Disgusting and a health hazard. They do not appear to care about any of the residents in the buildings they supposedly manage. read more

Horrible. Do not care about implementing COVID-19 precautions and are terrible to work with.

Avoid this organization at all costs. I chair the board of our condominium association and have had nothing but problems with this company. Problems that will likely have to be litigated. Where do I start.. -Making unauthorized withdrawals from our funds. -Performing unauthorized work and billing, then paying themselves for it, all without notifying us. -Never renegotiating contracts which empowered vendors to charge us at inflated rates. -Not paying vendors on time, sometimes for years. -Billing the association for work they did for individual unit owners. This is a pariah company and should be avoided at all costs. There are a number of well meaning and well performing management companies if you are looking for one. read more

We hired Great North as our property management company we too after a long and tiresome search we choose them. We had our ups and downs the first few months which we contributed to change. As time went on we realized this was not the case, the accounting has been questionable, the service and wait time to get things done has also been at times months. We meet monthly when they do not cancel or are not prepared and we can count on one hand in the year we have had them how often we have seen the manager which apparently is a senior manager on site. We are moving on. read more

Getting a reasonably priced and ethical management company is a challenge to find in New England. After a long and difficult search we hired Great North. They have been a pleasure to work with. Our manager Staci has been very good to work with. She gets us answers and gets the job done with our limited involvement. No matter when we call her we get a call back. I think have professional management is a big plus. As a result we now get good and dedicated people to serve with me. read more

The absolute worst. Our buildings hot water heater has been on its way out for a while now. But recently it finally shit the bed. They found no urgency in getting it fixed for a building with 100+ people living in it. It's been 3 days without hot water. Don't use this company unless you want terrible property management. read more

Awful North Property Management is more like it. My AC broke last July. A neighbor is working on the repairs. We were told we needed a member of the management company to open the roof door for us. Also found out the AC crapped out when it did because Jim pransky (developer of this condo when it was converted from a factory to housing units) did a cut rate job on the wiring. About a month and a half after the employee let my neighbor on the roof (the lock wasn't even locked so he did 0 work), I received a bill for Four hours worth of work. He didn't even do any work! And he was here for less than 20 minutes. The bill was more than $200. It was awful. No one ever told me there'd be a bill for that service, which there really shouldn't be because 1) the bad wiring isn't my fault, and 2) the employee didn't do any work. Needless to say, I called and complained. Then I emailed and complained. Got a very rude, short email response back from the management company. After my divorce, I was unable to make one of the exorbitant condo fees in full so I called to ask if they could do a payment plan with me. Robin said something very rude to me about how she thought I shouldn't be living in this god forsaken 1-bedroom condo if I "couldn't afford it." I'd been living here for FIVE years at the time, and this was the One time I was running a bit behind. Fully intended to pay the bill. Her response was so awful, I asked to speak with her supervisor after and I was promptly hung up on. When I called back, it went to voicemail. I have since paid that bill. I'm still here in the condo. For the sixth year. This management company makes me want to sell. Second scummy management company in a row. 6 years of stressful, unresponsive, hellishly bad service doesn't exactly motivate someone to stay. Have I mentioned my condo fee costs almost as much per month as my mortgage? They don't even schedule timely trash pick up. Simply awful. Wish this building boycotted management companies in general. Great North is a waste of time and money. read more

Great North is property manager for my condo which I just purchased in the fall. Recently, they billed me twice for work that they had to re-do since they didn't inform me the first time. They billed me for 3 hours of work, even though security system records show that they were in for 21 minutes. To top it off, the property manager keeps claiming that this is fine, it's how they operate and bill, and that he cannot believe that the records were wrong (even though I can provide specific evidence, thank you Security System!). This is only one example of frustrations we've had with Great North; they seem much more interested in charging high fees than providing quality service (or in some cases, any service at all). read more