It's always a pleasure coming back here. She always remembers me. Always ask about the kids and work and takes her time. asking me if there's something different that I would like to try for a chain salon that's almost unheard of I like enjoy coming up here and being almost on a fixed income choice makes an effort. Make sure I've got the right coupon and and I get a pretty good discount. I'd rather give her the tip on the remaining just for her efforts. I hope she never changes cause she's awesome. read more

Great Clips - Millbrae - Well Rheeta worked her magic and did a great job, - Hair Salons Near Me - Millbrae, California

This is the fourth time I've been here within one year I came across a friendly barber named Rita. She's very friendly. I enjoy her conversations and she remembered me. She actually remembered the way I like my haircut and cut it the exact same way she cut it the last time. I'm very pleased. I finally found a person That I can trust before I go out to a family event. Thank you so much, Rita. read more

Worst hair cut of my life. The lady did not follow my instructions at all. Do not go there. She did not follow instructions completely the first time. I gave a second chance on the 2nd visit. Even worst. Negative star rating. read more

Great Clips has been my go to salon .I am very satisfied with the service that Is why I keep coming back regularly for my scheduled haircut. But this visit I had just today somehow I had a different expirience. Before I came in I checked in online, went inside and was seated and attended.Halfway to the process while my hair was being trim I suddenly heard the hairdresser farted,not loud but audible. I just kept quiet so as not to embarass her. 2 more minutes pass and haircut is done.The thing I did not like was when she did not even combed out the cut hairs,I paid and still gives a $10 tip and left the shop to go home. This is the first time I really felt dissatisfied with this particular visit. To the management please retrain your staff on the proper service to the patrons and client. I've visited Great Clips in Monterey and San Francisco in Diamond Heights both of which has excellent service.I believe Millbrae branch needs improvement. read more

Went there for the special they emailed me!! One of the lady's yes we have that ..no problem. The lady at the counter said we don't know if u get that price until after your haircut if not you pay full price. Hmmmm pretty shady !!! read more

Rita was exceptionally nice to take customers in even after they arrived two minutes to closure, no staff and rains outside!

This place is soooo slow. They usually only have two people working here and I'm not sure if they need to hire more people or what, but both of them took nearly an hour to cut guys hair. I and another person waited for almost an hour. They should enforce masks because the woman next to me kept coughing. Like REALLY coughing. Thank goodness I wore my mask because she kept coughing every five minutes. Online check in was a joke. When I checked in online and gave my name they just erased it on the screen and I had to check in again. Also, they had a sign saying cash only but they did t have change. So when I was trying to tip with a $10 bill and get change they said they couldn't do it. Horrible hair cut and horrible service. read more

I've been getting my hair cut by Great Clips for over 13 years. I've been to several locations, but only recently to the Millbrae location. This place is horrible. Customer service is non-existent. Most of the workers speak very little English and just cut your hair however they think best. I ask for the same haircut every time I go, and it never looks the same, and most recently, I came out with a choppy, unblended, far-too-short haircut. The cherry on top was the woman wetting an off-white faded rag and wiping my face and head down with it at the conclusion of my haircut. I'll never be back, and I don't recommend you visit either. read more

I had surgery on my face and came in to get my hair washed. After getting my hair washed, the employee scrapes my hair with a towel like I'm a dog which is basically asking for breakage. My hair was also extremely knotty and tangled, he couldn't comb through it. I ended up walking out with wet hair. When I wash my own hair this never happens, even with different products. It took ten minutes of reapplying conditioner and leave ins to untangle it. I also noticed the roots on the inside of my hair were still oily. Don't waste your time. I know it's not expensive but it's really dumb how the employees here can't do basic things. The price tag means it's not salon quality but this shouldn't be an invitation for the employees to throw all hair rules out the window. read more

Reeta did an amazing job cutting my hair. I have tried many other places and this place is the best. I have been coming back since my first visit about 7 months ago, and she does such a great job every time I come in for my haircut. Definitely recommend. Thank you so much! read more

Friendly and quick walk in service. Will be back if in need again. Was a last minute haircut decision. Thank you!!

The person who cut my grandson's hair was kind but it was an awful haircut. I will not go back.

My son got a haircut here yesterday. Asked for curtains, with specific picture. He walked out with a short haircut. All uneven, not faded properly (if at all), messed up in many spots. It's like the woman just said yes to the picture and directions and just did what she wanted after that. First chop she did was right in the front (the part to be left alone). Oh, and she told my son it looked bad right then, but after he shampoos his hair it would look great. Hmm.... Definitely do not recommend this place to anyone!! read more

The dirty one didn't listen and wouldn't cut my hair how I asked. Looks terrible after and I had to go to another place to get it fixed.

Never have had a bad haircut here. Maria is great The reservation system is fantastic. Always a minimal wait

Worst haircut. I told her to take off very little and it was like she didn't bother to get a proper height and she cut of like 6 inches. I told her she was cutting off too much and she said, "I know what I'm doing". Clearly not. I got home and it looks horrible, uneven hack job! read more

Great Clips - Millbrae - Hair Salons Near Me - Millbrae, California

Straight to the point. I understand that great clips isn't a specialty men's urban barbor shop. But they cut hair right? And what I asked for wasnt at all what I got the only part he did good was the top I would say. But the SIDES and LINEUP WAS THE WORST!! I told him exactly what I wanted him todo and he responded as if he knew and he's done it about 1500 times. Anyways after my hair cut was all said and done. The line up he said he did really was pushing back my hair line on the sides of my head. That was his version of " LINING UP " I guess. Horrible just horrible.... there's nothing really much else to say. I'm not saying everyone there is bad it was just the guy I saw I'll leave his name anonymous. So still go ahead and get your $20 haircut but just be prepared. WHAT I WANTED IS THE TWO PICS ON THE RIGHT AND WHAT I GOT WAS THE TWO PICS ON THE LEFT. read more

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Great customer service and very friendly. nice and only a few minutes of waiting. I would recommend this business. I got every 2 months

I don't often write bad reviews, but when it's bad, it's bad. Sadly, I have to agree with the comments made by other people regarding problems given by Asian lady, by the name of Jenny, who works here (see reviewer Nathan A.'s review for a partial picture). You know it's a bad haircut when your friends are shocked and appalled after you finish. I came in and there was a slight wait of about 15 minutes. I gave my instructions as usual, pulling out an old ID with my picture of how I wanted the hair. The lady nodded and said "it's the same as the description from last time right?" She looked at the picture briefly but clearly didn't know how to cut it. I was given a buzz cut from the top, no scissors involved I had last time because it "wasn't on the description." It was down to the scalp being very visible. She then informed me during the haircut that I should be using the check in for a shorter wait time. Not sure if she was trying to be rush me because she had a wait, but her personality seems rather impatient. I'll have to deal with this cut for awhile, but at least if someone asks where I got it, I can say it's from Great Clips in Millbrae. After all, word by mouth reputation runs far on where not to get your cut (and who not to let you get your cut from). It'll be a glowing example of their poor work. If you decide to come here, bear in mind that for men, it'll be a buzz cut. And you should definitely NOT let them trust the description from their computer system. I've had a better experience with a gentleman named Tom, so you need to be picky about who you get as your stylist and stick with that person every time. read more

Great place for a basic haircut. Good price and convenient location/parking. The people complaining are expecting too much for the price they are paying. The app check in system is awesome. read more

After my last haircuts the owner contacted me and offered me a free redo I went in for the redo last night and it wasn't much better experience. Samira ended up cutting my hair and did a much better job. I wanted the same haircut as I intended to get last time. The fade was done correctly and the clippers and edger that she used were high quality clippers and it was obvious that she knew what she was doing. She also fixed the top by evening things out. I appreciated the attention to detail. While this was completely opposite of my other experience, my review reflects the rounded up average of my last experience with this one. Thanks to Omar for reaching out and facilitating a redo haircut. read more

Showed a photo of what i wanted to look like, which is layered shoulder length.. and all she does is start cutting so uneven and cut so short on the front and didnt even cut the back so my hair is all mess up. Never going here again. She was so fast and didnt even care about the photo i showed. They dont follow what you guys want. And she didnt even layered the rest and used a razor to try to even it out but it was just more mess. read more

Great Clips - Millbrae - Hair Salons Near Me - Millbrae, California

Pleasantly surprised. Saw the bad reviews in advance and came in with low expectations. I requested a female hairdresser and got Angela. She is Asian like myself, which is what I wanted bc she is more familiar with cutting Asian hair texture. Angela was professional and spent about 30-40 min on my hair, very thorough, and gave me some good advice about my hair. I had showed her a picture of what I wanted and she got as close as you can get. I'm very satisfied with my haircut! She seemed very experienced and I noticed someone else came in asking for her. Location is convenient on broadway where all the shops and restaurants are. Parking is abundant on the street or in the garage. Cost is $24 for haircut (as of 12/2023)z I recommend asking for Angela! read more

This has been my go to spot a couple times a year. Angela cut my hair recently (I think that is her name). I was very happy with her work. She listened and gave me exactly what I asked for. She was very friendly and professional and I had a really great experience! I will go back, and most likely ask for her. My hair is super super short for a female right now, which makes it easy to see any imperfections. She was able to make it look absolutely perfect. I've always had good experiences here, in general. read more

This review is for Linda. She did such an amazing job with my haircut! She explained what she was doing as she was cutting my hair too, which I really appreciated. Expected a long wait, so I totally didn't mind coming back for my time slot. read more

Clean and Friendly staff. Clean floors and fixtures. They use a simple system of notes so that when you check in they know "a 2 behind the ears a 1.5 on the neck and fade / blend the back not too short on top". So that regardless of who you get you're reasonably assured that you won't leave with an unwanted mullet or clown cut. They're asking you to wear a mask and they're wearing them too. It sounds weird but it's not a big deal. When time to trim around your ears they undo one side of your mask and you hold it with a finger while they cut that side. Then swap. No biggie. You can check in online to reduce wait time. Remember to tip !!! I THINK that cuzza covid they cant do shampoos or other sink related hair care stuff. But for a scruffy dude it was all GOOD. I walked in feeling like Sasquatch and left feeling like a man again. Life goes on. Covid can't stop Great Clips !! read more

WORST haircut every time. There is never good custom service and never good styling. Do not waste your money. They do not listen to customer requests and it shows in the hair, which truly always looks bad read more

Horrible customer service and worst haircut I've ever had! Terrible terrible terrible terrible terrible terrible terrible terrible haircut from a beauty school drop out..LOL!!! read more

I only came to Great Clips because I needed to have my hair cut urgently for work-related reasons. And I will regret it for the rest of my life. Worst haircut since I was a kid! The hair "stylist" did such a poor job that now I don't even want to look in the mirror. She seemed disinterested and didn't seem to have the proper styling technique. Then again, I shouldn't expect much from a $22 haircut. I can't wait for my hair to grow so that I can go back to my regular salon. read more

The worst hair cut I ever had. I'm so disappointed, she did not know how to cut hair , it's all uneven and she just took the scissors and started chopping my hair and it took her only 7 min to cut my hair. So disappointed I shouldn't have paid her. She does not deserve any stars read more

I've been coming here for a few years now. I never asked for a specific person. All and all, I have no complaints. It's convenient, quick and easy. read more

Been going to Laura for years now. Always personable, professional, and always leaves my hair looking better then when I arrived. Highly recommended. read more

Walked in with no wait - yes! Greeted and seated right away. Very nice front receptionist/hair stylist. Immediately went to clean the station before seating. Made sure to ask exactly how the hair cut was wanted before starting. She talked the entire time and was very fun and enjoyable to have as a stylist. Quick and efficient cut that looks great! Will definitely be back next month. read more

Great Clips - Millbrae - Hair Salons Near Me - Millbrae, California

Terrible experience. Lack of service. No empathy for his mistake. It was a rushed and no care in their work. Do not go there.

I know, I know, why the change of heart? Well, I did like the cut that my son got last time, and since he needed a quick haircut for a special event, we decided to give it another go. If anything, they are consistently good with my son's hair, even though we had a different stylist. My husband saw the free haircut deal when you buy a $50 card, so we bit the bullet and picked one up. I did appreciate that the stylist also explained about my son needing a different type of shampoo because of his hair type and being a boy, etc. We purchased some of the shampoo for men for him, and though I don't really like the Axe-like scent, his hair does seem a bit more manageable since he started using it. Gawd, I hope I'm not turning him into a metrosexual. I can barely afford to buy my own face and hair products. read more

Didn't like the Hair cut at All... Give them 2nd chance for haircuts on My Husband and on My Son ... M not a Happy Customer At All.... Asian Lady doesn't know how to talk Doesn't smile at all, doesn't like to Greet the customer, seems like she is not happy from her job.. Basically her Haircut technique is very Low... seems like we wasted our money Not a Happy customer.. read more

Unhappy with Dennis. I asked For a simple fade and a trim on top. I left with a screwed up fade, pointy top and a divot on the left side. He even poked me in the eye and didnt say a thing. Didn't realize how bad my hair was until I got back to my car and took the moisture out with a towel. I started to walk back in but thought against it because all the employees saw me when I walked out and nobody said a thing how bad a job he did, so I assumed nobody there could have fixed it. I walked down a block to Frank Pisa's barber shop and he fixed Dennis...I tipped you because I'm a nice guy and you suck at your job and need the extra income. If I come back in it'll be to pull fire or earthquake victims out! read more

Totally acceptable great clips. They're quick, they're nice, and they're convenient. If you're not happy with your $17 haircut, there are places that are ten times as much, and I'm sure that you'd be happier with the end result... sometimes. Seriously, this is a cheap haircut for people who aren't particularly "into" themselves. read more

Just came back here and had my cut with the lady. Pleasant social time and an excellent hair cut, attention to detail, layering and provided a cut that looks sharp. Many thanks. read more

Quality haircut experience for a good price and clean environment. Got trimmed by Tino and he did a wonderful job, would recommend .