Beautiful hotel with very friendly service and comfortable bed and shower. It was in a good…read morelocation to be close to the Seaport area and the convention center. In order to visit the true downtown you would either have to walk about half a mile or can take the bus to the T. There were several very good restaurants right at the hotel, including the breakfast place. We did not have a vehicle so I cannot comment on the parking.

Absolutely love this hotel. Amazing location. Beautiful lobby with several areas to sit. Helpful,…read morefriendly staff. Our room was perfect. Comfy bed & sitting area. The thermostat was nice & the temp was easy to regulate. The bathroom was spacious & had great lighting. The shower was amazing. Great pool & gym too. We ate breakfast at hotel restaurant every day too. I will stay here again.

This beautiful Four Seasons Hotel is truly the Gem of Boston!…read moreBoston has some wonderful Hotels but in my opinion where I was today was an absolute amazing experience! From the moment the Doorman Welcomes you and opens the doors you enter into a world of wonderful possibilities! Beautifully designed and the Staff Caters to all your wishes! Just walking around the impressive Lobby and Staircase you are transported to pleasure! Go and experience this wonderful Boston Hotel across from the Boston Public Garden and Historic Boston Common! 1985 this Hotel Graced the Boston Skyline!

For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

Location is great, walking distance to the Freedom Trail and right across the street from the…read moreGranary Burying Ground. You'll sleep just a few feet away from American heroes like Paul Revere and Samuel Adams! If you have a high floor, you will have a great view of the Boston skyline as well!

Extremely disappointing experience. I would not recommend this hotel…read more I was charged twice for the same stay and, despite repeatedly contacting the hotel, I have still not received a refund. What was most frustrating was the complete lack of accountability. No one seemed willing to take ownership of the issue or make a genuine effort to resolve it. The front desk staff were consistently rude, dismissive, and unwilling to help. Every interaction felt like an inconvenience to them rather than an opportunity to assist a paying guest. The customer service I received was far below what I would expect from a hotel in this category - As someone who travels 3 to 4 times a month for work and leisure, this was the first hotel in my life where I chose not to leave a tip. Tipping is something I normally do gladly when I receive even a basic level of service, but the attitude and lack of professionalism displayed by the staff made it impossible to justify. The breakfast was also disappointing. Having stayed at other AKA properties, I found the quality significantly lower than the standard I have experienced elsewhere within the brand. The location was another concern. The area around the hotel, particularly the park directly across the street, often felt uncomfortable and poorly maintained. As a solo traveler, I would not have felt comfortable walking around the area alone at night. Between the unresolved billing issue, poor customer service, underwhelming breakfast, and concerns about the surrounding area, this was one of the most disappointing hotel experiences I have had. I will not be returning and cannot recommend this property to others.

What an entertaining day at Encore! Spending all day playing whatever slot machines I wanted and…read moreenjoying the different choices to play was so enjoyable! It was not crowded and the staff so helpful!! The place is so pristine that you would be hard pressed to find anything out of place! The Restrooms were so impressively spotless! The day was magical and fun !

Reviewing the hotel this time around. We are Wynn Rewards members and sometimes that has its perks…read more Got a room because of it and had a nice stay. The room itself is gorgeous just like the rest of the resort and casino. It's very classy and classic inside, mostly white and cream decor with pops of color. We had the king suite and it was super spacious with a couch, large bathroom, bath, shower, and a nice view of the harbor. It's also very tech savvy with an ipad that controls mostly everything in the room. Beds are also comfortable and it was super clean. They have food/drinks in the fridge but you have to pay. It's nice for a little getaway and convenient if you want to sleep after playing in the casino downstairs. Plus parking is free and there's a water shuttle to Boston. Honestly a good idea for tourists too wanting to see the city. I'd stay here again!

This incredible majestic Hotel right on the Historic Boston Harbor overlooking looking huge Yachts…read moreand Ships and Sightseeing Cruises on the Harbor! A beautiful boardwalk in the back with a great restaurant to enjoy whatever your food choice is! Nicely designed with Flower planters and several tables! Minutes from Quincy Market or Italian North End! Go check it out to Dine or Stay!

This hotel is perfect! You are treated with white glove service as soon as you step in. Hotel is…read morebeautiful and the views of the water are stunning. All staff are extremely friendly. Bed is extremely comfortable. Bathroom is relaxing with robes and slippers in the room. They provide canned water in the room and at the front counter. The bathroom includes a little extra than normal hotels. For example: dental kit, nail file, hair tie, hand lotion, stain remover, etc. The bar on site is very enjoyable as well. Great drinks and a relaxing vibe. They provide nuts and chips with your drink for the table to share. The hotel is walking distance to the north end of Boston. Bring your walking shoes! Overall, enjoyable experience!

There have been several times that I've been able to stay at the Mandarin Oriental in Boston. It's…read morea beautiful hotel. Sometimes I feel like the front desk is a little snobby and not very welcoming. I think it's because people come in that are not guests at the hotel and they obviously don't like that. At the front desk, they have tea available upon arrival. I like that warm touch. In the lobby right now, they have Tibetin singing bowls and I enjoyed playing them every day while I was here. I wanted to give them five stars because it is an exceptional hotel, however when I went to check out and ask them to hold my luggage, it was a big production. It was not as easy as it should've been. I had to show them my room key and prove that I was staying there. It was awkward. I was in town for my daughter's college graduation and there were lots of people coming and going. Overall, we really enjoyed our visit and I would stay here again.

Willie D is the best doorman in the city-great job, and well done. He is so professional, charming,…read moreand just gets the work done in a timely manner with ease and grace. Jean

We stayed at the Hilton Boston Park Plaza in late July 2026, and overall had a great experience. My…read morehusband uses a wheelchair and requires accessible accommodations, and this hotel met most of our needs. The main entrance, lobby, restaurant, and common areas were all wheelchair accessible and easy to navigate. Our guest room was a bit small, and some of the furniture made it somewhat challenging for my husband to maneuver his power wheelchair, but it was still manageable. One suggestion I would make for the accessible rooms is to replace the carpet with hard flooring. We use a Hoyer lift for transfers, and while the bed height was excellent for transfers and there was plenty of clearance underneath for the lift, the carpet made it much more difficult to move the lift smoothly. I imagine this could be even more challenging for someone using a manual wheelchair. Despite those minor challenges, we really enjoyed our stay. The staff was welcoming, the hotel was comfortable, and the location was fantastic--within easy reach of many of Boston's top attractions. We would definitely stay here again on a future trip to Boston.

Last year we went to NewYork and stayed at the Hilton in Midtown and it was a disaster. But we…read morewanted to give Hilton another chance. This year we came back to Boston. First night at Boston Park Plasa and they already over charged me 754.72. Hilton charged my card 2,926.05. My reservation said that our 5 nights including tax and fees and was 2171. 33 dollars. That is a difference of 754.72. I told the front desk about the room over charge and that I would report it as a fraudulent charge. Manager responded saying "feel free." He was so very rude. The management lacks a sense of service and they clearly have no intention of recognizing their failure in screwing up our bill by over 700 dollars. They seem to be unwilling to do anything about it. I immediately filed a complaint with Massachusetts Attorney General. I was going to also file a complaint with the Better Buisness Bureau but Hilton is not BBB accredited. That should have been a red flag for me. But you can still write a review with the BBB, and I sure did. The day we checked out the Hilton still had not refunded the 754.72 dollars they took which was over the cost of our stay. They also did nothing to compensate for not giving us the superior room we asked and paid for. The Room was supposed to be a king superior but it is the smallest room I have ever stayed in. I also saw a regular room of a family member that was staying a few nights at the same time, there was no difference between their room and our so callled superior room. Not sure what was superior about it. It had all the same things as any other room, nothiong more, nothing better. The closet was so small you could only fit several things on hangers. If you are 2 people or more in one room the tiny closet is the same. There are also no dresser draws. There is only an end table near the side of the bed with 3 tiny drawers. We had to live out of our suitcase for 5 nights. The front desk said that the room was described as wicked small. This is not true. There was nothing in our room reservation or when we chose the room that said the room was this small. They even called the room we reserved "king superior". The walls in the hotel are very thin, so you can hear people on both sides and you hear everything. They have a gym if you want to work out but it is in the basement. It is very dark, no natural light and everything is squished together with little room to move around. The room has a coffee maker, the kind you put pods into but they only provide those generic pods that make coffee weaker then tea. I have tried to like Hilton and am a member but over the years they pull the same crap. I think I am done with Hilton

This is truly a five-star hotel. I mean, I'm not sure I've ever stayed in a nicer room, especially…read morein a city. The bathroom and room were both spacious. The bathroom had both a tub and glass shower with a separated toilet. The room was exquisitely decorated, with dark and moody vibes but in a modern upscale way. There were very nice hotel slippers (nicer than any other disposable slippers I had seen at any resort). The turn down service is a plus. The lights, blinds, and curtains were also all electronically controlled from places around the room, so no need to get out of bed to lower or raise the curtains. I'll note that the room does not have a desk, so it is not great for a business trip. It does have a table with two chairs that could certainly function as a desk--except for the fact that there are no outlets anywhere near the table, making it impossible to plug in a laptop. I had to drag the table (which had a stone, maybe marble top) about a foot closer to the bed so that I could plug my laptop into the nightstand outlet. And then I had to find another place to charge it overnight because I needed to plug by phone into the nightstand outlet. For this reason, this poor design choice, I had to knock off a star. I'll note that i was staying here for work, so not only was I not paying for the room out of pocket, but I also know we received the corporate rate, which is much easier to swallow than its normal price tag. The Long Bar, the hotel restaurant, I have reviewed separately, but FWIW is just as lovely, with a great view, though just as overpriced.

I'm awarding this hotel 5 stars in recognition of the beauty of the property, its outstanding…read moredining venues, and the many things it already does exceptionally well. Located in a prime Back Bay location that's perfect for exploring Boston, the hotel has quickly become the city's "it" luxury property. While I believe it still has some work to do refining its service to meet the extraordinarily high standards associated with the Raffles name, I'm confident that will come with time as the frenzy surrounding this relatively new hotel settles down and the staff gains additional experience. The rooms are beautifully appointed and exactly what you would expect from a hotel in this category. The bedding is excellent, the views from the higher floors are terrific, and I especially appreciated the Saratoga water provided in the rooms... a personal favorite. The hotel's restaurant venues have become destinations in their own right and are understandably very popular. During my stay I enjoyed both Long Bar and Blind Duck (see my separate reviews). Unfortunately, I missed our family's dinner at La Padrona on this trip, they loved it. Given Chef Jody Adams' involvement, that's hardly surprising... she has an impressive track record... still think my many great meals at her Rialto restaurant. Raffles Boston is already an impressive addition to the city's luxury hotel scene. As the service continues to evolve and mature, I believe it has the potential to become one of Boston's truly great hotels.

This is, hands down, my new favorite hotel in Boston! I go from time-to-time for work and vacation…read moreand have stayed in many hotels. All are good but Canopy by Hilton in Boston is a step above. Service was GREAT, especially Yanelee who was working at the desk when we checked in. She is why I prefer to stay at Hilton hotels and will not stay anywhere else in Boston. She was friendly, helpful and went above-and-beyond to get us in our room!! The room itself was spacious, VERY clean, comfortable and well appointed. The location was great, very close to the historic district and a short Uber from the cruise terminal and the airport. If you want comfort in Boston, don't look anywhere else!

Perfect location to walk to North End, Faneuil Hall, Boston Market place, etc! Part of the Rose…read moreKennedy Greenway is right across the street and it is absolutely gorgeous and peaceful. Now the area is always busy and non stop traffic, but it was centrally located for the things I wanted to do. I only did ride share for things that were outside of the downtown Boston area or too far to walk with my mom. The hotel is clean, front desk associate Wensley, was always so kind and pleasant whenever I needed something or returned from sight seeing. I was in a premium double queen and OMG, spacious room, barn door bathroom, hardwood flooring, a seating area, view of the greenway, fridge in the room, and an overall very nice and comfortable room. It was enough space for us; we weren't stepping over each other and we used the extra seating area as a changing area when we needed to change for the evening dinners. My only complaint is with housekeeping, the room was rarely cleaned prior to 4pm and we would leave around 9am every day. We only received 2 face towels despite asking for 4. After going to the front desk and asking a note be entered we finally received enough face towels. We couldn't figure out when they would take our bath towels, we put them on the floor they would take them, put them on the rack they would take them. I have always put them on the floor and if on the rack it means I'm using them again. Either way, I did appreciate fresh towels on the days the room would be cleaned prior to our return. Overall the stay was comfortable, the bed and pillows were comfortable and I slept better there than at home. I'm starting to notice a pattern with sleeping away from home....maybe I should stay away from home more often! One thing to note, each floor has an ice and filtered water machine. That was a nice touch and it kept me from having to purchase bottled water and spending extra money for delivery of water.