Great Clips
I just had the worst experience at a Great Clips in Kettering, OH. I'm a long-time customer, over 15yrs and I am a senior citizen. I have done business with plenty of business in my life. But this one was bad.
It started out with the stylist asking if it's a 2 - 3 - 4? I'm confused. I asked her to explain. It took her repeating herself 5-6 times before she offered more than just 2 - 3 - 4. She used her fingers to show lengths. I said no, don't buzz my sides. I used fingers to demonstrate the lengths I was looking for. She says what numbers are those. I said, don't you know? This went on for a good five minutes as she kept telling me with, you are a grown ass man, you should know what you like! I've never been grilled like this from any stylist all through the years.
I thought we had an understanding. She buzzed my sides. I lost it and yelled at her and got up to leave. I had been insulted and disrespected and I was leaving. This girl could not understand. She had no problem blaming me.
I asked for her name and tried to look up a corporate contact to call right there. There were none. I asked her for contact with her manager. "She on vacation and will be gone for two weeks."
She refused to give the name or contact information. I went to the other stylist and asked if she would be willing to supply me with this information. Yes, she would be happy to, and she wanted to fix my hair! And I agreed. Here it was all getting resolved by kindness of the 2nd stylist.
Then I hear - the 1st stylist on her phone, I am afraid, I am afraid, I fear I'm going to get attacked! My customers are in danger!! She is talking to the manager who wasn't available. I was ordered off the premises by the lie of the first stylist. I have a really screwed up haircut and this lie, "she was in danger", "her customers were in danger", is a completely hateful reaction to me and the other stylist.
Who, with kindness and respect, tried and wanted to clear all this up. That's good customer service. Just because the 1st stylist couldn't get her way, she lays false incriminating charges at her customer. And it's backed up by her manager who thinks I'm a violent person.
I hope the right eyes will see this. I will not use Great Clips again... The ability to mistreat customers so openly and freely while its backed by the boss, doesn't need my business. I glad you do not mind losing my business. After all, I'm just an old senior citizen, what is that to your business. I am also filing with BB. read more