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    Great Measures

    5.0 (2 reviews)
    Open 8:00 am - 6:00 pm

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    3 years ago

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    Tradition Outdoor Living - Custom Patio Cover, Pergola, Fireplace, Kitchen, and outdoor living space.

    Tradition Outdoor Living

    (7 reviews)

    To say I am a disappointed and unhappy customer would be the understatement of the year,…read more Contracted with the business to build a backyard patio for us. The patio included the purchase of a grill recommended and sold by the company. Construction of the patio was completed in April of 2024. July 2024 the grill no longer works. We have been in constant contact with the company asking for help. This project was far from inexpensive and part of enjoying the patio is the ability to grill. Our GC said they had received other complaints on the grill they recommended and sold us. Per the GC they would give us another grill since there are known issues with the one they sold us. I had communication with the GC on the following dates: July 13, July 18, July 24, July 29, July 30, July 31, August 2, August 8, August 9, August 14, August 19, August 29, August 30, Sept 9, Sept 11, Sep 24, Oct 8, Oct 9, October 15. The whole time being promised we are working on it and want to do the right thing for you as our customer. I finally reach out to have my issue escalated to the owner and was told 1. No - I'm not getting a new grill (although they know this one has issues) 2. They haven't even begun the process to get the replacement part. We have been led on 4+ plus months through darn near weekly conversations "Of this sucks. We want to make it right. We are working on it" - to find out it has all been a big lie. Four months later and we still have no resolution.

    Cannot speak highly enough of Joey Hatton (Project Manager) of Traditions Outdoor Living and the…read morework performed in the design/build of my outdoor living space. Quality and commitment to keep the customer satisfied is something in today's cutthroat business environment rare but not at Traditions Outdoor Living and more specifically with Joey Hatton. I'll be posting pictures as soon as we get our furniture delivered. I am sure once you see the overall package you'll be sold on having them design/build you outdoor oasis.

    Great Measures - contractors - Updated May 2026

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