Beautiful hotel with very friendly service and comfortable bed and shower. It was in a good…read morelocation to be close to the Seaport area and the convention center. In order to visit the true downtown you would either have to walk about half a mile or can take the bus to the T. There were several very good restaurants right at the hotel, including the breakfast place. We did not have a vehicle so I cannot comment on the parking.

Do not go here, I have booking that I had to cancel, and yes I bought trip insurance, items…read more 7349380246****, I called to cancel because though I could book online without creating a membership I had to create one online to cancel, so I called instead and after about 20 mins hold time, I got ahold of a gal who said we can't help you you, call the website you went to in order to cancel, she kept interrupting me and couldn't provide me with the number to do so and the email confirmation I got after I booked had the number to the hotel but not to hotels.com, then I had to call hotels.com/Expedia they them after about 15 mins says they have to call the hotel to cancel the reservation lol, the same hotel that I just called that told me to call them. I finally got it cancelled after an act of Congress. I never got to see the beauty of this place but I sure did lose time and have a bad experience.

For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!

So we didn't stay at the hotel but we had breakfast there. We absolutely loved it…read more Inside is elegant and beautiful. I love coming here. Service was too notch as well as the food, you will not be disappointed. It's pricey but that's to be expected. It's worth it.

I loved my stay here!!! Gorgeous hotel! I love all the bright, colorful, modern decor…read more The staff is excellent. Everyone was very friendly, and helpful. The restaurant on site is delicious. My mini lobster rolls were fantastic and my mocktail was refreshing. Wonderful location in the Back Bay neighborhood. Close to Boston Common, the library, and many great restaurants. I loved my room. The king size bed and pillows were very comfortable. I appreciated all the details. There was a TV, safe, steamer, robes, Nespresso machine, fridge, complimentary Voss water (both sparkling and still), and lights and curtains controlled with buttons. The bathroom was very spacious with hand towels on both sides of the sink, which I appreciated so my boyfriend and I could each have one. Spacious room and closets. They truly thought of everything. I would definitely stay here again! I loved everything about it.

I stayed at AKA Boston Common for 49 days (11/3-12/22, Room 808), so this review reflects a…read morelong-term experience rather than a single bad incident. On the surface, this hotel presents as polished and upscale, but over time it became clear that it is a full-on Monet--looks good at a glance, but the closer you get, the more issues appear. During my stay, I was required to move rooms three times--once voluntarily after an upgrade, and twice due to serious maintenance issues, including a sprinkler-system flood. In subsequent rooms, I experienced repeated heating failures, inconsistent hot water, and even a shower head detaching during use. The heating issues were ongoing and never fully resolved. On multiple occasions, my room dropped to 66-67 degrees despite the thermostat being set to 80. Even after maintenance visits, the room never consistently warmed beyond 75 degrees. On the morning before my departure, I woke to cold air blowing again, confirming the problem persisted through the end of my stay. Management follow-through was disappointing. Promises to check back or assist were not kept, and communication was inconsistent at best. While beverage credit was offered, it did not come close to addressing the cumulative disruption, lack of rest, and stress caused by ongoing room issues over nearly seven weeks. The saving grace of this hotel was the weekday bartender, Rebecca. Monday through Friday, she greeted my colleagues and me with genuine warmth, professionalism, and grace after very long workdays. She was consistently excellent. Unfortunately, that level of service was not present on weekends, and our group ultimately chose to avoid the hotel bar until Rebecca returned. That said, I do want to acknowledge Shirley, Wendy, James, and Nate, who were consistently kind, professional, and helpful, as well as the valet staff, who were always efficient and courteous. This hotel may work for a very short stay if expectations are modest. For long-term or extended stays, however, the operational issues, lack of follow-through, and inconsistent hospitality do not align with the image or price point the property presents.

Reviewing the hotel this time around. We are Wynn Rewards members and sometimes that has its perks…read more Got a room because of it and had a nice stay. The room itself is gorgeous just like the rest of the resort and casino. It's very classy and classic inside, mostly white and cream decor with pops of color. We had the king suite and it was super spacious with a couch, large bathroom, bath, shower, and a nice view of the harbor. It's also very tech savvy with an ipad that controls mostly everything in the room. Beds are also comfortable and it was super clean. They have food/drinks in the fridge but you have to pay. It's nice for a little getaway and convenient if you want to sleep after playing in the casino downstairs. Plus parking is free and there's a water shuttle to Boston. Honestly a good idea for tourists too wanting to see the city. I'd stay here again!

I rarely leave reviews like this, but my experience at Encore Boston Harbor was bad enough that I…read morefeel obligated to warn other business travelers. The problems started before I even arrived. I was traveling from Logan Airport and followed Encore's own website instructions for the shuttle. Those instructions were wrong. Because the hotel had not updated its posted pickup location, I spent roughly an hour walking around downtown Boston in the rain trying to find the shuttle. I called twice for help and spoke with two different representatives, both of whom were deeply uninterested and unable or unwilling to provide useful assistance. When I finally found the correct shuttle area, I waited even longer in the rain, only for the driver to tell me and two other passengers that we needed to get on a different shuttle that was already pulling away from the curb. We literally had to chase it down to catch it. Because of this, I missed a work meeting. Unfortunately, arriving at the hotel did not improve the experience. After standing in an excessively long check-in line, I finally got to the front desk, where the staff confidently insisted that I needed to pay the full room amount, even though my company had already paid for the reservation. At that point I was exhausted, wet, and late, so I paid it just to get into the room. Now my office manager is having to argue with the hotel because staff are apparently claiming I never had a reservation at all -- which is especially strange given that I am currently sitting in the room, and we have an emailed receipt showing that the room was already paid for. Even worse, the staff member speaking with my office manager has reportedly been snarky, condescending, and dismissive while she tries to resolve a problem created by the hotel's own systems. Rather than helping investigate the discrepancy, he appears to be treating her as though she is confused or incompetent. That is unacceptable customer service under any circumstances, but it is especially galling when she is the one trying to clean up Encore's billing and reservation mistake. This was not one minor inconvenience. It was a cascade of failures: incorrect transportation instructions, unhelpful phone support, chaotic shuttle coordination, a missed business meeting, a miserable check-in process, an apparent duplicate charge, and now a billing/reservation dispute being handled with condescension instead of professionalism. For a hotel that markets itself as a luxury resort, this was genuinely embarrassing. Nothing about this experience felt organized, hospitable, or guest-focused. It felt like a high-end property with low-end operations and staff who could not be bothered to solve problems they helped create. Encore Boston Harbor may be a great place to stay if you enjoy being wet, late, overcharged, dismissed, and treated like an inconvenience. I will not stay here again, and I would strongly caution business travelers against relying on this hotel for anything that requires competent logistics, accurate billing, or basic customer service. Beautiful building. Broken operation. Absolutely not worth the aggravation.

This hotel is perfect! You are treated with white glove service as soon as you step in. Hotel is…read morebeautiful and the views of the water are stunning. All staff are extremely friendly. Bed is extremely comfortable. Bathroom is relaxing with robes and slippers in the room. They provide canned water in the room and at the front counter. The bathroom includes a little extra than normal hotels. For example: dental kit, nail file, hair tie, hand lotion, stain remover, etc. The bar on site is very enjoyable as well. Great drinks and a relaxing vibe. They provide nuts and chips with your drink for the table to share. The hotel is walking distance to the north end of Boston. Bring your walking shoes! Overall, enjoyable experience!

If you have the chance to walk in this magnificent Harbor Hotel on the Boston Harbor surrounded…read morewith boats, yachts and sightseeing harbor cruises, the views are spectacular! The Hotel is pristine and recently had a refresh and it's stunning and comfortable! Enjoy the hotel's restaurant overlooking the pier and harbor! Service is better than you might expect and so helpful! Enjoy!

Willie D is the best doorman in the city-great job, and well done. He is so professional, charming,…read moreand just gets the work done in a timely manner with ease and grace. Jean

There have been several times that I've been able to stay at the Mandarin Oriental in Boston. It's…read morea beautiful hotel. Sometimes I feel like the front desk is a little snobby and not very welcoming. I think it's because people come in that are not guests at the hotel and they obviously don't like that. At the front desk, they have tea available upon arrival. I like that warm touch. In the lobby right now, they have Tibetin singing bowls and I enjoyed playing them every day while I was here. I wanted to give them five stars because it is an exceptional hotel, however when I went to check out and ask them to hold my luggage, it was a big production. It was not as easy as it should've been. I had to show them my room key and prove that I was staying there. It was awkward. I was in town for my daughter's college graduation and there were lots of people coming and going. Overall, we really enjoyed our visit and I would stay here again.

For the price we paid, the room was a bit underwhelming…read more It was pretty small with no counter space. Trying to get ready to go somewhere in the bathroom was a pain because there was nowhere to put any items. The shower needed some serious work too. Being in the downtown area, we understood that there would be a lot of noise but our room was a few floors above the valet area and there were just constant car horns of locking vehicles all through the night. It was very frustrating, there should be another garage that the cars get taken to or a silent locking of cars if possible through the door handle button. The hotel bar was very nice. Overpriced but still really cool with a wide selection of top shelf liquor.

Stayed here over Memorial Day weekend as it was one of the few somewhat affordable hotels available…read morein Back Bay/downtown area. We arrived in the morning, and our room wasn't ready but we were able to store our bags in the luggage room. We were in a two queen bedroom, which came included TV, coffee maker, mini fridge, safe, and cupboards/cabinets. Pros: - Well maintained: Our room was cleaned everyday - Location: Biggest plus in my opinion. Right by Newbury Street and Boston Common, with a tram stop directly across the street. - Filling breakfast (although expensive) Cons: - Small rooms (especially for the price point) - No smart TVs: I was disappointed that the rooms were not equipped with smart TVs considering this is supposed to be a modern hotel - Breakfast service: We would usually wait 15-20 minutes to be seated. Service was inconsistent - our server on the first two days was awesome, but the server on our last day completely forgot about us and another waiter had to remind her to take our order. Just keep in mind to allocate some time for hotel breakfast here as it's very busy - Limited vegetarian breakfast options Boston hotels are generally overpriced, but if you are optimizing location over amenities for a short stay, then Hilton Boston Park Plaza is a solid option.

I'm awarding this hotel 5 stars in recognition of the beauty of the property, its outstanding…read moredining venues, and the many things it already does exceptionally well. Located in a prime Back Bay location that's perfect for exploring Boston, the hotel has quickly become the city's "it" luxury property. While I believe it still has some work to do refining its service to meet the extraordinarily high standards associated with the Raffles name, I'm confident that will come with time as the frenzy surrounding this relatively new hotel settles down and the staff gains additional experience. The rooms are beautifully appointed and exactly what you would expect from a hotel in this category. The bedding is excellent, the views from the higher floors are terrific, and I especially appreciated the Saratoga water provided in the rooms... a personal favorite. The hotel's restaurant venues have become destinations in their own right and are understandably very popular. During my stay I enjoyed both Long Bar and Blind Duck (see my separate reviews). Unfortunately, I missed our family's dinner at La Padrona on this trip, they loved it. Given Chef Jody Adams' involvement, that's hardly surprising... she has an impressive track record... still think my many great meals at her Rialto restaurant. Raffles Boston is already an impressive addition to the city's luxury hotel scene. As the service continues to evolve and mature, I believe it has the potential to become one of Boston's truly great hotels.

Not raffles quality more sud then martini returned it and brought me another no comment or…read moreQuestion s or apology and attitude almost afraid to drink.

As diamond members, we've seen it all, so trust me when I say that this hotel is special! Very…read morenicely decorated and makes you feel like you're in a Boston hotel. The staff was so helpful, very kind. The room was clean, and the hotel itself is well kept. Parking... ok so there is valet right at the front, they said $70. But there is a self park right next to the hotel and it was $45 for over 24 hours of parking. It's a bit of a walk if you have a ton of luggage, so you may want to drop all your stuff off out front before you self park. Easy to pay online, the hotel can help you do that!

Our stay at the Canopy by Hilton Boston Downtown was a complete delight! The hotel was modern,…read morespacious, and clean with barely any noticeable flaws. I will highlight key points below: Room: The room was very spacious and offered a giant bathroom with big stall shower. There was a chaise lounge for relaxing, as well as a desk with a comfortable chair. Instead of a lame coffeemaker, the room included a Nespresso machine. The bath products were by a company called Apoteke from Brooklyn and seemed high-end. The television offered live TV and access to various streaming services if you entered your logins (supposedly deleted after checkout). The room was relatively soundproof from neighbors and outdoor noise. Plus, everything was spotless! The only issue was the bed, which I found lumpy and uncomfortable. I was not sure if there was a feather topper or something, but it felt like I was lying on a mattress full of crumbled tissues. The pillows were fine, though. ROSE Town Kitchen & Bar: I did not dine here, but heard the breakfasts were good. However, I was there for evening cocktails and was impressed with the vast list of beverage options. The Temperature Rising with Ghost Blanco Tequila, Chinola, lime, agave, and a tajin rim offered a great blend of heat and sweetness. The sprawling dining room and large bar made the place very comfortable. The second floor location offered a great view of the park across the street. The bar staff was also excellent. Front Desk: The check-in/out services were easy, and the staff was friendly and helpful. We were greeted every time we returned to the hotel. Convenience Store: The lobby offered a small convenience store with snacks, beverages (including alcohol), Boston merchandise, wellness items, and more. Social Hour: I am not sure if it happens daily, but there were a few evenings during our stay where they were offering complimentary spring rolls and High Noon/hard lemonade in the lobby from 4-5 pm. Fitness Center: The 24-hour gym was huge! It offered a variety of cardio machines (3 Pelotons, tons of treadmills, 1 recumbent bike, 2 ellipticals, and 1 rowing machine), medicine balls, kettlebells, 1 set of weights (could have used more of these), 2 benches, yoga mats, and a strength station. They also had cups and a water cooler, as well as a lot of space to work out. Location: The location was spectacular if you wanted to see some of the touristy sites. Within close walking distance were some key attractions like the North End, Faneuil Hall and Quincy Market, Boston Public Market, and the Seaport area. Parking: They offered valet parking for around $55-$65 overnight, but we self-parked in a lot a block away for $40 a night. There were no in/out privileges, however. Aside from the bed, I thought Canopy was amazing and definitely one of the best hotels I had stayed at in the city.