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Great American Cookies

3.0 (2 reviews)
Ultra High-EndBakeries, Desserts
Open • Open 24 hours
Updated 1 week ago

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1 year ago

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1 month ago

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H-E-B

H-E-B

3.8(24 reviews)
0.1 mi
•$$

HeB Manvel Considerably newer location. Pretty decent size,…read morenot as big as the HEB Plus in Pearland but has pretty everything one expects from this Texan store- including something which said online that they carry while other HEB stores in the vicinity don't- Vegan Omega 3 capsules But - they actually didn't have it either :(. The summer flower pots look absolutely amazing. They had a mini rose pot for under $5. Got the car registration renewed at the Services desk. That is one more thing that can be done at HEB. Parking- that was tricky. There is plenty parking not that, something about the directions to park is weird and compact. Its not free flowing and spacious and for a driving 'expert' like me - a little challenging.... lol... well, that won't stop me from going there again if I need to.... like Vegan Omega 3 comes back in stock...!

I placed a curbside order and, after picking it up, parked in another spot to organize my groceries…read moreinto reusable bags so they'd be easier to carry into my house. As I walked back to my car, I looked up and noticed a curbside employee standing there, leaning on a cart instead of helping the coworker who was actually loading another customer's groceries. She was watching me with a smile that made me feel uncomfortable. I was just minding my own business. I simply said, "Bye!" because I didn't know what else to say. As I got into my car, she and the other employee laughed together. I can't say for certain what they were laughing about, but after the way the interaction felt, it left me feeling embarrassed and unwelcome. As a Black woman, I couldn't ignore how uncomfortable it felt to have two white female employees standing there watching me while I was simply going about my business. I have no way of knowing what they were thinking or laughing about, but after the interaction, I left feeling singled out and judged. In the world we live in today, those dynamics matter, and perception matters in customer service. Every customer deserves to feel respected and welcome. Meanwhile, the Black male curbside employee who brought me my order was working hard, going back and forth to help customers, while the two white female employees seemed to have plenty of time to stand around. Seeing one employee focused on serving customers while the others appeared more interested in watching me only added to my frustration. I appreciate employees who take pride in their work, and I wish everyone at this location demonstrated that same level of professionalism and respect. This experience is frustrating because it's not just about this one interaction. I've also received expired and damaged items from this location on more than one occasion. The convenience of curbside shopping is great, but when you combine product quality issues with poor customer service, it becomes a headache instead of a convenience. I've actually driven to the Sienna H-E-B because the customer service there has been noticeably better. I'm not someone who only leaves negative reviews. I also make a point to recognize great employees and businesses when they deserve it. I just hope this location takes customer feedback seriously because no one should leave feeling uncomfortable after simply picking up their groceries. H-E-B has built its reputation on taking care of Texans, and I hope this location reflects those values by ensuring every customer is treated with professionalism, courtesy, and respect.

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H-E-B - HEB- sushi bar

HEB- sushi bar

H-E-B - HEB Manvel - HEB local to Texas since 1905 !

HEB Manvel - HEB local to Texas since 1905 !

H-E-B - HEB Manvel

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HEB Manvel

Great American Cookies - bakeries - Updated October 2026

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