We were on a road trip far from home when our power steering failed outside of Great Falls,…read moreMontana. The first mechanic we took it told us he couldn't look at it for four days, and getting the parts could take just as long. Fortunately, the Subaru dealer in Great Falls was able to fit us into to their busy schedule for a quick diagnostic. We needed to replace the power steering control module, but they did not have the part in stock. They found a dealer in Portland that had the part and overnighted the delivery and instead of having to wait for several days in a hotel, we stayed one night and were able to get back on the road. Breaking down on the road far from home can be a challenging experience, especially if you are not familiar with the work of local mechanics. In our case the staff of Subaru of Great Falls were outstanding! Special thanks to Mike, Dave, and the mechanics who did the work! They even shipped a book and water bottle to me that I mistakenly left behind at the dealer. The customer service was excellent. They gained our trust, so I highly recommend them. Jim Hesson

This business will not accept insurance for windshield replacement. I spoke with service staff…read moretwice by phone about scheduling before I went in person to make an appointment. I wasn't told I had to pay full amount up front and have my insurance company reimburse until I showed up in person. Wasted my time.

I dropped off my 2010 Ford Explorer for inspection on a faulty lighting issue that was draining the…read morebattery. The staff were friendly and helpful. I was notified quickly what the issue was and what part was required for the fix. The part took longer than I would have liked to come in but according to Bison, they had no control over that as it was a supplier issue - fair enough. The price was reasonable and the vehicle is fixed. I can't ask for much more than that.

As I sit here and read all these horror stories about sales and service, and as I experienced one…read more I am wondering why the owner doesn't just sell the dealership to someone that would care about their customers. Or maybe Ford motor co should just pull his franchise. I would be willing to bet a sales or service audit would sink them with this type of attitude toward business and their customers. Quote from another review.........They simply don't give a damn about their customers.

After our truck being totaled, we began our search for a used truck and found our way to Lithia. We…read moremet Sales Representative Kevin Emhoff. We spent the better part of two weeks looking not only around town but also at Lithia, and Kevin was patient and listened to all our wants, needs, and don't wants. Kevin was able to find us a vehicle that met all our needs. We found their in-house financing easy and reasonable. I highly recommend Kevin for his exceptional customer service and diligence in helping us find a vehicle.

To start off I bought my Jeep from this dealership. I distinctly remember asking if he knew of any…read moreissues with that or similar models, to which I was told no. Mind you, the salesman may not have been aware of any at the time. However, I'm not sure their history with integrity should allot them the benefit of the doubt. I had been taking my Jeep in to them for years, trusting they were doing quality work and charging a decent price. Initially it seemed they were. Mind you, I don't know much past the basics of vehicle maintenance. So who knows how many times the swindled me before I caught them. This brings us to this 7/3/25. My Jeep started making clanging noises. I immediately took it in, especially being a single mom who understands the importance of mechanical performance in relation to vehicle safety. Upon taking my Jeep in I asked the clerk to tell the technician IT HAD TO BE DRIVEN to hear the issue. I even had her write it down. She said she would ensure they did and would call my when they were finished; but stated all technicians would be out for at least another 30 mins for lunch. Not even 30 mins later I received a call saying they looked it over and they didn't see any issues. This made zero logical sense for several issues besides the time difference, but I figured I'd go there and talk to them in person. When I spoke to the clerk she swore that they looked it over and saw no issues inside or out. So I asked her (while staring her dead in the eye) if they test drove it. She paused and said, "uhmm yep. They did." So I asked again, "Are you positive? Because I'm pretty positive there is something wrong but they won't be able to tell unless they drive it." She again affirmed they did. I then asked for a print out of their work. To this she responded, "Oh, you don't get a print out for them just doing a check like that." I said, "Really, because they have every other time?" She again said they didn't. So I asked, "Then how do I know they looked it over or what if I need to bring it in in reference to this visit?". She said, "Oh, well we have it documented in our system. Don't worry." Not wanting to fuss I left but immediately felt I was being lied to. However, it was the 4th (or day before) and I didn't want to make a fuss. Not even 2 mins after getting on 10th my Jeep started making the same horrendous clanging noise while also losing power in spurts. I drove it home on side streets. Then immediately called my dad to come take it for a drive. After which he told me DO NOT DRIVE IT-AT ALL! It's absolutely not safe to drive and they shouldn't have let you drive it out of that lot. We then had it towed back to the dealership following the holiday. Long story short after doing some research I found out there was a mass recall on Jeeps of similar makes for PTU failures. Some of the specific warnings about PTU failures are that they can cause you to suddenly loose power, loose the ability to stop, and even combust (aka catch fire). So I took it back in and talk to the SM(sales manager) who at first tried to deny I even brought it in DUE TO THEIR BEING NO PAPERWORK IN THE SYSTEM! I then told him the name of the clerk. He called her in and she acknowledged I was in but ONLY THEN ADMITTED IT WAS NEVER TEST DRIVEN! The SM swore he would do everything to ensure it was taken care of and earn my trust back. However, they then tried to charge me for the recall work-ALL OF WHICH SHOULD BE COVERED! Clearly he failed, but then a new SM came in. Maybe things would be different. 3/4/26-Instead they again charged me for damages to a bolt that "somehow" was missing despite being told that it had to be removed physically. However their own mechanic even stated in front of them, "UNLESS it was damaged due to the extra stress due to the PTU failure." Plus it is in the same area where they had to go in to repair my PTU. I had them put it back on the lift and show me both areas. So if you are looking for honesty, integrity, and pride in the workmanship AND leadership behind it, I suggest you go anywhere but here. Period.

I had a wonderful experience here! I had been looking for a new car for several months, and found…read moretwo I liked, one at Pete's, one here. The staff was so friendly and relaxed, they did not pressure me at all, nor did they try to feed me a bunch of BS. I have had my car for nearly six months now and couldn't be happier!

We cannot begin to give accolades to Doug Thares, One of the salesman at King motors. We purchased…read morea used vehicle it was a beautiful GMC truck, he was very eager to let us take it for spin,he didn't even have to go with us ....we drove it around town and fell in love with it... we told him what we were looking for .....It did not have a hard cover on the back of the bed, so they found one for us and did not charge us anything extra. Then there was an issue with the DVD player and he took care of that also, he did not have to, but he did. This is truly genuine Customer Service, .... always with a smile and a sense of humor this was the top place to buy a used vehicle. We are recommending it to everyone, who may be in need of a used vehicle to pull a trailer or just have a second one on hand for those woodchips or landscape projects or anything... KUDOS... what an outstanding group of sales people!!!

Unfortunately not a very well run family business here. Don't waste your time. What sounded like a…read morenice family dealership turned out to be a very poorly ran horrible experience. Very uncomfortable and awkward experience with poor selection of vehicles and an awkward staff.

Owner has an anger issue, and thinks he's supreme.. just next to God.. BTW one of the biggest…read more"Christian" hypocrites I've witnessed. Here's a snippet of some e-mails we've had: "Don't bother us anymore either, ****! I could care less what flight tickets from **** to Montana cost or what car rentals cost you. We correctly imagined talking to someone 12 states away was a complete waste of time; that's why we didn't give you priority and correctly supposed our effort in your regard above and beyond our call of duty at a business I've owned for 40 years. You're a very poor representative of the State of ****. Next time I call your work I'll visit with your employer. Blessings, gsnickol" This was in response to another angry e-mail about my not immediately swooning and buying his vehicle after I requested additional pictures. For him to lift a finger.. now you OWE him!! Another snippet: "It's amateurs like yourself who spoil internet efforts for everyone. My daughter correctly imagined you a complete waste of time; I told her to give you benefit of the doubt. Obviously, our good faith and her effort were wasted on someone lacking courtesy enough even to reply politely. We're actually glad to know this about you before making any effort to have business relationship with you. Please purchase elsewhere. Blessings, gsnickol "

They are sharks beware.... Patrick quoted me on the phone 13% when on their own website they are…read morecharging 6%... scam artists beware

We recently got a truck from pete's. Jo & Patrick were amazing! Big help! Great customer service!…read moreBest I've seen in Great Falls, Mt. Very family oriented, good people. More than happy with our purchase! If your in need of a vehicle I'd really recommend going to pete's! The staff was more than amazing! Thank you!

I recently purchased a new Nissan from Taylor's Automax GMC Nissan in Great Falls, MT and my…read moreexperience was outstanding! My salesman, Mike Patch, was knowledgeable, helpful and very professional without being pushy. From our first conversation I knew I could trust Mike and that proved to be true throughout the transaction! I also worked with Cason Taylor in Finance and Cason was also very helpful and easy to work with. All in all, working with Taylor's Automax was a breath of fresh air! Both Mike and Cason did an outstanding job and I'd return to Taylor's in a heartbeat! Overall, I would recommend Mike Patch, Cason Taylor and Taylor's Automax without hesitation for anyone looking for a really great auto buying experience! Thanks Taylor's! Steve Sessums Spearfish, SD

My experience has been horrendous. Purchased a used 2021 Nissan Rogue, put down $6k. Drove off the…read morelot and within a week my alternator was out. They ate that bill, then I had a coolant leak same day of its return to me that wasn't there before the alternator was serviced. Coolant leak was "repaired", then transmission went out. Service report stated the trans-axel assembly, transmission and rotors were replaced, as upon inspection there was metal shavings in them and was deteriorated. Now, on a new transmission, alternator and supposedly fixed coolant leak.....my transmission is out again. This vehicle has stranded me multiple times and if this transmission issue results in another replacement, this will make it TWO transmissions in this car in less than a year. Each time my vehicle has had to go in, it takes a long time to get in, just as long to fix it, and upon return there's always more issues. I am frustrated. It's disgusting to me that this business claims to rigorously inspect all vehicles before they are listed. That is so obviously false it is laughable. I've purchased cars from private owners and dealers alike and never once had this many issues. There is no excuse for the negligence shown in this case. The costs to fix have been covered by warranty, but those costs are more than the car is even worth. More than I put down on it. I have kids and need a safe vehicle. I know my way around a vehicle. I check my fluids. I maintain my vehicle. They sold me a lemon. I've been in and out of their service department, sent many an angry email, and I am once again without a vehicle for an unknown amount of time. This is exhausting emotionally, and financially. It costs me ~$60 a day to get to and from work now. Taylors wants $50/day for a rental. After seeing so many people, including FAMILY MEMBERS of mine have nothing but wonderful experiences, it's disappointing at the least to be experiencing this disregard for safety, blatant falsification of a bogus "inspection" prior to being put on the lot, and unwillingness to fix a problem that stems from their staff and failures. Getting into contact with anyone higher than Josh at service seems impossible. Bad business practice doesn't cover it when these issues are preventable with proper inspection, proper mechanical services, honesty and integrity. I spoke to service dept. and was given as estimate of $415. They diagnosed the issue as spark plugs, and requested approval for ALL FOUR to be replaced. They did not state what made them come to that conclusion. This appears to be a transmission issue that is seems they are misdiagnosing. They claimed they pressure tested for a coolant leak and did not find one. When I asked why my coolant is disappearing, I was told "well, coolant is half water". I asked if I should have had to refill it twice in two weeks, he said no but there wasn't a leak. Doubtful. I was told my heat is blowing hot. It's been out for weeks, and does not work. It blows cold air on all levels, all temps. This is not due to low coolant, as I carefully watch my engine temperature and coolant levels due to the obvious leak they failed to diagnose. I'm furious, frustrated, exhausted with this business. I don't appreciate shady mechanics when I grew up watching classics be rebuilt and performing maintenance on vehicles my whole life. Audicty is high, service is lacking, integrity doesn't exist. I can't find strong enough words to describe the inconvenience, disrespect and dishonesty.

save yourself the headache and go somewhere else. This clown show overcharge women for the same…read moreservice as men. They charge my wife more for an oil change than they do me and then make stupid excuses up why it cost more.

So very disappointing. The simple fact is the mechanics don't seem to know very much they don't do…read morea very good job. Every time I've taken my car there. They've given me a laundry list of things that need to be fixed when the car is brand new and under warranty? That's not the problem this time I have an older vehicle that needed some work they're not open on the weekends they close super early, so how the hell are you supposed to get your vehicle in there to get it fixed?

this is my 3rd vehicle ive got from Honda of Great Falls, and there is a reason ill keep coming…read moreback! This time I worked with Kameran to get my dream car and it was a great experience! He was very responsive, and he made the process super easy, i filled out the credit application online and got an answer in just a few minutes. When i showed up to test drive the car, it was pulled up and ready to go. he was super knowledgeable and low pressure, and answered all my questions. The numbers weren't exactly what i wanted, so Joe in finance worked his magic and got me to the payment i wanted even with all the warranties. He did a great job explaining the coverages, and i left with a beautiful new car, a payment i was comfortable with, and peace of mind knowing i was covered should something go wrong with the vehicle down the line. Great Job Honda of Great Falls!

Don't advertise a quote for cash and then take it back. If you would take it as a trade you can…read moretake it as cash. False advertisement. And whomever I talk to was rude as hell. I will never do business with this company!!