I purchased 2 beds on May 15th SIX, SIX WEEKS ago. Now, Seven...One of the two mattresses were in,…read moreone was not. I was told one too, two weeks and the other should be in. No, problem, I could wait. 3 weeks go by, and I decided to call to make sure they didn't forget about me. The feller, says "no they haven't". It would "probably" be in the next week, okay, I understand busy, busy. Next week nothing. I let the whole week go by. I call on the following Monday. I was told that "It will be in tomorrow because, the showroom was looking empty. (This was the only time I got a workers name "Joey" he says: Do I have texting? Because, he could text on Tuesday to set up shipping for Wednesday". "Yes, yes I do". Tuesday comes and goes. As does of course.. the rest of the week. I call the next week. I get yet a different guy. I tell this fella that when I came too buy these, I was told they'd be in, in about one week to a week and a half. He decides to tell me "I don't know who told you this but, they're wrong". They should have told you 1-3 weeks. Guess What Sir!! It was FIVE weeks at this point, and it's NOT my fault he said this to me. He also points that one of my beds is there. Would I like it delivered. Again, I'm fully aware of this. I tell him, no I don't need this delivered. I want them both at once. I want this because, if it takes longer I'm going to just call them off. Well today. I get a call and ask if I'm available for delivery! I dropped everything and drive back home quick from Mauston. Call my boyfriend to come an HOUR away to get the mattresses of mine he wanted. The delivery man gets here. He has only ONE BED ONE!! Thier work phone's have been down all day. They did however, and according to them tell the very nice delivery man that..I'm aware of all of this NO, NO I AM NOT. They also decided too upgraded his mattress. Most would say (that's so nice of them). No, it's not. We laid on all the mattresses in the store. I went there with enough money to buy whatever mattress we wanted. If this was the mattress I ordered and they did this too, I'd have to send it back, because, I picked put a mattress for my Arthritis. Because, that wasn't what I laid on. As I said, I had more then enough to buy the "upgrade". Needless to say, I'm unhappy with this company. If I could find the corporate # I would. I don't know who this company is "making dreams come true" with but, it's not me. What upsets me the most is, I went with this business because, they had some of the best ratings online. My suggestion. Of you actually, are in need of a bed. Don't go here you'll never get it. Week 7 and still waiting. If it's not here this week. Moving on.

From the owner: Our business specializes in bedding and bedding accessories with No Credit Needed Financing with…read morefamily-affordable prices.

Do not buy from Ashley. They show up without completed furniture and then give you attitude when…read moreyou call customer service. The store manager doesn't call you back, the receptionist hangs up on you, and weeks later my furniture is still not installed. The best part is they say there is no return policy. I just want my money back.

What is needed is for Ashley Furniture to have managers in their stores or accessible by phone or…read moreemail to address customer concerns that cannot be addressed by frontline employees. I am currently to reach out to the corporate office in Wisconsin once again. Customers should not have to go to these lengths to have a concern addressed.